Welcome to Fewer, Better.

Fewer, better is the philosophy behind everything we do. We create timeless collections for the modern woman through meticulous design, carefully selected fabrics and simple functionality.

Each piece is made with integrity and kindness from the highest-quality materials and created by skilled craftsmen throughout Europe, South America, China, and the United States.

Cuyana is driving dynamic changes in the retail landscape. If you connect strongly with our fewer, better ethos, lead with care, and are driven by the opportunity to build the future of retail we want to hear from you.

Industry: Retail Apparel and Fashion
Company Size: 51-200 employees

Cuyana

Savvy Admin PROD

~~Now hiring! ~~ Full-time **Customer Experience Associate **to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland.

Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!

~~Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount.~~

RESPONSIBILITIES:

- Quickly and thoroughly respond and solve customer inquiries via email, phone

- Respond to and communicate with customers in a friendly, positive, professional, and efficient manner

- Process orders, returns and exchanges - for both online and retail channels

- Handle all customer requests and special cases at the distribution center

- Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns

- Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments

- Cuyana Community - help teammates during peak season, support retail and community events

REQUIREMENTS:

- 1-3+ years of customer service experience

- Passionate about helping customers

- Connection to Cuyana's Fewer, Better philosophy

- Team player, able to collaborate & work well with others

- Positive attitude, self-starter, proactive, and resourceful

- Excellent communication and problem solving skills

- Ability to multi-task, very organized with attention to detail

- Strong e-commerce system capabilities

- ZenDesk, NetSuite, Shopify experience is a plus

- Thrives in fast paced startup environment; able to adapt quickly

- **Flexible availability - ** early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

- **Cultivate Community ** – you are honest, inclusive, and always willing to lend a hand

- **Create Excellence ** – you are accountable, decisive, and drive for results

- **Build & Evolve **– you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $20- $23/hr, commensurate with geographical location, skills, and experience.

Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

Customer Experience Associate

Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation services. 

Altair Global is one of the largest, independent relocation management companies based in the United States. Altair services are coordinated from U.S. regional service centers in Frisco, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota. We have global offices in London, Paris, Brussels, Dublin and The Hague, as well as Singapore and Shanghai. Our global headquarters office is in Frisco, Texas.

Industry: Human Resources Services
Company Size: 501-1,000 employees

Altair Global

**ESSENTIAL JOB FUNCTIONS: **

- General knowledge of Consultant’s assigned clients’ programs

- Respond to general inquiries from customers when Consultant is not available

- Communicate consistently with Consultant on any activities with customers

- Assists in ordering services and providing documents and information for assigned customer files

- Timely and complete documentation of activity in Altair systems

- Process customer requests for benefits including but not limited to disbursements, lodging and travel

- Any additional tasks, activities, and/or projects as required

**EDUCATION: **

High School diploma or the equivalent combination of experience, skills, training, and education required.

** **

**TRAINING and EXPERIENCE: **

- Prior administrative experience and skills with exceptional follow-up skills

- Ability to deliver a great customer experience

- Demonstrated organizational and time management skills, high diligence

- Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)

- Able to confidently communicate at multiple levels across the Company and with others as required.

- Ability to manage multiple tasks simultaneously

- Deadline and time sensitive

**WORK/PHYSICAL ENVIRONMENT: **

Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor. The company has pioneered a manufacturer-to-consumer (M2C) retail model in which factories produce inventory on a near just-in-time basis and ship their goods directly to consumers' doorsteps, cutting out financial and environmental waste. Quince is headquartered in San Francisco, CA and partners with more than 50 top manufacturers around the world.

Most recently, Quince completed a $77 million Series B upround raise. The investment was led by Wellington Management with participation from GGV Capital, and continuing participation from Basis Set Ventures, Insight Partners, Lugard Road, and 8VC.

Visit Quince at quince.com or on Instagram at @onequince.

Industry: Retail
Company Size: 51-200 employees

Quince

**ABOUT QUINCE**

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

- Customer First: We prioritize customer satisfaction in every decision.

