“Awakening a better world every morning” is the Purpose that drives us forward every day. We strive to create sustainable value for shareholders, collaborators, consumers, and the communities in which we operate around the globe. To do this our Values serve as our compass: Authenticity, Passion for Excellence, Responsibility, and Inventiveness. They enable us to continue our success story, leading us into a future with more to offer for everyone. Because we are committed to building a better world, one sip of coffee at a time.  

We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

Our strength lies with the People who live out our values every day: our Worldwide Coffee Family. From the professionals working in our supply chain, to members of the coffee-loving community, we see every person as an irreplaceable player in a thriving, trust-based exchange. Together we can have a positive impact on the world we live in.

Social Media Policy: https://www.lavazza.com/en/social-media-policy

Industry: Servizi per la ristorazione
Company Size: 5001 - 10.000 dipendenti

Lavazza Group

Savvy Admin PROD

**About The Group**

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

**Job Overview**

The Industrial Performance Specialist is a salaried exempt role responsible for driving continuous improvement initiatives, enhancing manufacturing efficiency, eliminating chronic operational losses, and strengthening overall plant performance. This position leads cross-functional efforts to improve safety, quality, delivery, cost, and productivity through structured problem-solving, Kaizen execution, and sustainable process improvements.

The Industrial Performance Specialist partners closely with Operations, Maintenance, Engineering, Quality, and Supply Chain teams to identify opportunities, resolve recurring issues, optimize equipment and processes, and ensure improvements are standardized and sustained. This role combines production floor engagement with analytical leadership, project ownership, and long-term capability building across the organization.

Additionally, the Industrial Performance Specialist supports process mapping, SOP development, KPI analysis, training initiatives, and ownership of a plant-wide repository of technical issues, root causes, corrective actions, and best practices.

Location: West Chester, PA

Work model: This is an exempt, salaried position, however candidates should be willing and able to accomodate in-office hours between 8am-4pm (with flexibility).

**Job Responsibilities**

Continuous Improvement & Kaizen Leadership

- Lead and coordinate Kaizen events and continuous improvement initiatives focused on downtime reduction, waste elimination, scrap reduction, throughput improvement, and labor efficiency.

- Identify and prioritize operational improvement opportunities aligned with plant performance goals.

- Utilize structured problem-solving methodologies such as Root Cause Analysis, 5-Why, Fishbone, PDCA, and corrective action systems.

- Partner with functional leaders to implement sustainable countermeasures and monitor results.

- Own assigned improvement projects from concept through implementation, validation, and sustainment.

Plant Performance Optimization

- Analyze production, downtime, quality, labor, and cost data to identify trends and recommend improvement actions.

- Support achievement of KPIs including OEE, uptime, yield, throughput, and conversion cost targets.

- Collaborate with Operations and Technical teams to improve line performance, capacity utilization, and process reliability.

- Recommend and support process, equipment, workflow, or staffing improvements that drive measurable business results.

Cross-Functional Problem Solving

- Serve as a key resource for resolving chronic or complex manufacturing issues affecting safety, quality, or efficiency.

- Coordinate efforts between Operations, Maintenance, Engineering, and Quality to identify root causes and implement solutions.

- Communicate project status, risks, timelines, and outcomes effectively to leadership and stakeholders.

- Manage multiple priorities independently while maintaining strong follow-through and accountability.

Standard Work & Process Governance

- Develop, update, and improve Standard Work, SOPs, visual controls, and training materials based on process changes and improvement learnings.

- Ensure new processes are effectively transitioned to Operations ownership.

- Audit adherence to standards and recommend corrective actions where gaps exist.

- Support workforce capability development through training and coaching on Lean tools and best practices.

Lean Six Sigma & Capability Building

- Apply Lean Six Sigma principles to reduce waste, variation, downtime, and recurring failures.

- Promote a culture of continuous improvement and operational excellence throughout the plant.

- Facilitate employee engagement in CI activities and encourage idea generation.

- Support long-term site capability through systems, tools, and continuous improvement disciplines.

CI Knowledge Management

- Create and maintain a centralized repository of past issues, corrective actions, lessons learned, and best practices.

- Standardize documentation of improvements to accelerate future problem-solving.

- Share successful improvements across departments or facilities where applicable.

