TouchCare is a healthcare concierge service. In short, we take care of all the nonsense that you don't like dealing with - billing mistakes, remaining on hold, coordinating with providers.

Health insurance and our healthcare system are confusing, and everyone has a horror story. Our service provides every individual with a personal assistant whose job it is to make your life easier and save you money.

TouchCare. A healthier understanding of healthcare.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

TouchCare

Savvy Admin PROD

**About TouchCare**

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

TouchCare is a health tech startup headquartered in Stamford, CT and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app.

The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

TouchCare’s Lead Health Assistants serve as both frontline advocates for our members and mentors to their assigned team members. In this role, you will support members by helping them find high-quality providers, schedule appointments, understand costs (copays/coinsurance), and resolve insurance or medical/dental billing issues. You’ll engage with members across phone, email, and our app — delivering a high-touch, supportive experience.

In addition to member support, Lead Health Assistants are responsible for team oversight and performance. This includes monitoring daily activity, ensuring SLA adherence, auditing ticket quality, and managing ticket distribution. You will coach team members through complex cases, reinforce workflows and best practices, and ensure consistent, high-quality outcomes.

This role also includes conducting weekly one-on-ones, leading team meetings, and serving as the primary point of contact for escalations. Escalations may include time-sensitive cases, high-priority or broker-related issues, and sensitive situations such as mental health or inpatient care.

Strong communication, organization, and leadership skills are essential, along with the ability to manage both member needs and team performance in a fast-paced environment.

**Responsibilities**

- Demonstrate a strong understanding of health insurance, including claims processing and Explanation of Benefits (EOBs), and clearly explain complex concepts to members

- Deliver exceptional customer service with strong communication, patience, and consistent follow-through

- Explain financial differences between plan types (e.g., CDHPs vs. traditional plans) when applicable

- Utilize multiple communication channels (phone, email, text) and internal systems to support members effectively

- Develop knowledge of provider networks and service areas to support appropriate referrals

- Collaborate with Health Assistants and leadership to share best practices and improve team performance

- Identify cases that require escalation and manage both internal and external escalation processes

- De-escalate sensitive member situations and define clear next steps

- Support team members by answering questions and providing guidance on case resolution

- Coach and develop team members to support their growth and success

- Audit team tickets to ensure quality, accuracy, and adherence to SLAs

- Review member feedback, including negative experiences, and take appropriate action through outreach or internal escalation

**Experience**

- 3–5+ years of customer service experience, preferably within healthcare, health tech, insurance, or a related field (e.g., care navigation, member services, benefits, or provider relations)

- 1–2+ years of experience in a leadership, mentorship, or team lead capacity

- Strong understanding of the U.S. healthcare and health insurance ecosystem (claims, EOBs, copays/coinsurance, plan types, etc.)

- Experience working in SLA-driven environments and managing high-volume case queues

- Proven ability to handle escalations, complex member or client situations, and sensitive healthcare cases

- Demonstrated success in coaching, mentoring, or training team members to improve performance

- Excellent written and verbal communication skills, with the ability to explain complex information clearly and empathetically

- Comfortable navigating multiple systems and communication channels (phone, email, chat, CRM/ticketing tools)

- Experience supporting high-volume periods (e.g., open enrollment or seasonal spikes) strongly preferred

- Bachelor’s degree in healthcare or a related field preferred

**Why Join Us?**

- Professional Growth: Gain exposure to diverse accounting functions and portfolio company

- management.

- Collaborative Environment: Work closely with a supportive team that values your contribution.

- Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

**Work Environment**

- Onsite

Lead Health Assistant

**About TouchCare**

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

TouchCare is a health tech startup headquartered in Stamford, CT and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app.

The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

TouchCare’s Health Assistants act as the single point of contact for our members. They help members find high quality, convenient providers, facilitate appointments and accompanying paperwork, confirm expected copay and coinsurance, solve insurance-related or medical / dental billing issues. We get to know our clients’ employees, answering their questions and advocating on their behalf by phone, email, online, and with our easy-to-use app.

As a Health Assistant, you will be responsible for handling day-to-day member requests. You will need to write and speak articulately. Customer service experience or experience working in a medical / dental / vision office is helpful.