- High Quality: True quality means premium materials and rigorous production standards you can feel good about.

- Essential Design: We focus on timeless, functional essentials instead of chasing trends.

- Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

- Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

**OUR TEAM AND SUCCESS**

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

**The Role**

Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

**What You’ll Do**

- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.

- Resolve issues with empathy, turning challenges into positive experiences.

- Navigate tools efficiently while keeping the human touch.

- Share insights and recurring patterns to help improve the experience.

- Become a product expert to guide customers authentically.

**What Success Looks Like**

- CSAT ≥ 4.8/5

- First-Contact Resolution ≥ 80%

- QA Score ≥ 95%

- Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)

- Contributes at least one actionable improvement per month

**What You Bring**

- Digital Intelligence: Comfortable adopting new tools to enhance service.

- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.

- Ownership: Takes full responsibility for outcomes and anticipates customer needs.

- Adaptability: Thrives amid change while maintaining calm and consistency.

**Growth Opportunities**

- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)

- Leadership Tracks: Senior Associate → Team Lead → CX Manager

- Enablement Tracks: Quality & Training or Workforce Management

**Why You’ll Love Working Here**

- Impactful work shaping customer loyalty

- Culture of ownership and autonomy

- Continuous growth in a fast-paced, luxury-brand environment

- Beautiful products, transparent pricing, and happy customers

**Compensation & Benefits**

- $20/hour starting, $21/hour after 90 days

- Up to $1,000/month performance bonus

- 3-week paid training and onboarding

- Set schedule with guaranteed hours

- Medical, dental, vision, life, disability, 401(k), and more

- Referral bonuses of up to $1,000.

**Requirements**

- High School diploma or GED

- Minimum 2 years of customer service experience

- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally

- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

~~Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.~~

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $21 USD - $21 USD

**WHY QUINCE?**

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

**EQUAL OPPORTUNITY & HIRING INTEGRITY**

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

~~Security Advisory: Beware of Frauds~~

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

*Reminder: Never include personal account information when posting on LinkedIn.*

Salem Five Bancorp is the parent company of Salem Five (www.salemfive.com), a mutual institution founded in 1855 which designs and delivers sophisticated retail and commercial banking products and services coupled with smart technology. Salem Five’s products and services all originate from its belief that, with the right tools and expert service, it is possible to make money less complicated and thereby make customers’ lives simpler and easier.  Among the first banks in the country to offer online banking, Salem Five continues to innovate, providing banking access wherever its customers need it: online, mobile, ATMs, offices, phone, email and more. Salem Five is one of the largest Massachusetts-headquartered banks with $5 billion in assets and 34 retail branches across northeastern Massachusetts. Salem Five deposits are insured through the FDIC. Equal Housing Lender.

Industry: Banking
Company Size: 501-1,000 employees

Salem Five Bank

**Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.**

~~This position is located in the Salem, MA offices and offers hybrid work opportunity.~~

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.

- Verbal and written customer service skills across multiple communication channels

- Consumer/Business deposit and loan product offerings

- Digital Technology (includes online banking & mobile platforms)

- Fraud prevention and detection

- Systems proficiency and navigation

- Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling)

- Strong advocacy for the Salem Five brand

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following; however other duties may be assigned.

- Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking.

- Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes

- Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering

- Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms

- Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)

- Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change

- Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support.

- Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank.

**Qualifications**

**QUALIFICATIONS, EDUCATION and/or EXPERIENCE to be a Customer Experience Associate I or II. The ideal candidate will have the following skills and experience:**

Associate or bachelor’s degree and/or previous customer service experience preferred. Currently looking for people with prior banking/financial services experience.

**Benefits/Incentives **: We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

**Salary Range **: $42,000 - $65,000 plus incentives

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and to utilize telephone/computer. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

**Ready to apply **? If this job sounds like a fit for you, then click on **Apply **/**Apply Now ** in this posting. We look forward to talking with you.

**No unsolicited resumes accepted from agencies. **

Customer Experience Associate I

In 2009, a vision began forming into a reality. But truth is, we are just getting to our starting gate. 

