Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 68 countries, our 19,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 29 years, our experienced leadership with significant inside ownership has delivered compound annual investment returns of approximately 20% for shareholders. With annual revenues of $4.3 billion and $96 billion of assets under management, Colliers maximizes the potential of property and real assets to accelerate the success of our clients, our investors and our people. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

Industry: Real Estate
Company Size: 10,001+ employees

Colliers

Savvy Admin PROD

**Make your next move an expert one.**

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

**Why Colliers?**

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

- This is an Onsite working arrangement at our Portland, OR location.***

**About You**

We're on the lookout for a dynamic Analyst Brokerage Support - Commercial Real Estate (**internally called Client Services Coordinator **) who thrives on providing top-notch support to brokers and clients alike!

As a **Client Services Coordinator **, you're at the forefront of the action, delivering exceptional support to this Broker Team. This role will include helping support the Business Development of Brokers through marketing efforts, creation of pitch decks and other graphic material along with managing the transaction communication, correspondence and process from commencement to completion.

From project management to marketing wizardry, you're the go-to guru for all things real estate. You have a passion for proposal creation, document preparation, superior writing skills and presentation. You're ready to tackle any client-facing challenge, marketing graphic creation, or transaction administration task that comes your way.

**In this role, you will**

- Balance multiple activities and projects at a time for multiple members of the team, and track action items, delivery dates/times and ‘manage up’ to completion of each project.

- Develop pitches and presentations for a varied range of clients for broker team.

- Execute marketing campaigns, including scheduling campaigns, maintenance of mailing lists, and running campaign reports.

- Update Brokers’ recent transactions on applicable websites, and client contract portals for both local and regional clients intel to be readily available.

- Participate in management and coordination of transaction and due diligence processes, entering deal sheets and submitting completed trade record and supporting paperwork, preparing invoices and tracking payments.

**What You Bring**

- 1-2+ years of marketing/administrative support services experience within Commercial Real Estate.

- Strong Proficiency with Adobe InDesign.

- Bachelor’s degree, preferably in Business, Marketing or Real Estate

- Proficient in intermediate functions including MS Word, Excel, Powerpoint and comfortable with using network/cloud based systems.

- Excellent communications skills, both oral and written.

- Excellent organizational and prioritization skills.

**Make your next move an expert one and join us as we lead the industry into the future.**

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.

Analyst Brokerage Support - Commercial Real Estate

Aisle & Abroad is a modern wedding, event, and destination experience studio specializing in beautifully curated celebrations and meaningful journeys. We help clients plan weddings, local events, honeymoons, anniversary trips, and personalized destination experiences with intention, creativity, and care.

Our focus is on crafting seamless, memorable moments—whether it’s walking down the aisle, celebrating a milestone, or exploring a new destination. By blending thoughtful planning, tailored recommendations, and elevated service, we create experiences that reflect each client’s vision and story.

At Aisle & Abroad, we believe life’s most important moments deserve exceptional settings and stress-free planning. Our team is committed to providing professional support, organized coordination, and a warm, personalized approach for every celebration and journey.

From the aisle to abroad, we’re here to bring your most meaningful moments to life.

Industry: Hospitality
Company Size: 11-50 employees

Aisle & Abroad

**Position Overview**

We are seeking a professional and service-oriented **Client Relations Assistant ** to support client communication and coordination efforts. This role focuses on maintaining positive client interactions, assisting with inquiries, and helping ensure a smooth and consistent experience throughout the process.

This is a fully remote position ideal for individuals who are organized, responsive, and enjoy building strong client relationships in a virtual environment.

**Key Responsibilities**

- Assist with managing client communications, inquiries, and follow-ups

- Provide timely and professional responses to client questions and requests

- Support coordination tasks including scheduling and updates

- Maintain accurate records of client interactions and communications

- Help ensure a consistent and positive client experience

- Collaborate with team members to support client needs

**Qualifications**

- Strong communication and interpersonal skills

- Excellent organizational and time management abilities

- Ability to work independently in a remote setting

- Detail-oriented with strong follow-through

- Comfortable using email, messaging platforms, and online systems

**Preferred (Not Required)**

- Experience in customer service, client relations, or administrative support

- Interest in travel, hospitality, or event-related services

**What We Offer**

- Flexible remote work environment

- Structured onboarding and ongoing support

- Opportunities for growth and advancement based on performance

- Supportive and collaborative team environment

**Work Environment**

This is a remote role requiring a reliable internet connection and the ability to stay organized and responsive in a virtual workspace.

