Hard Rock Casino NI offers a premier casino and entertainment destination for Northern Indiana residents and visitors.

We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. 
 
Diversity: is the celebration of differences and leveraging those difference to produce stellar results. 
 
Equity: is a process of seeking fairness through deliberate and intentional actions.
 
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Industry: Gambling Facilities and Casinos
Company Size: 1,001-5,000 employees

Hard Rock Casino Northern Indiana

Savvy Admin PROD

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

**Job Description**

POSITION SUMMARY:

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed,

**Essential Functions**

(These functions ore intended as o general illustration of the work performed in this job classification and are not ail inclusive for this position)

- Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service,

- Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.

- Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards,

- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.

- Monitors guest service and satisfaction by interviewing guests and by observing food quality in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests. Resolves guest concerns or complaints in order to maintain positive guest relations.

- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.

- Attend and participate in meetings, completing follow-up as assigned.

- Perform work regularly,

- Other duties as assigned.

**Non-essential Functions**

- Attend seminars when needed.

**Education And Or Experience Requirements**

(Related education and experience may be interchangeable on year for year basis)

This knowledge and these abilities are typically acquired through a High School Diploma, as well as two years' dining experience, with a minimum of one-year Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field,

ADDITIONAL REQUIREMENTS: (Licenses. Certifications. Testing. etc.):

- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.

- Must successfully pass background check.

- Must successfully pass drug screening.

- Must be at least twenty-one (21) years of age.

- Must be able to work holidays and weekends, as well as flexible shifts.

**Knowledge Of**

- Pertinent federal, state, and local laws, codes, and regulations.

- Management of a high-volume restaurant, bar, or similar business. Standard safety and sanitation practices for food and beverage service, Applicable computer systems.

- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.

- Food, food product, food preparation, etc.

- Service, service etiquette, and standard service practices for full-service restaurants. Standard safety and sanitation practices for food and beverage service.

**Ability To**

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

- Communicate clearly and concisely, both orally and in writing.

- Be flexible to work varying shifts and time schedules as needed.

- Deliver programs which create a service level of excellence for internal and external guests.

- Communicate effectively with all levels of team members and outside contacts.

- Review and comprehend all necessary documentation.

- Act professionally with a constantly changing internal and external environment.

- Monitor and control cash flow and security of assets and payments.

- Link scheduling to guest flow.

- Observe and direct actions of subordinates, Monitor all activity within the dining room and to inspect and maintain areas for which responsible.

**Disclaimer**

The above information an this description has been designed to indicate the general nature and level of work performed by team members within this classification It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Assistant Manager, Restaurant

Managed Networks was established in 1992 and over the years has worked with the theatre and entertainment industry to provide resilient and secure IT to theatres in London’s West End. 

In 2018, Managed Networks was acquired by IP Integration to continue going strength to strength and take our unique DesktopLive offering to the next level. 

Find more information at: www.ipintegration.com, on Twitter: @ipiltd or find us on LinkedIn.

Industry: Information Technology & Services
Company Size: 11-50 employees

Managed Networks

**Description**

**Why Work at Starbird?**

Our employees are the lifeblood of our organization. We make sure that each person is given the training and tools to be the best they can be and we believe in promoting from within our organization.

**Essentials Of The Position**

- 1-2 Years’ experience in the restaurant industry, plus proven experience working as a supervisor

- Keep the team on task

- Assist with guest issues

- Work all aspects of the line, as needed (Fryer, line cook, cashier)

- Ability to assist in training new team members

- Ensure compliance with food health and safety regulations

- Must be able to stand, bend, stoop, reach, lift, grasp for extended periods of time. Must have sufficient mobility to move and operate in confined work area.

- Must be able to lift and carry supplies and equipment up to 30 lbs; place items on high and low shelves in office, store rooms, service areas and walk-in coolers.

- Plating prepared foods using Starbird guidelines

- Must also be able to tolerate temperature changes in kitchen and refrigerated areas.

- Weekend and evening shifts are a must

- Openness to being coached/mentored, we are a learning culture

**Benefits**

- This is a tipped position

- Language learning program through Babbel

- Tuition assistance program

- You get a free meal when working and a discount when you are not.

