Symetra is a financial services company offering annuities, life insurance and employee benefits that help people create secure retirements, protect their families and get benefits at work. We are headquartered in Bellevue, Washington, and have offices across the country.

Interested in a career at Symetra, but think you’re not "the insurance type?” You might be surprised by the variety of jobs that keep Symetra rolling.  Plus the vast majority of our roles are open to being full-time remote.  Check out our latest opportunities at symetra.com/about-us/careers/

To see our social media guidelines, visit: symetra.com/social

Symetra Life Insurance Company is the parent company of First Symetra National Life Insurance Company of New York (collectively, “Symetra”). Symetra Life Insurance Company does not solicit business in the state of New York and is not authorized to do so. Each company is responsible for its own financial obligations.

Industry: Insurance
Company Size: 1,001-5,000 employees

Symetra

Savvy Admin PROD

Symetra offers a thrilling chance to become part of our team as an **Associate Claims Examiner **!

**About The Role**

Provide claims assistance as directed including sole responsibility for researching, recording, and reporting findings from DMF monthly runs across both life and retirement divisions. Maintains individual life waiver of premium, individual disability income and various accelerated benefits reports and databases including monthly reviews and administration. Prepares communication for initial death claims and follow-ups claims communications for our customers for at least two of the claims divisions. Provides claims assistance by communicating with our customers both via written letters and verbal communication. Acts as accuracy check for keying of ACH payments to customers and maintains both ingoing and outgoing communication coordination.

**What You Will Do**

- Prepares written communication for death claim notifications in at least two divisions. Provides assistance with both written and verbal communication with our customers and serves as backup to claims examiners on telephones.

- Perform peer reviews for staff, support Retain Asset Program and service as primary EFT Table N Entry coordinator.

- Ensures compliance with internal and external regulations and maintains accurate and timely records including ensuring that customers are tracked and kept aware of their accounts.

- Assist or service as back-up for monthly death master file review for IA, Deferred and Life products. Review includes

**Why Work at Symetra**

Here’s what some of our employees share about why they choose to work at Symetra:

~~“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner~~

**What We Offer You**

**Benefits and Perks**

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

- Flexible full-time or hybrid telecommuting arrangements.

- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.

- Paid time away including vacation and sick time, flex days and ten paid holidays.

- Give back to your community and double your impact through our company matching.

- Want more details? Check out our Symetra Benefits Overview.

**Compensation**

**Hourly Range: $22.00 - $30.87 ** plus eligibility for annual bonus program.

**Who You Are**

- High school diploma or equivalent work experience, college degree a plus.

- 1-3 years of cumulative, relevant experience

- Good written and verbal communication skills

**Please Review Symetra’s Remote Network Minimum Requirements**

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:

- Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."

- Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.

- Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra, you will be asked to test your internet speed. You must confirm that your internet connection meets or exceeds Symetra’s standard as outlined above.

**Identity Verification**

Symetra is committed to fair and secure hiring practices. After the initial phone screen, candidates must be on video for all interviews. Symetra will verify at key points that candidates are not seeking employment fraudulently, such as using a false identity.

Failure to align with verification procedures may result in

- Disqualification from the recruitment process.

- Withdrawal of a job offer.

- Termination of employment and other criminal and/or civil remedies, if fraud is discovered.

**We empower inclusion**

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

**Crafting a world where more people have access to financial freedom.**

Symetra is a nationwide financial services company committed to assisting individuals in achieving their financial goals and gaining confidence about their future. Our actions are guided daily by the principles of Value, Transparency, and Sustainability. We provide essential products and services at fair prices, maintain open communication so customers clearly understand their purchases, and develop products and manage the company with a focus on long-term success. We emphasize supporting communities, empowering employees, and advancing diversity, equity, and inclusion (DEI). Join us to help create a world where financial freedom is accessible to more people.

For more information about our careers visit: https://symetra.eightfold.ai/careers

**Work Authorization**

This position does not offer employer-sponsored work visas or related assistance. Candidates must already have legal permission to work in the United States when hired. They must keep this authorization for the entire duration of their employment with our company.

Associate Claims Examiner

Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 135,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 46 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI". 

Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, mortgages, and senior health. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com. 

Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.

Industry: Financial Services
Company Size: 1,001-5,000 employees

Primerica

**Join Our Team**

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

**About This Position**

The Life Claims Examiner III is responsible for reviewing and adjudicating complex, large dollar contestable and incontestable claims. This includes deaths in a foreign country and Terminal Illness Accelerated death claims. The person in this position will be responsible for communicating delicate information to beneficiaries, agents and attorneys in a professional manner; both written and verbally, in order to bring claims to their completion. The Examiner III will work with Underwriting and outside Vendors to obtain the necessary requirements and input necessary to adjudicate a contestable claim.

