InsurePay® is a leading Insuretech SaaS platform that enables the accuracy of premiums, integrated payments, and reconciliations in real time for Agencies, Carriers, MGAs, and insurance technology providers. 
InsurePay® is empowering Carriers and their partners to allow policyholders to pay only for what they need with real-time system and data-driven accuracy and flexibility, through a feature-rich platform that offers policyholder payments, Carrier PayGo and payables, vendor payables, and claims payments and Agency receivables all integrated to back-office core systems. To learn more, visit www.insurepay.com.

Industry: Insurance
Company Size: 51-200 employees

InsurePay

Savvy Admin PROD

**Title **: Customer Support Analyst (PayGo Support Team)

**Reports to **: Customer Support Leadership (Associate Director of Customer or Customer Support Manager)

**Location: **Remote (US) or Hybrid (Buffalo)– in office T & TH

**About the role: **

InsurePay is looking for motivated, detail-oriented individuals who are passionate about customer support and excited to help deliver an industry-leading SaaS solution to the property and casualty market. You will be part of a geographically dispersed support team that serves customers across our unified Pay-As-You-Go ecosystem, including InsurePay, TRUPAY, and Payroll Connect products.

Because our products sit at the intersection of insurance and payroll data, this role requires strong familiarity with payroll concepts, payroll files, and payroll workflows. You will work regularly with structured payroll data, investigate payroll reporting issues, and assist customers and partners in resolving payroll-related discrepancies.

As InsurePay continues to evolve its AI-powered support strategy, you will also interact with AI-driven support tools, automation workflows, and knowledge systems that help scale customer support. This includes contributing to automation initiatives, improving knowledge base content, and collaborating on ways AI can improve resolution speed and accuracy.

You will build strong, direct client relationships and partner closely with internal teams to proactively resolve issues, refine processes, and continually improve the overall customer experience. You should enjoy working in a dynamic, fast-paced environment where each day is different and where your contributions directly shape how we scale and evolve as a company.

If you are ready to take on a new challenge and be truly part of building a company and a unified support organization, this is the role for you!

**You’re excited about this opportunity because you will .... **

- Provide direct customer support for the unified InsurePay Pay-As-You-Go ecosystem (InsurePay, TRUPAY, and Payroll Connect) via phone, email, chat, and AI-assisted channels, ensuring high-quality, timely responses to client needs.

- Serve as a trusted partner to customers by building strong relationships grounded in rapid issue resolution, empathy, and a deep understanding of payroll-driven insurance billing workflows.

- Act as the “voice of the customer”, sharing feedback, trends, and insights with internal teams (e.g., Product, Engineering, Sales, Implementation, Marketing, Payroll Partner Coordination) to improve our products, processes, and overall customer experience.

- Develop deep knowledge of payroll processing, payroll file structures, payroll reporting cycles, and how payroll data drives premium calculations within InsurePay’s Pay-As-You-Go ecosystem.

- Own customer inquiries end-to-end: log, triage, research, troubleshoot, and resolve issues; escalate when appropriate; and follow up to ensure a complete and satisfactory resolution for every case.

- Collaborate cross-functionally with fellow support analysts and other departments to coordinate responses, resolve recurring issues, and contribute to a seamless and consistent customer experience across all Pay-As-You-Go products.

- Investigate complex issues involving payroll data, payroll files, system configurations, and premium calculations, clearly communicating findings and solutions to customers and internal stakeholders.

- Support Payroll Connect / InsurePay Connect workflows, including manually retrieving and processing payroll data, monitoring registration and onboarding progress, and following up with partners and customers to ensure timely completion of required steps.

- Work with structured data (e.g., XML, TXT files) and tools like Microsoft Excel to validate, interpret, and reconcile payroll and premium information where needed.

- Contribute to AI-driven support initiatives, including improving chatbot responses, refining automation workflows, tagging tickets for AI training, and helping expand the support knowledge base.

- Proactively identify patterns and recurring issues, recommend process or product improvements, and help drive initiatives that raise overall customer satisfaction and operational efficiency.

- As you grow in the role, mentor peers and new hires while sharing expertise in payroll workflows, product knowledge, and AI-assisted support best practices.

**We’re excited about you because you …. **

- Have a strong interest in building a career in SaaS customer support within the payroll and insurance technology space.

- Bring curiosity and enthusiasm for how AI, automation, and modern support tooling can improve customer experience and support operations.

- Have a genuine passion for customer experience, process excellence, and building the kind of support organization that customers and colleagues love to work with.

- Communicate clearly and effectively—both cross-functionally (with Sales, Product, Marketing, Engineering, and other teams) and externally with customers—across multiple channels (email, phone, video, and written documentation).

- Can digest complex or technical data and explain it in a way that is clear, concise, and accessible for different audiences, including non-technical users.

- Bring strong organization, time management, and prioritization skills, with the ability to manage multiple cases and stakeholders in a dynamic environment.

