Our focus in cosmetic surgery is dedicated to the fine art of achieving beautiful and natural appearing aesthetic results in the safest possible environment and with the greatest attention to personalized care.

Industry: Medical Practices
Company Size: 2-10 employees

Vitenas Cosmetic Surgery

Savvy Admin PROD

JOB SUMMARY:~~Vitenas Cosmetic Surgery ~~ (VCS) is a large, well-established, well-respected, fast paced, cosmetic plastic surgery practice in the Galleria area of Houston. As one of the premier, luxury plastic surgery practices in the country, this medium-sized, small business with over thirty full- time employees, is in search of a Patient Service Coordinator to add to our already amazing team!

At VCS, our focus is providing natural results with cosmetic procedures in the safest possible environment, with superior customer experiences. This is a wonderful opportunity for a person who loves to be on the 'front line' and enjoys continuous patient and prospect contact.

JOB DESCRIPTION:This position encompasses all aspects of medical Front Office and includes, most importantly, answering very high volume telephone calls effortlessly, efficiently and professionally. This position also includes, but is not limited to checking -in and checking-out patients, scheduling and confirming appointments, collecting and accurately recording/processing payments, handling incoming and outgoing correspondence, and processing requests for medical records.

~~QUALIFICATIONS ~~

Required:

- Minimum 2 (TWO) years experience in a front line capacity (medical or non-medical), in the area of customer service, receptionist, administrative assistant, personal assistant.

- Must have outstanding telephone manner to effortlessly, efficiently and professionally handle very high volume telephone calls.

- Excellent command of the English language.

- Superior verbal and written communication skills.

- Exceptional listening skills.

- A self-starter who can articulate ideas clearly and concisely, and “shift gears” quickly and easily.

- Must be a team player, and committed to working collaboratively with all levels of personnel to achieve team goals.

- Must possess excellent computer skills and be proficient in Microsoft software including Word, Excel, and Outlook.

- Excellent administrative and organizational skills.

- Must bring energy, enthusiasm, joy, and a positive attitude to the job daily.

- Strong attention to detail is critical.

- Confidentiality is a must.

Preferred:

- Bachelor’s degree

- Experience in cosmetic/plastic surgery office

- Proficient with Nextech software

- A proven track record in medical, executive or luxury sales would be considered a PLUS.

- Bilingual in English/Spanish

Personal Characteristics necessary to succeed in this position include:

- Integrity

- Patience

- Flexibility

- Strong work ethic

- Empathy

- Initiative

If you possess the skill set outlined above, enjoy one on one patient/client contact, and can manage high volume telephones efficiently, effortlessly and professionally, and are able to work full-time Monday through Friday from 9am-6pm, we encourage you to apply for this position!    Please send your cover letter, resume, AND an accompanying short paragraph describing why you are well-suited to work in this position and in a plastic surgery office in particular. Any applications without a cover letter, resume or accompanying short paragraph will not be considered.

BENEFITS

Vitenas Cosmetic Surgery offers competitive compensation, health insurance, employee discounts on beauty products and complimentary non-surgical services and treatments.

ABOUT THE COMPANY

At Vitenas Cosmetic Surgery, our focus in cosmetic surgery is dedicated to the fine art of achieving beautiful and natural appearing aesthetic results in the safest possible environment and with the greatest attention to personalized care. We believe every patient is unique and requires a personalized plan to achieve their goals. This requires understanding on the part of patient and surgeon, mutual agreement on the goals and personal trust. We believe in the relentless pursuit of perfection and see no substitute for trying to obtain it in all that we do. We want our patients to feel welcome in our office and establish long term relationships. Lastly we cannot over emphasize the important nature of the artistic component of cosmetic surgery, it is, above all else the defining feature of this type of work. We hope to have the opportunity to discuss your particular wishes and goals in the near future.

