The Renaissance Zone Authority is a 7-member advisory board that makes recommendations on requests for designation as a Renaissance Zone project and CORE Incentive Grant program applications. The Renaissance Zone Authority also provides guidance on Downtown Design Review and other activities impacting the core of the community.

Industry: Architecture and Planning
Company Size: 2-10 employees

City of Bismarck, Renaissance Zone Authority

Savvy Admin PROD

**Job Description **

This position performs information technology analysis and optimization of Enterprise IT systems within the City of Bismarck.

The selection process will include a required onsite interview with finalist applicants selected for interviews.

If we determine AI has been used in the application and/or interview processes, the application will be disqualified.

**Responsibilities **

- Communicates with users to define data processing needs or problems.

- Evaluates present systems and design interfaces for new systems whether purchased or modified.

- Tests new or altered software and systems to ensure its functionality.

- Analyzes software systems to determine problems and devise solutions.

- Provides technical support to resolve software issues.

- Installs or assists in the installation of new software and databases.

- Maintains SQL, AS400, and other City databases to accommodate daily city operations by optimizing databases and establishing proper maintenance routines; adds files and fields for new or updated systems; modifies files to repair problems; backs-up and restores databases.

- Works with IT and GIS staff in resolving issues related to enterprise applications.

- Trains users in the use of new or modified systems, applications, and software.

- Researches new technology techniques and solutions.

- Creates and maintains interfaces that interconnect City’s enterprise applications.

- Prepares user manuals and other user support materials.

- Performs related duties.

**Qualifications **

- A Bachelor's degree or the equivalent is required; a Bachelor’s degree in a computer-related field is preferred.

- A minimum of three years’ experience in the administration of business computer systems or including implementation and/or management of software systems.

- Effective interpersonal, customer service, organizational, and team-building skills are required.

- Excellent verbal and written communication skills and proficiency in writing technical specification documents are required.

- Strong technical skills and current technical knowledge are required.

- The ability to maintain confidentiality regarding the information processed, stored, or accessed by the systems is required.

- Proficiency in oral and written communication with internal and external stakeholders in English is required.

**Preferred Skills **

- Knowledge of SQL and other databases administration and principles.

- Knowledge of information technology programs and techniques.

- Knowledge of AS400 maintenance and programming PowerShell programming and scripting, and VB.net.

- Knowledge of quality assurance principles.

- Knowledge of software development methods.

- Knowledge of SQL Server Reporting Services (SSRS), and Crystal reporting business analysis principles.

- Skill in establishing plans and setting objectives and goals.

- Skill in project management.

- Skill in decision making and problem-solving.

- Skill in interpersonal relations and in dealing with various City of Bismarck departments and divisions.

- Skill in oral and written communication.

**Supplemental Information **

- Knowledge of SQL and other databases administration and principles.

- Knowledge of information technology programs and techniques.

- Knowledge of AS400 maintenance and programming PowerShell programming and scripting, and VB.net.

- Knowledge of quality assurance principles.

- Knowledge of software development methods.

- Knowledge of SQL Server Reporting Services (SSRS), and Crystal reporting business analysis principles.

- Skill in establishing plans and setting objectives and goals.

- Skill in project management.

- Skill in decision making and problem-solving.

- Skill in interpersonal relations and in dealing with various City of Bismarck departments and divisions.

- Skill in oral and written communication.

System Analyst

We specialize in providing IT technologies and services for small and large businesses. Our zeal to deliver better-performing services sets us apart from other providers and even conglomerates at an affordable quote. Our motto is to grow with you at every step.  We strive to help our clients grow by understanding their needs at all levels. We provide personalized services according to the product or the services provided by our customers.

We consider every detail to make sure we deliver exactly what is expected of us. And our offerings include, whether it’s developing solutions that transform your business, helping you build a team of stars, or finding the right solution for your professional ambitions, we agree with you. We innovate and reinvent.

We can make a change together for the following big business technological solutions in various fields. With our high-end services, simplify your business. Versatility and value are our strengths. Our team of experts works out the best strategies according to your needs. Help you keep up with current market trends. At JPS Technology Solutions, the experts cleverly meet your needs. Join us, and let us grow together.

Competencies
-
• AWS
• GCP
• Azure
• Salesforce
• Mobile Product Development
.  Site Reliability Engineering
.  Software Develepment

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

JPS Tech Solutions LLC

**Job Category: **Helpdesk

**Job Type: **Onsite

**Job Location: **Atlanta Georgia

**Compensation: **Depends on Experience

**W2: **W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

**Job Description**

**Short Description:**

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.