- Think strategically about how to improve processes and experiences while also being comfortable executing tactically and rolling up your sleeves to solve day-to-day problems.

- Have a customer-first mindset, strong problem-solving abilities, and a calm, professional demeanor under pressure.

**Must Have Experience **

- Bachelor’s degree or equivalent practical experience

- 2–3 years of experience in customer support roles involving payroll systems, payroll data, or payroll-related SaaS platforms

- Demonstrated experience supporting business customers in payroll, financial technology, HR technology, or insurance platforms

- Demonstrated experience and comfort using technology tools and applications, including:

- Microsoft Excel and the broader MS Office suite

- Collaboration tools such as Teams, and similar platforms

- Ticketing systems like Zendesk, workflow tools such as Salesforce, Jira, and comparable systems

- Basic understanding of XML, CSV, and TXT file formats and comfort working with structured data files (especially in the context of payroll or financial data)

- Experience working in environments where automation, knowledge bases, or AI-assisted support tools are used to improve support delivery.

**Nice to Have Experience **

- Workers’ compensation insurance or Pay-As-You-Go insurance billing

- Integration between payroll providers and insurance platforms

- Experience contributing to AI-powered customer support tools, chatbots, or automation initiatives

- Experience working with API integrations or payroll partner ecosystems

**Benefits **

- Competitive compensation

- Generous vacation policy

- Full medical, dental, and vision packages

- 100% employer paid Life and AD&D Insurance

- Optional LTD and STD coverage

- 100% employer paid employee assistance program

- Paid Parental Leave

- 401(k) with company match

**About Us: **

InsurePay® is a SaaS billing and payments platform that ensures accuracy of insurance premiums and offers integrated payments and reconciliations for Agencies, Carriers, MGAs, and insurance technology providers. We are empowering carriers to allow policyholders to pay only for what they need through accurate, timely, and data-driven reconciliations with a feature-rich platform that offers carrier payables, vendor payables, and claims payments all integrated to back-office systems.

With the ability to deliver an industry-leading solution, we pride ourselves on being a leader in the property and casualty market. We are a venture backed Insurtech company who is growing fast … like really fast! We hope you come join us!

Customer Service Specialist

Our mission is to bring the best new fiction forward. Celebrating and championing emerging authors and the distinctively fresh work they are uniquely capable of writing. Providing our readers with books they might not have found elsewhere. Since our founding in 1926, we’ve chosen many unknown books that later became iconic works of American fiction.

Want to join the club? We’re always looking to hire new teammates, so check out our job posting.

Industry: Online and Mail Order Retail
Company Size: 51-200 employees

Book of the Month

Book of the Month is seeking a Customer Support Team Lead to help manage our high performing customer service team whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, handle sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books.

What you will do…

- Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge

- Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members

- Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases

- Effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports

- Oversee dispute resolution by maintaining SOPs, and regularly reporting findings and results

- Conduct root cause analyses on member-reported bugs

**About You…**

- 1-5 years of experience in a Customer Service agent role required

- Previous management experience of agents is a plus.

- Excellent time management and organizational skills.

- Excellent ability to de-escalate and deal with challenging situations.

- Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks.

- Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy

- Curious-minded and passionate about getting to the root of issues

- Ability to effectively communicate with stakeholders outside of customer service

- Interested in commercial fiction and/or ecommerce

-  Experience with Zendesk is a plus

Salary Range: $66,300 - $75,000

Customer Support Team Lead

ABB (ABBN: SIX Swiss Ex) ist ein global führendes Technologieunternehmen in den Bereichen Stromnetze, Elektrifizierungsprodukte, industrielle Automation und Robotik und Antriebe mit Kunden in der Energieversorgung, der Industrie und im Transport- und Infrastruktursektor. Aufbauend auf einer über 130-jährigen Tradition der Innovation gestaltet ABB heute die Zukunft der industriellen Digitalisierung mit zwei klaren Leistungsversprechen: Strom von jedem Kraftwerk zu jedem Verbrauchspunkt zu bringen sowie Industrien vom Rohstoff bis zum Endprodukt zu automatisieren. Um zu einer nachhaltigen Zukunft beizutragen, verschiebt ABB als namensgebender Partner der FIA Formel E Rennsportserie die Grenzen der Elektromobilität. Das Unternehmen ist in mehr als 100 Ländern tätig und beschäftigt etwa 147 000 Mitarbeitende. www.abb.com

Industry: Herstellung von Automatisierungsanlagen
Company Size: 10.001+ Beschäftigte

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Technical Support Manager

The Technical Support Engineer will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives such as ACS6000, 6080, ACS800, 880, Cycloconverters experience will be an advantage.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

This role contributes to the Process Automation, Marine and Ports Division in San Diego, CA. The work model for the role is Remote

**Your role and responsibilities:**

- Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide

- Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS)

- Support customers by telephone, e-mail, remote connection and on site

- Technical advisory function internally in ABB Marine

- Contribute towards development and R&D teams further developing and enhancing advanced services and solutions

- Field service work on site with traveling expectations of 25-30% worldwide

**Our Team Dynamics**

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

**Qualifications for the role:**

- Bachelor’s degree in electrical engineering, or higher, and education in Marine industry is beneficial.

