Potbelly is a neighborhood sandwich shop that has been feeding customers’ smiles with signature oven-toasted sandwiches, soups, hand-dipped shakes, cookies baked fresh daily and other fresh menu items, customized just the way customers want them, for 45 years. Potbelly promises Fresh, Fast & Friendly service in a fun, welcoming environment that delivers good vibes. Since opening its first shop in Chicago in 1977, Potbelly has expanded to neighborhoods across the country, with more than 400 shops in over 30 states and Washington DC.

Industry: Restaurants
Company Size: 5,001-10,000 employees

Potbelly Sandwich Works

Savvy Admin PROD

- $95,000 - $105,000 base salary range + annual bonus potential!

- 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

What’s In It For You**:

- Competitive pay with performance-based annual raises!

- Medical, Dental & Vision Insurance

- Domestic Partnership Benefits

- Paid Parental Leave

- FSA and HSA with Employer Contribution

- Commuter Benefit Program

- Retirement Savings 401(k) WITH company match

- Employee Assistance Program

- Paid Time Off

- Discount Program

- Flexible Work Schedule

- Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

Job Title: **Manager, Consumer Insights**

Department/Function: **Marketing**

Location: **Support Center **(**Full Remote)**

Reports to: **Director, Consumer Insights & Innovation**

Job Band: **Manager**

Full-Time Exempt

Travel Requirements: Rarely

**Summary**

The Manager, Consumer Insights will lead research that elevates the voice of the consumer within the organization, as well as ensure process excellence around product innovation research in partnership with Potbelly’s cross functional teams.

This role will be responsible for synthesizing customer feedback across various sources (e.g. survey data, syndicated data, social, primary research, industry reports, etc.). This role is expected to provide leadership and insightful, deep data mining around Potbelly's brand tracking study, customer satisfaction survey, and competitive intelligence platforms, as well as research project leadership from inception to launch for new product innovation and core menu item renovations/optimizations. This position reports to the Director, Consumers Insights & Innovation and works closely with Potbelly cross-functional teams.

Potbelly looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Our marketing professionals need to demonstrate strong analytical skills and an ability to flex to changing needs. Our marketers are team players, comfortable with ambiguity and passionate about delivering results. Strong communication skills, both written and oral, are paramount for the position. The position will require cross-functional interaction and will give broad exposure to aspects of a growing business.

**Responsibilities**

Job Duties & Function

- Lead and behave according to the Potbelly Values and uphold the Potbelly Advantage.

- Support the organization's consumer learning agenda across multiple teams

- Manage all aspects of research projects, from design, questionnaire, analytics, and reporting

- Leverage the appropriate research techniques to support a variety of disciplines, including Brand Tracking, Customer Satisfaction, Competitive Intelligence, Brand Development, Culinary Development and more

- Effectively manage and leverage vendor relationships and external research partners as needed to achieve insights goals

- Think and act with a broader business lens, delivering actionable consumer insights to inspire growth across the organization

- Inspire change through actionable storytelling, digestible consumer findings, and identifying the "so what" behind the data

- Partner closely with cross-functional teams on product innovation, including trends analysis, evaluation of early-stage new products/product improvements, leading concept research, and gathering consumer feedback

- High level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationships

- Other tasks, as required

Experience And Education

- Bachelors Degree in Marketing, Business, Psychology or similar, MBA preferred

- 5+ years of experience in Consumer Insights or related field in Restaurant, CPG or Market Research Vendor

- Demonstrated ability to lead both quantitative and qualitative research initiatives from inception to results

- Extensive knowledge and experience with both quantitative and qualitative consumer research and analytical techniques, tools, software, and industry developments and their application to business challenges and opportunities

- Demonstrated ability to analyze and integrate multiple data sources (including primary and secondary research, customer comments, social media, etc.) into clear, actionable insights and stories

- Demonstrated ability to conduct deep data mining and employ statistical analysis to get to the heart of the insights story

- Experience diagnosing menu item satisfaction using survey data and customer comments is a plus

- Experience in presenting insights findings across a variety of audiences, including executive-level leaders