**Job Description:**

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

**Job Responsibilities:**

- Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

- Assist users with password resets, PST file management, and Exchange Admin tasks.

- Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).

- Use ticket tracking systems to document, prioritize, and track user issues effectively.

- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.

- Support security and authentication tools such as OKTA and Crowdstrike.

- Maintain knowledge of AWS and SharePoint systems to assist users as needed.

- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

- Collaborate with IT teams to ensure smooth operation of company-wide systems.

**Preferred Qualifications:**

- 3+ years of experience in a technical support or help desk role.

- Strong understanding of Windows 11, Active Directory, and Microsoft O365.

- Experience troubleshooting network connectivity, VPNs, and IP phone systems.

- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

- Proficiency with ticket tracking systems and remote support tools.

- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

- Excellent communication and interpersonal skills to interact with users of varying technical expertise.

- Strong organizational skills and attention to detail in documenting issues and resolutions.

Apply Online

Your Name *

Your Phone Number *

Your Email Address *

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Helpdesk System Analyst

Lake Charles Memorial Health System is southwest Louisiana's largest not-for-profit, community healthcare system. Memorial Health System is locally owned and operated by a Board of Trustees from the community it serves. 
 
With personalized care for every stage of life, Lake Charles Memorial Health System makes receiving excellent healthcare close to home a reality. Nestled on I-10, two hours from Houston and three hours from New Orleans, Lake Charles Memorial opened its doors in 1952 as a small 100-bed facility.

Today, one hospital has grown into a full-service, comprehensive health system spanning a five-parish area across southwest Louisiana. With a 417-bed capacity over three campuses, a 40-bed Level III Trauma Center, and over 300 physician specialists on its medical staff, Lake Charles Memorial responds to the most immediate and primary medical needs of all people in southwest Louisiana.

As a cornerstone of the community, Memorial is the second largest employer in the region, offering a place on our team for over 2,500 employees to provide for their families and reach their career goals.

Recognized as a 2023 Great Community Hospital by Becker’s Healthcare and by Care Chex as a 2022 Top 10% in the Nation for Heart Attack Treatment, Memorial’s commitment to quality and investment in the latest medical technology, are a few reasons patients and employees choose Memorial as their healthcare home.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

Lake Charles Memorial Health System

**Description Of Position**

The Epic Application System Analyst II is responsible for moderate level support and configuration of the assigned Epic and/or third-party applications. The position possesses the skills to troubleshoot, design, configure, support, and maintain software applications. Supports programs to maximize organizational performance with application systems. Provides ongoing analysis and problem-solving to ensure the integration of technology in effective workflow and process design. The position will coordinate vendor engagement in implementation and troubleshooting efforts. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs.

**SUPERVISION **: Reports directly to the Information Systems Executive Director Applications

**Responsibilities And Duties**

- Facilitates organizational vision, development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient high-quality technology and applications systems.

- Evaluates technology, systems, and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.

- Provides technical and end-user support for assigned application(s).

- Clearly articulate ideas and thoughts through written and verbal communications.

- Prepares professional business correspondence that is coherent, grammatically correct, and effective.

- Establishes effective working relationship with customers and vendors.

- Participates in problem solving with considerations of timeliness, effectiveness, and practicality when addressing customer needs and requests.

- Participates as an Epic Credentialed Trainer.

- Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion. Evaluates requests for optimization and enhancement to provide realistic timetables for completion.

- Ensures security, integrity, and privacy of Lake Charles Memorial Health data in conjunction with LCMH policies and procedures.

- Problem solves and generates innovative, out-of-the-box solutions in conjunction with customers, vendors, and information technology.

- Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.

- Participates in solution testing and the implementation of Epic and additional third-party applications with the outcomes documented clearly and concisely, stored according to organizational standards.

- Adheres to organizational policies, procedures, guidelines, and standards.

- Establishes deadlines and personal work plans to effectively manage time.

- Accurately completes and submits work and status reports in a timely manner.

**The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.**

**Education And Work Experience**

- Bachelor’s degree preferred in computer science, information systems, business administration, or related field.

- Associate degree required in computer science, information systems, business administration, or related field OR three or more years of relevant experience in Healthcare IT OR three-years working as an Epic Certified Analyst OR five years of experience in healthcare operations, either clinical or business.

**Licensure**

- Achieves applicable Epic certification within 90 days of completing Epic training.

-  Certified Pharmacy Technician or Licensed Pharmacist required for this role.