Salary range up to 60K USD Annual

**Responsibilities & Qualifications**

Responsibilities and Duties:

- Review Policy information to determine coverage eligibility and proper beneficiary

- Conduct timely investigations consisting of obtaining Beneficiary and Agent statements, medical records, prescription records, criminal records and motor vehicle records

- Review any statutory requirements regarding fair claim practices, investigation timeframes, divorce revocation, estate requirements, minor beneficiary rulings and post-mortem claim interest

- Make solid claim recommendations

- Proactively contact beneficiaries and agents in order to keep a claim moving without delay

- Actively participate in Underwriting and Claim Collaboration calls

- Document timeline, facts and recommendations

- Handle high volume caseload with competing priorities

**Qualifications**

- 6-10 Years’ experience in Life Insurance Claims

- High School or College degree

- Strong Critical thinking skills

- Strong Research and organizational skills

- Strong verbal and written communication skills

- Strong Computer skills

- Ability to prioritize workload

- LOMA or ICA designation a plus

**Remote position**

**FLSA Status**

This position is exempt (not eligible for overtime pay):

No

**Our Benefits**

- Day one health, dental, and vision insurance

- 401(k) Plan with competitive employer match

- Vacation, sick, holiday and volunteer time off

- Life and disability insurance

- Flexible Spending Account & Health Savings Account

- Professional development

- Tuition reimbursement

- Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Claims Examiner 3

Claritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. We work across the healthcare value chain to expose imbalanced and inefficient pricing practices. Led by deeply experienced analysts, negotiators and innovators, Claritev provides tech-enabled solutions and services fueled by proprietary data from over 40 years of experience. Today, along with machine learning and AI, we utilize a robust enterprise platform to deliver price transparency, improve payment accuracy, and drive more meaningful analytics and decision-making.

Through Claritev, providers are able to make data-enabled decisions to optimize their service offerings, market position and ultimately deliver high-quality care. Payors and third-party administrators can deliver greater flexibility and value to plan sponsors. Employers can drive cost-efficient benefit design and patients can finally afford the care they need. 

By focusing on customized solutions that that improve transparency, affordability and quality for all key players, we’re igniting a more competitive marketplace — one that lowers overall costs while improving quality. Claritev brings the transparency our nation needs to see its way to a better healthcare system.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

Claritev

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive ~~to **bend the cost curve in healthcare ** ~~ for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

**Job Summary**

~~This position is responsible for contacting healthcare providers to discuss negotiations for a specific dollar range of eligible claims/bills prior to payment, in order to achieve maximum discounts and savings on behalf of payor/client.~~

**DUTIES**

-  Manage a high volume of healthcare claims thoroughly to maximize savings opportunities on each claim within the established department production standards and individual goals by contacting provider on all assigned claims and presenting a proposal while maintaining high quality standards.

-  Perform provider research to provide support for desired savings.

-  Address counteroffers received and present proposal for resolution while adhering to client guidelines and policy and procedures.

-  Seek opportunities to achieve savings with previously challenging/unsuccessful providers.

-  Seek opportunities to establish ongoing global or concurrent agreements for future claims.

-  Update provider data base for reference and claims processing on subsequent claims.

-  Initiate provider telephone calls as often required with respect to proposals, overcome objections and apply effective telephone negotiation skills to reach successful resolution on negotiated claims.

-  Up to 40% of time will be on phone with providers.

-  Provider education to providers online provider portal services available for proposal review and approval

-  Meet and maintain established departmental performance metrics.

-  Handle post claim closure service inquires, including payment status and defending original negotiation terms.

-  May require ACD phone responsibilities and tracking outcomes.

-  Collaborate, coordinate, and communicate across disciplines and departments.

-  Ensure compliance with HIPAA protocol.

-  Demonstrate Company's Core Competencies and values held within.

-  Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.

-  The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned, as necessary.

~~JOB SCOPE: The Individual adheres to company policies and customer specific procedures to meet control standards. The Individual relies on established instructions and procedures, applies basic skills, and may develop advanced skills using tools and equipment appropriate for the position. Duties and tasks are standardized and generally contain written instructions, allowing an individual to resolve routine questions and problems, and referring more complex issues to a higher level. Work is subject to defined work output standards and production which involves high volume claims resolution. Work involves direct contact with internal and external customers.~~

,

**Compensation**

The salary range for this position is $20.23 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

**Requirements**

-  Minimum high school diploma or GED

-  Minimum 6 months experience in the health care industry (provider billing, medical coding, provider collections, insurance, or managed care); 1 year preferred.

-  State licensure certification, including NY Health and/or P&C State Adjustor license, may be required. If hired without certification, certification must be obtained, and maintained thereafter, within six months of notification. If the required state licensure certification(s) are not obtained or renewed within six months of notification, an employee may be moved to a position within a relevant job family that does not require certification/licensure, if and when such position is available. When an alternate position is unavailable, other employment actions may be implemented consistent with Claritev practice and policy.

