At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. 

In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies.

We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. 

U.S. Bank, NA. Member FDIC. Equal Housing Lender.

Industry: Banking
Company Size: 10,001+ employees

U.S. Bank

Savvy Admin PROD

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

**Basic Qualifications**

-  High school diploma or equivalent

-  Four years or more of operations services related work experience

**Preferred Skills/Experience**

-  Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements

-  Proven commitment to high quality customer service

-  Ability to work well with external and internal customers

-  Good time management skills to maximize production and execution of tasks in a fast-paced environment

-  Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide

-  Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

-  Ability to identify, analyze and resolve exceptions through data interpretation

-  Strong PC skills

- Good verbal and written communication skills

**Location expectations**

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

- Healthcare (medical, dental, vision)

- Basic term and optional term life insurance

- Short-term and long-term disability

- Pregnancy disability and parental leave

- 401(k) and employer-funded retirement plan

- Paid vacation (from two to five weeks depending on salary grade and tenure)

- Up to 11 paid holiday opportunities

- Adoption assistance

- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

**Posting may be closed earlier due to high volume of applicants. **

ACH Claims Processor

HealthPartners, an integrated health care organization providing health care services and health plan financing and administration, was founded in 1957 as a cooperative. It's the largest consumer governed nonprofit health care organization in the nation – serving more than 1.8 million medical and dental health plan members nationwide. Our care system includes a multi-specialty group practice of more than 1,800 physicians that serves more than 1.2 million patients. HealthPartners employs over 26,000 people, all working together to deliver the HealthPartners mission.

For more information, visit our company site at https://www.healthpartners.com or our career site at https://www.healthpartners.com/hp/careers.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

HealthPartners

**Job Description**

HealthPartners is hiring a **Care Delivery Experience Consultant **. The Care Delivery Experience Consultant partners with leaders to assess, design, and implement strategies that enhance patient and family experience. Serving as a subject matter expert in patient experience and patient and family‑centered care, the role recognizes employee engagement as a critical driver of a strong service culture.

Primarily supporting Regions Hospital, with additional responsibilities across ambulatory clinics and other care settings as needed, the consultant analyzes patient experience and employee engagement data, along with other insights, to provide consultation, coaching, and training to leaders, clinicians, and staff. This role leads and manages multiple moderate to complex initiatives, ensuring solutions address meaningful needs and creates value for patients, families, and guests across care delivery settings.

Through a consultative approach, the consultant collaborates closely with leaders and clinicians across the organization, builds trusted stakeholder relationships, and supports patient experience solutions aligned with organizational and business priorities.

This role reports to the Director, Care Delivery Experience, and joins a team of three other Care Delivery Experience Consultants, working collaboratively within a larger, system‑wide group dedicated to strengthening patient and family experience across the organization.

**Required Qualifications**

- Bachelor’s degree in business, health care management, or related field.

- Two (2) years of experience in patient experience, healthcare quality improvement, healthcare reporting, or related discipline.

- Two (2) years of project management experience.

- Proficiency with Microsoft Office products including Word, PowerPoint, and Excel.

- Strong critical thinking and analytical skills.

- Excellent verbal and written communication skills.

- Demonstrated ability to build relationships and collaborate effectively with professionals and senior‑level leaders across the organization.

- Ability to analyze data to direct project focus.

- Ability to teach, coach, and influence others.

- Ability to design, prepare, and facilitate effective meetings and discussions.

**Preferred Qualifications**

- Master’s degree

- Hands-on experience in a care-delivery role, including but not limited to rehabilitation therapy, nursing, chiropractic care, social work, or other positions involving direct patient or client support.

**Hours/Location:**

- M-F; core business hours

- This is a hybrid role with a mix of on-site and remote work. The position is based at Regions Hospital in St. Paul, where the team typically works on-site 2–3 days per week. There is flexibility in scheduling, and no fixed on-site cadence.

- This role includes occasional travel throughout the HealthPartners service area for in-person meetings and collaborative workgroup sessions.

**Responsibilities**

Serve as consultant and subject matter expert in patient experience and patient-family centered care principals.

- Partners with leaders and senior consultants to influence and collaborate effectively.

- Develops knowledge of effective and impactful patient experience activities being utilized across healthcare.

- Analyzes current organizational patient experience programs and processes in partnership with leaders, and in consultation with senior consultants as needed, to recommend various courses of action that will lead to improved patient experience outcomes and alignment with organizational direction.

- Provides observation and professional coaching to staff at all levels based on performance improvement strategies.

- Demonstrates experience to evaluate employee competency and support the hardwiring of standardized processes, behaviors, and initiatives related to exceptional patient experience.

- Incorporates storytelling to promote linkage between patient/family experience with improvement in clinical outcomes, employee retention and engagement, and organizational health.

- Through on-site and virtual interactions, actively partner with clinic and department leaders to support and guide their efforts to elevate patient experience.

- Conducts engaging training techniques to influence behavior change, including role play, simulation, scenario design, etc.

- Educates and trains clinical and administrative leaders on patient experience initiatives, measurements, and reporting tools.

- Utilizes the concepts and tools of continuous improvement to ensure organizational excellence in patient experience.

Project Management

- Participates in the development and implementation of projects related to patient/guest experience initiatives (education, patient/family advisory councils, experience design, etc.).

- Effectively navigates the development, planning, implementation and ongoing support of broad, org-wide patient experience projects and initiatives.

- Serves as team leader for ad hoc and ongoing project teams.

Data Management

-  Analyzes, interprets, and prepares data for clinical and non-clinical staff to support patient experience initiatives.

- Analyzes and develops work plans by reviewing data gathered from national survey tools.

Internal/External Contacts

- Frequently interacts and consults with executives and department leaders, including hospital and clinic physicians, managers, and support staff. Develops and maintains high quality business partnerships with internal clients and external vendors.

- Provides client support by being responsive to organizational requests for information, advice, or participation.

- Provides observation and professional coaching to staff at all levels based on performance improvement strategies.

**About Us**

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

**Benefits Designed To Support Your Total Health**

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

Care Delivery Experience Consultant

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