Customers Bank is here for the people who build, create, and push boundaries—the businesses that drive innovation, create jobs, and strengthen communities. Whether you’re growing your company, launching a new venture, or looking for a banking partner who understands your world, we’re ready to support you every step of the way. This is banking built for entrepreneurs, by entrepreneurs.

We take pride in delivering exceptional service through a high-touch, single-point-of-contact model. Our 2024 Net Promoter Score of 73 far exceeds the U.S. banking industry average. With $22+ billion in assets, we rank among the largest U.S. bank holding companies. Our commitment to credit quality, prudent risk management, and strong liquidity ensures long-term stability, reliability, and value for our customers and stakeholders.

Our services are not one-size -fits-all. Designed with your needs in mind, your banker isn’t just someone you call when you need a loan. They are a trusted partner for your business banking, cash management and commercial lending, specialized credit solutions, personal banking, and digital banking needs. 

Our approach is built on three core beliefs:

Relationships matter – Your banker takes the time to understand what success means to you.

Innovation designed for you – From cash management to online banking, we create solutions to keep you ahead.

Banking at your speed – We’re responsive, agile, and committed to your growth at every stage.

Let’s take on tomorrow… together. | customersbank.com.

Member FDIC. Equal Housing Lender.

Industry: Banking
Company Size: 501-1,000 employees

Customers Bank

Savvy Admin PROD

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

**Who is Customers Bank? **

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

**We get you further, faster. **

**Focused on you: We ** provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

**On the leading edge: ** We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

**Proven reliability: ** We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

**Overview **

**What You’ll Do: **

We are seeking a highly motivated and experienced Vice President, Tax Manager to lead key aspects of the Bank’s tax function. This role will be responsible for managing the tax reporting, compliance and risk management, including assisting in evaluating the tax implication of strategic initiatives and investments. The ideal candidate brings deep expertise in corporate taxation within the financial services or banking industry.

This position will report to the Senior Vice President, Senior Director of Tax & Finance and will be based in our corporate offices at West Reading, PA.

**Key Responsibilities **

The key responsibilities of this position include, but are not limited to:

- Lead the preparation and review of quarterly and annual income tax provision calculations in accordance with ASC 740 while managing external tax consultants.

- Manage tax-related disclosures for SEC filings (10-Q & 10-K) ensuring accuracy and timeliness.

- Assist in the gathering and preparation of tax support workpapers required for preparation of annual federal, state and local income tax returns.

- Review of federal, state, and local income tax returns and all reporting schedules, including extensions and estimated quarterly tax payments, prepared by external tax service providers.

- Prepare all estimated quarterly tax payments and extensions.

- Maintain the tax balances on the general ledger, including the reconciliation of tax-related accounts.

- Assist gathering and preparation of materials required for annual external audits and regulatory exams.

- Maintain quarterly SOX 404 internal control procedures for tax accounting, including improvements to existing policies and procedures.

- Oversee the tax payment schedules and delivery of tax filings to taxing authorities.

- Monitor pending tax legislation and analyze potential impact on the company’s planning and business strategies.

**What Do You Need? **

- 5-12 + years of progressive tax experience, preferably within banking or financial services.

- Strong working knowledge of U.S. corporate tax, including ASC 740 and SEC reporting requirements.

- Experience with publicly traded companies is strongly preferred.

- In-depth knowledge of federal, state, local tax laws and compliance; high proficiency in corporate tax return preparation and research, including multi-state taxation.

- Strong analytic, problem-solving, and communication skills.

- Demonstrated ability to develop and maintain cross-functional working relationships.

- Ability to thrive in a hands-on and fast-paced environment with competing priorities.

- Bachelor’s degree in Accounting, Finance, or related field from an accredited University.

- CPA designation required.

- Strong technology skills. This includes, but is not limited to MS Office products (Excel, Word).

**Preferred Experience **

- Big 4 or large public accounting background.

- Experience with bank-specific tax issues.

- Familiarity with tax software (e.g., OneSource, Corptax) and ERP systems.

**Technology Skills **

- Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

**Diversity Statement **

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

VP, Tax Manager

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