Based in Denver, CO, there is a Flock of individuals who come to work each day and believe in the same dream. Create a customer experience unlike any other while selling one-of-a-kind boots. Not just by smiling or saying hello as a customer walks through our doors. But instead change it in a way that every customer, who purchases or not, has a unique and special experience. And who can call our customer service, and no matter the situation we are here to help. That each person who orders online will get a handwritten note; making everyone feel like a true individual. 

For us, our twenty Brick and Mortar stores are our home.  Our employees aren’t defined by our company. Instead, our company is defined by our employees. We are lucky to have our stores as a base for our training and it is the best training anyone can get, for every position. 

We officially launched our website, FreebirdStores.com. We do it all right here, in-house. Designing, Buying, Inventory, Store & E-commerce Fulfillment, Warehousing, Store Management, Marketing, Social Media, Graphic Design, Sales Training and so much more. Each day we see how one job relies and leans on the other. We are able to see it all come full circle right before our eyes. Working in a small, privately owned company, each employee is given the opportunity to showcase their self-starter mentalities. No voice is louder than the next, and no idea is shot down. There are endless possibilities to move up, based on your own drive and where you want your career to take you. We are all on the same playing field, equal as one, fighting for the same thing. 

Our employees are dreamers, believers, go-getters, self-starters, determined to change the notion of retail and the customer experience. All while getting to wear some of the most exclusive and stylish boots around.

Industry: Retail
Company Size: 51-200 employees

FREEBIRD STORES, Inc.

**Why You'll Love This Role: **

- We’re customer-obsessed – you’ll have the opportunity to create meaningful, memorable experiences for customers who truly love our brand.

- You’ll support customers who value one-of-a-kind, handcrafted boots, and you’ll play a key role in helping them feel confident and excited about their purchase.

- We’re a small, close-knit team, which means your voice matters and your impact is felt every day.

- You’ll work cross-functionally, learn quickly, and help shape how we deliver exceptional customer experiences as we grow.

- If you enjoy taking ownership, problem-solving, and being part of a brand built on craftsmanship and care, you’ll feel right at home here!

**Responsibilities: **

- Deliver personalized, high-touch customer experiences that feel uniquely Freebird and consistently exceed expectations via email, chat, and other support channels.

- Become an expert on our product line – learning every detail to confidently identify, describe, and recommend styles and sizes, helping customers find the perfect pair.

- Support customers through live web chat and email with professionalism, warmth, and efficiency.

- Follow up post-purchase to ensure satisfaction and strengthen long-term relationships.

- Troubleshoot and resolve customer concerns by identifying root issues and coordinating appropriate solutions.

- Communicate cross-functionally with management, marketing, sales, and warehouse teams to ensure seamless order fulfillment and service execution.

- Manage inbound emails and live chat inquiries related to orders, shipping, returns, and general brand questions.

- Manage and resolve shipping-related issues, including FedEx claims and chargeback support.

- Maintain accurate documentation and follow established customer support processes.

- Additional responsibilities may be assigned as needed.

**Requirements: **

- **While this position is remote, training and periodic in-person meetings will be required. **

- **Resides in Colorado and can be available to meet in-person in the Greater Denver Area **

- Strong written communication skills with a customer-first mindset.

- Ability to handle sensitive situations with professionalism and care.

- Organized, detail-oriented, and comfortable managing multiple cases at once.

- Familiarity with Shopify, Google Workspace, Slack, and Gladly is a plus.

- Previous experience in customer service, e-commerce, or retail support preferred.

- A customer-first mindset with a genuine passion for creating exceptional experiences.

- An interest in fashion, styling, and current trends.

**Compensation: ** $24-$28 hourly depending on experience

**Benefits: **Health Insurance, Company Paid Life Insurance, 401k with match, Competitive PTO package

Suppli is the end-to-end A/R, collections and payments platform that powers trade credit for leading B2B distributors. 

It's like adding a digital credit teammate. Always on, always accurate, and never out to lunch, Suppli automates the entire A/R workflow from customer onboarding through cash application. 

