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Industry: Financial Services
Company Size: 1,001-5,000 employees

Robinhood

Savvy Admin PROD

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

**About the team + role**

Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.

As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.

**Schedule & Work Environment**

~~**This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.** ~~~~**The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.** ~~At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

**What You’ll Do**

- Help develop a team of customer experience representatives delivering support directly to our customers

- Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development

- Handle escalated customer concerns and resolve complex issues with urgency and professionalism

- Oversee daily operations including queue management, workforce coordination, and service-level adherence

- Monitor team performance metrics and partner with leadership to drive continuous improvement

- Collaborate with QA, operations leaders, and compliance teams to maintain quality standards and ensure regulatory alignment

- Lead by example by supporting the queues and our customers directly during times of surges

**What You Bring**

- Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)

- Strong coaching and leadership skills with a passion for developing frontline talent

- Excellent written and verbal communication skills

- Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities

- Strong analytical and problem-solving skills with attention to detail

- Flexibility in scheduling to support business needs

**What We Offer**

- Challenging, high-impact work to grow your career.

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.

- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.

- Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

**In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.**

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

**Base Pay Range**

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$34—$40 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$34—$40 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$33.15—$39 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Customer Experience Team Lead

As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five and a half million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,500 vehicles in 41 U.S. states and 8 Canadian provinces/territories. 

What makes First Student the right choice for your school district's needs?

Our partnerships: 
We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community.

Our engagement: 
We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student’s day in a positive manner.

Our people: 
Our people are our advantage. With a team of highly-trained drivers and the industry’s strongest safety record, we’re able to leverage the best practices, technologies and processes needed to deliver quality, consistent service.

Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®

Industry: School and Employee Bus Services
Company Size: 10,001+ employees

First Student

The Area Training Manager is responsible for the day-to-day execution of training programs across multiple locations within a designated area. This role oversees all in-person training schedules in partnership with the locations, manages a team of full-time and part-time trainers in their training function and ensures seamless integration of training processes with operations and safety teams. The Area Training Manager is also responsible for partnering with CX Specialists to enhance candidate experience, ensuring training compliance, and driving candidate throughput to successful onboarding.

**Schedule: **Monday through Friday, 8:00am-5:00pm

**Salary: ** $70-80,000/yr, based upon experience

**Location: **Remote, some travel required throughout the Midwest

**Major Responsibilities**

-  Training Program Management:

- Execute company training programs at the area level, ensuring consistency with company standards and alignment with operating procedures.

- Partner with location managers to facilitate efficient and effective training delivery for new hires and ongoing safety training.

-  Trainer Supervision and Scheduling:

- Directly manage all trainers within the area, overseeing their schedules to optimize coverage for all training activities.

- Ensure trainers maintain appropriate certifications and compliance, conducting regular evaluations and coaching sessions as needed.

- Balance trainer workload, adjusting schedules as necessary to meet training demands while managing trainer hours and maintaining budget oversight in partnership with the locations in the operating area.

-  Candidate Engagement and Onboarding:

- Work closely with CX Specialists to monitor candidate progress and ensure a positive onboarding experience.

- Coordinate with trainers and CX Specialists to provide clear and consistent communication to candidates regarding their training schedules and expectations.

-  Collaboration with Operations and Safety Teams:

- Partner with local operations and safety teams to align training programs with safety initiatives and operational goals.

- Provide support for local safety training and ensure training practices meet safety standards and regulations.

- Act as a key contact for location managers regarding training needs and resource allocation.

-  Compliance and Reporting:

- Ensure all training activities comply with federal, state, and local regulations, as well as company policies.

- Maintain accurate training records and documentation, monitoring trainer and candidate compliance.

- Act as primary documentation manager for all training documentation, ensuring documentation compliance.

- Ensure all FMCSA requirements for the Training Provider Registry are entered in compliance.

- Prepare reports on training activities, candidate progress, and trainer performance, providing data-driven insights for continuous improvement.

-  Training Excellence and Quality Control:

- Monitor training delivery and provide ongoing feedback to trainers to maintain high-quality training standards.

- Support the continuous improvement of training content and methods by collaborating with the Region Training Manager and other stakeholders.

- Address any issues impacting training quality, making necessary adjustments to meet company expectations.

-  Resource Planning and Allocation:

- Ensure appropriate trainer staffing levels at each location to meet training needs, assisting with recruitment and onboarding of new trainers as necessary.

- Plan and allocate training resources effectively to support training schedules and location-specific requirements.

-  Direct Support for Training Programs:

- Be hands-on in supporting training sessions when necessary, providing backup coverage and assistance during peak periods or trainer absences.

- Maintain an active presence across locations, conducting site visits as needed to observe training sessions and engage with trainers and trainees.

-  Additional Duties:

- Perform other duties as assigned to support the team and company's goals.

**Minimum Education Or Certifications Required**

- High school diploma or equivalent required; Bachelor's degree preferred.

**Minimum Experience Or Skills Required**

- 3 years of management experience, preferably in training or a related field.

- 3 years of experience in transportation, safety, or training operations.

- Knowledge of federal, state, and local training regulations.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with training management systems.

- Strong communication and interpersonal skills, with the ability to manage relationships across multiple levels.

- Proven ability to prioritize tasks and manage time effectively in a dynamic environment.

- Demonstrated consistent attendance and punctuality.

- Ability to travel between locations as needed.

**Physical Requirements And Working Conditions**

- Ability to move around office and company facilities, use standard office equipment, and communicate effectively in person or by phone.

- Must be able to travel up to 50% for training site visits and oversight.

- May require driving a company or personal vehicle for location visits and training support.

**Disclaimer**

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

**First for a reason:**

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Area Training Manager (Remote)

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 186,000 customers across 200 industries in over 200 countries and territories.

