QTS Realty Trust, LLC. is a leading provider of data center solutions across a diverse footprint spanning more than 9 million square feet of owned mega scale data center space throughout North America. Through its software-defined technology platform, QTS is able to deliver secure, compliant infrastructure solutions, robust connectivity and premium customer service to more than 1,100 leading hyperscale technology companies, enterprises, and government entities.

Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees

QTS Data Centers

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**Job Description**

The Operational Quality Assurance (QA) Analyst II at QTS is responsible for monitoring, evaluating, and continuously improving the quality of business operations and processes within the Operations Support Organization. This role ensures that company products, services, and operations meet established standards of quality, reliability, and performance. The analyst collaborates with cross-functional teams to identify opportunities for improvement, supports compliance initiatives, and implements best practices to drive operational excellence standards.

**Key Responsibilities**

QA Program development and coordination:

- Assist in the development and implementation of new quality assurance policies, procedures and guidelines.

- Assist in QA training sessions for program roll out and continued new hire training sessions.

- Coordinate and conduct monthly leadership calibration sessions to unify our evaluation criteria among team members, ensuring that all customer interactions are scored using the same standard to reduce discrepancies and promote fairness in QA evaluations.

QA auditing and AI initiatives:

- Conduct call monitors and ticket audits to identify areas for improvement and to ensure compliance with company policies. This is indispensable for achieving /maintaining a consistent customer experience.

- Utilize and confirm AI outputs of tool and dashboard of quality program to ensure tool is working as intended.

- Collaborate with operations leaders to provide audit feedback and develop coaching and training actions.

- Create QA baseline to track the effectiveness of quality improvement initiative.

QA program reporting:

- Analyze data and prepare reports to identify trends, root causes of quality issues, and opportunities for customer experience improvement.

- Maintain accurate records of quality assurance activities, findings, and corrective actions.

- When received, review evaluation disputes against QA attribute/sub attribute definitions to confirm if a valid dispute.

**Basic Qualifications**

- Bachelor’s degree in business administration, Quality Assurance, Operations, or a related field (or equivalent experience).

- 2+ years of experience in quality assurance, operations analysis, or a similar role.

- Strong understanding of quality assurance methodologies, tools, and techniques.

- Familiarity with regulatory requirements relevant to the industry (e.g., ISO, Six Sigma, Lean).

- Proficient in data analysis and reporting; experience with quality management software is a plus.

- Excellent communication, collaboration, and interpersonal skills.

- Detail-oriented with strong organizational and problem-solving abilities.

- Ability to manage multiple priorities and work effectively under deadlines.

**TOTAL REWARDS**

- This role is also eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company beneﬁts.

- This position is bonus eligible.

**Skills (from Skills Library)**

- Quality Assurance (QA) standards

- Quality Assurance Analysis

- Quality Assurance Auditing

- Quality Assurance Monitoring

- Customer Experience

- Project Management Basics

- Process Framework

- Process Methodologies

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

Analyst II - Operational Quality Assurance

Select Medical made a commitment more than 20 years ago to deliver an exceptional patient care experience that promotes healing and recovery in a compassionate environment. We have honored that promise by helping define the nation's standard of excellence in specialized hospital and rehabilitative care.

Today, we have grown to more than 50,000 colleagues caring for more than 82,000 patients every day across our care continuum. Select Medical is one of the largest operators of critical illness recovery hospitals, rehabilitation hospitals, outpatient rehabilitation centers and occupational health centers in the United States.

Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania. We are honored to be recognized by Forbes as one of America’s Best-In-State Employers in Maryland, Missouri and Pennsylvania for 2021.

Select Medical provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. http://careers.selectmedical.com

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Select Medical

**Position: **Patient Service Specialist

**Location: ** Suwanee, GA

**Type of Employment: **Full Time

**Schedule: **Weekdays - Varies (40 hours weekly)

**Compensation: **Starting at 15/hr (pending experience)

When patients enter our outpatient physical therapy center in Suwanee**, ** we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us: (benefits for full-time at 32+ hours/week)**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma or GED

- 1 Year of Front Desk Experience

- 1 Year of Medical Office Experience

**Preferred Qualifications**

- Insurance Verification Experience

- 1 Year of Scheduling Experience

- Customer Service Experience

Medical Front Office - Patient Service Specialist

Founded in 1946 in Reinach/Basel, Switzerland, Habasit's aim was to revolutionize the power transmission and conveyor industries by introducing the world's first fully synthetic belt.  Our success is rooted in our commitment to quality, innovation and technology. As the world’s leading manufacturer of conveyor, plastic modular, seamless, power transmission belts, chains, timing belts, fabrication tools and gearmotors, Habasit offers a full range of belting products, belt joining tools and gearmotors in order to provide the optimal solution for every application. Habasit works with a select group of distributors as well a several local offices to provide the local service and stock that you require.


Primary markets we serve:
Business machines, Food, Tobacco, Material Handling, Packaging, Paper, Printing, Postal, Textile, Wood, Automotive

Industry: Herstellung von Automatisierungsanlagen
Company Size: 1.001–5.000 Beschäftigte

Habasit

**OVERVIEW OF POSITION: **

Provide Engineering & Technical Services to target customers

**RESPONSIBILITIES OF THIS POSITION – APPLICATION ENGINEERING **

- Maintain high-level knowledge of all products, services, mfg. operations & fabrication capabilities, and relevant industries through company’s resources and self-education.

- Engage with company sales representatives and their customers in providing presale and post-sale application engineering support.

*Act as principle application engineering point of contact for customers and sales representative for assigned sales area.

*Provide general and value added application engineering support for all products i.e.:

- Take ownership of situations to effectively resolve matters in a timely manner.

- Effectively offer solutions for customers based on clear application requirements to best meet customers’ requirements and company sales objectives.

- Oversee field testing activities of products.

- Provide on-site troubleshooting support.

- Engage in project activities.

- Deliver technical presentations to customers.

- Support special pricing and materials mgt. activities as it relates to specific acct. efforts.

- Support account sales goals and strategies.

*Communicate regularly with sales team members regarding account activities.

*Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research.

*Participate in customer visits with sales representatives to develop & maintain strong supplier/customer relationships.

*Maximize scope of supply.

- Recognize that a customer using one product type may have opportunities to purchase others.

- Demonstrate proactive selling of products.

- Identify opportunities for expanding the sale through additional options and/or complimentary products.

- Identify and communicate product/service improvements based on customer feedback/experience.

*Support contact management database through including personal activities.

- Interact with key Habasit Group personnel in Knowledge Mgt., R&D, & Product Mgt. in support of personal growth, product improvement & development.

**COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED: **

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Required – Bachelor of Science degree in Mechanical Engineering with 10 years industrial experience plus minimum 3 years in customer facing role – belting and/or conveying related experience preferred.

- Required – Work inside office and travel in support of outside sales force and customers as part of team; Travel requirement 20%

- Required – Experienced in mechanical design, analysis and troubleshooting; technical writing; and time/task management.

- Required – Excellent interpersonal skills; practiced in public speaking and face-to-face consultation.

- Required – Proactive problem solver

- Required – Able to multitask & work well in a team.

- Required – Competent with Microsoft Office: including Word, Excel, PowerPoint; and CAD.

- Required – Customer and results oriented

Application Engineer

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