The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians, especially our most vulnerable citizens – children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and federal entities; and many other stakeholders to make this happen.

The Department is divided into 30 divisions and offices. NCDHHS divisions and offices fall under four broad service areas - health, human services, administrative, and support functions.

NCDHHS also oversees 14 facilities: developmental centers, neuro-medical treatment centers, psychiatric hospitals, alcohol and drug abuse treatment centers, and two residential programs for children.

Mission:

In collaboration with our partners, DHHS provides essential services to improve the health, safety and well-being of all North Carolinians.

Vision:

Advancing innovative solutions that foster independence, improve health and promote well-being for all North Carolinians. 

Values:

People-Focused
Focus on the people we serve, deliver value and make a positive impact on their lives and communities.

Teamwork
We are all one department, one team, working toward one goal: to improve the health, safety and well-being of all North Carolinians.
 
Proactive Communication
Maintain an open and trusting environment for collaboration and continuous improvement with our team, stakeholders and the people we serve.
 
Transparency
Share expertise, information and honest feedback within the Department and with stakeholders and the community. Ask for help when needed.
 
Stewardship
Be good stewards of resources and time to create a positive impact for those we serve.

Joy
Have joy and balance at work so we all bring our A-game when serving the people of North Carolina.

Industry: Government Administration
Company Size: 10,001+ employees

NC Department of Health and Human Services

Savvy Admin PROD

**Agency**

Dept of Health and Human Services

**Division**

Child Development

**Job Classification Title**

Human Services Planner/Evaluator III (NS)

**Position Number**

60008874

**Grade**

NC18

**About Us**

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

**Description Of Work**

This position is part of the Director's Office Policy Team and collaborates with all sections within the Division. The primary purpose of this position to assist in providing fiscal, policy, regulatory and legislative analysis for DCDEE in order to plan for agency/DCDEE program needs. The position also provides policy planning and coordination with the NC Child Care Commission. A key responsibility for this position is to provide supervision to policy team members.

**Knowledge Skills And Abilities/Management Preferences**

Salary Range: $63,927 - $111,871

Recruitment Range: $63,927 - $80,827

~~Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.~~

~~The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.~~

- Professional working knowledge of early childhood systems, early childhood programs and best practices for child development and early education

- Demonstrated experience analyzing policies and/or federal/state legislation

- Experience in data collection for policy, legislative, or fiscal analysis *Experience in drafting policy recommendations and/or legislative reports

- Ability to establish and maintain effective working relationships with other state agencies, providers of services, advocacy groups and other organizations

**This position is funded in part through federal funds.**

**This position will close at 11:59 p.m. the night before the end date.**

**About The Division Child Development And Early Education (DCDEE)**

The Division of Child Development and Early Education (DCDEE) implements quality standards for child care and increases access to families and their children across North Carolina. NCGS 110-85 requires that the State protect children in child care facilities by ensuring that these facilities provide a physically safe and healthy environment where the developmental needs of the children are met and where these children are cared for by qualified persons of good moral character.

**Compensation & Benefits**

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

**Supplemental and Contact Information**

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

**Be sure to complete the application in its entirety. ** ~~Resumes will not be accepted in lieu of completing this application.~~

- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. ~~Transcripts, degree evaluations and cover letters may be uploaded with your application.~~

Veterans’ and National Guard Preference

- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

**Contact Information**

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.~~**Resumes will not be accepted in lieu of completing this application.** ~~**Minimum Education And Experience**

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Planner Master's degree in public or human service administration or human services programmatic field from an appropriately accredited institution, and three years of human service experience, two of which must have been in human services program planning; or Bachelor’s degree from an appropriately accredited institution, and five years progressive administrative or consultative experience in a human service program, two of which must have been in human service program planning; or an equivalent combination of education and experience. Evaluator Master's degree in the field of psychology, sociology, or social work from an appropriately accredited institution, and three years of experience in research and evaluation, using statistical methodologies in human service programs; or Bachelor’s degree from an appropriately accredited institution, and five years of experience in research, evaluation and statistical application in the human service field; or an equivalent combination of education and experience.