-  Knowledge of applicable laws and statutes (state, local or federal) for positions focusing on Workers' Compensation or automobile medical ("auto") bills a plus

-  Knowledge of general office operations and/or experience with standard medical insurance claim forms

-  Good Communication (verbal, written and listening) teamwork, negotiation, and organizational skills.

- Ability to process verbal and written instructions.

- Display professionalism by having a positive demeanor, proper telephone etiquette and use of proper language and tone in a business professional environment.

-  Ability to:

- Commit to providing a level of customer service within established standards.

- Provide attention to detail to ensure accuracy including mathematical calculations.

- Identify issues and determine appropriate course of action for resolution.

- Organize workload to meet deadlines and participate in department/team meetings.

- Adjust/alter workflow to meet deadlines in a fast-paced environment.

- Work independently and handle confidential information.

-  Ability to use software and hardware related to job responsibilities, including MS Word and MS Excel spreadsheets and database software.

-  Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone.

**Benefits**

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

**Your Benefits Will Include **

- Medical, dental and vision coverage with low deductible & copay

- Life insurance

- Short and long-term disability

- Paid Parental Leave

- 401(k) + match

- Employee Stock Purchase Plan

- Generous Paid Time Off - accrued based on years of service

- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

- 10 paid company holidays

- Tuition reimbursement

- Flexible Spending Account

- Employee Assistance Program

- Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

**EEO STATEMENT**

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click **here **.

**APPLICATION DEADLINE**

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

Claims Resolution Specialist

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. As the nation’s fastest-growing PEO, Vensure uses industry-leading technology to offer complete, end-to-end solutions for payroll, human resources, benefits, risk management, and workers’ compensation services. From payroll processing and tax preparation, to full-suite benefits administration and claims management, VensureHR has payroll, HR, benefits, risk management, and workers’ compensation specialists to assist business owners with their unique business needs. Whether a product demo or specialized customer support, our service specialists provide the tools, resources, and industry expertise to help clients succeed. Vensure is committed to helping thousands of clients manage, nurture, and grow their businesses by providing employee and employer-related administration services. To learn more, visit https://vensure.com/.

Industry: Human Resources Services
Company Size: 1,001-5,000 employees

Vensure Employer Solutions

**We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.**

**About Us**

**Vensure Employer Solutions ** is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

**Position Summary**

The **Unemployment Claims Associate **supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.

**Essential Duties And Responsibilities**

- Manage and respond to assigned unemployment claims within required deadlines.

- Collaborate with designated client contacts on matters related to unemployment claims.

- Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.

- Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.

- Respond to inquiries from state agencies promptly and professionally.

- Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.

- Monitor and manage the unemployment email inbox.

- Review and address state portal correspondence as assigned.

- Maintain accurate client data within unemployment tracking software.

- Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary

**Marginal Functions**

- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.

- Attend webinars and training to stay up to date on best practices related to the company and department.

- Complete projects and other duties as assigned by supervisor.

**Knowledge, Skills, and Abilities**

- A strong drive to deliver exceptional client support to both external and internal customers.

- A flexible, positive attitude, and a dedicated team player and collaborator.

- Strong organizational skills, attention to detail, and follow-through.

- Ability to communicate clearly, concisely, and proactively, both verbally and in writing.

- Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.

- Drive to learn, grow, and contribute to the overall success of the company.

- Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

**Education & Experience**

- High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred.

- Prior work experience in an office environment is preferred by not required.

- Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

- Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

**Physical, Mental, & Communication Demands**

**Physical Demands**

- Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.

- Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

- Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.

- Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.

- Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

**Mental Demands**

- Attention to Detail: High level strategic thinking combined with attention to operational detail.

- Problem-Solving: Strong problem-solving skills with a focus on scalability and efficiency.

- Multitasking: Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.

- Decision-Making: Sound judgement and decision-making in ambiguous or complex situations.

- Adaptability: Ability to adapt to changing market conditions and partner needs.

- Stress Management: Resilience under pressure and adaptability to shifting business needs.

**Communication Demands**

- Interpersonal Skills: Ability to build and maintain strong relationships and communicate effectively with employees, managers, clients and external vendors.

- Negotiation: Skilled in negotiation, conflict resolution, and influencing without authority.

- Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

- Verbal and Written Communication: Exceptional verbal and written communication skills for executive-level reporting, cross functional coordination, and team leadership. Ability to clearly articulate strategy, goals, and expectations across diverse teams.

- Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership.

**Environmental Conditions**

This position is performed in a professional indoor office environment. Work is primarily conducted at a desk using a computer and standard office equipment. The environment generally has a moderate noise level typical of a shared office (e.g., conversations, phones, printers). The role requires the ability to work for extended periods in a

climate-controlled setting with routine exposure to office lighting and screen use.

