Rhythm Healthcare exists to bring comfort, safety, independence and hope to people that connect with our brand.

Industry: Medical Equipment Manufacturing
Company Size: 51-200 employees

Rhythm Healthcare

Savvy Admin PROD

**About Rhythm Healthcare LLC**

Rhythm Healthcare is a leading provider of DME, HME and Respiratory products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for.

As we continue to grow, we're committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! Apply today and join the Rhythm team. To learn more about us, visit our website at www.rhythmhc.com.

**Objective**

The **Customer Experience Specialist ** role is key to delivering outstanding customer experience across multiple channels including phone, email, and live chat. You’ll work closely with our business clients to provide timely assistance, resolve issues, enter and track orders, and build lasting customer relationships. This position is perfect for someone who thrives in a fast-paced, team-oriented environment and is passionate about helping others.

**Key Responsibilities**

- Respond to customer inquiries via phone, email, social media pages, and live chat in a professional and timely manner.

- Assist customers with order placement, product details, pricing, order status, product returns, and general support needs.

- Accurately enter and maintain customer and order data in the CRM/ERP system.

- Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.

- Build trust and rapport with customers by demonstrating product knowledge and responsiveness.

- Collaborate with team members to share best practices and support team goals.

- Keep clear and organized records of all customer interactions, cases, and resolutions.

**Education And Experience**

- Minimum of 2 years of customer service or support experience, preferably in a high-volume, business-to-business (B2B) environment.

- Experience in a call center or support environment handling 70–100+ customer contacts per day via phone, email, and/or live chat.

- Strong verbal and written communication skills with excellent listening and problem-solving abilities.

- High attention to detail and accuracy, especially in data entry and order processing.

- Proficient in Microsoft Office, especially Excel, and comfortable working in CRM/ERP systems.

- Ability to manage time effectively, prioritize tasks, and stay organized in a fast-paced setting.

- Team-oriented, dependable, and receptive to feedback and learning.

**Physical Requirements**

- Regular use of computers, telephones, and other standard office equipment.

- Ability to remain seated for extended periods during shift.

- Visual acuity to perform data entry and read product information.

- Continually utilize visual acuity to use the keyboard and read technical information.

- Frequently required to lift/push/carry items up to fifty pounds.

**Work Schedule**

- Standard office hours with potential for overtime during peak periods.

**What We Offer**

- Competitive salary and performance-based incentives.

- Opportunities for professional growth and development.

- A collaborative and supportive work environment

- Comprehensive benefits package.

~~The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.~~

**The Pay Range For This Role Is**

21 - 22 USD per hour (Atlanta, GA DC)

Customer Experience Specialist

LifeNet Health pushes the boundaries of regenerative medicine to give healing every advantage. Finding a trusted resource to facilitate transplantation and cellular solutions is more vital than ever. LifeNet Health meets this need through a relentless forward focus, coupled with a higher standard – making us a top choice for global healthcare providers and scientific researchers. This has improved life for millions of patients. We back it all up by offering a world of support to everyone we serve, including our donor heroes and their families.

* NOTE: Please beware of hiring scams as they have become very sophisticated.  We will not interview and/or hire through text message, social media, email alone and will never provide a check via email to order supplies. Applicants should verify and can find legitimate job opportunities on the LifeNet Health careers page. All applications are received via the applicant tracking system (ATS) Jobvite.

Industry: Medical Equipment Manufacturing
Company Size: 1,001-5,000 employees

LifeNet Health

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

**About This Job**

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Schedule: Monday – Friday, 11:15 a.m. – 8:00 p.m. (ET), Varied, Overtime Responsibility, Essential Personnel

Clinical Status: Non-Clinical

**How You’ll Make An Impact**

The Customer Experience Specialist provides customer service and administrative support to LifeNet Health’s internal and external customers, partners, and other clients. Answers orders or product inquiries, general billing questions, procedures, policies, and available services. Serves as liaison between Marketing and Sales to LifeNet Health clients. Provides exemplary service support for all calls and orders received in Customer Experience. Receives and processes orders for allograft tissue. Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.

Your work will have purpose every single day, contributing directly to life- changing outcomes.

**What You’ll Do**

- Customer Interface: Receives and accurately possesses all orders for allograft tissue including returns. Partners with other LifeNet Health departments including Finance and Distribution to ensure customer orders are processed and invoiced accordingly. Handles and resolves concerns or situations effectively and documents customer complaints.

- Account Management: Provides customer support to all internal and external clients concerning accounts and orders. Rotates on-call responsibilities involving after- hours orders and customer service issues.

**What You’ll Bring**

Minimum Requirements:

- High school diploma or GED

- Two (2) years of customer service experience in a call center, customer service department, or allied health organization.

**Key Knowledge, Skills, & Abilities**

- Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.

- Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.

- Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on- time delivery.

- Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi- task, identify project interdependencies and potential risks/ pitfalls.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

**Here’s How We Support YOU**

- Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.

- Profit Sharing Plan- Share in the success you help create.

- 403(b) Retirement Plan- Invest in your future with confidence.

- Paid Parental Leave- 6 weeks to bond with your newest family member.

- Corporate Sponsored Events- Celebrate milestones and build connections.

