Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS affiliates operate 73 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Community Health Systems

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~~As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.~~

**Our Team Members Enjoy a Robust Benefits Package Including**

-  Paid Time Off (PTO)

- Comprehensive Health Benefits - Medical, Dental & Vision

-  401k with company match

- Tuition reimbursement

**Job Summary**

The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership.

**Essential Functions**

- Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.

- Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.

- Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR.

- Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.

- Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality.

- Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.

- Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.

- Performs other duties as assigned.

- Complies with all policies and standards.

- This is a fully remote opportunity.

**Qualifications**

- H.S. Diploma or GED required

- Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred

- 1-3 years of experience in scheduling, operations, or healthcare administration required

- 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations

**Knowledge, Skills And Abilities**

- Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.

- Excellent verbal and written communication skills with strong customer service orientation.

- Delivers prompt, courteous, and knowledgeable support to customers.

- Strong problem-solving skills and attention to detail.

- Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.

- Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

~~This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer. ~~

Remote Medical Scheduling Specialist - Patient Access Center

INTEGRIS Health is the state’s largest Oklahoma-owned health system and one of the state’s largest private employers, with hospitals, rehabilitation centers, physician clinics, mental health facilities, fitness centers, independent living centers, home health agencies and urgent cares throughout much of the state. 

Since the late 1950s, INTEGRIS Health has built a community of health care providers who work together to serve Oklahoma families across the state. In fact, seven of 10 residents live within 30 miles of an INTEGRIS Health facility. 

As The Most Trusted Partner for Health, our mission is to partner with people to live healthier lives.

To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. It also means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career. We can’t wait for you to join our team. integrishealth.org/careers

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

INTEGRIS Health

**Job Description**

**INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Scheduling Specialist in Oklahoma City, OK. In this position, you’ll work Monday - Friday Days, Full Time with our Central Scheduling or Central Referral Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.**

Responsible for coordinating the advanced scheduling of procedures for a designated department.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

**Responsibilities**

- Schedules and verifies/confirms scheduling of procedures for the department with the appropriate personnel utilizing an updated hospital physician privilege list.

- Verifies the procedure schedule on an ongoing/daily basis.

- Coordinates the availability of certain shared equipment with other patient care areas and other service areas during the scheduling process. For Lakeside Women's Hospital and INTEGRIS Edmond Only:

Surgery Department - Responsible for daily charge entry and reconciliation of surgical procedures charges.

Reports to department Manager/Director.

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

Must be able to effectively handle a high volume of telephone calls and/or activity. Must have good communication skills. Must be able to handle multiple tasks and work in a high stress environment.

Transplant only: Must be able to effectively handle a high volume of telephone calls and/or activity. Must have good communication skills. Must be able to push a wheelchair and/or help left patients. Must be able to handle multiple tasks and work in a high stress environment. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

**Qualifications**

- Prefer a good understanding of medical terminology

- Requires utilization of a computer, telephone, copier, calculator, and other usual office equipment

- Prefer a minimum of one year of related scheduling experience

- Must be able to communicate effectively in English (Verbal/Written)

Scheduling Specialist - Days

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