HBS provides complete, local, end-to-end technology solutions. We assist with any technology need, solve problems, and exceed expectations. At every level of the company, we are committed to providing high-quality services to each of our clients. 

With multiple locations in the Midwest, HBS serves commercial, public sector and small to medium business with results-driven information technology services.

Everything we do is to help clients achieve their full potential. We are committed to developing long-term trusting relationships with clients large or small, across all industries.

We help clients achieve their full potential by providing end-to-end customized technology solutions backed by a local team of highly skilled experts.

Industry: IT Services and IT Consulting
Company Size: 501-1,000 employees

Heartland Business Systems

Savvy Admin PROD

Job Type

Full-time

**Description**

**Position Summary:**

The IT Support Specialist I provides day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time.

**Roles and Responsibilities/ Essential Functions:**

- Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.

- Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records.

- Track, route, and redirect problems to correct resources.

- Identify PC hardware warranty repair and resolve as required.

- Provide timely and relevant updates to end users.

- Prepare hardware devices for disposal.

- Assist with data cabling installation.

**Requirements**

**Competencies:**

- Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.

- Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.

- Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.

- Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.

- Adaptability: The extent to which an individual can fit into a changing working environment.

- Initiative: the ability of the individual to act and take steps to solve or settle an issue.

- Motivation: The ability of the individual to inspire and encourage others to reach a goal.

- Autonomy: The ability of the individual to complete assigned tasks with little oversight

- Relationship Building: the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers

**Required Experience:**

- None

**Preferred Experience:**

- 1+ years related experience

**Required Skills, Education and/ or Certifications:**

- High School Diploma or equivalent

**Preferred Skills, Education and/ or Certifications:**

- Associates Degree or equivalent work experience in IT Related Field

- CompTIA A+

- MD-102 Endpoint Administrator

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

IT Support Specialist I

Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide.  Member FDIC.

"Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Industry: Financial Services
Company Size: 1,001-5,000 employees

Central Bank

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts.

Operates a variety of office equipment.

Explores customer needs and cross-sells services that are in the best interest of the customer.

Makes appropriate referrals to other business units for traditional and non-traditional banking products and services.

Provides superior service to customers.

Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, credit cards, savings bonds, foreign currency, utility payments and other related matters.

Maintain cash drawer within prescribed limits.

Purchase from and sell money to vault as needed.

Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.

Verify and balance assigned cash drawer daily.

Maintain cash over and short record.

Assist in identifying cash offages.

Maintain cash drawer variances within Central Bank of Sedalia guidelines.

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.

Acquire and maintain thorough understanding of security procedures; practice established procedures.

Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.

Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.

Actively listen to our customers, and maintain a friendly, positive and professional attitude.

Resolve difficult situations with tact and diplomacy.

Look for creative ways to make customers feel appreciated and special.

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.

Actively participate in iSTEP program; attend appropriate sales and iSTEP training; utilize iSTEP program initiatives; work with manager to set iSTEP goals and make every effort to reach targeted goals.

Make referrals to other business units for traditional and non-traditional banking products and services.

Participate in sales programs to generate new customers.

Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.

Acquire and maintain knowledge of all bank products and services.

Attend all required training.

Assist others in the department/facility as needed and/or directed.

May be assigned vault and/or ATM balancing responsibilities.

May be assigned new account responsibilities.

**May Be Assigned Other Duties And Responsibilities.**

May be assigned work or training at other assigned locations.

Teller

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