MultiCare is a not-for-profit health care system with roots that go back well over 100 years since the founding of Tacoma’s first hospital. Today, we are the largest community-based, locally governed health system in the state of Washington with more than 20,000 employees including employees, providers, and volunteers.

We are a very different organization than we were just a few years ago — larger, more diverse, embracing the changes that come our way as health care continues to evolve. But our commitment to our mission — partnering for healing and a healthy future — and our dedication to the health of the many communities we serve remains constant and unwavering.

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

MultiCare Health System

Savvy Admin PROD

**Join a team that shares your calling**

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

**FTE: ** Full Time, **Shift: ** Day, **Schedule: ** Varied

**This role applies to any openings available in our Medical Specialties Division which includes Dermatology, Nephrology, Endocrinology, Pulmonology, and OBGYN/Midwifery.Possible Locations: Downtown Spokane, Northpointe, and Spokane ValleyRecruiter: Asha Elmagbari - email: asha.elmagbari@multicare.org**

**Position Summary**

The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

**Requirements**

- High school graduate or equivalent education/work experience

- Associates degree preferred

- One year of experience in the medical field, or 2 years of clerical experience in a non-medical field

- Two years medical experience preferred

**About Rockwood Clinic**

MultiCare Rockwood Clinic is one of the region’s largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

**About The Spokane Community**

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

**Why MultiCare?**

**Rooted in the local community**

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

**Growth and education**

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

**Well-being and support**

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

**Living our values**

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

**Belonging for all**

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

**Pacific Northwest lifestyle**

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

**Pay and Benefit Expectations**

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Patient Experience Representative II

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