- Generous Paid Time Off- Because balance matters:

- 18 vacation days (based on position, tenure, and state laws)

- 9 sick days (subject to local and state regulations)

- 9 holidays (7 standard + 2 floating)

- Flexible Work Program- For approved roles, how and where you perform best.

- Tuition reimbursement- We invest in your growth and education.

- Career & Leadership Development- Expand your impact and potential.

- Wellness Program- Prioritize your health with holistic resources.

- Employee Assistance Program (EAP)- Support for you and your household.

- Incredible teammates- Collaborate with passionate, dedicated professionals.

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

**Compensation**

Salary Range: $16.83 to $22.44/ hour

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

Customer Experience Specialist - 11:15 a.m. – 8:00 p.m. (ET) (10402-2026414)

Chariot builds modern software that simplifies the work of running a successful moving company.

Running a moving company is complicated, high-stress work. Most moving companies still rely on a disjointed mix of generic online tools and paperwork for sales, field service management, and back office operations. We believe the lack of modern tools to empower moving companies - not a lack of smart, well-intentioned movers - is the critical challenge hindering moving industry innovation and customer experience.

Chariot addresses this problem with an all-in-one software platform that boosts sales conversions, reduces manual work for dispatch and move completion, improves customer service, and streamlines payment collection.

Our founding team has spent years working at Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, ASAPP, and Teachable building modern technology for startups and fortune 500 companies. We’re backed by venture capital investors and co-founders of billion dollar companies, and are advised by moving company operators from across the country.

Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 2-10 employees

Chariot

**Who We Are **Chariot is building an operating system for the moving experience, starting with the leading modern all-in-one software platform for moving company management.

Moving is a universal life event with a massive economy built around helping people and businesses transport their belongings and settle into their new space. It’s also one of life’s most painful, stressful, and expensive experiences. Moving companies (~$30B US industry) quarterback this experience and lack the tools to change it. Instead, they’re drowning in the work required to run a very complicated sales and field service operation.

Chariot addresses this problem with an all-in-one software platform that helps moving companies boost sales conversions, automate admin work, improve customer service, and optimize performance. Over time we will use this platform to revolutionize the moving experience from start to finish for customers and stakeholders across the industry.

Our founding team brings experience from Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, Fivetran, and Teachable. We're backed by venture capital investors, co-founders of successful vertical SaaS companies, and advised by expert moving company operators nationwide.

**PLEASE NOTE: **

- This role is remote or hybrid if located in the NYC metro

- This role will also require after-business hours and weekend coverage for our Help Desk, one week per month.

**What You'll Do **The Customer Success Associate will play a critical role in scaling Chariot’s hands-on, high-quality customer experience. You’ll work closely with the Head of Customer Success and our Product Support Specialist to support onboarding, manage support workflows, improve billing and payment processes, and proactively engage customers to drive retention and growth.

This is a high-ownership role on a small team with a clear path toward growing into a Customer Success Manager.

**Payments & Billing Experience **

- Manage PCI compliance tracking and follow-up

- Support customers with failed payments, disputes, and chargebacks

- Coordinate internally with leadership when escalation is needed

- Improve workflows and documentation around billing and payment-related issues

**Customer Health / Growth **

- Review customer health metrics weekly

- Identify accounts with declining usage or incomplete onboarding

- Execute proactive outreach campaigns

- Track and report trends in customer engagement

- Identify customers eligible for quarterly-to-annual plan conversion

- Surface upsell opportunities in collaboration with Sales

- Request reviews from satisfied customers

- Help operationalize retention and expansion initiatives

**Support & Help Desk **

- Respond to customer questions via help desk with fast SLAs

- Triage product questions and escalate appropriately while maintaining customer ownership

- Participate in after-hours and weekend on-call rotation

- Identify recurring issues and contribute to improved documentation and internal processes

**Onboarding & Training Support **

- Shadow onboarding and training calls

- Support onboarding follow-ups and setup tasks

- Over time, run onboarding sessions for smaller or standardized accounts

**Who You Are ****Experience **

- 1–3 years in customer success, customer support, or another customer-facing role within a SaaS or technology company

- **OR **

- Experience working in the moving industry, ideally in a management,, or operations-focused role

**In addition, you: **

- Are an excellent communicator — clear, professional, and confident in both written and verbal conversations

- Have exposure to payment systems, billing workflows, chargebacks, disputes, or PCI compliance processes — and are comfortable navigating customer conversations around money

- Are highly organized and detail-oriented, with strong follow-through

- Are comfortable handling sensitive billing or payment-related conversations

- Are a strong problem solver who knows when to escalate and when to take ownership

- Able to manage multiple workflows in a fast-paced startup environment

- Are excited to deeply learn a complex product and become an expert in how moving companies operate

- Are interested in growing into a Customer Success Manager role over time

**Bonus Points: **

- Experience at a startup

- Experience with B2B SaaS products

- Experience supporting SMB customers (in the moving industry or another “blue-collar” industry)

- Familiarity with help desk systems (Zendesk, Intercom, etc.)

- Experience with Airtable

**Compensation **

- Salary: $55-75K + equity

- Unlimited vacation

- Medical, dental, and vision insurance with comprehensive benefits

- 401(K)

- WFH equipment budget

- Opportunities to visit our HQ in NYC

Customer Success Associate

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