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Industry: Software Development
Company Size: 11-50 employees

Swooped

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**About the Opportunity **

The organization is on a mission to change the way people care for their hearts. This role provides the first app and connected heart monitor to help people track and manage their heart health. With this solution, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users have seen meaningful drops in blood pressure, cholesterol and even weight.

Recognized as the digital leader in preventive heart health, this solution is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. The company has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform.

**About the Role **

The company is searching for a proven leader to join as its **Director, Client Success Operations. ** In this role, there will be an opportunity to collaborate cross-functionally to continue to build out operational strategy, insights, and processes in order to scale the Customer Success organization. This role will also work on programs and projects between the Customer Experience organization while representing Sales Operations to the rest of the organization, which are critical to drive world-class experience.

It is also critical, as the company scales quickly, that this individual can help lead through the next phase of growth by building systems and their connectivity. If there is enjoyment in applying logic to business processes using various systems, while making data flow ‘easy’ across all steps in the customer lifecycle, this could be a good fit. This role is for someone who aspires to solve complex business problems through automation while keeping client and end-user needs top of mind.

Reporting into the VP, Sales Operations & GTM Systems, this role will seek to improve end-to-end experiences both for internal and cross-functional stakeholders. The company is seeking someone who is energetic, self-driven, and motivated who will build scalability across the Customer Experience (CX) department through automation, systems management, and data integrations. To be successful in this position, there should be a user-first mentality and attitude, as both clients and users are the biggest assets, and there is an obsession with ensuring both are exceedingly happy.

**Key Responsibilities **

- Own the end-to-end systems connectivity and usage across the entire CX department.

- Overlay all existing processes into appropriate tools to make sure ‘who-does-what-when’ aspects are captured seamlessly.

- Work closely with key CX leadership to ensure business requirements are identified, and a plan of action is managed to automate all initiatives.

- Act as a proactive business partner to Customer Success leadership, anticipating needs, identifying operational gaps, and driving forward-looking solutions that enable scale.

- Ability to work bottom up as well as top down to drive growth discussions as the organization looks to build a ‘white glove service experience’ across the organization.

- Partner with internal and cross-functional stakeholders across Customer Experience, Marketing, Product, and Sales teams to drive stronger alignment on goals and objectives.

- Ability to think Scalability and Efficiencies at all times – allow automation and systems to be that one point solution instead of ‘patch-fixes’.

- Own reporting and dashboards associated with CX needs – work in collaboration with the cross-functional Data team for support.

- Collaborative and a team player to align with all Revenue Operations stakeholders and have a ‘one team’ mentality.

- Create efficiencies across all aspects of the CX lifecycle through overlapping business acumen with technical know-how while building Sales Operations for scale.

- Ability to measure performance through various KPIs (e.g., revenue growth, client health, CS lifecycle, attribution and conversion rates, speed of progression, user adoption, audit trails, bottleneck improvements, etc).

- Manage and prioritize project plans to set appropriate expectations, address stakeholder goals, determine target dates, and provide regular updates.

- Focused on measuring own success through various metrics/KPIs (e.g., Systems health and usage, data flow management, data accuracy rate, dashboard / reporting adoption, automation, speed to delivery, etc).

**Required Qualifications **

- 7+ years of professional experience across business systems management, database management and/or automation.

- Experience working in a revenue-focused department is a must (Customer Success, Sales, or Marketing).

- Relevant industry experience within digital healthcare or SaaS is a plus.

- Ability to think operationally across CX, with the ability to influence process lifecycle with appropriate technical resources, is highly preferred.

- Proven leader who has experience working in a complex business environment and across multiple systems and automation tools to drive effective outcomes.

- Knowledge of working with Salesforce.com, Tableau, BI Tool, Asana, or similar systems.

- An AI superuser, utilizing AI in daily work and familiar with multiple AI tools.

- Ability to travel up to 15% annually as needed.

~~The US base salary range for this full-time position is ~~**$160,000.00-$190,000.00 **~~. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits. ~~

The organization has a positive, diverse, and supportive culture - it looks for people who are collaborative, creative, and courageous.

~~The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. ~~

Director, Customer Success Operations

Hello Heart is the digital leader in preventive heart health. We provide members with a connected blood pressure monitor and AI-driven digital coaching app. Through human-centric design, members receive actionable insights around healthy eating, activity, and can track key heart metrics like blood pressure and cholesterol unique to each person and consistent with clinical guidelines. By building a habit of monitoring heart health, members create sustained lifestyle changes. Validated in peer-reviewed studies, Hello Heart members achieve significant reductions in blood pressure over a sustained period. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and trusted by leading Fortune 1000 employers, national health plans and pharmacy benefit managers. Visit www.helloheart.com for more information.