Patient Services Coordinator

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 

As a pioneer in the field, Array sets the standard for excellence in telepsychiatry while actively shaping industry advancements and advocating for regulatory enhancements that support the evolving needs of patients and providers. Discover more about accessible, comprehensive behavioral health care at 
www.arraybc.com

Industry: Mental Health Care
Company Size: 501-1,000 employees

Array Behavioral Care

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

**About The Role**

The Revenue Cycle Management Patient Services Coordinator is responsible for delivering responsive, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient revenue cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing related tasks. The Revenue Cycle Management Patient Services Coordinator will bring strong communication skills, attention to detail, and problem-solving abilities, and will work closely with revenue cycle staff, clinicians, and administrative teams to ensure a smooth and effective billing experience for patients and providers.

**What You’ll Do**

- Assist in maintaining best practice in the Revenue Cycle Management Process

- Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow

- Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information within KeyCare to ensure patient records are accurate and up to date. Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission.

- Refile claims to the payers, document trends and identify root cause to ensure success of first appeal.

- Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions. Support the resolution of payer discrepancies to recover revenue, prevent future issues, and maintain compliant billing practices.

- Manage incoming payer, patient, and vendor correspondence and take appropriate action on each. Ensure that all communications are accurately indexed and accessible for audit, follow-up, and documentation purposes.

- Assist in verifying collector activity and refund batches for accuracy, ensuring that adjustments, write-offs, and patient or payer refunds are calculated properly and supported by necessary documentation.

- Respond to patient inquiries with professionalism and clarity, providing support related to billing questions, account balances, payment options, and insurance coverage. Maintain empathetic, service-oriented communication while ensuring compliance with privacy and confidentiality standards.

- Follow all standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on Microsoft 365 once approved.

- Other duties as needed

**What We’re Looking For**

- Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare

- Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders

- Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems

- Work calmly and respond courteously under pressure

- Collaborate and accept direction

- Exhibits strong verbal and written communication and demonstrates excellent customer service skills

- Ability to be adaptable, working with challenging and demanding tasks and customers

- Ability to quickly evaluate and prioritize tasks in a fast-paced environment

- Demonstrate detail-orientation and superior time management skills

- Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills

- Knowledge in EMR Applications (Athena, Mahler)

**POSITION LOGISTICS**

- 100% remote position

- Required to have a private office space in home or elsewhere for confidentiality

- Reports to VP, Revenue Cycle

**Compensation And Benefits**

- The pay range for this role is $17 - $21 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.

- Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions

- 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays

- 401k

~~Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be ~~~~firstname.lastname@arraybc.com ~~~~and we will not ask you to download an app onto your phone in order to conduct your interview.~~

Revenue Cycle Management Patient Services Coordinator

myPlace Health was founded in 2021 by mission-driven healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. myPlace Health is now a business division of SCAN Group. 

myPlace Health is an integrated care delivery organization that specializes in providing personalized care and coverage to older adults who wish to remain safely living in their homes and communities for as long as possible, rather than living in a nursing facility. 

Our mission is simple: to enable older adults to live the independent lives they deserve. The primary ways in which we pursue our mission are through capitated arrangements with government payers, such as Medicare and Medicaid under the PACE (Program of All-Inclusive Care for the Elderly) model, and as a value-based provider working in partnership with local health plans.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

myPlace Health

myPlace Health is built around a simple but powerful belief: older adults deserve the support they need to live safely, independently, and with dignity in their own communities. As a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, myPlace Health brings together customized medical care, social activities, and daily support for participants and their families – all under one roof.

Our centers are more than healthcare facilities. They are vibrant community hubs where participants are known by name, valued, and supported as whole people. Behind that experience is a dedicated, interdisciplinary team working together to coordinate care, remove barriers, and improve quality of life for some of the most medically and socially complex populations.