**Responsibilities**

- You understand health insurance, how it works, how claims are processed to generate an explanation of benefits and have the ability to explain the complexities of health insurance to members in terms they understand

- You have great communications skills, have patience when providing excellent customer service and the discipline to perform the necessary follow-up activities to ensure your customers value the expertise you provide

- Have the ability to process and explain various financial models when explaining the cost differential between Consumer Directed Health Plans (CDHPs) and more traditional health plans (not mandatory as entry level HA)

- You enjoy using technology, are comfortable with data and the use of multiple forms of communicating with customers (text, voice, and email)

- You have the ability to develop knowledge about your service areas ability to provide appropriate referral management

- Work collaboratively with other HA’s and the TouchCare management team to identify and share best practices

**Experience**

- Bachelor degree preferred with 2+ years’ experience working in a health insurance advisory or related capacity

- 2+ years’ experience in a customer service environment

- 2+ years’ health insurance experience (broker, billing department representative, adjuster) - Not mandatory for entry level HA

- Experience working in a data-driven environment and a proven track record of achieving performance targets as required

- Good knowledge of the general healthcare ecosystem and trends (not mandatory for entry level HA)

**About You**

- You are a service-focused, highly personable individual who loves dealing with people, solving their problems, and providing them with a great customer experience. You are relentlessly inquisitive, love researching and finding new answers. You have excellent interpersonal and communications skills and can effectively collaborate with your teammates, and all levels of management.

- You act professionally, especially when assisting others who are experiencing challenges

- Multitasking and working quickly and efficiently is something you do well

- Must be able to work independently and as a part of a team with the ability to react to a rapidly growing consumer base

- Must be willing to work a flexible schedule to support the times of coverage required to meet consumer availability demands and expectations

- You are passionate about making a difference in people’s lives

We are a dynamic team, building the company from the ground up. We are hardworking and eager to assist with building any area of the company where we can add value. We are looking for similar minded people who can continue on a path of growth and excellence.

**Why Join Us?**

- Professional Growth: Gain exposure to diverse accounting functions and portfolio company

- management.

- Collaborative Environment: Work closely with a supportive team that values your contribution.

- Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

**Work Environment**

- Onsite

Health Assistant

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 86,000 employees, IQVIA conducts operations in more than 100 countries.

IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific advances, in an effort to advance their path toward cures. To learn more, visit www.iqvia.com.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

IQVIA

**Program Coordinator, Medical Education (East Coast)**

**Position Overview**

MedForce, an IQVIA business, provides best-in-class medical communication services to help life sciences companies connect with HCPs – and improve lives. Our services span the entire product life cycle for our clients in the pharmaceutical and medical device industry.

This position is responsible for coordinating all aspects of multiple medical education programs that require full-service planning from inception to completion. The Program Coordinator works with the client, speaker, and vendors to ensure that programs being planned are executed accurately, timely and compliantly.

A Program Coordinator is responsible for program execution inclusive but not limited to: sales force communication, speaker communications and scheduling, speaker travel arrangements as needed (air, hotel and ground) venue sourcing and negotiating/contracting, audio visual negotiating/contracting, invitation development, attendee recruitment/confirmation, learning material distribution, speaker expense administration, and post program material collection. To be successful in this role, It is preferred that coordinators have previous meeting coordination experience, preferably in the pharmaceutical industry.

**Program Planning**

**Responsibilities include, but are not limited to:**

- Servicing Health Care Providers (HCPs) with logistical updates, event coordination, travel arrangements & post-event expense reimbursement.

- Adhere to state guidelines & regulations in PhRMA.

- Adhere to specific client budgetary guidelines.

- Aid in attendee recruitment efforts.

- Ensure overall logistical coordination throughout lifecycle of meeting.

- Daily communication and management of all parties involved in meeting execution.

- Source, negotiate and contract with approved and compliant venues and caterers.

- Assist with post meeting event reconciliation.

- Provide food & beverage selections while ensuring programs stay within client’s meal guidelines.

- Provide room set-up and AV requirements, final headcount, and payment(s) to venue.

- Ensure accuracy in work from initiation to completion.

- Onsite support to client(s), speaker and patient(s), ensuring program is executed successfully.

- Moderate virtual programs.

- Perform other job-related duties and tasks as assigned.

**Qualifications & Software/Technology**

- High school diploma or equivalent education and/or work experience

- Previous meeting planning experience, preferably in the pharmaceutical industry

- Must possess professional demeanor while working remotely and exhibit superior customer service

- Ability to consistently prioritize and multi-task while working under tight deadlines while functioning independently and as part of a team

- Ability to compare, contrast and quality check work with exceptional attention to detail and organizational skills

- Strong negotiating and budget management skills

- Able to maintain composure under high pressure situations

- Excellent communication (verbal and written) and interpersonal skills

- Proficiency in MS-Office, Word, Excel, Outlook, PowerPoint, and Teams

- Knowledge of PhRMA guidelines, The Sunshine Act and state & federal regulated compliancy guidelines.

**Travel Requirements**

- Possibility of travel 1-3 times a year (including weekends).

**Candidates applying to this remote position must reside in the country where the position is posted.**

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $37,400.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Program Coordinator (East Coast)

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