**Apply Today**

If you enjoy working with clients, supporting communication, and contributing to a positive overall experience, we encourage you to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Client Relations Assistant | Travel Reservations | (Remote)

Allego is the leading provider of modern revenue enablement software. GO, Allego’s Modern Revenue Enablement platform, brings together sales, enablement, and marketing teams to deliver the experience B2B buyers are looking for — in a single, comprehensive platform. With its patented technology, the GO platform ensures revenue teams curate the right content, ready sales teams to win with confidence, and engage with buyers in the right way at the right time for faster sales cycles and greater revenue.
Allego is the trusted choice for one quarter of Dow Jones Industrial Average companies, 5 of the 15 largest U.S. banks, 4 of the 8 largest insurance providers, 4 of the 5 largest global medical device companies, 6 of the 10 largest wealth management firms, 5 of the 5 largest asset management companies, and many other global enterprises. Learn more about revenue enablement that wins sellers and buyers at Allego.com.

Industry: Software Development
Company Size: 201-500 employees

Allego

Allego is a high growth SaaS company headquartered in the greater Boston area and a leader in modern revenue enablement. Our platform is purpose built to help revenue teams learn, practice, share, and apply knowledge more effectively, ensuring they are prepared to perform in every customer interaction. By combining learning, content, and performance enablement into a single integrated experience, Allego drives measurable impact across sales and customer facing organizations.

With offices in the United Kingdom and Colombia, we are a truly global organization supporting customers across regions and industries. Our distributed team reflects the modern workforce we serve. Customers love Allego not only for the measurable results our platform delivers, but also for the people behind it. They value the partnership, expertise, and commitment our employees bring every day.

Our growth is matched by our culture. Allego has been recognized by The Boston Business Journal, The Boston Globe, and Inc. Magazine as a Best Place to Work, and we were honored by Selling Power as one of the 50 Best Companies to Sell For in 2024 and 2025. We are proud to build a platform customers love and a workplace employees love.

As we continue to scale globally, we remain focused on innovation, collaboration, and empowering revenue teams to achieve their highest potential.

**About The Role**

This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.

Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?

If you are, then we want to meet you!

**What you'll do if you join the Allego Customer Success team...**

- Work in partnership with Directors to support post implementation support

- Provide customer support via email and Zoom

- Act as a knowledge expert for the Allego platform

- Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation

- Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems

- Host live office hours training sessions for new and existing customers

- Manage and track customer interactions via Salesforce.com and ChurnZero

**Requirements**

- 1-2 years professional experience in customer service, client relations and/or account management desired

- Ability to work well and contribute independently as well as in a team environment

- Ability to manage both long-term projects and short-term tasks effectively

- Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues

- Highly detail-oriented and quality driven

- Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus

- Saleforce.com experience a plus

- ChurnZero experience a plus

**Salary: **$57,000-$73,000 with a 10% variable bonus targe

**Benefits**

This position is being hired as an independent contractor role through Remote, our global employment partner. As a contractor based in Colombia, you'll operate under a service agreement rather than an employment contract, while still receiving Remote's standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.

Customer Success Coordinator

Healthix is the largest public Health Information Exchange (HIE) in the nation, serving New York City and Long Island. We collect data from more than 2,000 organizations, across 9,000 healthcare facilities for +21 million patients. We are devoted to developing, deploying and operating innovative uses of interoperable health information technology and analytics to facilitate patient-centric care and promote improved health care quality, coordination, and outcomes for New Yorkers.

