Darkhorse Tech provides customized installation and support for maintaining and servicing small to medium business networks of any kind.  We can create digital networks for almost any type of business and have many satisfied medical, dental, legal, finance, manufacturing and food & beverage clients.

Industry: Information Technology & Services
Company Size: 11-50 employees

Darkhorse Tech, Inc.

Savvy Admin PROD

**About Darkhorse Tech**

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

**About You**

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can’t you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

**Field Technician Summary**

As a remote Field Technician in the Tulsa, OK area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will work from home to provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

**Responsibilities**

- Provide excellent customer service via phone, remote, and on-site technical support

- Walk clients through diagnostic procedures to identify and resolve errors

- Communicate with vendors to request service, update, and resolve open tickets

- Adhere to established methods for responding to and documenting support requests

- Perform maintenance tasks on end user devices

- Provide ongoing user training and self-fix solutions to clients

- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment

- Handle technical requests such as password resets, drive mapping, and user account setup

- Run network lines, punch down cable, and terminate RJ45 connections

- Provide Saturday coverage as part of an on-call rotation schedule

- Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

**Qualifications And Skills**

- Excellent verbal and written communication

- Proven time management skills

- Proven reliability and the ability to work independently

- Excellent customer service skills

- Problem solving and troubleshooting skills

- 1-2 years of tech support experience

- 1-2 years of customer service experience

- Bachelor’s degree in Information Technology or Computer Science is preferred

- Must have reliable transportation

**Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage**

**Please note: This is a hybrid role that requires onsite visits to our clients in and around Tulsa, OK. Candidates should reside in the Tulsa area, and have reliable transportation. **

IT Field Technician

Bodwé Group is wholly owned by Mno-Bmadsen, the non-gaming investment enterprise and a wholly owned instrumentality of the Pokagon Band of Potawatomi. Bodwé Group is comprised of Seven Generations A+E, WBK Engineering, The Steelhead Engineering Company, Blue Star Integrative Studio, Bodwé Technology Solutions, and Bodwé Federal Services. Bodwé teams provide architectural services, interior design, master planning, healthcare planning, environmental consulting, federal support services, cyber/IT services, and structural, civil, and MEP engineering. We partner with Indigenous, healthcare, education, federal, municipal, community, and private clients across the country. 

We are architects, planners, consultants, designers, engineers, program managers, and contractors whose work supports the Pokagon Band and each of its more than 6,000 citizens. We design, we build, we create, we problem solve, we preserve, and we enhance human space, place, and quality of life, working as individual teams and as a collective Bodwé Group. The Bodewéwadmik people, or Potawatomi, have long been identified as the keepers of the fire. Our name, Bodwé, means to light a fire for him/her; to meaningfully serve another. As a group of talented architecture, engineering, and consulting professionals working alongside many diverse clients, the name Bodwé suits us perfectly. You will find Indigenous tradition woven into our brands and identities, and more importantly, our values and ways of working. 

Learn more at: www.bodwegroup.com

Industry: Business Consulting and Services
Company Size: 51-200 employees

Bodwé Professional Services Group

**About Bodwé Professional Services Group**

Bodwé is the Professional Services Group of Mno-Bmadsen, the investment enterprise and a wholly owned instrumentality of the Pokagon Band of Potawatomi. We are architects, planners, consultants, designers, engineers, scientists, and federal contractors, committed to growing the economy and legacy of the Pokagon Band and supporting its more than 6,000 citizens. We enhance space and place in partnership with clients that span the country and business sectors, offering full-service architecture and engineering services as well as contract support services for federal agencies. We design and build, preserve and restore, mitigate and manage, serve and problem solve.

**Position Summary**

The Mechanical Design Engineer will be responsible for mechanical engineering design and will create final construction drawings throughout the entire construction process.

**Accommodation Requests**

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, contact 269-927-0144 or careers@bodwegroup.com

**Essential Duties And Responsibilities**

Typical functions of the Mechanical Design Engineer’s job include, but are not limited to:

- Produces engineering design elements consistent with project specifications.

- Produces design elements and troubleshoots flaws in accordance with the project hours, scope, and parameters.

- Produces engineering construction documents based on project specifics.

- Manages project timelines and related design activity communication between the design team and the client accurately and timely.

- Provides assistance in the preparation of proposals and engineering agreements.

