Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.

Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.

Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: 
Cleveland Clinic Florida
Cleveland Clinic Canada 
Cleveland Clinic Abu Dhabi 
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas

Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital.  Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. 

Our family health centers offer:
Outpatient care 
Primary care 
Numerous subspecialties 
Numerous locations 

All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Cleveland Clinic

Savvy Admin PROD

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. You will be the first person the patient will interact with once they are through security, allowing you to set the tone for how the visit goes. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

**A caregiver in this position works Monday-Friday from 7:30AM – 4:00PM or 8:00AM – 4:30PM.**

A caregiver who excels in this role will:

- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

- Investigate, triage and resolve patient issues using the established HEART model.

- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

- Enter and maintain confidential patient information.

- Recruit, enroll and educate patients on MyChart and Appointment Pass.

- Process the workflow for the day.

- May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

- OR an Associate’s Degree and one year of experience

- OR a Bachelor’s Degree

- Ability to perform basic math sufficient to process insurance co-pays

- Demonstrated experience in providing exceptional customer services and conflict resolution

- Working knowledge of PC window applications

Preferred qualifications for the ideal future caregiver include:

- Knowledge of medical terminology

- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

**Physical Requirements:**

- Dexterity sufficient to operate a PC and other office equipment.

- Requires extended periods of standing, walking or sitting.

- Good visual acuity through normal or corrected vision.

- Must be able to navigate various locations and function in a fast-paced, hectic environment.

- Ability to lift and transport up to 25 pounds.

**Personal Protective Equipment:**

- Follows standard precautions using personal protective equipment as required.

**Pay Range**

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Patient Service Specialist

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