New customers complete branded digital credit applications from their phone—Suppli pulls bank references, collects trade references automatically, and sends everything to your credit team for instant review. 

Once approved, automated collection workflows handle follow-up via text and email based on aging and customer behavior, so your team focuses on exceptions instead of routine calls. 

When payments arrive, AI reads the data from checks, wires, lockbox files, and bank feeds, matches amounts to open invoices, and posts directly to your ERP with full remittance detail.

More than software - it's the team member you didn’t know you were missing.

We are proud members of industry trade groups like Affiliated Distributors (Preferred Service Provider), Industrial Supply Association, NEMEON (Preferred Vendor), LMC (Preferred Vendor) and NRMCA.

Industry: Software Development
Company Size: 11-50 employees

Suppli

Austin, TX or Remote (US) | Full-time | Salary + Equity

**About The Role**

This is an early, high-leverage hire at Suppli. As one of our first customer-facing team members, you won't just close tickets — you'll be building meaningful relationships with our customers who will know you by name. You'll work directly with our founders, engineers, and customers to make sure every interaction with Suppli feels fast, human, and genuinely helpful.

We're looking for someone who takes full ownership, moves without being asked, and uses AI not as a novelty but as a daily tool — to draft faster, research smarter, and spend their time on the things that actually matter.

Who Thrives Here (read this first — it saves everyone time)

**You own the outcome, not just the ticket. ** You don't close a support request and move on — you ask why it happened, whether it will happen again, and what we should do about it. You connect the dots between individual issues and systemic problems.

**You're AI-native, not AI-curious. ** You use tools like Claude, ChatGPT, or similar every day — to draft responses, summarize call transcripts, research edge cases, and build internal documentation faster than anyone expects. You don't wait to be taught; you find the workflow yourself.

**You context-switch well. ** One hour you're triaging a complex onboarding issue. The next you're writing a help article, logging a bug in Linear, and jumping on a quick call with a supplier. You don't lose the thread. You thrive in the fluidity.

**You communicate with precision and warmth. ** You write responses that are clear and human — not robotic, not over-apologetic. On a call, you put customers at ease and come away with useful information. You can translate a technical issue into plain language and a customer complaint into a clear product requirement.

**You have a bias for action. ** When something is broken, you fix what you can and escalate what you can't. When there's no playbook, you write one. You take ownership of gaps without being asked.

**This isn't a 9–5 role. ** Building a great company means going the extra mile. We're not a face-time culture, but when it matters — and it will — you're there.

What You'll Own

**Be the voice of the customer internally. ** Synthesize patterns from inbound issues, calls, and conversations into clear product feedback. Log bugs and feature requests in Linear with enough context that engineering can act on them. You're the best signal we have on what's broken and what's missing.

**Resolve support requests end-to-end. ** Own inbound support across email, chat, and calls — from triage to resolution. Use AI tools to draft, research, and respond faster than feels possible manually. Escalate intelligently when needed; close the loop always.

**Impact our support infrastructure. ** Maintain our help center and FAQs. Optimize the systems that let us scale knowledge rather than headcount. When you see a recurring question, your instinct is to eliminate it.

**Work cross-functionally. ** You're the connective tissue between what customers are experiencing and what the team is building. Partner with product on prioritization and with engineering on reproducing and resolving bugs. You'll often know the answer before anyone else does.

**Improve how we support over time. ** Propose and implement workflow improvements — using AI tools, better documentation, or smarter processes — so the support function gets faster and more effective as we grow, not just bigger.

Must-Have

- 3+ years of customer support or customer success experience in a B2B environment

- Understanding of basic accounting

- Experience in integration heavy environments

- You're an early riser - you don't have a problem starting your day at 8AM ET

- Demonstrable AI-native workflow — you can walk us through how you use AI tools to move faster and do better work today

- Strong written communication — your responses are clear, warm, and precise. You can write a help article and a bug report with equal care

- Comfort with ambiguity — you've worked in an environment where the playbook didn't exist yet and you helped build it

- Technical curiosity — you're not an engineer, but you can read a basic error message, understand a workflow, and communicate clearly with a technical team

- High ownership mindset — you notice gaps, you close them, and you don't need to be asked twice

Parking Management Made Easy™

Industry: Software Development
Company Size: 2-10 employees

ParkingPass.com

**Company Description **

ParkingPass.com is a leader in residential and public parking management. We work with multifamily, condo, HOA and public parking operators to simplify their parking operations, while helping them generate additional income streams through our various features and service offerings. ParkingPass is a nationwide company, with clients all over the US & Canada.