Industry: Wellness and Fitness Services
Company Size: 201-500 employees

Hello Heart

**About Hello Heart**

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

**About The Role**

We are searching for a proven leader to join us as our **Director, Client Success Operations. **In this role, you will have the opportunity to collaborate cross-functionally to continue to build out operational strategy, insights, and processes in order to scale our Customer Success organization. You will also work on programs and projects between the Customer Experience organization while representing Sales Operations to the rest of the organization, which are critical to drive world-class experience.

It is also critical, as we scale quickly, that you can help lead us through the next phase of growth by building systems and their connectivity. If you enjoy applying logic to business processes using various systems, while making data flow ‘easy’ across all steps in the customer lifecycle, this could be a good fit for you. This role is for someone who aspires to solve complex business problems through automation while keeping client and end-user needs top of mind.

Reporting into our VP, Sales Operations & GTM Systems, you will seek to improve end-to-end experiences both for internal and cross-functional stakeholders. We are seeking someone who is energetic, self-driven, and motivated who will build scalability across our Customer Experience (CX) department through automation, systems management, and data integrations. To be successful in this position, you should have a user-first mentality and attitude, as both our clients and users are our biggest assets, and we are obsessed with ensuring both are exceedingly happy.

**Responsibilities**

- Own the end-to-end systems connectivity and usage across the entire CX department.

- Overlay all existing processes into appropriate tools to make sure ‘who-does-what-when’ aspects are captured seamlessly.

- Work closely with key CX leadership to ensure business requirements are identified, and a plan of action is managed to automate all initiatives.

- Act as a proactive business partner to Customer Success leadership, anticipating needs, identifying operational gaps, and driving forward-looking solutions that enable scale.

- Ability to work bottom up as well as top down to drive growth discussions as we look to build a ‘white glove service experience’ across our organization.

- Partner with internal and cross-functional stakeholders across Customer Experience, Marketing, Product, and Sales teams to drive stronger alignment on our goals and objectives.

- Ability to think Scalability and Efficiencies at all times – allow automation and systems to be that one point solution instead of ‘patch-fixes’.

- Own reporting and dashboards associated with CX needs – work in collaboration with our cross-functional Data team for support.

- Collaborative and a team player to align with all Revenue Operations stakeholders and have a ‘one team’ mentality.

- Create efficiencies across all aspects of the CX lifecycle through overlapping business acumen with technical know-how while building Sales Operations for scale.

- Ability to measure performance through various KPIs (ex: revenue growth, client health, CS lifecycle, attribution and conversion rates, speed of progression, user adoption, audit trails, bottleneck improvements, etc).

- Manage and prioritize project plans to set appropriate expectations, address stakeholder goals, determine target dates, and provide regular updates.

- Focused on measuring your own success through various metrics/KPIs (Ex: Systems health and usage, data flow management, data accuracy rate, dashboard / reporting adoption, automation, speed to delivery, etc)

**Requirements**

- 7+ years of professional experience across business systems management, database management and/or automation.

- Experience working in a revenue-focused department is a must (Customer Success, Sales, or Marketing).

- Relevant industry experience within digital healthcare or SaaS is a plus

- Ability to think operationally across CX, with the ability to influence process lifecycle with appropriate technical resources, is highly preferred.

- Proven leader who has experience working in a complex business environment and across multiple systems and automation tools to drive effective outcomes.

- Knowledge of working with Salesforce.com, Tableau, BI Tool, Asana, or similar systems.

- You are an AI superuser, utilizing AI in your daily work and familiar with multiple AI tools

- Ability to travel up to 15% annually as needed.

~~The US base salary range for this full-time position is $160,000.00-$190,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.~~

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

Brightwheel is the leading platform for early education that combines SaaS, Payments, and a consumer-like daily experience. With brightwheel, teachers save valuable time through easy tools for assessment, communication, and photo sharing; administrators can manage their business with enrollment, reporting, and online bill pay; parents get a beautiful, real-time view of their child’s day that helps them participate in the learning + continue it at home. Brightwheel is the fastest growing and top reviewed product in early education - a $100B US market. Investors include Addition, Bessemer, Emerson Collective, GGV Capital, Lowercase Capital, and Mark Cuban. We're hiring!

Open Positions: https://jobs.lever.co/brightwheel
Shark Tank Pitch: https://www.youtube.com/watch?v=5iKitGJeAZ4

Industry: Education Administration Programs
Company Size: 201-500 employees

brightwheel

**Our Mission and Opportunity**

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

**Our Team**

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

**Who You Are**

- You are an operator at your core—you don’t just set direction, you execute and drive outcomes

- You bring a strong AI-first mindset and are excited to fundamentally redesign how support operates using AI, not just incrementally improve it

- You have a track record of owning and transforming complex, customer-facing functions, especially in ambiguous or fast-changing environments

- You think in systems—able to diagnose problems, identify root causes, and redesign workflows for scale and efficiency

- You operate with high agency and ownership, proactively identifying opportunities and driving change without waiting for direction

- You are analytical and metrics-driven, comfortable owning business outcomes like CSAT, cost efficiency, resolution time, and fraud/risk performance

