Mii amo is your path to seek in and naturally discover a world of vibrant health and wellbeing. Through timeless-inspired methods, our intuitive team will guide you to feel, hear, trust and embrace the power that lives within you. 

We are honored to be part of the Relais & Châteaux family of properties.

Industry: Hospitality
Company Size: 51-200 employees

Mii amo, a destination spa

Savvy Admin PROD

Are you outgoing, energetic, passionate, and authentic? Mii amo is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

**How you will enjoy your day: ** To greet and seat guests in the dining room. Answer the telephone and take reservations in a professional and courteous manner. Occasionally back up In-Room Dining by taking orders.

(This position can receive spa gratuities after the probationary period.)

**Work Performed**

- Arrive at scheduled start time in appropriate uniform and ready for work.

- Uniform must be neat and pressed.

- Collect and set up any necessary equipment to perform job.

- Make floor plans.

- Complete all opening and closing side work duties.

- Seat guests in the dining rooms.

- Make reservations for guests in proficient and professional manner.

- Know basic items on all menus and wine lists.

- Keep workstation clean at all times.

- Read all memos.

- Answer telephones properly.

- Operate OpenTable in proficient manner.

- Maintain a positive and professional attitude towards guests and co-workers.

- Report to Restaurant Manager before ending work shift.

- Act as an ambassador of Enchantment by speaking positively of the Resort at all times.

- Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.

- Take orders for In-Room Dining in a complete and timely fashion as necessary.

- Know resort layout.

- Work efficiently and as a team.

- Other duties as assigned.

**Supervision Exercised **: None

**Supervision Received **: Restaurant Manager

**Minimum Requirements**

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Must maintain current food handler’s certification. Prior host/hostess experience desired. English skills necessary to communicate with guests. Computer skills helpful. Superior phone skills, and have a service orientated, pleasant phone personality.

**Physical Requirements**

Lifting & carrying up to 45 lbs.

30% Walking

10% Bending & lifting

60% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions

Hummingbird Host/Hostess - Mii amo

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

**How you will enjoy your day **: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services, sell or suggest only the highest quality available to ensure our guests satisfaction

**Work Performed**

- Determine the guest’s needs in order to familiarize them with the various activities offered both on and off property

- Work with vendors that provide services in the area and book appropriately for guests.

- Answer telephone by using the guest’s name

- Maintain a clear and organized desk area

- Enter information into computer system on any event or service you have prescheduled and ensure the front desk has the information for the guest’s arrival date and keep guest itineraries up-to-date

- Make reservations as requested for dinner, events, air travel, rental cars, etc.

- Provide guests with directions to attractions or facilities on or outside the property

- Have a personal knowledge of all that the concierge desk offers and recommends

- Coordinates guests’ requests for special services including flower arrangements, gift baskets, etc.

- Complete appropriate documents for special requests to insure the correct department is notified and that the billing information is complete

- Contact in-house guests periodically to ascertain any special needs

- Quickly and efficiently follow through on all requests from guests

- Organize special functions as instructed by Director of Rooms or Department Manager

- Always use name/concierge on all written material

- Handle all guests’ concerns/complaints professionally, efficiently and in a courteous and timely manner

- Display a friendly manner including a smile and in a truly helpful and cheerful attitude at all times

- Assists in training new Concierge staff on how to sell the Resort and other services to our guests

- Ability to maintain the highest level of service to our guests in a professional manner at all times

- Posses a strong knowledge of Resorts facilities and services and the surrounding community

- Ensure that no gratuity (kickback) from any vendor is accepted. Only contracts through the resort are authorized

- Provide confirmations to the guest of anything scheduled so they are aware of the cost, cancellation policy, date, time, etc.

- Ensure all guests’ questionnaires are reviewed and responded to in a timely fashion

- Book future tours and activities in advance of scheduled arrival date to enhance guests’ experience

- Other duties as assigned

**Supervision Exercised **: None

**Supervision Received **: Guest Services Manager, Lead Concierge

**Minimum Requirements**

High school diploma or equivalent. 2+ years resort customer service experience preferred. Must posses a vast knowledge of the resort and local community. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations

Concierge

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