- Experience in marine variable frequency drives, both low and medium voltage.

- Alternately a special combination of education and experience and/or demonstrated accomplishments.

- Willingness to travel for on-site support and service activities.

- Preferred experience with ABB marine equipment.

- Ship electrician experience or have experience from shipyards, understanding and interest in marine installations

- Familiarity with marine/offshore work environment and procedures.

- Proficiency in diagnostic tools and software used for troubleshooting drive systems.

**What's In It For You**

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $86,200 and $160,000 annually.

**ABB Benefit Summary For Eligible US Employees**

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

**Health, Life & Disability**

- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

- Choice between two dental plan options: Core and Core Plus

- Vision benefit

- Company paid life insurance (2X base pay)

- Company paid AD&D (1X base pay)

- Voluntary life and AD&D – 100% employee paid up to maximums

- Short Term Disability – up to 26 weeks – Company paid

- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

- Parental Leave – up to 6 weeks

- Employee Assistance Program

- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

- Employee discount program

**Retirement**

- 401k Savings Plan with Company Contributions

- Employee Stock Acquisition Plan (ESAP)

**Time off**

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

**More About Us**

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of

integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Technical Support Engineer - Drives

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. 

Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.

Interactions with this account must comply with the Terms: https://bit.ly/sanofi-terms

Industry: Fabrication de produits pharmaceutiques
Company Size: + de 10 000 employés

Sanofi

**Job title: ** Digital R&D Strategy and Operations Analyst

- Location: Morristown, NJ

**About The Job**

As **Digital R&D Strategy and Operations Analyst ** within our **Digital team **, you will support Operations Leads in ensuring the smooth and effective running of up to two verticals' digital product portfolio. You will contribute to strategy execution, financial tracking, performance reporting, and stakeholder communications — helping the team deliver impact at scale across Digital R&D.

This is a coordination-heavy role that requires strong organizational skills, attention to detail, and the ability to work across multiple teams and functions in a fast-paced, global environment.

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

**About Sanofi**

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

**Main Responsibilities**

**Strategy & Roadmap Support**

- Assist in maintaining and updating the verticals' strategy documentation and product roadmap

- Help prepare materials for strategic planning sessions, leadership reviews, and governance forums

- Track roadmap milestones and flag dependencies or risks to the Operations Lead

**Financial Management Support**

- Support budget tracking and reporting in collaboration with Finance and Procurement

- Help consolidate inputs for annual and mid-year strategic planning cycles

**Resource & Staffing Coordination**

- Assist in tracking staffing allocation across products and flagging gaps or optimization opportunities

- Support coordination activities with People & Culture and Procurement on staffing topics

- Maintain up-to-date resource planning documentation and tools

**Performance Monitoring & Reporting**

- Collect, validate, and consolidate OKRs/KPIs from Product Line Owners for verticals and global Digital scorecards

- Support post-implementation ROI reviews and product adoption monitoring

- Contribute to ensuring the quality and consistency of analytical deliveries

**Governance & Communication Support**

- Help prepare content and materials for the Verticals' Guiding Coalition meetings

- Assist in coordinating cross-vertical and cross-functional initiatives

**General Coordination**

- Facilitate meetings, capture action items, and follow up on commitments

- Support ad hoc analyses and projects as directed by the Operations Lead

- Support the vendors’ management: contracting and smooth onboarding

**About You**

**Basic Qualifications:**

- 1–3+ years of experience in Strategy, Operations, or a related field

- Bachelor’s or Master’s degree in business, finance, life sciences, digital field, or related field

- Understanding of organizational change management and Six Sigma methodologies

- Strong organizational skills and attention to detail

- Experience working with budgets, OKRs, and performance metrics

- Ability to synthesize data into clear, actionable insights and presentations

- Proficiency in Excel and PowerPoint

- Strong written and verbal communication skills

- Ability to collaborate across technical, business, and finance teams

- Results-oriented, proactive, and able to manage multiple priorities in a fast-paced environment

**Preferred Qualification**

- Experience in digital R&D teams

- Familiarity with BI tools (Power BI, Tableau)

- Familiarity with pharma R&D processes (portfolio management, clinical operations, CMC, Labs)

- Basic understanding of agile development and product lifecycle

**Why Choose Us**

- Bring the miracles of science to life alongside a supportive, futurefocused team.

- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

- Join the digital force behind Sanofi’s AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.

- Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.

- Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SA

#vhd

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Digital R&D Strategy and Operations Analyst

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