Committed to evolving its automotive electric control technology to help address issues in the mobility society, Nidec Mobility offers controllers, switches, sensors, and other products that are used for cars' body control, all of which are essential for car electronics.

Recent years have seen an increasing number of people in the world use cars as a convenient means of transportation, while car-caused issues have become more and more serious; for example, emerging economies are facing a rise in the death toll due to traffic accidents and respiratory diseases caused by, among other factors, exhaust from vehicles. It is to address these social issues that we are focused on developing products for connected cars, autonomous driving, and vehicle electrification to make more contributions to safety, dependability, and eco-friendliness of cars.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 501-1,000 employees

Nidec Mobility America Corporation

Savvy Admin PROD

**Nidec Mobility America Corporation(NMOA) **seeks an energetic and focused **Customer Quality Engineer (automotive electronics) **within our St. Charles, IL operations.

As a world leader in sensing and control technology, we control the most discrete functions within an automobile – from seat switches, power window switches, and instrument panel controls, towards complex user interfaces. NMOA is directly involved with automotive OEM’s and holds a leadership position within Nidec for product development with global vehicle makers.

**Objective **

Works with interdepartmental Engineers / technical colleagues in a team environment to

manage the New Product Launches of key customer accounts for Quality, leading / solving product problems.

The Customer Quality Engineer (NPL) manages strategic customers’ accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

**Essential Responsibilities **

- Develop strategy to manage specific customer accounts

- Lead customer quality issue resolution

- Interact with customer to satisfy their requirements

- Understand customer specific requirements

- Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.

- Actively engage site production team to drive manufacturing improvements

- Support new business opportunities and new product development programs

- Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost

- Support change management programs customers, and at plant level.

- Fulfill / Submit all new parts submission (PPAP) requirements

- Interact closely with cross functional Team to perform Advanced Product Quality

- Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.

- Key member of FMEA Development serving as key member liaison between

- Manufacturing Engineering and Design Engineering.

- Set quality goals and improvement plans

- Document and utilize lessons learned

- Review / Improve Control plans

- Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.

- Additional responsibility may entail New Product Launch activity which would require FMEA Moderator training.

**Experience **: 2+ years’ experience automotive manufacturing

**Education **: Bachelor's Degree

**Knowledge/Skills/Abilities: **

- Strong Detail / Accuracy in technical details and business writing / communication

- Analytical thinking and working knowledge of problem-solving techniques (i.e. paretos,

- cause and effect, fish bone diagrams, and 5Why analysis).

- Technical thinking and core tool knowledge as well as knowledge of plating, plastic

- molding, metal stamping and/or welding is a plus.

- Written and verbal communication with customers (internal & external)

- Quality engineering / Manufacturing engineering experience in automated high volume

- production environment within automotive industry.

- Able to implement / use of various charts, corrective action programs, simple DOE and other SPC Tools.

- Limited knowledge of soldering, electronic components and PCB assembly is a plus.

- Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D

- Strong skills/expertise with Microsoft Office, Word, Excel, Access and Minitab.

- Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus.

**Travel Required **: up to 10%

Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer

specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-

panel, ERP, QAD, Warranty

**No Soliciting **

**This position is not open to recruiting agencies. **

CUSTOMER QUALITY ENGINEER (GM - 1st Tier Automotive)

Enhance Rehabilitation is a premier provider of therapy services in Skilled Nursing Facilities. We pride ourselves on delivering rehabilitation services in a caring and compassionate way.  Our goal is to provide patient specific treatments to enhance positive outcomes.

Industry: Hospitals and Health Care
Company Size: 201-500 employees

Enhance Rehabilitation

Enhance Rehabilitation is currently seeking qualified occupational therapy assistant candidates to join our dynamic team. As an Enhance Rehabilitation occupational therapist assistant, working under the guidance of an occupational therapist, you will be a part of growing team. In this role, you’ll assist treating patients by following an individualized plan of care developed by Occupational Therapists.

- Ensure every patient receives quality treatment resulting in excellent functional outcomes.

- With assistance of Occupational Therapist, develop and implement occupational therapy treatment programs based on each patient's particular needs.

- Assist patients with all phases of Occupational Therapy treatment and techniques.

- Discuss treatment with patients and record patient conditions and responses to treatments in charts after each visit.

- Provide continuous communication with Occupational Therapist, Director or Rehab, and facility staff.

- Operate and apply knowledge of standard occupational therapy equipment.

Occupational Therapy Assistant

RRD is a global provider of marketing, packaging, print and supply chain solutions. The company delivers end-to-end solutions, effectively targeting and transforming customer touchpoints into moments of impact. 

With over 30,000 employees across 26 countries, RRD offers a global network of resources, creative execution, proprietary technologies, and measurable media that influences engagement across the entire customer journey.

Industry: Manufacturing
Company Size: 10,001+ employees

RR Donnelley

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

**Job Description**

It is preferred that this Manager role would be in the St. Charles, IL area.  Other allowed locations are Columbus, OH; Milwaukee, WI; or Atlanta, GA

This role will focus on our largest and most complex strategic customers. They will have a high degree of customer interaction - cultivating, owning and managing client relationships at all levels in the organization. Functions as the trusted customer advisor. Responsible for the Health and retention of the account. Accountable for account revenue growth, expanding products and service offering and alternate revenue streams.

Oversee Strategic Relationship staff who manage multi-channel communication projects on behalf of major customer accounts. Sets direction and priorities for RRD's service team. Position will lead efforts relating to strategic initiatives including continuous support model improvements and compliance to achieve contractual targets and related performance metrics. Position will require extensive collaboration with Customers, RRD stakeholders and external print and service providers.

Responsibilities:

- First and foremost, this position leads people - responsibilities include hiring, coaching and developing teams.

- Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities

- Respond to customer requests and inquiries regarding current and future work

- Resolve issues that may arise during production of customer products. Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required

- Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history

- Assist in the implementation and execution of products and services

- Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs

- Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities

- Work with Sales Representative, Sales Management and Leadership in identifying customer needs and opportunities to secure new business.

- Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives

- May be involved in specific customer projects as assigned by sales management

- Performs other related duties and participates in special projects as assigned

- Primary agent of problem resolution and Customer Service enhancement.

- Performs other related duties and participates in special projects as assigned

- Work with Customer to manage their print and communication needs

- Partner with Customer to ensure all goals and objectives are met on a project-by-project basis.

- Assist, maintain and manage specifications, quoting process and order entry

- Assist and/or guide staff in the development of custom printing projects: including size, material, and print recommendations and researching new idea element

- Assist in the facilitation of creating prototypes and development of custom print pieces

- Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met

- Work with vendors to ensure SLA's are met and products are received by the customer on time

- Make recommendations to the customer to move print work to other sites/vendors when issues arise

- Provide monthly reports on spend, internal vs. external source, number of projects.

**Qualifications**

- Bachelor degree in discipline related to functional work or role with 8 years of relevant work experience

- Must be able consistently identify critical elements, variables and alternatives to develop solutions

- Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions

- Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments

- Able to apply expertise in all the tools or applications used to complete work assignments

- Able to mentor junior level team members in the use of tools and/or systems in the position

- Able to explain programs policies and procedures in language that is understood by others

- Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted

- Requires strong understanding of the impact of a message on the organization or customer

- Additional job requirements may be listed on the staffing requisition

- Occasional travel may be required.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Manager - Client Services - Retail Focus

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