**Role Description **

This is a full-time remote position for a Customer Success Representative.** **The Customer Service Representative (CSR) is a crucial member of the Customer Success team, primarily responsible as the first point of contact for our customers, providing exceptional support, solving technical challenges, and ensuring they achieve maximum value from our software product. The CSR acts as a trusted, proactive advisor, guiding customers through their post-onboarding journey to ensure they maximize our SaaS solution. Key responsibilities include the following:

- **Frontline Customer Support: ** Provide timely and effective support via email, chat, and phone, addressing inquiries related to product usage, features, troubleshooting, and billing.

- **Technical Troubleshooting: ** Diagnose and resolve technical issues, including login errors, software bugs, configuration challenges, and integration questions.

- **Product Expertise: ** Become a deep expert in our SaaS product, clearly articulating its value, capabilities, and best practices to customers.

- **Documentation & Knowledge Base: ** Contribute to and maintain accurate help articles, FAQs, and internal documentation to improve self-service capabilities.

- **Feedback Loop: ** Act as the voice of the customer by logging, tracking, and communicating customer feedback and recurring issues to the Product and Engineering teams.

- **Customer Advocacy: ** Monitor customer sentiment and proactively reach out to ensure successful product adoption and satisfaction, contributing to high retention rates.

- **Response Management: ** Adhere to defined response and resolution times, ensuring a high quality of service delivery.

**Qualifications **

**Required **

- **Experience: ** 1-2 years of experience in a customer-facing role, preferably in technical support or customer service.

- **Technical Aptitude: ** Demonstrated ability to quickly learn and navigate complex software products (experience with SaaS is a major plus).

- **Communication Skills: ** Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users clearly and patiently.

- **Problem-Solving: ** Proven analytical and troubleshooting skills with an ability to think critically under pressure.

- **Tools Proficiency: ** Experience using customer relationship management (CRM) software (HubSpot) and support ticketing systems.

**Preferred **

- **Industry Knowledge: ** Previous experience working within a B2B or B2C SaaS environment.

- **Familiarity with APIs/Integrations: ** Basic understanding of API concepts and third-party integrations.

- **Education: ** Bachelor’s degree in a relevant field or equivalent practical experience.

**Compensation **

- **$19-22/hour **

- **Health Insurance Provided **

- **3 Weeks PTO **

Customer Service Representative

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Industry: Education
Company Size: 2-10 employees

edpursuit

**About Edpursuit **

Edpursuit is building the operating system for K-12 people compliance. Every year, California schools face massive liability and manual hell trying to keep up with strict state hiring mandates. We turn a messy, spreadsheet-driven, paper-heavy investigation process into an automated, audit-ready asset.

**The Role **

We are looking for a creative, highly empathetic relationship-builder to lead our Go-To-Market strategy from the ground up. As the Manager of School Partnerships, you will be the face of Edpursuit in the California education ecosystem. Your primary goal is to build deep trust with District Superintendents and K-12 HR Directors, positioning Edpursuit not just as software, but as an essential partner in school safety and compliance.

You will wear multiple hats: part community builder, part event marketer, part creative strategist, and part customer success advocate. You will figure out the smartest, most engaging ways to get our product in front of the right school leaders and keep them engaged for the long haul.

**What You’ll Actually Do: **

- Creative Outreach & Strategy: Design and execute out-of-the-box campaigns to connect with CA school district leaders and HR teams.

- Community Building: Build and nurture a community of K-12 HR and compliance professionals. You will create spaces (both online and offline) for these leaders to share best practices and see Edpursuit as a trusted thought leader.