For employees, myPlace Health offers the opportunity to do deeply meaningful work in a highly collaborative setting. Team members are encouraged to contribute innovative ideas, and grow alongside a mission that prioritizes compassion, respect, and impact. The result is a culture where people feel connected—to their colleagues, their participants, and the communities they serve.

At myPlace Health, work is more than a job. It’s a shared commitment to honoring what matters most.

If you’re passionate about creating a welcoming, organized, and participant-centered experience, this role is your opportunity to make a meaningful impact. As a Clinic Receptionist, you’ll be the first point of contact for participants and caregivers—ensuring every interaction is seamless, respectful, and supportive. You’ll help keep clinic operations running smoothly by managing front desk workflows, coordinating appointments, and connecting participants with the care they need.

You’ll serve as a central hub across the clinic, partnering closely with providers, the Interdisciplinary Team (IDT), and scheduling teams to ensure clear communication, timely coordination, and a high-quality experience for the older adults we serve.

**Responsibilities**

- Own the front desk experience: Serve as the first point of contact for participants and caregivers, creating a welcoming, organized, and participant-centered clinic environment while supporting daily operations.

- Manage the flow of care: Perform check-in and check-out for clinic visits and onsite services, ensuring accurate documentation and a smooth participant experience. Monitor clinic flow, support walk-ins, and communicate delays or updates to staff and participants.

- Coordinate scheduling with precision: Schedule, confirm, and coordinate clinic appointments and follow-ups in partnership with providers and care teams. Support procedural scheduling and ensure timely, accurate execution across teams.

- Be the communication hub: Manage the main center phone line, including call routing, transfers, and voicemails. Route messages appropriately, escalate urgent needs, and ensure clear communication across participants, caregivers, and internal teams.

- Connect teams to deliver care: Serve as a liaison between clinic staff, the Interdisciplinary Team (IDT), and centralized scheduling to ensure alignment and continuity of care.

- Keep records accurate and audit-ready: Maintain timely and accurate documentation in EMR and scheduling systems, including appointment updates, participant information, and administrative workflows.

- Support the details that matter: Verify and update participant demographics and communication preferences. Assist with referrals, records requests, and other administrative coordination while maintaining compliance with HIPAA standards.

- We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

- Actively support the achievement of myPlace Health's Vision and Goals.

**Qualifications And Experience**

- High school diploma or equivalent experience, with at least 2+ years in a receptionist, front desk, or administrative support role—ideally within a healthcare, clinic, or senior services environment.

- Proven experience supporting scheduling and participant flow, including check-in/check-out, appointment coordination, and managing multi-provider calendars.

- Strong familiarity with EMR/EHR and scheduling systems, with a high degree of accuracy in documentation and data entry.

- Strong communication and customer service skills, including the ability to de-escalate concerns and communicate clearly with participants, caregivers, and staff.

- A genuine passion for serving high-risk seniors and frail older adults with warmth, patience, and respect.

- Demonstrated ability to maintain confidentiality and consistently follow HIPAA and organizational policies when handling sensitive participant information.

- Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks in a fast-paced clinic environment.

- A team-oriented approach with experience coordinating effectively across providers, the Interdisciplinary Team (IDT), and centralized scheduling teams.

- Consistent attendance and punctuality, with the ability to work standard clinic hours as scheduled.

- Proficiency with office technology, including phone systems, Microsoft Office or Google Workspace, scanners/copiers, and communication tools.

- Bilingual skills preferred (Spanish or other languages), depending on site needs.

**Tuberculosis Screening Policy**

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

**What's In It For You**

- Base salary range: $20.14 to $29.16 per hour

- An annual employee bonus program

- Medical, Dental, Vision coverage

- Generous paid-time-off (PTO)

- 11 paid holidays per year, plus 1 additional floating holiday

- Excellent 401(k) Retirement Saving Plan with employer match.

- Robust employee recognition program

- Robust Wellness Program

- Tuition reimbursement

- An opportunity to become part of a team that makes a difference to our members and our community every day!

Clinic Receptionist

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