IronMountain Solutions is a DoD/U.S. Government engineering contract support company. The company was founded in 2007 and is headquartered in Huntsville, Alabama with team members and customers across the United States. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), IronMountain Solutions was built on providing Extreme Customer Focus® through its values of integrity, quality and dedication.  

IMS’ expertise in providing engineering solutions in systems engineering, hardware engineering, program management, logistics and information technology allows the company to provide the people, capabilities and solutions their customers want and need.

Industry: Defense and Space Manufacturing
Company Size: 201-500 employees

IronMountain Solutions, Inc.

Savvy Admin PROD

**Inbound Call Center Representative **

Work Location:  **Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. **

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice.

**Job Responsibilities: **

- Answer and manage incoming calls and online tips from the public

- Gather, clarify, and document information related to alleged criminal or suspicious activity

- Review and assess tips to determine relevance and appropriate action

- Conduct basic research using government, law enforcement, and open-source systems

- Accurately document calls, tips, and findings in government systems

- Prepare and route reports to the appropriate field offices or agencies

- Escalate urgent or actionable information to designated personnel as needed

- Follow established procedures, policies, and data privacy requirements

- Provide professional, courteous customer service

**Education and Experience Requirements: **

- 3+ years of experience in a call center

- Associate’s degree required

- Experience resolving complex stakeholder or customer issues

- Proven ability to manage multiple tasks in a high-volume environment

- Strong multitasking skills, including simultaneous data entry, research, and communication

- Comfortable working with diverse stakeholders across varying professional backgrounds

- Strong analytical, research, and problem-solving skills

- Ability to work independently with minimal supervision

- Excellent verbal and written communication skills

- Active listening skills and sound judgment in complex situations

- Experience supporting or training new customer service representatives

- Ability to generate ad-hoc reports using internal systems

- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

In-Bound Call Center Representative

Atrium Health is a nationally recognized leader in shaping health outcomes through innovative research, education and compassionate patient care. Based in Charlotte, North Carolina, Atrium Health is proud to be a part of Advocate Health, the third-largest nonprofit health system, serving nearly 6 million patients across six states. It provides care under the Atrium Health Wake Forest Baptist name in the Winston-Salem, North Carolina, region, as well as Atrium Health Navicent and Atrium Health Floyd in Georgia and Alabama. Atrium Health is renowned for its top-ranked pediatric, cancer and heart care, as well as organ transplants, burn treatments and specialized musculoskeletal programs. A recognized leader in experiential medical education and groundbreaking research, Wake Forest University School of Medicine is the academic core of the enterprise, including Wake Forest Innovations, which is advancing new medical technologies and biomedical discoveries. Atrium Health is also a leading-edge innovator in virtual care and mobile medicine, providing care close to home and in the home. Ranked nationally among U.S. News & World Report’s Best Hospitals in eight pediatric specialties and for rehabilitation, Atrium Health has also received the American Hospital Association’s Quest for Quality Prize and its 2021 Carolyn Boone Lewis Equity of Care Award, as well as the 2020 Centers for Medicare & Medicaid Services Health Equity Award for its efforts to reduce racial and ethnic disparities in care. With a commitment to every community it serves, Atrium Health seeks to improve health, elevate hope and advance healing – for all, providing $2.46 billion last year in free and uncompensated care and other community benefits.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Atrium Health

**Department**

38939 Alleghany Health - Inpatient Administration

**Status**

Full time

**Benefits Eligible**

Yes

**Hours Per Week**

36

**Schedule Details/Additional Information**

Days or Nights

**Pay Range**

$15.75 - $23.65

**Education/Experience**

- High School Diploma or GED equivalent required.

**LICENSURE, CERTIFICATION, And/or REGISTRATION**

- Completion of a applicable state State Approved Nurse Aide I course required. Basic Cardiac Life Support (BCLS) required.

**Essential Functions**

Participates in the implementation of the nursing process by giving direct care to patients under the direction of the Registered Nurse (RN).

Performs special procedures correctly under the direction of Registered Nurse (RN).

Creates and maintains a safe and therapeutic environment for patients, self, co-workers, and facility.

Ensures complete, accurate and timely communication of patient information.

Communicates to the team, co-workers, patients and family members in an effective, positive and professional manner.

Takes personal responsibility and initiative for performance, professional growth and development.

Provides age/developmental appropriate patient care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served.

**Skills/Qualifications**

- Strong oral and written communication skills

- Performs effectively with frequent workload changes and competing demands

- Basic computer skills

**Work Environment**

- Contact with patients, family members, visitors, co-workers, and medical staff under wide variety of circumstances

- Regular exposure to blood-borne diseases, infectious and contagious diseases

- Subject to multiple interruptions

- Occasional exposure to radiation hazards Possible exposure to cleaning agents/chemicals

- Occasionally subject to irregular hours Uses personal protective equipment

**Our Commitment To You**

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

**Compensation**

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

- Premium pay such as shift, on call, and more based on a teammate's job

- Incentive pay for select positions

- Opportunity for annual increases based on performance

**Benefits And More**

- Paid Time Off programs

- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

- Flexible Spending Accounts for eligible health care and dependent care expenses

- Family benefits such as adoption assistance and paid parental leave

- Defined contribution retirement plans with employer match and other financial wellness programs

- Educational Assistance Program

**About Advocate Health**

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provides assistance to the nursing staff by rendering specific treatments in addition to basic nursing care to assigned patients. Delivers direct and indirect care following physician and nursing orders to achieve the highest standards of age/developmental specific care.

Nurse Assistant I- Med/Surg- Varies

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