Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry: Hospitality
Company Size: 10,001+ employees

Marriott International

Savvy Admin PROD

**Additional Information **Reservations Clerk, Open availability and prior administrative related experience is preferred.

**Job Number **26043530

**Job Category **Reservations

**Location **The Phoenician a Luxury Collection Resort Scottsdale, 6000 E Camelback Rd, Scottsdale, Arizona, United States, 85251

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**Schedule **Full Time

**Located Remotely? **N

**Position Type ** Non-Management

**POSITION SUMMARY **

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

** **

~~At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. ~~

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be ** where you can do your best work, **begin ** your purpose, **belong ** to an amazing global team, and **become ** the best version of you.

In-House Reservations Specialist

At FedEx Office, printing, packing and shipping are in our roots. But get to know us and you’ll discover we provide so much more. Every day, our team members consult with customers to help them find just the right solutions to suit their needs — from personal projects to small-business marketing and large commercial print projects.  

From our headquarters in Plano, Texas, we support a network of 15,000 talented team members, serving more than 2,200 locations across North America. And together we foster a culture where people deliver exceptional experiences and outstanding service for their customers, their teams and their communities.

FedEx is also proud to be ranked among the top 20 in the FORTUNE Most Admired Companies List for our 18th consecutive year, with 14 of those years ranking among the top 10. 

FedEx has also been ranked as one of the top 50 companies to work for by LinkedIn.

Industry: Printing Services
Company Size: 10,001+ employees

FedEx Office

**POSITION SUMMARY:**

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

**GENERAL DUTIES AND RESPONSIBILITIES:**

~~(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)~~

- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

- Evaluates the efficiency and productivity of team members in creating positive customer experiences

- If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction

- Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment

- Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered

- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback

- Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members

- Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards

- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

- Oversees shipping related services and activities

- Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives

- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls

- Assists Store Manager in review and transmission of payroll and daily close out of POS

- Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

- All other duties as needed or required

**MINIMUM QUALIFICATIONS AND REQUIREMENTS:**

- High School diploma or equivalent education

- 1+ year of related experience, prior supervisory experience preferred

- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

**ESSENTIAL FUNCTIONS:**

- Ability to stand during entire shift, excluding meal and rest periods

- Ability to move and lift 55 pounds

- Ability, on a consistent basis, to bend/twist at the waist and knees

- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

- Ability, on a consistent basis, to work with minimal supervision

- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

**MINIMUM QUALIFICATIONS AND REQUIREMENTS:**

- High School diploma or equivalent education

- 1+ year of related experience, prior supervisory experience preferred

**ESSENTIAL FUNCTIONS:**

- Ability to stand during entire shift, excluding meal and rest periods

- Ability to move and lift 55 pounds

- Ability, on a consistent basis, to bend/twist at the waist and knees

- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

- Ability, on a consistent basis, to work with minimal supervision

- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

**Preferred Qualifications:**

**Pay Transparency:**

**Pay:**

**Additional Details:**

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

- Applies Quality concepts presented at training during daily activities.

- Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

- Know Your Rights

- Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.

Retail Assistant Manager

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