- Provides project coordination with in-house and outside sources.

- Provides timely consultation on projects to manage schedules, deadlines, site surveys, punch lists, building codes, and standards consistent with company quality standards.

- Accurately and consistently execute the QA/QC process.

- Produces accurate and complete engineering project specifications within project parameters.

- Provide timely billing of projects to the accounting department.

- Actively participates in post-design activities and represents the company in client meetings, through construction completion.

- Actively mentor junior engineers and designers.

- Follows established company policies and procedures.

- Engages actively with other company members to continuously strive to improve processes, create efficiencies, and reduce costs.

**Required**

**Education, Experience, and Technical Skills**

- Bachelor's in Mechanical Engineering, Mechanical Engineering Technology, or Architectural Engineering.

- Minimum 3 years in mechanical design engineering in the architecture, engineering, or construction industry

- Real ID or Passport or must obtain upon hire

- Proficiency in Microsoft Office suite, including Word, Excel, Outlook, and Teams

- Expert level proficiency in utilizing Revit to apply BIM Modeling knowledge to various architectural and engineering projects

- Sound knowledge of mechanical engineering fundamentals

- Excellent communicator, organizer, and engager

- Thrive in a fast-paced environment with changing demands and priorities

- Initiate and enjoy independent problem solving

- Successfully incorporate feedback and manage multiple points of view

- Demonstrate excellent language and written communication skills

**Preferred**

- Engineer in Training (EIT Designation)

- Eligible and interested in pursuing a PE License

**Working Environment**

Most of this role is performed in a professional temperature-controlled office environment when not working from a home office, remotely, or onsite at a project location.

Additionally, this role is required to attend site visits. During site visits, there may be exposure to a variety of environmental conditions, such as being outdoors, being in indoor non-temperature-controlled environments, and maneuvering into tight spaces to scan existing electrical power and lighting systems. During site visits, you will work long days (10-12 hours) to complete 3d scanning jobs at client locations. These are typically week-long trips and happen 3- 4x per calendar year.

**Physical Demands**

- Sitting/Standing: This role is generally sedentary performing sitting work utilizing technological office equipment including a laptop, mouse, keyboard, computer monitors, telephones, scanners, copiers, and fax machines.

- Walking: This role requires the ability to move about inside the office to access technological equipment required for the role. During site visits, this role requires the ability to traverse various project sites and buildings that will have uneven surfaces.

- Stooping/Kneeling/Crouching/Crawling: This role may require stooping to reload printer trays with print paper. During site visits, this role requires the ability to stoop, kneel, crouch, and crawl to set up scanning devices that will scan an existing structures heating, ventilation, air-conditioning, and piping systems.

- Using Hands/Fingers: This role constantly operates technological office equipment such as laptop, mouse, keyboard, computer monitors, telephones, and scanners, copiers, and fax machines.

- Talking/Hearing: This role requires constant communication with others in the organization to exchange information, review information, and make decisions about information.

- Seeing: This role requires the ability to view existing building structures inside and out to determine where scanning devices should be placed to get the required scans for the project.

- Carrying/Lifting: This role requires the ability to lift up to 30lbs to transport technological office equipment to and from various workspaces.

**Equal Employment Opportunity**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Native American Hiring Preference**

Our Parent Company, Mno-Bmadsen, Prefers To Hire Pokagon Citizens Who Are Qualified And Suitable For Available Positions. For Purposes Of This Section, “qualified” Means That The Applicant Meets The Technical And Experiential Needs For Employment; And “suitable” Means That The Candidate Appears To Be The Best Fit Considering Present Circumstance And Conditions. Targeted Preference Is In The Following Order

- First, to qualified Pokagon Band citizens; and

- Second, to qualified spouses, and qualified custodial parents; and

- Third, to other qualified Native Americans; and

- Fourth, to all other qualified applicants

Any determinations as to the applicability of the Pokagon hiring preference are at the discretion of each Company President.

**Reporting Branch: **Buildings Services

**Reporting Entity: **Steelhead Engineering

**Fair Labor Standards Act Status: ** Exempt

**Hours Per Week: ** 40

**Reporting Status: ** Hybrid

**Reports To: ** Engineering Technical Manager

**Manages Others: ** No

**Overnight Travel: ** Up to 10% Annually

Mechanical Design Engineer

Find Technician jobs in Tulsa, OK with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.