Industry: Software Development
Company Size: 1,001-5,000 עובדים

monday.com

**Description**

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys **collaboration, **taking on new challenges, **and “failing forward” together **in this dynamic environment.

Please note this is a hybrid role in our New York City office.

**About The Role**

As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with monday.com ’s AI platform.

- Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations.

- AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday’s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client’s ability to achieve their designated outcomes.

- Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform.

- Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption.

- Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale.

- High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond "how-to" and focus on "how-to-scale."

- Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features.

- Cross-Functional Partnership: Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning.

**Requirements**

- 5+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.

- Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.

- AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.

- Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management).

- Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.

- Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients.

- Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.

- Bonus: Prior experience in strategy consulting or a background in business process mapping.

**What Monday.com Can Offer You**

- Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program

- A team that values transparency and collaboration while having fun while we work

- Monthly stipends for food, wellness, and commuter/remote work

- Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops

- Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.

- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding

- A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: compensation is structured as approximately 80% base salary and 20% variable on-target earnings (OTE). The base salary range for this position is: $132,000 – $168,000, with additional OTE potential of $166,000 – $210,000. OTE earnings are tied to individual performance pursuant to company policy. This role may also be eligible for equity awards, giving you the opportunity to share in the company’s long-term success. All compensation is subject to standard payroll taxes and withholdings.

**Social Description**

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Senior Customer Success Manager

Field AI is pioneering the development of a field-proven, hardware agnostic brain technology that enables many different types of robots to operate autonomously in hazardous, offroad, and potentially harsh industrial settings – all without GPS, maps, or any pre-programmed routes.

Industry: Robotics Engineering
Company Size: 11-50 employees

Field AI

FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable, field-ready AI systems that take on some of the hardest problems in robotics and unlock the potential of embodied intelligence. Rather than relying solely on off-the-shelf, purely data-driven approaches or transformer-only architectures, we take a pragmatic path that combines cutting-edge research with real-world deployment. Our systems are already deployed globally, and we continuously improve performance through rapid iteration informed by real field use.

In San Francisco, our team focuses on bringing FieldAI’s technology to customers through sales, customer success, and solutions engineering. We partner closely with customers to understand their operational needs, translate real-world challenges into deployable robotics solutions, and support successful adoption in complex, unstructured environments.

We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem-solving, and cross-functional execution. You will serve as a trusted partner to customers, helping them navigate deployments, drive adoption, resolve issues, and realize measurable value from our robotics platform.

This is an opportunity for someone who thrives in highly dynamic customer environments and wants to play a visible role in scaling customer success at a frontier robotics company. The right person will be energized by building deep customer partnerships, solving complex operational challenges, and acting as the voice of the customer internally as FieldAI expands across the construction market.

**What You’ll Do **

- Serve as the primary point of contact for strategic construction customers and build strong, trusted relationships over time

- Drive successful onboarding, adoption, and long-term account health across customer deployments

- Develop a deep understanding of each customer’s operational goals, workflows, and success criteria

- Partner closely with sales, solutions, engineering, and product teams to coordinate customer needs and deliver effective outcomes

- Proactively identify risks, resolve issues quickly, and drive clear communication during high-priority situations

- Track account health, usage, milestones, and customer feedback to improve retention and expansion

- Identify opportunities for growth, upsell, and expanded use cases within existing accounts

- Advocate for customer needs internally and help shape product and process improvements based on field feedback

- Help build the playbook for how FieldAI supports and grows enterprise customers in construction

**What You Have **

- 7+ years of experience in customer success, account management, support, or other customer-facing roles

- Experience managing strategic or enterprise accounts in construction, industrial, enterprise software, or other operationally complex environments

- Strong relationship management skills and the ability to build credibility with customer stakeholders

- Excellent verbal and written communication skills, including the ability to manage executive-facing conversations

- Strong problem-solving instincts and comfort navigating ambiguity in fast-moving environments

- Experience coordinating cross-functional teams to deliver customer outcomes

- Ability to identify expansion opportunities while maintaining a strong customer-first mindset

- Strong organizational and project management skills with attention to detail and follow-through

- Analytical skills and comfort using data to assess account health and inform decisions

- Bachelor’s degree in Business, Engineering, or a related field is preferred

**Why Join Field AI? **

FieldAI is tackling one of robotics’ hardest problems: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models&trade; advance perception, planning, localization, and manipulation with an emphasis on explainability and safety, so our systems can be trusted where it matters most.

You will work alongside a world-class team that values creativity, resilience, and bold thinking. We bring a decade-long track record of real-world deployments, strong performance in DARPA challenges, and experience from organizations such as DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise, Zoox, Toyota Research Institute, and SpaceX.

Our operations, customer support, and sales organization is growing in the Bay Area, with close collaboration across teams throughout California and with colleagues around the US and globally.

**Be Part of the Next Robotics Revolution **

Solving problems at this scale takes a team as unique as the mission. We are looking for people who push beyond conventional approaches, enjoy tackling tough and ambiguous questions, and bring interdisciplinary perspective. Our success depends on exceptional AI researchers and engineers, as well as strong software developers, product designers, field deployment experts, and communicators who can turn breakthroughs into real capability.

We are headquartered in Mission Viejo (Irvine adjacent), Southern California, with teammates across the US and around the world. Join us to shape the future of embodied intelligence as part of a fun, close-knit team building systems that work in the real world.

**Equal Opportunity **

FieldAI celebrates diversity and is committed to creating an inclusive environment for all employees. Candidates and employees are evaluated based on merit, qualifications, and performance. We do not discriminate on the basis of race, color, religion, sex, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Customer Success Manager, Construction

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