- You are a strong cross-functional leader, able to partner effectively across Product, Engineering, Operations, Finance, and GTM

- You are comfortable navigating ambiguity and making high-quality decisions quickly, balancing speed with sound judgment

- You are not limited by traditional definitions of support—you are motivated by the opportunity to build and evolve a business function

**What You’ll Do**

- Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers

- Own Payments Operations performance, including fraud, risk, and dispute management, through the team’s leadership layer

- Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency

- Drive step-function improvements in support operations, including tooling, processes, staffing model, and performance management

- Deliver against key business metrics including CSAT, SLAs, time to resolution, handle time, cost reduction, dispute win rate, and chargeback/charge-off reduction

- Operate as a hands-on leader—diagnosing issues, setting direction, and executing alongside the team

- Partner cross-functionally to ensure support and payments operations are aligned with broader product, engineering, and business priorities

- Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement

- Identify opportunities to expand scope and impact over time, contributing to broader business and operational leadership

**What You Bring**

- 8-10+ years of relevant operating experience at high-growth organizations

- Led and scaled customer-facing or operational teams in high-growth, fast-paced environments, including managing through managers

- Owned business-critical metrics (e.g., customer experience, cost efficiency, operational performance, or risk/fraud outcomes) at a leadership level

- Demonstrated the ability to transform a function or system, not just manage existing processes

- Applied AI, automation, or technology to meaningfully improve workflows, efficiency, or customer experience

- Successfully navigated ambiguous or “messy” environments, bringing structure, clarity, and results

- Built or improved operational systems and processes that scaled with business growth

- Partnered cross-functionally to drive outcomes across teams and influence company-level decisions

- (Nice to have) Experience with payments, fraud, risk, or dispute operations

- (Nice to have) Experience in Customer Support or Service environments

**This Role Isn’t a Fit If**

- You’re primarily a people manager who prefers directing layers vs. personally diagnosing problems and driving change

- You’re looking to run an org that is already a stable well-running machine rather than transform, upgrade and evolve from first principles

- You think of Customer Support as a service function to optimize incrementally, rather than a system to fundamentally redesign with AI and automation, both for customers and the company

- You’ve used AI tools for productivity, but haven’t applied AI to redesign workflows or deliver step-function improvements

- You prefer steady, defined scope, structure, and stable environments over ambiguity, evolving mandates, and fast-changing priorities

- You’re uncomfortable owning end-to-end business outcomes (e.g., cost, efficiency, CX, risk) and being accountable for results—not just inputs

- You want a pure domain/functional role (e.g., Head of Support or Payments specialist) rather than a generalist operator role with expanding scope

- You optimize for perfection over speed, or prefer long planning cycles over rapid iteration and execution

~~Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.~~

~~Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from **@ ** ~~~~**mybrightwheel.com ** ~~~~addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to ~~~~**security@mybrightwheel.com ** ~~~~. Thank you for helping us keep our applicant community safe.~~

Compensation Range: $147K - $217K

Director, Customer Operations

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:The organization operates within the B2B SaaS industry, focusing on customer success operations. It addresses challenges related to complex data management, inefficient workflows, and unclear performance metrics within Customer Success teams. By leveraging data analysis, process optimization, and AI tools, the organization aims to enhance operational efficiency and improve customer lifecycle management.

2. About the Opportunity:The Customer Success Operations Analyst role is designed to drive operational excellence within the Customer Success organization. This position plays a critical role in identifying inefficiencies, developing actionable insights through data, and using AI to transform workflows. The role supports leadership and cross-functional teams by maintaining reporting systems and improving processes, contributing directly to the organization’s ability to manage customer relationships effectively and at scale.

3. Responsibilities:• Audit Customer Success processes, workflows, and tools to identify and resolve inefficiencies

• Build and maintain Salesforce dashboards and reports tracking renewals, health, risk, and team performance

• Support weekly and monthly renewal and risk operating rhythms by managing pipeline, flagging risks, and ensuring data accuracy

• Lead AI-driven transformation initiatives to enhance or replace manual tasks with scalable AI solutions

• Use AI tools to automate tasks, identify data patterns, and increase personal productivity; share learnings with the team

• Analyze multiple data sources to uncover significant patterns ahead of others

• Partner with Customer Success leadership and team to remove operational friction and fulfill requests

• Collaborate with Sales, Finance, and Enablement teams to improve handoffs, reconciliations, and processes across the customer lifecycle

4. Requirements:• 2 to 4 years experience in CS Ops, RevOps, Sales Ops, GTM Analyst, or CSM roles within B2B SaaS

• Regular use of AI tools integrated into daily work

• Strong analytical abilities with quick pattern recognition and effective questioning

• Hands-on experience building Salesforce reports and dashboards

• Advanced spreadsheet skills including data cleaning, structuring, and quality assurance

• Self-motivated with the ability to close tasks independently

• Intellectual curiosity and enthusiasm for solving complex problems

5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Customer Success Operations Analyst

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