The Dragonfli Group is a Washington, DC based LLC specializing in management and technology consulting. Dragonfli transforms its clients’ businesses by leveraging high impact strategic planning and technology solutions coupled with our deep expertise in infrastructure, corporate strategy and operations.  The Dragonfli Group's passionate and experienced consultants take a collaborative approach to provide strategic planning and information security solutions to organizations looking to increase profitability, streamline operations, manage risk, meet regulatory demands and build market share.

Industry: IT Services and IT Consulting
Company Size: 11-50 employees

Dragonfli Group

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Dragonfli Group is a cybersecurity and IT consulting firm providing services to federal, state, and municipal government agencies as well as Fortune 100 enterprises. Headquartered in Washington, DC, Dragonfli supports clients in securing mission-critical systems across on-site, hybrid, and fully remote environments.

We are a small, agile firm where every team member owns their work and has direct access to senior leadership and experienced cybersecurity engineers. You will not be a number here — you will grow, contribute, and make a visible impact from day one.

We are seeking an IT Support Specialist to provide dedicated on-site and remote IT support to a local client in the Rappahannock County, Virginia area. This is a full-time, locally based position. The successful candidate must be willing and able to report on-site to client locations in the Washington, VA area on a regular basis and must reside within 30–40 minutes of Washington, VA.

This role serves as the primary IT point of contact for the client, handling day-to-day support, endpoint management, and basic security operations for an environment of 70+ users. Direct escalation support is provided by Dragonfli's senior engineering team. Candidates with 0–4 years of IT support or systems administration experience are encouraged to apply.

**Primary Responsibilities **

- Provide Tier 1 and Tier 2 helpdesk support for end users across multiple client offices

- Manage and maintain Windows endpoints, user accounts, and Google Workspace (70+ users)

- Support and monitor VoIP phone infrastructure and fiber network environment

- Manage wireless access points and perform basic network monitoring

- Support local ERP/finance administration systems (training provided)

- Coordinate hardware procurement, setup, and lifecycle management

- Produce monthly IT status reports for client leadership

- Escalate security events and complex issues to the senior engineering team

- Maintain accurate documentation of the environment, configurations, and support activities

- Operate and maintain vulnerability management and endpoint detection and response (EDR) tooling

**Technologies **

- Windows OS (workstation and server administration)

- Google Workspace (administration for 70+ users)

- VoIP phone systems and fiber network infrastructure

- Wireless access point management

- ERP and finance administration platforms

- Endpoint Detection and Response (EDR) tools

- Vulnerability management scanning platforms

- TCP/IP, DNS, DHCP, and VLAN-based networking

Requirements:

**Must-Have Qualifications **

- 0–4 years of hands-on IT support or systems administration experience

- Experience supporting Windows endpoint environments

- Working knowledge of Google Workspace administration

- Foundational networking knowledge: TCP/IP, DNS, DHCP, and VLAN fundamentals

- Valid Virginia driver's license and reliable personal transportation

- Must reside within 30–40 minutes of Washington, VA (Rappahannock County area)

- Ability to report on-site to client locations in the Washington, VA area on a regular basis

- Strong written and verbal communication skills with professional presence in government client environments

- Self-starter capable of operating independently day to day without direct supervision

- Ability to obtain and maintain a background check clearance as required by the client

**Desired / Preferred Qualifications **

- CompTIA A+, Network+, or Security+ certification (strongly preferred)

- Familiarity with endpoint detection and response (EDR) tools and vulnerability scanning platforms

- Prior experience supporting government or highly regulated client environments

- Experience with VoIP systems and wireless access point management

- Exposure to ERP or financial administration systems

- Working knowledge of cybersecurity fundamentals and security event triage

- Experience producing client-facing IT status reports or documentation

Skill(s):

**Technical Skills **

- Windows OS administration — endpoint configuration, patching, and account management

- Google Workspace administration — user provisioning, group management, and security settings

- Networking fundamentals — TCP/IP, DNS, DHCP, VLAN configuration, and basic troubleshooting

- Wireless access point deployment and management

- VoIP infrastructure support and troubleshooting

- EDR and vulnerability management tool operation

- Hardware lifecycle management — procurement, imaging, deployment, and decommissioning

- IT documentation — environment diagrams, configuration records, and support logs

- Basic security operations — log review, event escalation, and security posture awareness

**Professional Skills **

- Clear and professional communication with non-technical end users and government client stakeholders

- Strong organizational skills and attention to detail in documentation and reporting

- Ability to manage competing priorities and self-direct daily workload without close supervision

- Collaborative mindset with willingness to escalate appropriately to senior engineers

- Adaptability in a fast-paced, small-firm environment with evolving client needs

- Demonstrated reliability and professional presence in on-site client-facing settings

Benefits:

Dragonfli Group offers a competitive benefits package designed to support the well-being and long-term security of our team members:

- Insurance — Comprehensive health, dental, and vision coverage

- Paid Time Off (PTO) and 11 Federal Holidays

- 401(k) with employer match

- Direct access to senior cybersecurity engineers and leadership — accelerated professional development in a hands-on, small-firm environment

- Opportunity to build deep client relationships and own your technical domain from day one

Travel:

This role requires regular travel via automobile within the Rappahannock County, Virginia area. Interested candidates must have a valid Driver's License and reliable transportation.