-  **Some roles, may require multiple Epic certifications**

**Physical Demands/Work Environment**

- Stand, walk, sit, stoop, reach, lift, see, speak, and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

- Must be able to exchange accurate information with patients, family, peers, and medical personnel.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Information Systems Application Analyst II- Willow

TechClub renders avant-garde IT solutions to corporations. We provide exhaustive managed IT services that make us the perfect technology partners for our customers. TechClub is committed to designing critical information and maintaining a professional standard. We use cutting-edge digital approaches and maintain an open mindset to constantly innovate. Our objective is to guarantee customer satisfaction with our services. We are committed to providing post-implementation support and delivering expert IT solutions to over 50+ customers worldwide to improve and optimize operations.

TechClub was founded in 2014 and is based in Lincolnshire. We are a minority-certified company, offering cost-effective, innovative, and sustainable web solutions with the slogan: “Imagination, Meets Implementation”. Our focused working strategy has made a considerable impact in the industry.

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

TechClub Inc

We are seeking an experienced Planview Business System Analyst to serve as the primary functional expert and administrator for our Planview enterprise platform (Portfolios/Enterprise One).

This role is to bridge the gap between business needs and technical execution, ensuring that our project management, resource allocation, and financial tracking tools are optimized to support strategic goals

Skills: Business Analysis~Planview Project & Portfolio Management Experience Required: 4-6

Planview Analyst

Go Far. Go Together.

Industry: Financial Services
Company Size: 201-500 employees

Lake Ridge Bank

JOB REQUIREMENTS: Description: Based out of our Middleton office, the

Small Business Underwriting Manager plays a key leadership role in

driving the success of our small business portfolio. This position

oversees and mentors a team of Credit Analysts while ensuring

high-quality, timely, and well-balanced credit decisions. Partnering

closely with the Vice President Commercial/Ag Underwriting Manager, this

role has meaningful influence on credit strategy, risk management, and

growth within our small business segment. It\'s an excellent opportunity

for a collaborative underwriting leader who enjoys developing talent and

supporting relationship-based banking. Team Leadership & Supervision

Lead and manage a team of Credit Analysts, providing mentorship,

guidance, and training to enhance team performance and career growth.

Allocate and prioritize underwriting assignments, ensuring efficiency

and timeliness in processing applications. Conduct regular performance

evaluations, set clear objectives, and foster a collaborative team

environment. Underwriting & Credit Analysis Review and approve small

business credit applications within assigned lending authority. Complete

loan presentations assigned to the Commercial Underwriting team on an as

needed basis when workflow exceeds their capacity. Analyze financial

statements, credit reports, and other data to assess borrower risk and

recommend decisions. Ensure consistent application of underwriting

standards and adherence to regulatory requirements. Process Management &

Improvement Monitor and streamline underwriting processes to improve

**Accuracy, Efficiency, And Client Experience. Complete Any Required**

reporting that supports short and long term tracking of departmental

metrics, goals, and regulatory requirements. Collaborate with internal

stakeholders to develop, implement, and update credit policies and

procedures. Stay informed about industry trends, regulatory changes, and

best practices in credit underwriting. Collaboration & Communication

Partner with Relationship Managers, Business, Agriculture and Commercial

Lending teams to provide timely and expert credit decision support.

Serve as a key point of contact for escalated credit decisions and

inquiries. Communicate credit policy updates, industry trends, and team

**Performance Metrics To Senior Leadership. Other Responsibilities Perform**

other tasks which are supportive in nature to the essential functions of

the job and department, but which may be altered or redesigned depending

upon individual circumstances. Works as part of a team to accomplish

office/dept goals. This includes working additional hours as needed

**And/or Taking On Additional Responsibilities As Needed Within Other**

rotations. Assist with various projects as needed and/or perform other

duties as assigned or requested. Participates in internal/external

training as appropriate. Participates in community involvement/bank

activities as appropriate. Perform all other duties as assigned or

requested. Adhere to all Bank Security/Compliance Regulations Complete

all annual bank security and compliance training. Adhere to Bank

Security/compliance and policy guidelines. Always maintain

confidentiality of client information. Stay current on all compliance

regulations, required through training and daily education.