- There’s plenty of room for growth and advancement.

Starbird Chicken provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Restaurant Supervisor

Feel good, crispy chicken. 

Super Premium Fast Food. We’ve reimagined fast food to meet the needs of a new America. We’ve kept the good parts, and fixed the bad ingredients, tastes and experiences.

We’ve created a world where eating conveniently and healthily are not at odds, and where affordability never has to be associated with sacrifice. At Starbird, fast food is positive and delicious, once again.

Industry: Restaurants
Company Size: 201-500 employees

Starbird

Description:

**Why Work at Starbird? **

Our employees are the lifeblood of our organization. We make sure that each person is given the training and tools to be the best they can be and we believe in promoting from within our organization.

**Essentials of the position: **

- 1-2 Years’ experience in the restaurant industry, plus proven experience working as a supervisor

- Keep the team on task

- Assist with guest issues

- Work all aspects of the line, as needed (Fryer, line cook, cashier)

- Ability to assist in training new team members

- Ensure compliance with food health and safety regulations

- Must be able to stand, bend, stoop, reach, lift, grasp for extended periods of time. Must have sufficient mobility to move and operate in confined work area.

- Must be able to lift and carry supplies and equipment up to 30 lbs; place items on high and low shelves in office, store rooms, service areas and walk-in coolers.

- Plating prepared foods using Starbird guidelines

- Must also be able to tolerate temperature changes in kitchen and refrigerated areas.

- Weekend and evening shifts are a must

- Openness to being coached/mentored, we are a learning culture

**Benefits **

- This is a tipped position

- Language learning program through Babbel

- Tuition assistance program

- You get a free meal when working and a discount when you are not.

- There’s plenty of room for growth and advancement.

Starbird Chicken provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements:

**Compensation details: ** 21-22 Hourly Wage

Waffle House restaurants have been serving Good Food Fast® since 1955. We started in one restaurant serving Avondale Estates, GA, and then grew into a national brand with more than 1,900 restaurants in 25 states providing career paths to 40,000 + employees.
 
The love and devotion of our customer base helped build the Waffle House Brand into a name recognized around the world. Our mission is to serve great food and care for people on both sides of the counter, Customers and Associates alike. Whether it’s early morning, late night, or anywhere in between, we’re always open. Thanks to our culture of promoting from within, we provide lasting career opportunities that are unmatched within this industry. Whether you’re working alongside us in Restaurant Operations or on our Corporate Support Team, you can help us continue the mission our founders began in 1955.
 
Learn more about Waffle House by going to our website here www.wafflehouse.com/careers/ and following us on LinkedIn.

Industry: Restaurants
Company Size: 10,001+ employees

Waffle House, Inc.

Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out:

- **Compensation and Benefits **: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus.

- Restaurant Managers range from $63,000 to $80,000.

- District Managers range from $83,000 to $113,000.

- Division Managers incomes range from $109,000 to $138,000.

- **Training and Development **: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships.

- **Career Advancement **: There’s a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth.

- **Work Environment **: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift.

- **Company Stability **: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential.

- **Stock Options **: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion.

- Receive a $17,500 stock option on your hire date.

- $70,500 stock option upon District Manager promotion.

- $87,000 stock option upon Division Manager promotion.

We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please respond with your resume for consideration.

Operations Manager

California Correctional Health Care Services (CCHCS) was established to oversee and provide a constitutionally appropriate level of health care in all adult prisons operated by the California Department of Corrections and Rehabilitation throughout California.  To fulfill this mission, we have improved our day-to-day health care operations ensuring that our patients have timely access to safe, efficient medical, dental, and mental health care.

This would not have been possible without the tireless efforts of our dedicated clinicians, allied health professionals, support staff, and information technology professionals.  As part of a multidisciplinary team working within a supportive and collaborative infrastructure, CCHCS looks to dedicated employees, like you, to lead these efforts.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

California Correctional Health Care Services

**Increased Salaries are Just the Beginning… **

The past few years have seen dramatic shifts in the health care landscape. California Correctional Health Care Services (CCHCS) is poised to meet the evolving clinical care demands of our patient population while responding to the day-to-day needs of our dedicated providers.

