Aventiv Technologies is a diversified technology company that provides innovative solutions to customers in the corrections and government services sectors. Aventiv is the parent company to Securus Technologies and AllPaid, leading providers of innovative products and services. The collective power of these unified organizations deliver superior value and service to all of our customers nationwide.

We believe society improves when modern standards of simplicity are integrated with the highest demands of security. That’s why we apply technology solutions to make complex connections more secure and more convenient than ever before.

Whether in communications, media and entertainment, payments, or monitoring, we help transform the industries we serve and impact the lives they touch each day.

We lead with technology to solve problems in revolutionary ways and are dedicated to making the complex simple by fusing integrated products with unparalleled service. With our legacy in superior security, we ensure safety and reliability at every touchpoint, and earn trust one connection at a time.

Relentlessly improving, we optimize our data-driven solutions to improve outcomes for all of our customers, helping people and technology work better together.

Industry: Telecommunications
Company Size: 1,001-5,000 employees

Aventiv Technologies

Savvy Admin PROD

**Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!**

Aventiv Technologies – Where your future awaits - YouTube

****Travel Required: ** Regular travel to three facilities—two located in Atoka, OK and one located in Hodgen, OK**

- Additional Compensation: Mileage reimbursement **

- Associate Referral Reward Eligible**

**Job Purpose**

The Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. This role can serve as an onsite, hybrid or roving technician providing both technical and administrative support to our customers. Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.

**Essential Duties**

- Primary representative between on-site facility personnel, Account Management & other company personnel.

- Setting up and maintaining individual tablets for users.

- Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.

- Providing technical support and troubleshooting issues with tablets

- Ensuring security measures are in place to prevent misuse of the tablets.

- Assisting with software updates and installations on the tablets

- Managing user accounts and access permissions on the tablets

- Collaborating with other staff members to coordinate tablet usage schedules.

- Training incarcerated individuals on how to use the tablets effectively and responsibly.

- Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.

- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information

- Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution

- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services

- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required

- Maintains inventory of equipment and tools

- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

**Knowledge, Skills, & Abilities**

- Ability to understand the customer’s service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets.

- Ability to work all tasks to completion with a high sense of urgency and the highest work quality.

- Must have the ability to quickly learn company products, features and equipment.

- Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported.

- Timely responses to requests from management and customers via phone, e-mail and/or with reporting.

- Adhere to Field Service Standards and all Company policies.

- Self-starting, able to self-train on communications-based product lines.

- Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.

- Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.

- Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly.

**Minimum Qualifications**

- High school diploma or GED

- Demonstrated ability to work in difficult environments e.g. corrections

- Experience working with Windows OS, and Microsoft office.

**Preferred Qualifications**

- Installation, repair and maintenance of telecom and networking devices.

- Prior experience using small hand tools to repair electronics

- Previous experience working in law enforcement or correctional environment

**Physical Requirements**

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds.

**Salary And Benefits**

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

- $22.36 - $25.49/hr

- Mileage reimbursement

- Health Insurance

- 401(k)

- Disability

- Life Insurance

- Paid Time Off

- Voluntary Benefits

**Aventiv Privacy Policy**

www.aventiv.com/privacy

**Equal Employment Policy**

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Field Service Technician I

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