Requirements: Associates or bachelor\'s degree in Finance, Accounting,

Business Admin or relevant field and/or 3-5 years previous work

experience. Previous experience in commercial and/or ag loan

underwriting Proven ability to lead, mentor, and motivate teams in a

fast-paced environment. Strong written and verbal communication skills

with ability to convey complex information in a clear, concise manner

Adept in ability to learn quickly, apply creativity, understand complex

processes and procedures, prioritize workload, set and meet deadlines,

and perform well with a minimum of direct supervision Ability to

maintain ccuracy and focus with attention to detail in fast-paced

environment with constantly changing priorities Detail oriented, with

ability to manage time and organize competing priorities Interpersonal

skills for effective collaboration with a broad range of professional

and technical staff Well-developed interpersonal and communication

skills (verbal & written) in order to communicate and relate effectively

with customers and associates Strong attention to detail with the

ability to work on multiple priorities efficiently & accurately

Demonstrated ability in exercising independent judgment Demonstrated

ability to take initiative and to provide ownership over own work in

order to get the job done Strong organizational skills, including the

ability to prioritize and remain calm while working in a fast

paced/deadline driven environment Good working knowledge of Microsoft

Office Suite, proficient typing/keyboarding skills and the ability and

willingness to learn new programs and software Ability to maintain

confidential customer information Ability to read, write, understand and

speak English clearly Ability to represent the organization in a

professional, positive manner Preferred Qualifications: Bachelor\'s

degree and/or 5 + years Commercial / Agriculture underwriting experience

Knowledge of Commercial and Agricultural Banking systems and processes

Knowledge of compliance and banking regulations Good understanding of

financial products and services Lake Ridge Bank values a diverse

workforce and is an Affirmative Action/Equal Opportunity Employer.

Consistent with Lake Ridge Bank\'s commitment to employ and advance

qualified individuals with disabilities, Lake Ridge Bank provides

reasonable accommodation to apply for or perform a job. Some examples of

reasonable accommodation include alternate methods to apply, providing

documents in an alternate format, altering work procedures, specialized

equipment or use of an interpreter. If an individual needs reasonable

accommodations to apply or perform a job here at Lake Ridge Bank, please

contact Human Resources at (608) 849-2700 or email us. PI284713396

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.click2apply.net/djBzbqFOX6zXNu4WMhJPQz

Small Business Underwriting Manager

The Northwest Energy Efficiency Alliance (NEEA) is an alliance of more than 140 utilities and energy efficiency organizations working on behalf of more than 13 million energy consumers to increase the adoption of energy-efficient products, services and practices. To do this, the alliance identifies and removes market barriers to energy efficiency to drive permanent change throughout the supply chain. This formalized, lasting approach is known as Market Transformation.

Since 1997, NEEA and the region have saved enough energy to power more than 900,000 homes each year.  Energy efficiency can satisfy more than half of our new demand for energy, saving us money and keeping the Northwest a healthy and vibrant place to live. 

NEEA has ranked in the top 100 non-profits and green companies to work for in Oregon, and we “walk our talk” in our LEED-certified headquarters in Portland, Oregon. Come join our team of smart, passionate, and experienced professionals to achieve our mission. If you are looking for a challenging career in an industry with booming potential, you've found the right place!

NEEA offers a generous healthcare package, professional development funds, retirement savings with employer matching, remote work options. In addition, we offer a flexible 9/80 schedule to help our employees achieve a better work-life balance.

Industry: Environmental Services
Company Size: 51-200 employees

Northwest Energy Efficiency Alliance (NEEA)

NEEA has a number of traditional enterprise systems and a range of smaller technical solutions that meet specific department, team, or program-area business needs. The IT Application Support Analyst I works with NEEA staff to support and develop effective solutions to meet their needs.

This position will be primarily responsible for supporting Microsoft enterprise applications such as SharePoint Online, Microsoft Power Apps, Microsoft Power Automate and Microsoft Teams. This position will require strong customer service skills, effective task management, organization, and time management skills. This includes meeting with NEEA staff to identify needs, document requirements, develop solutions, and configure, test, and deploy solutions. This resource also helps train and coach NEEA staff on how to most effectively leverage system capabilities.

While the primary focus of this role will be SharePoint-related, the IT Application Support Analyst I will also support, participate in, and potentially lead, other technology and/or process projects. The IT Application Support Analyst I is part of a small cross-functional IT Team that supports the entire organization, and as such, plays a participating role in a wide range of additional IT activities.

This position is based in the Portland, OR metro area, with a hybrid work location. **We are looking for candidates who can meet the requirement of working at least 2 days per week onsite at NEEA’s office location. ** Finalists must have eligibility to work in the US as NEEA is not able to provide VISA sponsorship or have remote work outside of the US.