Food Administrator I

**$90,552-$119,040 **annual salary

**In this role you will **:Plans, organizes, and directs the food service and dietary activities at the Correctional Treatment Center.

Interprets physician orders for therapeutic diets and supervises the preparation and implementation of those diets.

Selects, trains, and evaluates Dietary Service's staff including cooks, dietitians, and inmate-workers.

Inspects food facilities for compliance with sanitary, safety, and housekeeping standards.

**To excel in this role you should have: **

One year of experience in a hospital as a dietitian, nutritionist, or food service manager, with responsibility for the technical direction of a group of diet pantry employees. and

Education: Equivalent to graduation from college and completion of an approved internship in institutional management or dietetics.

**OR **

Experience: Three years of experience as a dietitian, nutritionist, or food service manager with responsibility for the technical direction of a group of dietary unit employees, one year of which must have been under the supervision of a professionally trained dietitian. and

Education: Equivalent to graduation from college with a Bachelor's Degree in Foods, Nutrition, or Institution Management

**Apply using the following link: **

https://calcareers.ca.gov/CalHRPublic/Search/JobSearchResults.aspx#classid=753&depid=279

EOE.

Supervising Registered Dietitian (Food Administrator)

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Industry: Higher Education
Company Size: 10,001+ employees

University of Michigan

How to Apply

A cover letter is NOT required for consideration.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

**Job Summary**

The Sous Chef position for the adult hospitals at Michigan Medicine plays an integral role in the support of the culinary operations within the hospital kitchen. They will provide support for food production and supervisory oversight of the culinary staff. The Sous Chef will work alongside the Executive Chef and Food Service Managers to ensure adherence to food safety and sanitation guidelines, adherence to standard recipes, and assurance of quality food preparation for patients.

Responsibilities*

- Work alongside the Executive Chef on menu and recipe development that meets the needs of a diverse patient population.

- Perform recipe audits to ensure accuracy of recipes and staff preparation.

- Provide hands-on training for culinary staff, oversee ongoing performance, and perform coaching and discipline as needed.

- Direct and oversee daily operations of the culinary staff. This includes handling issues related to staffing, menu modification, ensuring a safe working environment, and ensuring timely food preparation.

- Work alongside the Executive Chef to create waste reduction strategies and ensure staff compliance.

- Monitors staff prep lists and food inventories.

- Audits culinary staff forms to ensure compliance.

- Ensures regulatory guidelines for food safety and sanitation are followed.

- Ensures kitchen equipment and facilities are in proper working order. Work with the Executive Chef and Food Service Managers if concerns arise.

- Ensures Meals on Wheels program is set for the next day's meal preparation, corrects any concerns, or offers substitution recommendations.

Required Qualifications*

- Formal training in a culinary program or an associate degree with at least 2 years of culinary work experience in a food service environment or an equivalent combination of education and work experience.

- Knowledge of the FDA Food Code and experience overseeing kitchen operations using safe food handling, sanitation, and safety practices.

- ServSafe foodservice certification within the last five (5) years, or receipt of certification within 60 days of hire.

- Experience managing inventory of food and supplies.

- Excellent customer service and service recovery skills.

- Ability to communicate effectively in both written and verbal form.

- Ability to supervise a wide variety of staff members with diverse backgrounds and skill levels.

- Excellent organizational skills and computer skills

Desired Qualifications*

- Experience working in hospital food service

- Two years of supervisory experience in a high-volume, complex food service operation with at least 1-2 years of experience in an institutional or high-volume restaurant or foodservice operation, including experience with performance management, promoting teamwork, and motivating staff.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

**What Benefits can you Look Forward to?**

- Excellent medical, dental and vision coverage effective on your very first day

- 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This is a 40-hour position.

Thursday/Friday 5:00 am-1:30 pm

Saturday-Varies

Sunday/Monday- 1:30 pm-10:00 pm

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Sous Chef

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. 