Healthix was formed through several mergers, including NYCLIX, LIPIX, BHIX, and, most recently, NYCIG. Healthix brings to bear a great deal of expertise in delivering health information exchange services, access to clinical data and the tools to support improved outcomes for patients.

Among the key objectives for Healthix is expanding health information exchange (HIE) among its Participants while shaping a robust relationship with the New York eHealth Collaborative (NYeC) for development of the State Health Information Network for New York (SHIN-NY).

Nationally recognized as a leader in advancing health information exchange, Healthix fosters improvements in community clinical connectivity. Healthix has developed a portfolio of products and services that provide cost-effective access to a broad range of clinical information and related functionality to enhance patient care and the overall well-being of New Yorkers.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

Healthix

**POSITION SUMMARY:**

The Temporary Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

-  Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals

-  Work collaboratively with the Customer Success Management team and other key departments within Healthix to meet organizational goals

-  Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database

-  Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health)

-  Assist with other department duties as needed

**SUPERVISORY RESPONSIBILITIES:**

This job has no supervisory responsibilities.

**QUALIFICATIONS:**

-  Bachelor's Degree is required

-  Minimum of two+ (2+) years of related experience, preferably in the health care industry

-  Extremely organized with high attention to detail

-  Competence in developing strong relationship skills with high emphasis on delivering value and service

-  Comfortable presenting to small to medium sized audiences

-  Team player, results oriented, flexible and resourceful

-  Knowledge of MS Office 365 including Word, Excel, PowerPoint, and Salesforce CRM

Customer Outreach Coordinator

Welcome to Fewer, Better.

Fewer, better is the philosophy behind everything we do. We create timeless collections for the modern woman through meticulous design, carefully selected fabrics and simple functionality.

Each piece is made with integrity and kindness from the highest-quality materials and created by skilled craftsmen throughout Europe, South America, China, and the United States.

Cuyana is driving dynamic changes in the retail landscape. If you connect strongly with our fewer, better ethos, lead with care, and are driven by the opportunity to build the future of retail we want to hear from you.

Industry: Retail Apparel and Fashion
Company Size: 51-200 employees

Cuyana

~~Now hiring! ~~ Full-time **Customer Experience Associate **to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland.

Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!

~~Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount.~~

RESPONSIBILITIES:

- Quickly and thoroughly respond and solve customer inquiries via email, phone

- Respond to and communicate with customers in a friendly, positive, professional, and efficient manner

- Process orders, returns and exchanges - for both online and retail channels

- Handle all customer requests and special cases at the distribution center

- Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns

- Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments

- Cuyana Community - help teammates during peak season, support retail and community events

REQUIREMENTS:

- 1-3+ years of customer service experience

- Passionate about helping customers

- Connection to Cuyana's Fewer, Better philosophy

- Team player, able to collaborate & work well with others

- Positive attitude, self-starter, proactive, and resourceful

- Excellent communication and problem solving skills

- Ability to multi-task, very organized with attention to detail

- Strong e-commerce system capabilities

- ZenDesk, NetSuite, Shopify experience is a plus

- Thrives in fast paced startup environment; able to adapt quickly

- **Flexible availability - ** early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

- **Cultivate Community ** – you are honest, inclusive, and always willing to lend a hand

- **Create Excellence ** – you are accountable, decisive, and drive for results

- **Build & Evolve **– you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $20- $23/hr, commensurate with geographical location, skills, and experience.

Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

Customer Experience Associate

Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation services. 

Altair Global is one of the largest, independent relocation management companies based in the United States. Altair services are coordinated from U.S. regional service centers in Frisco, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota. We have global offices in London, Paris, Brussels, Dublin and The Hague, as well as Singapore and Shanghai. Our global headquarters office is in Frisco, Texas.

Industry: Human Resources Services
Company Size: 501-1,000 employees

Altair Global

**ESSENTIAL JOB FUNCTIONS: **

- General knowledge of Consultant’s assigned clients’ programs

- Respond to general inquiries from customers when Consultant is not available

- Communicate consistently with Consultant on any activities with customers

- Assists in ordering services and providing documents and information for assigned customer files

- Timely and complete documentation of activity in Altair systems

- Process customer requests for benefits including but not limited to disbursements, lodging and travel

- Any additional tasks, activities, and/or projects as required

**EDUCATION: **

High School diploma or the equivalent combination of experience, skills, training, and education required.