**EEO Statement**

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

**Recruiter**

Lisa M Sasser

**Email**

talentacquisition@dhhs.nc.gov

Lead Policy Advisor

Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.

Industry: Software Development
Company Size: 5,001-10,000 employees

Nutanix

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

We are seeking an analytical and business-minded Senior Support Data Analyst to join our Global Support Organization. This role focuses on transforming complex support data into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.

The ideal candidate combines strong analytical rigor with hands-on experience in operational data, experience partnering with Product Managers to improve the supportability of products, and a passion for clear, compelling data visualization.

**About The Team**

The Support Analytics and Operations team manages the analytics, reporting, and product oversight that keep the Nutanix Support organization running. As a multi-disciplinary team of analysts, we pride ourselves on being trusted advisors who provide the clarity leadership needs to make informed decisions.

**Your Role**

**Product Supportability Analytics**

- Partner with product managers to turn support noise into product signals by clustering issues into meaningful categories, quantify impacts and identify patterns

- Perform root cause analysis to drive actionable product changes that will improve the customer experience

- Identify opportunities to embed support insights into the product lifecycle, improving self-service and driving case deflection

- Quantify the impact of product improvements

**Technical Support & Operations Analytics**

- Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience

- Segment and diagnose performance by factors such as issue type, priority, product, region, support tier, and ownership

- Define, maintain, and evolve operational KPIs and performance metrics

- Identify risks and opportunities related to workload, service levels, and customer outcomes

**Data Visualization & Analytical Storytelling**

- Design and maintain interactive dashboards and reports using enterprise visualization tools

- Create visualizations that emphasize trends, drivers, and leading indicators rather than static metrics

- Translate complex analyses into clear, executive-ready narratives

- Tailor insights and visualizations for different audiences, from operational leaders to executives

**Data Querying & Analytics Enablement**

- Extract, transform, and analyze support data using SQL and analytics platforms

- Partner with data science teams to support data models, transformations, and integrations

- Understand data refresh cycles, latency, and lineage to ensure reliable and trusted reporting

**Business Partnership & Influence**

- Partner with Support leadership to understand business questions and priorities

- Proactively identify opportunities to improve operational performance through data

- Present insights and recommendations to stakeholders across levels and functions

- Act as a trusted analytical advisor to leadership

**Governance, Quality, & Continuous Improvement**

- Establish and document metric definitions and reporting standards

- Ensure consistency and accuracy across dashboards and reports

- Improve analytical frameworks as business needs and Support operations evolve

- Promote best practices in analytics, data visualization, and governance

**Required Qualifications**

**What You Will Bring**

- Bachelor’s degree in Computer Science, Economics/Business, Statistics, Mathematics, Data Science, Analytics, or a related field

- 3+ years of experience in a data analytics role, ideally supporting a Support or Operations organization

- Hands-on experience with data visualization tools (e.g., Tableau, Power BI, Looker, or similar)

- Proficiency in SQL for data extraction and analysis

- Experience with Python or R for advanced modeling

- Ability to work with large, complex datasets and draw meaningful conclusions

- Strong communication skills with the ability to explain analytical findings to non-technical audiences

- Ability to work effectively across global teams, with strong initiative to independently identify data owners, track down information, and build cross-functional relationships

**Preferred Qualifications**

- Experience working with Engineering, Product, QA, Support, or Customer Success teams to improve product supportability

- Experience with product telemetry, product usage data, or system health data

- Experience analyzing case trends, defect trends, upgrade success/failure, product adoption, release quality, or customer-impact metrics

- Understanding of enterprise software, infrastructure, cloud, SaaS, or platform products

- Familiarity with support KPIs such as productivity, SLA attainment, backlog aging, TTR, NPS and CSAT

- Exposure to data modeling, data warehousing concepts, or ETL processes

- Experience influencing stakeholders and driving change through insights

**Work Arrangement**

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 106,400 and USD $ 212,400 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

Sr. Data Analyst, Worldwide Support

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