IT Support Specialist

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. 

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Industry: Airlines and Aviation
Company Size: 10,001+ employees

American Airlines

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This job is a member of the Airports Team within the Customer Experience Division.

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty

- Manage escalated service issues and be visible to your team members when problems arise

- Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.

- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

**Preferred Qualifications- Education & Prior Job Experience**

- Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong decision-making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

- Applicable valid driver’s license as required by local authorities, if applicable

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care

As a participant in the Small Business Administration's (SBA) 8(a) Program and a Disadvantaged Women-Owned Small Business, NIRA is committed to working closely with our customer through the lifecycle of the projects, to ensure our solutions meet your needs.

Industry: Information Technology & Services
Company Size: 51-200 employees

NIRA INC

**Description:**

NIRA, Inc. is looking for a Project Engineer to support a program office at the Federal Aviation Administration (FAA) Headquarters in Washington, DC. This team member will work in a hybrid environment working closely with FAA stakeholders to provide technical support across a nationwide portfolio of design, engineering, and construction initiatives. This role requires maintaining industry's best practices, ensuring effective cross-team communication, and driving coordination across multiple stakeholders. The ideal candidate will be proactive in resolving issues, provide subject matter insight on construction-related challenges, and confidently present solutions to senior FAA leadership.

**Required **: Ability to obtain Public Trust Clearance (must have resided in the United States three (3) years of the last five (5) years.

**Responsibilities:**

- Work with stakeholders, such as the FAA Service Areas, to identify modernization & renovation construction projects and participate in project prioritization activities.

- Serve as a liaison between the Program Office and Service Areas, coordinate project management activities, such as scope, cost, and schedule issues.

- Review engineering construction documents (e.g. drawings, specifications, bases of design) to verify scope and identify potential conflicts.

- Prepare highly detailed and comprehensive cost estimates across all project phases using industry-standard methodologies.

- Participate in site visits and Facility Condition Assessments (FCAs), providing technical input on facility conditions, identifying deficiencies, and supporting development of corrective actions and prioritization.

- Analyze and present data in high-visibility FAA stakeholder meetings

- Develop and maintain integrated tools and spreadsheets to track program implementation activities, financial data, and schedules.

- Analyze, distill, and present data in high-visibility FAA key stakeholder meetings.

- Develop and maintain integrated spreadsheets including program/project implementation activities, financial data, schedules, etc. to assist with FAA decision making.

- Coordinate project milestones, constraints, solutions, status of active and future projects.

- Examine project requirements across various initiatives and provide recommendations for comprehensive program planning purposes.

- Cultivate strong client relationships with key FAA stakeholders, understanding their needs and providing tailored engineering solutions.

- Identify program-level risks and recommend mitigation strategies to minimize project disruptions.

**Knowledge/Skills:**

- Minimum of seven (7) years of related work experience in project management, engineering, or construction management.

- Experience with project management and planning software such as Primavera P6, MS Project, RS Means Estimating, etc.

- Construction cost estimating experience preferred.

- Experience providing programmatic engineering support to federal clients.

- Excellent communication skills, both written and oral.

- Ability to work both independently and in a team-oriented, collaborative environment.

- Strong data analysis, program evaluation and critical thinking skills.

**Preferred Certifications:**

- Project Management Professional (PMP)

- Professional Engineer (PE)

- Certified Construction Manager (CCM)

**Education:**

Bachelor's Degree in Engineering, Construction Management, Architecture, or related field.

Project Engineer

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This job is a member of the Airports Team within the Customer Experience Division

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

- Analyze station specific data on a regular basis to improve scheduling, training and overall station performance

- Conduct lost time conversations

- Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)

- Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders

- Produce local reporting based on station leadership needs

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

**Preferred Qualifications- Education & Prior Job Experience**

-  Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

-  Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong decision-making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

- Applicable valid driver’s license as required by local authorities, if applicable

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience Administration

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.

- Responsible for handling one or more of the following as their primary role:

- Attendance and compliance

- Distribution of equipment and supplies

- Coordinating payroll

- Coordinating and maintaining operation coverage and lost time

- Managing new hire and transfer boarding

**What You'll Do**

- Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations

- Provides assistance with preparation of management presentations and special projects as required

- Troubleshoots and escalates office technology issues, including telephone and copier machines

- Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.

- Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

- Previous office/ clerical experience

**Preferred Qualifications- Education & Prior Job Experience**

-  N/A

**Skills, Licenses & Certifications**

- Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.

- Knowledge of policies, procedures, and corporate structure

- Ability to prioritize work, be detail oriented and meet deadlines

- Ability to perform in a fast paced environment and handle multiple tasks simultaneously

- Ability to be self-motivated with strong organizational skills

- Ability to grasp concepts and functionality of specific software and programs

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Airport Hub/Gateway

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