** **

**TRAINING and EXPERIENCE: **

- Prior administrative experience and skills with exceptional follow-up skills

- Ability to deliver a great customer experience

- Demonstrated organizational and time management skills, high diligence

- Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)

- Able to confidently communicate at multiple levels across the Company and with others as required.

- Ability to manage multiple tasks simultaneously

- Deadline and time sensitive

**WORK/PHYSICAL ENVIRONMENT: **

Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor. The company has pioneered a manufacturer-to-consumer (M2C) retail model in which factories produce inventory on a near just-in-time basis and ship their goods directly to consumers' doorsteps, cutting out financial and environmental waste. Quince is headquartered in San Francisco, CA and partners with more than 50 top manufacturers around the world.

Most recently, Quince completed a $77 million Series B upround raise. The investment was led by Wellington Management with participation from GGV Capital, and continuing participation from Basis Set Ventures, Insight Partners, Lugard Road, and 8VC.

Visit Quince at quince.com or on Instagram at @onequince.

Industry: Retail
Company Size: 51-200 employees

Quince

**ABOUT QUINCE**

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

- Customer First: We prioritize customer satisfaction in every decision.

- High Quality: True quality means premium materials and rigorous production standards you can feel good about.

- Essential Design: We focus on timeless, functional essentials instead of chasing trends.

- Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

- Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

**OUR TEAM AND SUCCESS**

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

**The Role**

Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

**What You’ll Do**

- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.

- Resolve issues with empathy, turning challenges into positive experiences.

- Navigate tools efficiently while keeping the human touch.

- Share insights and recurring patterns to help improve the experience.

- Become a product expert to guide customers authentically.

**What Success Looks Like**

- CSAT ≥ 4.8/5

- First-Contact Resolution ≥ 80%

- QA Score ≥ 95%

- Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)

- Contributes at least one actionable improvement per month

**What You Bring**

- Digital Intelligence: Comfortable adopting new tools to enhance service.

- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.

- Ownership: Takes full responsibility for outcomes and anticipates customer needs.

- Adaptability: Thrives amid change while maintaining calm and consistency.

**Growth Opportunities**

- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)

- Leadership Tracks: Senior Associate → Team Lead → CX Manager

- Enablement Tracks: Quality & Training or Workforce Management

**Why You’ll Love Working Here**

- Impactful work shaping customer loyalty

- Culture of ownership and autonomy

- Continuous growth in a fast-paced, luxury-brand environment

- Beautiful products, transparent pricing, and happy customers

**Compensation & Benefits**

- $20/hour starting, $21/hour after 90 days

- Up to $1,000/month performance bonus

- 3-week paid training and onboarding

- Set schedule with guaranteed hours

- Medical, dental, vision, life, disability, 401(k), and more

- Referral bonuses of up to $1,000.

**Requirements**

- High School diploma or GED

- Minimum 2 years of customer service experience

- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally

- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

~~Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.~~

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $21 USD - $21 USD

**WHY QUINCE?**

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

**EQUAL OPPORTUNITY & HIRING INTEGRITY**

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

~~Security Advisory: Beware of Frauds~~

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

*Reminder: Never include personal account information when posting on LinkedIn.*

Salem Five Bancorp is the parent company of Salem Five (www.salemfive.com), a mutual institution founded in 1855 which designs and delivers sophisticated retail and commercial banking products and services coupled with smart technology. Salem Five’s products and services all originate from its belief that, with the right tools and expert service, it is possible to make money less complicated and thereby make customers’ lives simpler and easier.  Among the first banks in the country to offer online banking, Salem Five continues to innovate, providing banking access wherever its customers need it: online, mobile, ATMs, offices, phone, email and more. Salem Five is one of the largest Massachusetts-headquartered banks with $5 billion in assets and 34 retail branches across northeastern Massachusetts. Salem Five deposits are insured through the FDIC. Equal Housing Lender.