Salary range: $70,000 - $80,000, exempt

- Salary is based on the applicants Experience, Knowledge, Skills, and Abilities.

**The Typical Day May Include…**

- Provides technical product support to staff.

- Troubleshoots problems, identifies solutions, and resolves technical issues identified.

- Provide formal and ad-hoc instruction and orientation for new staff members as needed and in the resolution of supporting staff.

- Monitor, manage and perform maintenance activities.

- Design and deploy new SharePoint sites, Power Automate workflows and Teams setup.

- Develop effective user-level job-aid and technical reference documentation.

- Help implement, monitor, and enforce IT-related processes, procedures, and practices.

- Assist with other IT activities on an as needed and/or backup basis.

- Participate in IT budgeting process by providing costs and estimates for future IT needs.

- Perform other duties which may be necessary or desirable to support the organization’s success.

- This position is expected to work effectively with all NEEA staff as well as various external contractors.

**Supervisory Responsibilities**

This position has no direct supervisory responsibility but may provide direction to contractors. This position may provide general direction and leadership to staff informally and as part of working groups/teams.

IT Application Support Analyst I

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Industry: Software Development
Company Size: 11-50 employees

Swooped

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

**About the Opportunity **

The organization serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets customers care for every day. It is a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As the organization enters the next phase of rapid growth, it is seeking people to help lead the journey.

The organization is seeking an experienced and technically capable IT Systems Analyst to join the IT operations team. This role goes beyond reactive help desk work — you will contribute to system health, support process improvements, assist with security and compliance efforts, and help the team run smoothly as the business grows. If you thrive in a hands-on environment where you’re solving today’s problems and building better systems for tomorrow, this role is for you.

This role is Remote (United States).

**Key Responsibilities **

~~Technical Support & Escalation ~~

- Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope.

- Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems.

- Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication throughout the resolution process.

- Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles.

- Mentor and provide guidance to junior support staff or help desk contractors as the team grows.

~~Endpoint & Systems Management ~~

- Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS) — managing configuration profiles, compliance policies, and automated enrollment workflows.

- Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments.

- Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling.

- Support hardware procurement, asset tracking, and equipment lifecycle from provisioning through secure retirement.

- Assist in administering Microsoft 365 applications, licensing, and configurations across the organization.

~~Security & Compliance Support ~~

- Support the organization’s SOC 2 Type 2 compliance program by maintaining endpoint security controls, contributing to evidence collection, and ensuring adherence to IT security policies.

- Assist with periodic user access reviews, onboarding/offboarding provisioning, and access de-provisioning in a timely and auditable manner.

- Enforce and maintain endpoint security standards including disk encryption, EDR tooling, and hardware authentication (YubiKey).

- Identify and escalate potential security vulnerabilities or policy gaps; contribute to policy documentation and improvement initiatives.

~~Process Improvement & Automation ~~

- Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash).

- Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation.

- Proactively monitor system performance, alerts, and reporting dashboards to identify and address issues before they impact users.

- Support IT projects and system enhancements in collaboration with IT leadership and cross-functional teams.

**Required Qualifications **

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

- 4+ years of IT support or systems experience, with demonstrated growth and a desire to take on increasing technical responsibilities.

- Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer.

- Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro.

- Familiarity with IT security fundamentals and experience supporting a compliance-conscious environment.

- Proficiency or growing competency in scripting for automation (PowerShell, Python, or Bash).

- Experience with ITSM platforms (Jira Service Management, ServiceNow, or similar) including ticket management and knowledge base maintenance.

- Strong analytical thinking, attention to detail, and ability to communicate technical concepts clearly to non-technical users.

- Comfortable working independently in a remote-first environment with minimal supervision.

**Preferred Qualifications **

- Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Endpoint Administrator, or ITIL v4 Foundation.

- Experience with RMM platforms and endpoint security tooling (EDR, DLP).

- Familiarity with SOC 2 or similar compliance frameworks and GRC tooling.

- Experience supporting cloud-based infrastructure (AWS or Azure) in an administrative or access management capacity.

- Knowledge of networking fundamentals including DNS, DHCP, VPN, and firewall concepts.

**Additional Information **

The organization is a remote-first company that puts people at the center of everything it does. It offers a range of benefits and perks designed to support well-being, growth, and work-life balance.

- Competitive compensation package including stock options

- Flexible work schedule

- Comprehensive benefits including retirement plan match

- Opportunity to make a real impact every day

- Work with a dynamic and growing team

- Unlimited PTO

The organization has a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

~~The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. ~~

IT Systems Analyst

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