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Industry: Airlines and Aviation
Company Size: 10,001+ employees

American Airlines

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

-  This job is a member of the Domestic Airports Team within the Customer Experience Division

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

- Ability to solve complex staffing issues with minimal oversight

- Strong communicator with all levels of the operation

- Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day

- Coordinate assignments for frontline team members to dynamically work flights at gates

- Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports

- Being proactive and efficient with time management

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

-  High School diploma or GED Equivalency

**Preferred Qualifications- Education & Prior Job Experience**

-  Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

-  Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.

- Strong decision making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)

- Applicable valid driver’s license as required by local authorities

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Workforce Management - PHX

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Sr. Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- Sr Customer Service Managers must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- Sr Customer Service Managers must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This position is a member of the Airports Team within the Customer Experience Division.

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being. Proposes innovative solutions and inspires their teams to achieve success.

- Be a safety advocate: Look for safety concerns and address them as needed. Identifies and drives opportunities to improve American’s safety culture and reduce operational risks.

- Establishes team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation, Mentors, coaches, and develops future leaders by creating pathways for advancement.

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.

- Ensures the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements. Mentors Customer Service Managers on how to drive a safe and reliable operation.

- Promotes effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensures adherence to corporate policy/procedure.

- Manages escalated service issues and be visible to your team members when problems arise. May assist and guide peer Customer Service Managers as needed.

- Delivers key corporate and local information to frontline leaders in an efficient and effective manner. Sets the expectations and ensure team members understand the why behind the focus/criticality.

- Leads change management efforts, advocating for and orchestrating change across multiple teams and departments, ensuring changes are sustainable and aligned with organizational vision.

- Identifies and addresses operational bottlenecks by analyzing performance trends and implementing targeted improvements that drive on-time performance and customer satisfaction.

- Takes charge of station initiatives and special projects that extend beyond the usual scope, leading strategic endeavors that drive operational excellence.

- Acts as a point of contact for interfacing with other departments, senior management, and external agencies on shift-related matters that require a higher level of negotiation or collaboration.

- Solves complex, systematic challenges that impact the organization at a strategic level.

- On occassion and for cross-training purposes, serves as a backup for the Manager on Duty position during absences or high-volume periods, which includes, but is not limited to leading frontline leaders.

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

- 4+ years of previous leadership experience across various operational roles

- Must be able to work shift work, including weekends and holiday

- Must be able to work on-site at assigned base/location

**Preferred Qualifications- Education & Prior Job Experience**

- Bachelor’s degree or equivalent experience/training preferred but not required

- 2+ years of previous airport customer service and/or hospitality industry experience

- Knowledge of company policies and procedures and functional automation applications

- Project management experience

- Analytical work experience

**Skills, Licenses & Certifications**

- Ability to influence others in order to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Advanced critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong leadership and organizational skills

- Advanced decision-making and problem-solving skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook and/or other role specific software programs (i.e. Prime, GETNG, SABRE, GS Realtime, etc.).

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Customer Service Manager, Airports

Our mission is to bring the best new fiction forward. Celebrating and championing emerging authors and the distinctively fresh work they are uniquely capable of writing. Providing our readers with books they might not have found elsewhere. Since our founding in 1926, we’ve chosen many unknown books that later became iconic works of American fiction.

Want to join the club? We’re always looking to hire new teammates, so check out our job posting.

Industry: Online and Mail Order Retail
Company Size: 51-200 employees

Book of the Month

Book of the Month is seeking a Customer Support Team Lead to help manage our high performing customer service team whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, handle sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books.

What you will do…

- Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge

- Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members

- Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases

- Effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports

- Oversee dispute resolution by maintaining SOPs, and regularly reporting findings and results

- Conduct root cause analyses on member-reported bugs

**About You…**

- 1-5 years of experience in a Customer Service agent role required

- Previous management experience of agents is a plus.

- Excellent time management and organizational skills.

- Excellent ability to de-escalate and deal with challenging situations.

- Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks.

- Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy

- Curious-minded and passionate about getting to the root of issues

- Ability to effectively communicate with stakeholders outside of customer service

- Interested in commercial fiction and/or ecommerce

-  Experience with Zendesk is a plus

Salary Range: $66,300 - $75,000

Customer Support Team Lead

Nord-Lock Group is a global leader in bolted solutions. 
In 1982, the original Nord-Lock® wedge-locking technology that safely secures bolted joints was developed. Since then, our range of innovative bolting technologies and expertise has grown to be the most comprehensive on the market, incorporating Superbolt™ mechanical tensioners, Boltight™ hydraulic tensioners and Expander® System pivot pins. 
 
Nord-Lock 
Nord-Lock created the original wedge-locking technology that secures bolted joints, even when exposed to severe vibration and dynamic loads. It is impossible for our washer products to loosen unintentionally due to the wedge created underneath the bolt head and nut. 

Superbolt 
Superbolt was the world’s first to revolutionize nuts and bolts with multi-jackbolt tensioning (MJT). Superbolt MJTs take high preload requirements and break them down into manageable torques, using the jackbolts threaded through the nut body. 

Boltight 
Boltight has been at the forefront of hydraulic bolt tensioning for over a decade. Our tensioning tools provide fast, accurate and safe solutions to tighten and loosen multiple bolts simultaneously. 

Expander System 
Expander System is a permanent solution to lug wear, replacing traditional axle pins. It works for first-fit installations, preventing the formation of lug wear, or for aftermarket repairs without the need for welding and line boring - for any machine, make or model. 
 
The Nord-Lock Group believes that no one should have to question the integrity of the mechanical systems that play such a critical role in our way of life. All solutions are developed and manufactured in-house, ensuring they meet the highest standards in the industry. Our team of dedicated experts work closely with customers all over the world. 
Our mission is to safeguard human lives and customer investments. 
Nord-Lock Group is owned by Investment AB Latour that is quoted on the Nasdaq OMX Stockholm.

Industry: Tillverkning av industriella maskiner
Company Size: 501–1 000 anställda

Nord-Lock Group

Hello potential future colleague!

The original wedge-locking company that started in a red barn in Mattmar, northern Sweden, back 40 or so years ago has grown into the global industry leader in bolting and engineering solutions, at a rate such that we need more colleagues for our mission to make the world a safer place.

Most don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.

Do you have a strong background and passion for customer service excellence and are looking for a new job opportunity? Then you might be the person we are looking for! We are looking for a Customer Service Rep to support the US and will report to our Customer Service Manager.

In this role as Customer Service, you will support the sales & customer service team's efforts by entering customer orders; reviewing and validating quotations; reviewing and validating customer purchase orders; providing customer support to inside and outside sales team, handling and supporting foreign markets, support of some key strategic accounts.

**Your profile consists of the following areas of experience, knowledge, and responsibility:**

- Reviews customer purchase order (PO) for accuracy and translates PO’s into order entry to be confirmed back to customers.

- Works with inside and outside sales team to validate a request for quotes (RFQ). Works with Engineering team to review customer drawings and applications.

- Works with Inside and Outside Sales team to determine standard or special pricing.

- Aid foreign markets via sales, customer service support, pricing, quotations, and more.

- Support for strategic client accounts including paperwork, documentation, portal/ERP management, quote support, and high level of communication.

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

- This list is not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.

**Requirements & Desired Characteristics**

- Minimum of a High School Diploma or equivalent with at least 1 year in a customer service position and/or sales preferably in an industrial products-based industry.

- Ability to demonstrate effective interpersonal skills, as well as sound judgement, professionalism, confidentiality, phone & email etiquette, and good decision-making skills.

- Ability to communicate and develop relationships with both internal and external stakeholders.

- Excellent time management skills, communicate effective and professionally, both verbally and in writing, including email and extensive telephone correspondence.

- Must be able to effectively organize and prioritize a high volume of work.

- Excellent computer skills with proficiency in Microsoft Office.

- Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus.

**What We Offer**

- International environment and dynamic workplace

- Modern and spacious office in the Greater Pittsburgh region

- Opportunities to develop and grow professionally

- Genuinely great coworkers who want to see the company and each other succeed

- Top tier health benefits, PTO, company holidays, 401(k) with company match, Paid Parental Leave, and so much more.

**Nord-Lock Group as an employer**

Nord-Lock Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**How To Apply**

Please apply with your CV and cover letter as soon as possible as we are reviewing candidates continuously.