Industry: Banking
Company Size: 501-1,000 employees

Salem Five Bank

**Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.**

~~This position is located in the Salem, MA offices and offers hybrid work opportunity.~~

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.

- Verbal and written customer service skills across multiple communication channels

- Consumer/Business deposit and loan product offerings

- Digital Technology (includes online banking & mobile platforms)

- Fraud prevention and detection

- Systems proficiency and navigation

- Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling)

- Strong advocacy for the Salem Five brand

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following; however other duties may be assigned.

- Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking.

- Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes

- Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering

- Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms

- Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)

- Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change

- Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support.

- Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank.

**Qualifications**

**QUALIFICATIONS, EDUCATION and/or EXPERIENCE to be a Customer Experience Associate I or II. The ideal candidate will have the following skills and experience:**

Associate or bachelor’s degree and/or previous customer service experience preferred. Currently looking for people with prior banking/financial services experience.

**Benefits/Incentives **: We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

**Salary Range **: $42,000 - $65,000 plus incentives

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and to utilize telephone/computer. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

**Ready to apply **? If this job sounds like a fit for you, then click on **Apply **/**Apply Now ** in this posting. We look forward to talking with you.

**No unsolicited resumes accepted from agencies. **

Customer Experience Associate I

In 2009, a vision began forming into a reality. But truth is, we are just getting to our starting gate. 

Based in Denver, CO, there is a Flock of individuals who come to work each day and believe in the same dream. Create a customer experience unlike any other while selling one-of-a-kind boots. Not just by smiling or saying hello as a customer walks through our doors. But instead change it in a way that every customer, who purchases or not, has a unique and special experience. And who can call our customer service, and no matter the situation we are here to help. That each person who orders online will get a handwritten note; making everyone feel like a true individual. 

For us, our twenty Brick and Mortar stores are our home.  Our employees aren’t defined by our company. Instead, our company is defined by our employees. We are lucky to have our stores as a base for our training and it is the best training anyone can get, for every position. 

We officially launched our website, FreebirdStores.com. We do it all right here, in-house. Designing, Buying, Inventory, Store & E-commerce Fulfillment, Warehousing, Store Management, Marketing, Social Media, Graphic Design, Sales Training and so much more. Each day we see how one job relies and leans on the other. We are able to see it all come full circle right before our eyes. Working in a small, privately owned company, each employee is given the opportunity to showcase their self-starter mentalities. No voice is louder than the next, and no idea is shot down. There are endless possibilities to move up, based on your own drive and where you want your career to take you. We are all on the same playing field, equal as one, fighting for the same thing. 

Our employees are dreamers, believers, go-getters, self-starters, determined to change the notion of retail and the customer experience. All while getting to wear some of the most exclusive and stylish boots around.

Industry: Retail
Company Size: 51-200 employees

FREEBIRD STORES, Inc.

**Why You'll Love This Role: **

- We’re customer-obsessed – you’ll have the opportunity to create meaningful, memorable experiences for customers who truly love our brand.

- You’ll support customers who value one-of-a-kind, handcrafted boots, and you’ll play a key role in helping them feel confident and excited about their purchase.

- We’re a small, close-knit team, which means your voice matters and your impact is felt every day.

- You’ll work cross-functionally, learn quickly, and help shape how we deliver exceptional customer experiences as we grow.

- If you enjoy taking ownership, problem-solving, and being part of a brand built on craftsmanship and care, you’ll feel right at home here!

**Responsibilities: **

- Deliver personalized, high-touch customer experiences that feel uniquely Freebird and consistently exceed expectations via email, chat, and other support channels.

- Become an expert on our product line – learning every detail to confidently identify, describe, and recommend styles and sizes, helping customers find the perfect pair.

- Support customers through live web chat and email with professionalism, warmth, and efficiency.

- Follow up post-purchase to ensure satisfaction and strengthen long-term relationships.

- Troubleshoot and resolve customer concerns by identifying root issues and coordinating appropriate solutions.