**This Position Is Eligible For The Following Benefits**

- Health Insurance: Medical, dental, and vision coverage

- Retirement Plan: 401(k) with company match

- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law

- Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Unemployment Claims Associate - AZ - On Site

We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm founded in San Francisco, California, in 2007 with offices and leadership across the country. 

EPIC Insurance Brokers & Consultants has a depth of industry expertise across key lines of insurance, including risk management, property and casualty, employee benefits, unique specialty program insurance and private client services. 

Check out our other links for all things EPIC: https://linktr.ee/epicbrokers.

Industry: Insurance
Company Size: 1,001-5,000 employees

EPIC Insurance Brokers & Consultants

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

**JOB OVERVIEW: **

Our Claims Associates provide excellent customer service by ensuring all client needs are met while engaging in behaviors such as claims processing, evaluation, and resolution of claims. They build robust relationships through working to understand client needs and providing solutions that effectively protect the client’s risks. In this role, the Claims Associate will be responsible for supporting Claims Advocates in the servicing and managing a diverse book of Commercial Lines accounts.

**LOCATION: ** Atlanta, GA, Carmel, IN, Mount Laurel, NJ. Hybrid 3 days a week in the office is required.

**WHAT YOU’LL DO: **

A detailed list of job duties includes (but is not limited to):

This role is responsible for, although not limited to, the following job duties:

- Receives and processes information for first report of claim from insured, either by phone or email

- Processes claim with carrier or assists insured with gathering data required by company to settle a claim

- Sets up and maintains client service activity files and filing (electronic), scanning and copying of all required documents

- Maintains proper claim file documentation including claim notes, correspondence, faxes and emails in Sagitta and ImageRight

- Monitors and follows up on outstanding claims, updates accounts as necessary and answers inquiries

- Coordinates gathering of loss runs for claim reports

- Completes review of claim summary reports and prepares loss analysis materials

- Prepares client presentation materials with Microsoft PowerPoint, Word and Excel

- Assists in the coordination and development of client service materials for claims and risk control

- Assumes ownership of customer concerns and feedback until a resolution is successfully accomplished

- Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards

- Contributes to a team effort by accomplishing related results as needed

- Performs other related support duties as requested.

**ADMINISTRATIVE FUNCTIONS: **

- Filing mail electronically

- Entering and maintaining claims logs

**REPORTS AND DATABASE MANAGEMENT: **

- Document client activity in Sagitta and ImageRight system.

- Coordinate and complete Claim Summary Reports.

- Assist with loss analysis reports.

Customer Service Focus: Ability to build and maintain customer satisfaction through proactively addressing customer needs and concerns. Ensures the highest value of service is always provided and consistently delivers on commitments to the customer.

Active Listening: Enhances mutual understanding in communication with others by expressing genuine interest in the content and meaning of others’ messages. Asks clarifying questions to ensure understanding

Initiating Action: Self-starter and frequently takes a lead role in improving or enhancing a product or service to benefit the client and Frenkel. Will often demonstrate a sincere positive attitude toward getting things done and will seek out additional responsibilities that may go beyond the scope of their formal job description.

Information Seeking: Driven by an underlying curiosity and desire to know more about people, things or issues. This involves going beyond routine questions and includes digging or pressing for exact information and/or resolving discrepancies by asking a series of questions or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.

Relationship Building: Develops and maintains long-term relationships with others and excels at building and maintaining friendly interactions, establishing credibility and building rapport with individuals and networks of contacts

Achievement Motivation and Perseverance: Demonstrates a determination to achieve ever-increasing levels of performance. Sets high standards and challenging goals for new accounts, financial targets, customer service and themselves. Maintains a constant focus on exceeding objectives for both the client and Frenkel.

Composure and Resilience: Able to deal effectively with pressure, maintains focus and intensity and remains optimistic and persistent even under adversity. Demonstrates the ability and propensity to recover quickly and maintain self-control following setbacks, rejections and conflict.

**WHAT YOU’LL BRING: **

- Ability to communicate professionally.

- Strong analytical and problem-solving skills.

- Excellent communication and presentation skills.

- Strong organizational skills.

- Strong computer skills including MS office suite, Excel and PowerPoint. Experience with Tableau preferred.

- High school diploma required. College degree preferred

**COMPENSATION: **

The national average hourly rate for this role is $25.60 - $30.75  base pay, and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

**WHY EPIC: **

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

- Generous Paid Time off

- Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

- Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

- Generous employee referral bonus program of $1,500 per hired referral

- Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

- Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

- Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

- Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

- Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

- 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!

- EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

- We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

~~EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. ~~

~~California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. ~~

~~Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ~~

Claims Associate

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