**About Nord-Lock Group**

~~Nord-Lock Group is a global leader in bolting and engineering solutions. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our brands are all at the forefront of their respective technologies: Nord-Lock® wedge-locking washers, Superbolt® mechanical tensioners, Boltight® hydraulic tensioners, Expander® System pivot pins, and Energy Bolting safety-critical fasteners.~~

~~Nord-Lock Group is owned by the Nasdaq OMX Stockholm-listed company Investment AB Latour and employs 800 people in over 30 countries across the globe. ~~ ~~www.nord-lock.com ~~~~. ~~

Customer Service - US

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This job is a member of the Airports Team within the Customer Experience Division.

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty

- Manage escalated service issues and be visible to your team members when problems arise

- Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.

- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

**Preferred Qualifications- Education & Prior Job Experience**

- Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong decision-making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

- Applicable valid driver’s license as required by local authorities, if applicable

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care

At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way. We offer specialized treatments, including Transcranial Magnetic Stimulation (TMS), Ketamine Therapy, ADHD Testing, and Medication Management, personalized to your unique needs. 

We treat a variety of mental health conditions such as Major Depressive Disorder, Anxiety Disorders, PTSD, Bipolar Disorder, OCD, ADHD, and more. Take the first step toward a brighter future and visit serenitymentalhealthcenters.com to schedule your consultation today!

Industry: Mental Health Care
Company Size: 51-200 employees

Serenity Healthcare

**Location: ** Jacksonville, FL

E**mployment Type: ** Full-Time

**Compensation: ** $70,000-$80,000 + bonus

Serenity is hiring a **Customer Service Manager ** to take full ownership of a high-volume service location — the team, the floor, the numbers, and the member experience. This is a role for someone who has already figured out how to run a busy operation and is ready to do it somewhere that will push them further. You'll be expected to lead visibly, develop your people relentlessly, and keep the standard high even when things get complicated. If your background is in hospitality management, multi-unit retail, or high-volume service operations, you'll walk in already speaking the language. No industry-specific experience required — full training provided from day one.

**What You'll Be Responsible For**

- Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality

- Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability

- Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for

- Manage scheduling, team coverage, and workflow logistics so the operation runs without gaps

- Track location KPIs — volume, efficiency, quality scores — and use that data to make real operational decisions

- Identify underperformance early and address it directly, with clarity and follow-through

- Keep your team developing — not just meeting the bar, but raising it over time

- Represent the location's performance clearly to leadership with data and context

**What We're Looking For**

- 10+ years of leadership or operations management experience in a high-volume, service-driven environment of 20+ employees

- Background in hospitality, upscale retail, or premium service operations is a strong advantage — if you've run a location where member or guest experience drove every decision, you already know what this job feels like

- You've managed KPIs, had direct performance conversations, and have the outcomes to show for both

- Confident communicator — equally effective with your team on the floor and with leadership in a review

- You don't wait to be told something is off — you see it, own it, and fix it

- Operationally disciplined and consistent, regardless of how busy the floor gets

- No industry-specific licensure or background required — comprehensive training and onboarding included

**Nice to Have**

- Experience in relationship-based service, concierge operations, or member-facing sales environments

- Background managing teams through rapid growth or significant operational change

- History of building internal pipelines — people you've developed who have moved into bigger roles

**Compensation & Benefits**

- $90,000+ annually plus bonus incentives

- 90% employer-paid medical, dental, and vision coverage

- 401(k) retirement plan

- 10 PTO days to start, 15 after year one + 10 paid holidays

**About Serenity**

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that the details are the job, not a distraction from it. If you've built your career running operations where cutting corners wasn't an option, you'll be at home here.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Customer Service Manager

Orion is a wealthtech powerhouse delivering an integrated suite of fully connected, disruptive technology and investment solutions on an open architecture platform.

Our tech-enabled fiduciary process empowers financial advisors to seamlessly attract new clients, connect planning goals to investment strategies, and help achieve each investor’s unique definition of financial success.