- Communicate cross-functionally with management, marketing, sales, and warehouse teams to ensure seamless order fulfillment and service execution.

- Manage inbound emails and live chat inquiries related to orders, shipping, returns, and general brand questions.

- Manage and resolve shipping-related issues, including FedEx claims and chargeback support.

- Maintain accurate documentation and follow established customer support processes.

- Additional responsibilities may be assigned as needed.

**Requirements: **

- **While this position is remote, training and periodic in-person meetings will be required. **

- **Resides in Colorado and can be available to meet in-person in the Greater Denver Area **

- Strong written communication skills with a customer-first mindset.

- Ability to handle sensitive situations with professionalism and care.

- Organized, detail-oriented, and comfortable managing multiple cases at once.

- Familiarity with Shopify, Google Workspace, Slack, and Gladly is a plus.

- Previous experience in customer service, e-commerce, or retail support preferred.

- A customer-first mindset with a genuine passion for creating exceptional experiences.

- An interest in fashion, styling, and current trends.

**Compensation: ** $24-$28 hourly depending on experience

**Benefits: **Health Insurance, Company Paid Life Insurance, 401k with match, Competitive PTO package

Suppli is the end-to-end A/R, collections and payments platform that powers trade credit for leading B2B distributors. 

It's like adding a digital credit teammate. Always on, always accurate, and never out to lunch, Suppli automates the entire A/R workflow from customer onboarding through cash application. 

New customers complete branded digital credit applications from their phone—Suppli pulls bank references, collects trade references automatically, and sends everything to your credit team for instant review. 

Once approved, automated collection workflows handle follow-up via text and email based on aging and customer behavior, so your team focuses on exceptions instead of routine calls. 

When payments arrive, AI reads the data from checks, wires, lockbox files, and bank feeds, matches amounts to open invoices, and posts directly to your ERP with full remittance detail.

More than software - it's the team member you didn’t know you were missing.

We are proud members of industry trade groups like Affiliated Distributors (Preferred Service Provider), Industrial Supply Association, NEMEON (Preferred Vendor), LMC (Preferred Vendor) and NRMCA.

Industry: Software Development
Company Size: 11-50 employees

Suppli

Austin, TX or Remote (US) | Full-time | Salary + Equity

**About The Role**

This is an early, high-leverage hire at Suppli. As one of our first customer-facing team members, you won't just close tickets — you'll be building meaningful relationships with our customers who will know you by name. You'll work directly with our founders, engineers, and customers to make sure every interaction with Suppli feels fast, human, and genuinely helpful.

We're looking for someone who takes full ownership, moves without being asked, and uses AI not as a novelty but as a daily tool — to draft faster, research smarter, and spend their time on the things that actually matter.

Who Thrives Here (read this first — it saves everyone time)

**You own the outcome, not just the ticket. ** You don't close a support request and move on — you ask why it happened, whether it will happen again, and what we should do about it. You connect the dots between individual issues and systemic problems.

**You're AI-native, not AI-curious. ** You use tools like Claude, ChatGPT, or similar every day — to draft responses, summarize call transcripts, research edge cases, and build internal documentation faster than anyone expects. You don't wait to be taught; you find the workflow yourself.

**You context-switch well. ** One hour you're triaging a complex onboarding issue. The next you're writing a help article, logging a bug in Linear, and jumping on a quick call with a supplier. You don't lose the thread. You thrive in the fluidity.

**You communicate with precision and warmth. ** You write responses that are clear and human — not robotic, not over-apologetic. On a call, you put customers at ease and come away with useful information. You can translate a technical issue into plain language and a customer complaint into a clear product requirement.

**You have a bias for action. ** When something is broken, you fix what you can and escalate what you can't. When there's no playbook, you write one. You take ownership of gaps without being asked.

**This isn't a 9–5 role. ** Building a great company means going the extra mile. We're not a face-time culture, but when it matters — and it will — you're there.

What You'll Own

**Be the voice of the customer internally. ** Synthesize patterns from inbound issues, calls, and conversations into clear product feedback. Log bugs and feature requests in Linear with enough context that engineering can act on them. You're the best signal we have on what's broken and what's missing.