- Events & Activations: Plan and host local activations

- Customer Success & Operations: A small aspect of the role  will be handling light operational tasks to help onboard new schools and ensure they become our biggest advocates.

**Qualifications **

- Relationship Master: You have an incredibly high EQ and can build rapport quickly with senior leaders. People naturally trust you.

- Creative Scrappiness: You don't need a massive marketing budget to make a splash. You know how to get attention and add value using creativity and hustle.

- Exceptional Communicator: You write beautifully and speak persuasively. You know how to translate complex compliance headaches into simple, compelling narratives.

- Self-Starter: We are an early-stage startup. There is no playbook here—you will be the one writing it. You thrive in ambiguity and are highly organized.

- Bonus Points: Experience working within the K-12 ecosystem (either at a school district, a charter network, or an EdTech company), or an understanding of education policy and HR.

Who Should Apply?

We are looking for outliers. You might be a former educator or school HR professional who wants to transition into tech and scale your impact. You might be a community manager or field marketer who is tired of the corporate grind and wants to build something meaningful from the ground up. Or, you might be a recovering salesperson who hates the traditional "boiler room" sales culture and wants to focus on authentic relationship-building.

If you have a track record of beating the odds, figuring things out without a roadmap, and building genuine communities, we want to hear from you.

p.s. this is a hybrid roll in our Concord office.

Manager of School Partnerships

We are a full-service professional services firm offering financial, operational and technology consulting and operations support. Whether you need specialized consulting services or additional support to execute key initiatives, we bring the right people and expertise together to turn business challenges into value-creation opportunities.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

SolomonEdwards

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$23/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $23/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

Call Center Representative

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$24/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $24/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

Different Thinking for Better Healthcare

Nihon Kohden America is a global leader and fast-growing manufacturer of instrumentation for Patient Monitoring, Sleep Assessment, Neurology and Cardiology. Our relentless dedication to quality, customer support with heart, and employee development are what makes us unique.

Quality beats at the heart of everything we do at Nihon Kohden. This is reflected in our reliable products, unmatched customer service and exclusive consultative approach. Our innovations are methodically researched and developed specifically to address the real-world needs of healthcare professionals and their patients. 

We are able to develop industry-changing innovations because – as an organization built and staffed by healthcare professionals – we understand the needs of healthcare professionals like few others do.
Our accomplishments are due to our employees. They are our most valued resource—our heroes—and we are always looking for the best and brightest to join our team!

We offer competitive compensation, robust benefits packages and a strong emphasis on employee development. We have achieved double-digit growth over the past decade by fostering a highly collaborative work environment and providing ample opportunity for career growth.

Industry: Medical Equipment Manufacturing
Company Size: 201-500 employees

Nihon Kohden America

Nihon Kohden American (NKA) is seeking a field-based Field Service Engineer to provide on-site support in the northeast region, being based in the northern New Jersey or greater New York City areas.

The position is responsible for maintaining the relationship's success with NKA customers to achieve the goals and objectives identified by the customer and NKA. The individual will identify, evaluate, resolve, or raise customer pain points. In addition, the individual will act as a customer advocate and liaison back into NKA organization. This position will provide on-site and remote support for NKA patient monitoring and ventilator infrastructures, including troubleshooting, IT support and other supports as needed.

**Essential Functions and Main Duties **

- Assumes responsibility for managing patient monitoring servers and devices

- Responsible for overall IT/applications on-site product support providing oversight, training and technical direction to customers.

- Work with Biomed and clinical teams on-site at hospital locations

- Perform software updates on NKA devices

- Provide technical support post installation

- Work with NKA internal teams to ensure successful coordination and delivery of product support

- Assist with compiling device information and inventory management documentation

- Assumes responsibility for all ongoing patient monitoring and ventilator product support

- Provide on-site diagnostic troubleshooting

- Tracks and resolves service tickets promptly and effectively, while ensuring optimal customer service

- Obtains and conveys information as needed; logs all problems including cause and resolution information

- Promotes goodwill and a positive image of the Company

- Assumes responsibility for ongoing integration of our patient monitoring devices within NKA/Hospital infrastructure

- Assist with setup, validation and compatibility testing

- Provide timely and effective communications to customers about service expectations, estimated arrival date/time, status of ongoing service activities, and service follow-up calls

- Utilizing troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and resolve service tickets

- Demonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines

- Finish the administrative requirements of the position within expected timeframes

- Maintain and demonstrate a professional appearance at all times.