- Demonstrated creative and analytical thinking

- Proficiency in MS Outlook, Word, Excel, PowerPoint, and SurveyMonkey/DIY survey and Restaurant Consumer Insight tools required

- Ability to handle confidential and sensitive information

What You Bring To The Table

- Must represent The Potbelly Way

- You are friendly and customer service oriented

- You have strong written and verbal communication skills

- You love working in a fast-paced environment

- You’re a team player

- You enjoy problem-solving

- You're able to maintain deadlines and prioritize

- You have strong organizational skills and the ability to multitask

- You have strong interviewing skills

- You have Microsoft Office skills

- You have a strong business acumen

- You are proficient in working in a remote setting and are willing to travel as required.

- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

- You are proactive and highly motivated, demonstrating a strong sense of initiative and commitment to achieving goals. Actively participates in projects and contributes to team discussions, fostering a collaborative and dynamic work environment.

- You can perform tasks that require prolonged periods of sitting at a computer, including but not limited to data entry, software usage, and communication via email and other digital platforms. This role may involve focusing on screens for extended durations while maintaining attention to detail and productivity.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by [6/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Manager, Consumer Insights

Research Partnership, an Inizio Advisory company, is a world-leading market research partner for health and life science companies. We provide custom and syndicated research that delivers actionable insights and recommendations.

Our passionate team is supported by centers of expertise in therapy areas, research methods and geographies. Through innovative design, robust data analysis, and consulting, we provide our clients with insights to make strategic decisions across the product lifecycle, driving commercial success and positive patient outcomes.

Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – enabling smarter decisions through actionable evidence and insight.

Industry: Market Research
Company Size: 201-500 employees

Research Partnership

We invite you to come grow with us.

Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco), India (New Delhi), and Singapore.

As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences—you can grow with us at a place that:

- Makes a difference to human health

- Shares values and celebrates progress

- Puts people at the center of everything

**About the team:**

Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques.

You will be empowered to develop broad expertise across the healthcare landscape, and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team.

Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients.

**Your primary role:**

- Lead projects and project teams, be the main point of contact with the client and write and give client presentations

- Line manage multiple individuals with the responsibility of conducting appraisals, pay reviews, monitoring of performance, personal development, training of staff, recruitment and developing and implementing internal company procedures

- Engage in business development and sales initiatives generating approximately $1m in annual revenue

- Write proposals to win new business, consider timescales and calculate the research cost alongside VPs and operations

- Involvement in talent acquisition and assessing potential new staff

**About You…**

**Your skills and experience:**

- At least 7 years of experience with qualitative and quantitative custom primary market research projects

- Experience in the life sciences sector

- Strong client engagement and relationship management skills

- Experience driving revenue growth to meet business development goals

- Proven project supervision skills

- Appreciation of marketing/client-side issues, knowledge and understanding of client issues

- Self-motivated and able to work independently

- Excellent communication skills, both verbal and written

- Ability to multitask under pressure and meet tight deadlines

- Experience with advanced analytics, SPSS, SAS, and/or Q is a plus

- Experience in qualitative market research methodologies, including advanced moderation techniques, and delivering actionable insights across diverse markets

**Ideal profile:**

- You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach

- You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization

- You are a collaborative team player who works well with colleagues

- You communicate ideas and issues in an effective, straightforward fashion

- You are highly motivated and want to seize opportunities to develop new skills and progress your career

**Life at Research Partnership:**

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

- A relaxed and friendly working environment

- Social events - including a summer day out and end of year party, along with regular social events after office hours

- Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa

**Employee Benefits:**

- A comprehensive training and development program

- Opportunities for internal advancement

- Annual salary and promotion review

- Paid time off

- 401(k) plan with employee match

- Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts

- Company paid life insurance

- Short term/long term disability

- Commuter reimbursement accounts

- Employee assistance program

**Our Pledge**

At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

**Inizio Ignite, Research Partnership**

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.

**Further information:**

This is a full-time role. We have hybrid work arrangements available in New York, NY and Yardley, PA with an expectation of one day per week in-person and the remaining days remote (or travel as needed to meetings, conferences, or the client).

~~Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.~~

Director, Market Research

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