**Resolve support requests end-to-end. ** Own inbound support across email, chat, and calls — from triage to resolution. Use AI tools to draft, research, and respond faster than feels possible manually. Escalate intelligently when needed; close the loop always.

**Impact our support infrastructure. ** Maintain our help center and FAQs. Optimize the systems that let us scale knowledge rather than headcount. When you see a recurring question, your instinct is to eliminate it.

**Work cross-functionally. ** You're the connective tissue between what customers are experiencing and what the team is building. Partner with product on prioritization and with engineering on reproducing and resolving bugs. You'll often know the answer before anyone else does.

**Improve how we support over time. ** Propose and implement workflow improvements — using AI tools, better documentation, or smarter processes — so the support function gets faster and more effective as we grow, not just bigger.

Must-Have

- 3+ years of customer support or customer success experience in a B2B environment

- Understanding of basic accounting

- Experience in integration heavy environments

- You're an early riser - you don't have a problem starting your day at 8AM ET

- Demonstrable AI-native workflow — you can walk us through how you use AI tools to move faster and do better work today

- Strong written communication — your responses are clear, warm, and precise. You can write a help article and a bug report with equal care

- Comfort with ambiguity — you've worked in an environment where the playbook didn't exist yet and you helped build it

- Technical curiosity — you're not an engineer, but you can read a basic error message, understand a workflow, and communicate clearly with a technical team

- High ownership mindset — you notice gaps, you close them, and you don't need to be asked twice

Payments made simple in the most complicated business on Earth.

Industry: Software Development
Company Size: 51-200 employees

Loop

**About Loop**

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

**About the Role**

As a Customer Success Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Success Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. This role is located in Chicago and requires the individual to be in office.

**Key Responsibilities**

- Oversee the day-to-day audit process for clients

- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process

- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements

- Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues

- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions

- Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly

- Partner with Customer Success Managers to ensure client satisfaction and retention

**Experienced ** **Required**

- Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have

- Ability to collect data, analyze results, and draw valid conclusions

- Passion for technology and data

- Obsessive attention to detail

- Proven problem solving results

- Excellent written & spoken communication skills

**Benefits & Perks**

- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you

- 401k plan

- Unlimited PTO

- Generous professional development budget to feed your curiosity

- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership

Customer Operations Associate

We connect specialist talent with firms shaping global finance, professional services, and commercial growth. Because in every sector, competitive edge starts with the right hires, and we know how to find them.

At Taurus Search, relationships come first. We believe real success starts by understanding people, their ambitions, their markets, and the impact the right move can make.

Industry: Staffing and Recruiting
Company Size: 11-50 employees

Taurus Search

**Customer Success Associate / Client Support Specialist – Fintech SaaS **

New York, NY | Hybrid

Are you passionate about helping financial advisors and institutions succeed? Join a fast-growing fintech platform that is transforming how wealth managers deliver value to their clients.

We’re looking for a **Customer Success Associate (Client Support Specialist) ** to serve as the front line for advisor support, onboarding, and relationship management.

**What You’ll Do **

- Act as the first point of contact for advisors and clients, responding to inquiries via phone, email, and chat

- Guide new users through onboarding, training, and adoption of our technology

- Troubleshoot client issues and partner with product/operations teams to resolve them quickly

- Build relationships that drive engagement, retention, and long-term client satisfaction

- Identify opportunities to improve processes and client experience

**What We’re Looking For **

- 1–3 years of experience in customer success, client services, account management, or support (fintech, SaaS, or financial services preferred)

- Excellent communication skills with a strong customer-first mindset

- Comfort working in a fast-paced, technology-driven environment

- Ability to manage multiple client requests while staying detail-oriented

- FINRA licensing (Series 7, 63, or 66)

**Why Join **

- Hybrid NYC office (collaborative, energetic team environment)

- Opportunity to grow your career in fintech / wealthtech with exposure to leading financial advisors and RIAs

- Competitive base salary + bonus + full benefits

Customer Success Associate / Client Support Specialist

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