- Performs miscellaneous projects as assigned

- Updates technical skills as required

- Adhere to all company policies, procedures, and business ethics codes

- Duties may be modified or assigned at any time based on business need

**Qualifications **

**Education / Certification / Experience Required: **

- Bachelor’s degree in information technology, biomedical engineering or related technical field; relevant education and experience accepted in lieu of degree

- CompTIA Network+ and/or Security+ certification preferred

- 4+ years of proven software and hardware experience

- Extensive understanding of hospital IT functions, infrastructure and medical system integration

- Experience working with electronic medical record systems preferred

- Level and compensation depend on experience, education and skills

**Competencies Required: **

- Good problem-solving skills

- Good verbal and written communication skills

- Outstanding customer service and soft skills

- Ability to assist and train others

- Able to work effectively both independently and in a collaborative team environment

**Compensation **

The anticipated range for this position is $80,000 to $105,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

**Perks and Benefits **

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America.

**Working Conditions **

**Schedule: **The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

**Physical: ** Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 45 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.

**Travel: **Approximately 75 %

**Access to Customer Sites: **It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.

Field Services Engineer

Metrolina Greenhouses is a family-owned, wholesale plant and services company that was founded in April 1972. Our Huntersville location is the largest single-site heated greenhouse in the United States at 200 acres under glass.  In addition we have approximately 30 acres of outdoor growing space and are still expanding. We also have a second location in York S.C. that has 200 acres of outdoor growing space for perennials.

Industry: Horticulture
Company Size: 501-1,000 employees

Metrolina Greenhouses INC

**Job Summary**

The Director, Sales leads one of Metrolina’s Customer Retail Teams and serves as the strategic and operational owner for the assigned key customer. This role is accountable for driving profitable top-line growth, ensuring customer alignment, and delivering disciplined execution across the sales organization. The Director leads and integrates the efforts of the Key Account Manager, Marketing Manager, Field Sales Representative (retailer applicable), and merchandising teams (retailer applicable) to translate customer strategies into actionable plans that drive results across the Customer’s corporate, regional, and store levels. Through data-driven analysis, seasonal forecasting, and continuous refinement of sales strategies, this position ensures alignment between customer objectives and Metrolina’s operational and financial goals while serving as the senior customer advocate.

Key Responsibilities

Strategic Sales Leadership & Customer Alignment

- Own overall sales strategy and annual revenue targets for assigned customer.

- Lead development and execution of Joint Business Plans, line reviews, ensuring alignment with customer priorities, KPIs, seasonal initiatives, and Metrolina capabilities.

- Analyze sales performance, forecasting accuracy, and profitability to identify risks and opportunities.

- Ensure sales strategies align with company objectives for growth, innovation, and cost efficiency.

- Serve as senior escalation point for complex customer issues, negotiations, and performance challenges.

Team Leadership & Development - Lead the Key Account Manager, Marketing Manager, and Field Merchandising Teams

- Provide strategic direction and coaching to ensure account-level strategies support both customer initiatives and greenhouse production requirements.

- Review forecasts, analytics, and P&L performance to ensure data-driven decision making.

- Partner with the KAM and marketing manager on pricing strategies, program development, and risk mitigation (credits if applicable, claims, item setup accuracy).

- Align go-to-market strategies promotions with customer insights, category trends, and omnichannel opportunities support Joint Business Plans and sales objectives.

- Partner on line reviews, program launches, and seasonal storytelling to drive sell-through.

Sales Execution & Performance Management

- Monitor sales targets, execution standards, and KPIs across the sales organization.

- Translate strategic plans into clear priorities for sales, marketing, and field teams.