Orion is committed to understanding the needs of growth-minded advisors which directs our M&A and product development strategies. We’ve made it our goal to seamlessly connect each stage of the advisor-client relationship with solutions that are fully connected yet provide the flexibility and choice to be adopted in its entirety or as stand-alone components that complement existing capabilities.

Combined, our brand entities, Orion Advisor Tech, Orion Portfolio Solutions, Brinker Capital Investments, Redtail Technology, and TownSquare Capital, create a complete offering that empowers firms to broaden their offering, increase efficiency, and spur growth. 

Supporting over 5 million technology accounts and thousands of independent advisory firms, Orion is the platform of choice for all growth-focused advisory firms looking to strengthen their client relationships, gain a competitive edge in a crowded marketplace, and build strong, profitable businesses

•  •  •
Orion is committed to having a diverse and inclusive workforce. Individuals seeking employment at Orion are considered without regards to age, color, disability status, ethnicity, genetic information, national origin, race, religion, gender, sexual orientation, gender identification, veteran status or any other factor protected by law. 

Our Social Media Disclosure: https://bit.ly/3oTnWu7

Industry: Financial Services
Company Size: 1,001-5,000 employees

Orion

**About This Opportunity**

As a Customer Service Manager, you will supervise and coordinates activities and operations of customer service department and staff. The Customer Service Manager provides mentoring, leadership, and business planning objects to supervisor(s) and teams. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Location:

Candidates must work in-office at one of the following locations for at least 3 days per week: Lehi, UT

**In This Role, You'll Get To**

- Oversee & manage a team of 5 - 15 Customer Service Representatives (CSR I, CSR II, CSR III), including hiring, training, and developing talent; assigning work; conducting performance appraisals; making salary recommendations; coaching; and administering corrective actions as needed

- Mentor and support team members through instruction, real-time feedback, and modeling effective practices that build capability and confidence

- Take escalations from Customer Service Representative(s) III

- Assess team capacity, monitor workload distribution, and optimize resource utilization to meet business objectives and service standards

- Conduct regular one-on-one and team meetings to review priorities, remove barriers, and align efforts toward business goals

- Manage monthly stats for the department

- Send timesheet details to Human Resources

- Identify process improvement opportunities and delivers operational efficiency to support functional and enterprise goals

- Monitor NPS comments and assign callbacks to Customer Service Representatives II or III or specialists as necessary

- Be fluent with the following Salesforce tasks: creating quick texts, creating dashboards, and case queue management.

- Performs other duties as assigned by supervisor

- This is an in office leadership position that follows our company's hybrid work model.

- These duties fall in line with the duty requirements of the FLSA Administrative Exemption

- Foster an inclusive, collaborative environment that encourages open communication, learning, and engagement

**Skills Needed to Perform the Job**

- Must be able to respond to requests and communicate with clients, co-workers, and vendors in person, via telephone, and email.

- Basic competence in duties and tasks of supervised employees.

- Extensive knowledge of the functions and department processes.

- Strong organizational, problem-solving, and analytical skills

- Ability to manage priorities and workflow

- Excellent customer service and interpersonal skills.

- Demonstrated ability to supervise and motivate subordinates.

- Good judgement with the ability to make timely and sound decisions

- Creative, flexible, and innovative team player

- Commitment to excellence and high standards.

- Excellent written and verbal communication skills.

- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

**We're Looking For Talent Who**

- Has a High school diploma or equivalent as required

- Has a Bachelor’s degree as preferred

- Has a minimum of three (3) years of call center or customer service experience as required

- Has a minimum of one (1) year of experience working to obtain knowledge of CRM databases as required

- Has minimum of one (1) year of lead or supervisory experience as required

- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

**Recommended Skills**

Conflict Resolution, Cross-Functional Collaboration, Decision Making, Management Reporting, Performance Management (PM), Project Management, Relationship Management, Risk Management, Strategic Thinking, Technical Proficiency

**Salary Range**

$67,262.00 - $100,159.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

**About Us**

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to **create raving ****fans **ensures we consistently exceed client expectations. Thinking differently is in our DNA—we **innovate always **, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we **support one another ** and **see it through ** to success, driving our collective achievements and those of our clients.

Manager, Customer Service

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