GoHealth is an on-demand consumer-centric care platform that serves as the digital and physical front door to the healthcare ecosystem. At GoHealth, we aim to provide timely, accessible and high-quality on-demand care to patients, both virtually and in person, through our technology-enabled and data-driven approach to care and partnerships with market-leading health systems. GoHealth operates over 250 on-demand care centers in the Hudson Valley and greater New York metropolitan area; the Portland, Oregon-Vancouver, Washington, metropolitan area; the San Francisco Bay Area; Hartford and Southeastern Connecticut; Winston-Salem and Charlotte, North Carolina; St. Louis and Springfield, Missouri; Oklahoma City; Northwest Arkansas; Delaware and Maryland; the greater Detroit, Michigan metropolitan area; the greater Houston, Texas metropolitan area and Northern Virginia. GoHealth Urgent Care is a portfolio company of TPG Growth, the middle market and growth equity investment platform of TPG, which has more than $114 billion of assets under management.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

GoHealth Urgent Care

Savvy Admin PROD

It's fun to work in a company where people truly BELIEVE in what they are doing!

~~We're committed to bringing passion and customer focus to the business.~~

Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.

At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

**Market-leading Benefits Include**

- Medical, Dental, Vision, 401k matching

- Employee assistance and wellness programs including a strong focus on promoting mental health

- Generous Paid time off

- This position offers monthly incentive pay based on performance metrics

- Growth opportunities

- Sign on bonus up to $3,500 for external candidates

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. Draws and collects blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.

**Job Requirements**

Education

- High School Diploma required

- Graduate of a Medical Assisting Program preferred

Work Experience

- Medical Assistant experience preferred

- Front Desk experience preferred

- Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).

**One Of The Following Certifications Is Required**

**Under one year **of Medical Assistant experience requires one of the following Certifications at the time of hire:

- CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)

- CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)

- RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)

- NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)

- NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)

~~In lieu of an approved MA Certification, we will also accept one of the following~~

- 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR

- 1+ years of working phlebotomist experience

~~Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.~~

~~In lieu of an approved MA Certification, we will also accept one of the following at the time of hire:~~

- Graduate of an Accredited School of Nursing or LPN or RN

- EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)

- CNA - Certified Nursing Assistant

- Additionally, CPOE certification for order entry is required within two weeks of start date.

**Essential Functions**

- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.

- Process co-pays and schedule patient appointments for assigned center.

- Coordinate provider referrals to assigned Specialist.

- Answer patient questions regarding their care and keep them informed of their status.

- Inform technical staff of patient flow.

- Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit

- Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.

- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.

- Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.

- Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.

- Responsible for maintenance of medical records and scanning charts to patient files.

- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence

- Ensure reception is well maintained

- Conduct courtesy call-backs for patient follow-up.

- Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.

- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.

- All other duties as assigned.

**Additional Knowledge, Skills And Abilities Required**

- Basic Medical Assistant duties

- Ability to type quickly, basic computer knowledge

- Proficient in Microsoft Word and Excel

- Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals

- Exceptional written and verbal communication skills

- Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

~~Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.~~

Set up email alerts as new job postings become available that meet your interest!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Medical Assistant - Sign on Bonus $3,500

United Way of Connecticut’s (UWC) service mission is to help meet the needs of Connecticut and its residents by providing information, education, and connection to services. United Way of Connecticut is proud to partner with the State of Connecticut, local United Ways, and many community partners to carry out our service mission through the following:

•Through the 211 program, UWC helps people find and access basic needs such as shelter and food, provides suicide intervention services, and helps children and adults in crisis.
•Through 211 child Care, Care 4 Kids and 211 Child Development Infoline, UWC provides information about child care, early intervention services, and developmental concerns.
•When a natural disaster or personal crisis threatens or occurs, UWC provides people access to essential information before, during, and after the event.  
•As the statewide association of United Ways, UWC fosters collaboration and provides support for initiatives that benefit and improve our communities.

Named one of Hartford Business Journal’s 2023 “Best Places to Work"

Industry: Non-profit Organization Management
Company Size: 201-500 employees

United Way of Connecticut

**Description**

**Workforce Operations Analyst**

The Workforce Operations Analyst is responsible for analyzing, forecasting, and reporting on call volumes for a multi-skilled contact center. The Workforce Operations Analyst uses real-time call volumes and specialized workforce management technology to forecast future call volume and to develop staff schedules to ensure optimum efficiency as well as acceptable service levels, abandon rates, and key performance indicators (KPI’s) in a 24/7/365 environment. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.

**What You Will Do**

- Using specialized workforce management technology, prepares daily staffing schedule, considering planned and unplanned events (such as vacation, trainings, meetings and special projects) to ensure staffing levels meet expectations of program, clients, and funders.

- Monitors all real-time activities of the Contact Center as well as Contact Center Specialist’s productivity and performance to ensure operational goals are met. Highlights staffing and performance variances and recommends solutions to reduce costs and maintain or improve the client experience to the Director, 211 Contact Center Operations.

- Monitors call volume, Average Handling Time and staffing trends to forecast staffing needs.

- Based on independent analysis of variations in contact center performance, recommends solutions to staffing gaps to Director, 211 Contact Center Operations either in planning process or through intra-day management.

- Prepares staffing demand and supply forecasts to support maximum workforce effectiveness.

- Recommends, develops and reports quarterly metrics for UWW score card.

- Performs analyses and prepares daily, weekly, monthly, annual and ad hoc reports, including but not limited to staffing trends and forecasts for management and external partners.

**Hours: **Monday - Friday:2:00 pm- 10:30 pm

**Pay: **$24.27

- An outright 5% 401(k) contribution.

- 25 days of Paid Time Off in a calendar year – you begin accruing immediately!

- 13 paid holidays per year or special pay for worked holidays

- Generous health benefits including 80% coverage of your medical plan premium and deductible.

- Tuition reimbursement after 1 year

- Employment at UWC counts toward Public Service Student Loan Forgiveness.

- Supportive, culturally diverse, and inclusive company culture.

- And more!

**Requirements**

Requirements

**Who You Are**

- Bachelor's or Associate’s degree in technology, operations, business, or mathematics-related field. Certified Workforce Management Professional designation desired.

- Minimum of three years’ work experience involving workforce planning in a call center environment.

- Demonstrated understanding of workforce management and contact center technology, vocabulary, and key performance indicators.

- Strong analytical and reasoning skills to collect and interpret data, solve problems, and identify opportunities leading to improved client-centered outcomes and processes.

- Track record of making sound decisions quickly in a fluid work environment and to accept responsibility for those decisions and their impact on staff, costs, and/or quality of service.

- Ability to regularly make independent and sound judgments regarding contact center staffing needs and to resolve variations in performance.

- Strong interpersonal skills to develop productive working relationships

- Excellent verbal and written communication and presentation skills.

- Ability to multi-task in a fast paced environment.

- Ability to work a flexible schedule, including nights, weekends and holidays.

- Ability to perform job with integrity and values consistent with the UWC Mission. Bachelor's or Associate’s degree in technology, operations, business, or mathematics-related field. Certified Workforce Management Professional designation desired.

**THE APPLICATION DEADLINE IS June 21, 2026**

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.

Workforce Operations Analyst

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