- Assess sales efficiency and effectiveness, make adjustments as market conditions evolve.

- Ensure strong communication rhythms between account teams and field operations.

- Balance short-term execution needs with long-term customer development

- Provides direction and prioritization for field sales resources in partnership with key account team.

Cross-Functional Collaboration

- Partner closely with Product Development and Marketing to create compelling, insight-driven programs.

- Collaborate with Demand Planning and Replenishment to align forecasts with production capacity.

- Support initiatives that improve operational efficiency and reduce non–value-added work.

- Act as a change agent by driving new processes, tools, and ways of working.

Skills & Competencies

- Strategic Leadership: Ability to translate customer and consumer insights into actionable sales strategies.

- People Leadership: Proven experience leading, coaching, and developing high-performing teams in fast pace dynamic environment.

- Customer Advocacy: Strong ability to represent customer needs while protecting Metrolina’s profitability and operational integrity.

- Analytical & Financial Acumen: Comfortable using data, forecasting models, and P&L insights to guide decisions including proformas, line reviews, and promotional strategies.

- Cross-Functional Influence: Skilled at aligning diverse teams around shared goals.

- Change Leadership: Ability to lead through complexity and evolving market dynamics.

- Communication Excellence: Strong verbal, written, and presentation skills at all organizational levels.

- Comfortable working in a fast-paced, seasonal, and customer-driven environment.

**Minimum Qualifications**

- Bachelor’s degreerequired,Advanced degree preferred.

- 10+ years of relevant sales experience.

- 5+ years of sales leadership experience.

- Ability to travel up to50% of the time.

- Knowledge of horticulture, agriculture, or seasonal consumer goods is a plus.

Job Setting & Physical Demands

This is a hybrid role that includes work in an indoor office environment as well as warehouse and outdoor settings. The position may involve varying weather conditions, dust, and allergens. The role requires the ability to sit, stand, bend, reach, squat, and twist regularly, and to lift up to 35 pounds unassisted and 50 pounds with assistance. Travel between locations may be required. Fluency in reading, writing, and speaking English is required.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Manager - Key Account

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services - now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

Amazon Web Services (AWS)

**Description**

Application deadline: Apr 15, 2026

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

The Amazon Web Services (AWS) Solutions Architect team partners with customers to design and build some of the most scalable, flexible and resilient cloud architectures and solutions. AWS Solutions Architects collaborate with AWS Sales and other AWS teams to help address customer business challenges and accelerate the adoption of AWS services.

As a trusted customer advocate, Solutions Architects help organizations understand best practices around advanced cloud-based solutions, and provide advice on strategies for migrating existing workloads to the cloud. You’ll help drive successful business outcomes across a broad set of enterprise customers through your passion for educating, training, designing and building cloud solutions.

You will have the opportunity to help shape and execute a strategy to build deep adoption and broad use of AWS within your enterprise customers, and you will do this by mobilizing resources within AWS and working with our extensive partner network.

Key job responsibilities

- Communicate effectively with both business and technical stakeholders as a trusted technical advisor.

- Participate in deep architectural and design discussions to create world-class solutions built on AWS while ensuring solutions are designed for successful deployment in the cloud.

- Author and contribute to AWS customer-facing publications such as whitepapers and proof of concepts.

- In partnership with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS.

- Build deep relationships with business and senior technical individuals within customers to enable them to be cloud advocates.

- Capture and share best-practice knowledge amongst the AWS solutions architect community.

- Travel is mostly regional, and is expected to be 15-20%

**About The Team**

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

**Basic Qualifications**

-  3+ years of technical engineering experience

-  Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

-  Bachelor's degree

**Preferred Qualifications**

-  Experience with AWS services or other cloud offerings

-  Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 131,300.00 - 177,600.00 USD annually

USA, NY, New York - 144,500.00 - 195,400.00 USD annually

USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

USA, TX, Dallas - 131,300.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually

**Company ** - Amazon Web Services, Inc.

Job ID: A3190381

Solutions Architect, Travel & Hospitality

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