Renowned for its commitment to fostering a dynamic and supportive workplace, Puffy takes pride in its certification as a 'Great Place to Work'. This prestigious acknowledgment coupled with the numerous awards we have received underline our reputation as a distinguished place to work.

Founded in 2016, Puffy is a celebrated direct-to-consumer mattress and bedroom company operating across the U.S. and Canada. With a profound reputation for inventing mattresses that offer the sensation of sleeping on a cloud, Puffy is on a mission to redefine comfort and transform sleep experiences worldwide. This unwavering dedication to delivering premium sleep solutions and innovation has made Puffy one of the most popular online mattress brands in the U.S.

The inception of Puffy sprang from a simple, child-like curiosity: "What would it feel like to sleep on a bed of clouds?" This wonder led to the creation of the Puffy Mattress. What sets us apart is our groundbreaking Cooling Cloud™️ technology that epitomizes the feeling of sleeping on a cloud.

Proudly manufactured in the USA, Puffy embodies the philosophy of avoiding salesmen and markups, with the aim to deliver better sleep straight to your door.

Learn more about Puffy by visiting our website and engage with us on our social media channels:

Careers - https://apply.puffy.com/careers/
Web -  https://puffy.com
Facebook -  https://facebook.com/PuffyMattress
Twitter -  https://twitter.com/PuffyMattress
Instagram -  https://instagram.com/PuffyMattress

Industry: Retail
Company Size: 201-500 employees

Puffy

Savvy Admin PROD

**Position: ** Customer Support Associate (On-site LA)

**Compensation: **Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

**Target Total Compensation (TTC): ** Top performers consistently **exceed $36.40 per hour (reflecting a 40%+ increase over base pay). **

**Location: ** North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

**Responsibilities: **

- Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.

- Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.

- Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.

- Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.

- Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.

- Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

**Ideal Profile: **

- 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments

- Master of professional communication with ability to command high volume inquiries

- Fast and accurate typist: 50+ WPM required

- Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify

- Excited by technology and sees AI as a partner that enhances skills

**The Puffy DNA **

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

- Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.

- Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.

- Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.

- Go All-In: When the mission demands it, we rally as one team to cross the finish line.

**✨ Your Total Compensation & Benefits **

💰 **Compensation: **

- Base: $23–$26/hour + unlimited and uncapped bonus earning potential

🏥 **Health & Protection: **

- Comprehensive medical, dental, and vision insurance

🌴 **Time Off: **

- Generous Paid Time Off (PTO) + US Public holidays

💼 **Work Environment: **

- Access to AI-native tool stack

- Learning & development opportunities

- International team collaboration (14+ nationalities)

✅ **Other Benefits: **

- 401(k) with Company Match

- Free Puffy mattress after 6 months

- $1,000 Puffy/Halo Board store credit after 1 year

**Ready to Shape Your Story? **

Click "Apply" and take the first step.

Customer Support Representative (On-site in North Hollywood)

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