**Professional Qualifications**

- Bachelor’s degree in Engineering, Industrial Technology, Operations Management, or related field preferred; equivalent manufacturing experience considered.

- 3+ years of experience in manufacturing, operations improvement, industrial engineering, maintenance reliability, or related environment.

- Demonstrated success leading continuous improvement or plant performance initiatives in a manufacturing setting.

- Strong understanding of manufacturing processes, equipment systems, and operational KPIs.

- Experience with Lean Manufacturing, Six Sigma, Kaizen, or similar CI methodologies.

- Strong analytical, organizational, and project management skills.

- Effective communication skills with the ability to influence across all organizational levels.

- Proficiency in Microsoft Excel and other data/reporting tools.

- Lean Six Sigma Green Belt or Black Belt certification.

- Experience in food, beverage, packaging, or high-speed manufacturing environments.

- Knowledge of ERP, CMMS, MES, or production reporting systems.

**Benefits/Perks**

-  Competitive Medical, Vision, Dental Benefits

- 401K Package

- Employee Assistance Program

- Ability to be barista certified

- Tuition Reimbursement

- Performance Development Plans

- Employee Discounts

- Flexible business casual dress code - jean friendly!

- Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Industrial Performance Specialist

**About The Group**

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

**Job Overview**

The Customer Service Specialist – Food Service Distributor plays a critical role in supporting Lavazza North America’s Food Service business within our distributor sales division. This position is responsible for managing the day‑to‑day order‑to‑cash process with accuracy, urgency, and a strong customer-first mindset. At Lavazza, we are committed to delivering exceptional quality—not only in our coffee, but in every interaction our customers experience. This role ensures that our service levels reflect that commitment by driving operational excellence, strengthening distributor relationships, and upholding service standards that represent the Lavazza brand.

Location: West Chester, PA

Shift: 9am-5pm ET

**Job Responsibilities**

- Manage end-to-end order processing for Food Service Distributor accounts, including order entry, fulfillment coordination, shipment tracking, and delivery confirmation for both domestic and international orders.

- Prepare and manage international shipping documentation for direct container purchases from Italy, ensuring accurate and timely paperwork in collaboration with steamship lines, freight forwarders, customs brokers, and internal stakeholders.

- Monitor and maintain EDI order flow, including incoming purchase orders and outgoing confirmations or updates, ensuring data accuracy from order submission through fulfillment.

- Respond to customer inquiries with urgency and professionalism, resolving issues related to orders, deliveries, fulfillment delays, inventory availability, and product-related questions.

- Investigate and resolve chargebacks, deductions, and credit requests by partnering closely with the Finance team and identifying root causes to prevent recurrence.

- Collaborate cross‑functionally with Sales, Marketing, Logistics, and other internal teams to support daily business needs, resolve operational challenges, and ensure exceptional distributor service.

**Job Qualifications**

- 4+ years of customer service experience, preferably within distribution, operations, or a similar order‑to‑cash environment.

- Experience managing container orders and coordinating with internal and external brokers, freight forwarders, and logistics partners.

- Proficient in Microsoft Office Suite and/or Google Workspace, including Excel, Word, email platforms, web navigation tools, chat systems, and customer/order management systems.

- Demonstrated ability to rapidly learn and retain information related to brand history, product offerings, systems, and internal processes.

- Strong analytical and problem‑solving abilities, including the capacity to research product issues, resolve delivery challenges, and navigate proprietary systems for customer, order, and fulfillment management.

- Proven collaboration skills, with the ability to work cross‑functionally and build strong relationships with internal and external partners.

- Highly adaptable and flexible, with the ability to remain focused, organized, and composed when managing multiple priorities in a fast‑paced environment.

- Excellent written and verbal communication skills, with a customer‑centric approach and a friendly, professional demeanor across all channels.

- Must be able to work in a fast‑paced environment, handling multiple tasks while maintaining a high level of accuracy and attention to detail.

- Requires strong mental focus, resilience, and the ability to remain calm and solution‑oriented under pressure.

- Hybrid schedule: Three days onsite in West Chester, PA, and two days remote (additional on‑site presence may be required during onboarding or key periods).

- Minimal travel required — less than 10% annually.

**Benefits / Perks**

-  Competitive Medical, Vision, Dental Benefits

- 401K Package

- Employee Assistance Program

- Hybrid Work Schedule

- Ability to be barista certified

- Tuition Reimbursement

- Performance Development Plans

- Employee Discounts

- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)

- Flexible business casual dress code - jean friendly!

- Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Customer Service Specialist - Foodservice Distributor

At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology. With deep expertise in surgery, orthopaedics, cardiovascular, and vision, we design healthcare solutions that are smarter, less invasive and more personalized. We are developing the next generation of med tech solutions to tackle the most pervasive and complex health challenges for people around the world.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Johnson & Johnson MedTech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

**Job Function**

Sales Enablement

**Job Sub Function**

Sales Operations & Administration

**Job Category**

Professional

**All Job Posting Locations:**

Bogotá, Distrito Capital, Colombia, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Masovian, Poland, West Chester, Pennsylvania, United States of America

**Job Description**

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

**Job Overview**

The Commercial Education Manager is responsible for defining and leading the regional Commercial Education strategy for DePuy Synthes across LATAM. This role owns the direction, integration, and effectiveness of commercial capability building across the full portfolio, encompassing both clinical selling skills and strategic / value‑based selling skills for direct and indirect (distributor‑based) go‑to‑market models.

The role leads a multi‑layered Commercial Education team and ensures that education strategies are aligned with commercial priorities, platform strategies, and go‑to‑market initiatives. Acting as a key partner to Commercial leadership and cross‑functional teams, the Manager, Commercial Education ensures consistent capability development, field readiness, and measurable impact on commercial performance across markets and channels.

Key Responsibilities

- Define and own the LATAM Commercial Education strategy, integrating clinical selling skills and strategic selling capabilities across direct sales and distributor‑led models, aligned with commercial priorities and portfolio strategies.

- Lead and develop the regional Commercial Education organization; set clear priorities, ensure role clarity, and build a strong talent pipeline.

- Ensure integration and consistency across skill domains and GTM models, aligning clinical fluency, strategic selling methodologies, and field reinforcement into a cohesive capability‑building framework.

- Partner closely with Commercial leadership, Marketing, Product, Professional Education, and Launch Excellence to ensure education strategies support new product introductions, platform adoption, and commercial execution across channels.

- Provide governance and direction for education planning and execution, ensuring programs are relevant, and adaptable to both direct and indirect commercial models.

- Oversee measurement of commercial education effectiveness, leveraging insights, diagnostics, and performance metrics to continuously improve capability impact across sales teams and distributors.

- Drive a culture of continuous learning and coaching, supporting sustained skill application in the field through reinforcement, feedback loops, and best‑practice sharing across markets.

**Qualifications**

~~Education~~

- Bachelor’s degree required (Business, Marketing, Engineering, Life Sciences).

- Advanced degree (MBA or equivalent) preferred.

**Required**

~~Experience and Skills~~

- 5–7 years of experience in commercial roles, sales enablement, training, education, or related functions within complex, matrixed organizations.

- Proven people‑leadership experience

- Strong understanding of direct and distributor‑based commercial models, including the different capability needs of each.

- Demonstrated experience in clinical selling environments and strategic / value‑based selling methodologies.

- Ability to translate commercial strategy into effective capability‑building programs across diverse markets and channels.

- Experience partnering with commercial leaders and cross‑functional stakeholders.

- Strong analytical and problem‑solving skills, with experience using data and insights to drive decisions.

- Excellent communication, facilitation, and stakeholder‑management skills.

Experience working across multiple countries or cultures within a regional structure.

**Preferred**

- Experience in medical devices, orthopedics, or other regulated healthcare environments.

- Exposure to digital surgery, robotics, or integrated technology platforms.

- Experience working across multiple markets or geographies within a regional structure.

**Other**

- Languages: Spanish (or Portuguese) and English proficiency required for regional and global collaboration.

- Travel: Up to ~20% - 40% regional travel.

- Tools: Proficiency in standard office tools (presentations, spreadsheets, dashboards).

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

**Required Skills**

**Preferred Skills:**

Analytical Reasoning, Coaching, Collaborative Selling, Communication, Competitive Landscape Analysis, Customer Centricity, Customer Intelligence, Customer Relationship Management (CRM), Data Savvy, Market Research, Operations Management, Performance Measurement, Problem Solving, Sales Enablement, Sales Support, Sales Training, Stakeholder Engagement

Process & Continuous Improvement

Find Retail jobs in West Chester, PA with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.