Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home.  Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham.  These brands are among the best known and most respected in the industry.  We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces.  We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago.  What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Industry: Retail
Company Size: 10,001+ employees

Williams-Sonoma, Inc.

Savvy Admin PROD

**Job Description**

**About the Role**

The B2B Associate Operations Manager is an integral support partner for the B2B Retail Sales team as they support the in-store trade specialists. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Planning, Logistics, and Care Center throughout a project lifecycle.

**Responsibilities**

-  Partner with Retail account executives as operational support in their territory-specific pipeline of business.

-  Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status.

-  Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs.

-  Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics).

-  Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks.

-  Support Care Center teams with “triage” plans for customer escalations.

-  Participate in account executive pipeline sales reviews.

-  Execute stock checks and alternate product suggestions in partnership with the Planning team.

**Criteria**

-  Proficient in Microsoft Office (Excel, Word, PowerPoint).

-  Experience in project management with a focus on organization of large projects.

-  Strong organizational skills and expertise in working with cross-functional teams.

-  Ability to effectively communicate with internal and external partners.

-  Experienced in effective time management, problem-solving, and organizational skills.

**Our Culture & Values**

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

**People First**

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

**Benefits**

-  A generous discount on all WSI brands

-  A 401(k) plan and other investment opportunities

-  Paid vacations, holidays, and time off to volunteer

-  Health benefits, dental and vision insurance, including same-sex domestic partner benefits

-  Tax-free commuter benefits

-  A wellness program that supports your physical, financial and emotional health

Continued Learning

-  In-person and online learning opportunities through WSI University

-  Cross-brand and cross-function career opportunities

-  Resources for self-development

-  Advisor (Mentor) program

-  Career development workshops, learning programs, and speaker series

~~WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).~~

~~This role is not eligible for relocation assistance.~~

**About Us**

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Associate Operations Manager, B2B

GlossGenius is one of the quickest growing solutions powering small business owners across the US in the beauty & wellness space with elegant, vibrant, and intuitive software. GlossGenius’s complete “business-in-a-box” platform spans powerful SaaS and fintech solutions, enabling tens of thousands of business owners to run their entire set of business operations every day.

GlossGenius is backed by Bessemer Venture Partners, Imaginary Ventures, Left Lane Capital, L Catterton, and a number of high-profile strategic investors and has raised a total of ~$70mm.

Industry: Software Development
Company Size: 51-200 employees

GlossGenius

**About GlossGenius **

GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

**About the Role **

As the Fraud Operations Manager, you'll own the end-to-end fraud function: building the detection systems, creating response workflows, improving fraud models, managing the tech stack, designing the fraud agent SOPs, and establishing cross-functional partnerships that keep our customers safe without creating friction that slows them down. You'll define the playbook and run it.

You will report to the Senior Manager, Business Operations. You must be commutable to our NYC or SF office and will operate in a hybrid environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

**What You'll Do **

- Own GlossGenius's fraud program end-to-end - define strategy, detection rules, and response protocols - evolving them as volume and fraud patterns change

- Build investigation workflows for chargebacks, disputes, suspicious transactions, and account takeovers that enable fast, accurate action

- Drive down fraud losses by identifying emerging attack vectors and implementing controls before they scale, without degrading the user experience

- Partner with Payments and Engineering to shape fraud tooling roadmaps, translating operational pain points into product requirements

- Manage chargeback and dispute operations end-to-end, including evidence compilation, representment strategy, and win-rate optimization

- Build reporting and alerting that gives leadership real-time visibility into fraud trends, financial exposure, and operational performance

- Develop policies and SOPs that balance risk mitigation with customer experience

**What We're Looking For **

- 5+ years in fraud operations, payments risk, or trust & safety - ideally in fintech, payments, or a marketplace with real transaction volume

- Hands on experience managing chargebacks, disputes, and fraud investigations at scale; you know card network rules and how to win representments

- Strong analytical skills - you’re comfortable pulling and interpreting transaction data to spot patterns, set thresholds, and measure intervention impact

- Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor) to build automations or improve workflow efficiency

- Experience building fraud programs from early stages or maturing existing ones

- Familiarity with payment processors (Stripe, Adyen, or similar), chargeback management platforms, and fraud detection tools

**Benefits & Perks **

- Flexible PTO

- Competitive health & dental insurance options, with premiums partially covered by GG

- Fertility and adoption benefits via Carrot and Kindbody

- Generous, fully-paid parental leave policy

- 401k benefit — employees are eligible to contribute starting day 1 of employment

- Professional Development — employees receive a yearly stipend for approved learning and educational-related expenses

- Pre-tax commuter benefits

- Dependent Care FSA

- Home office support

- Team Bonding opportunities — as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year

~~The base salary for this role is between $160,000-180,000 + equity + benefits. The compensation package offered is dependent upon many factors including skills, experience, location, and education. The range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. ~~

GlossGenius is an Equal Opportunity Employer and is committed to building an inclusive environment for people of all backgrounds. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by law.

~~Personal Information: Notice at Collection for Employees and Applicants ~~

~~Agency Submissions~~

~~If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. ~~

~~GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.~~

Fraud Operations Manager

CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food & beverage industries. Our employees provide world-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich 40-year history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.

Visit our website: https://hubs.la/Q01fhSSP0

CRB is an equal opportunity employer -- M/F/D/V.

Industry: Construction
Company Size: 1,001-5,000 employees

CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.

**Job Description**

The Project & Office Coordinator plays a dual role in supporting both project delivery and day-to-day office operations. This position partners closely with Project Managers, regional leadership, and administrative teams to ensure projects are executed efficiently while maintaining a well-organized and high-functioning office environment.

This role is ideal for a highly organized, proactive professional who thrives in a fast-paced environment, enjoys balancing multiple priorities, and can confidently support both technical project teams and local office needs.

**Key Responsibilities**

**Project Coordination & Delivery**

- Support Project Managers in planning and executing design and construction projects of varying size and complexity

- Coordinate activities between internal teams and external partners, including architects, engineers, contractors, and vendors

- Serve as a key point of contact for project stakeholders, facilitating communication and ensuring alignment

- Assist in managing project documentation, schedules, and coordination efforts to support successful delivery

- Participate in both office-based and on-site project activities

**Office Operations & Administrative Support**

- Partner with Team Leaders and administrative staff to support daily office operations

- Coordinate facility-related needs including maintenance, vendor management, office equipment, and space planning

- Support office meetings and events, including logistics, scheduling, and preparation

- Provide administrative support to office leadership, including calendar coordination and ad hoc requests

- Process invoices and track office-related expenses as needed

**Coordination, Communication & Leadership**

- Manage multiple priorities while maintaining strong attention to detail and organization

- Serve as a reliable point of contact for both project and office-related needs

- Foster a positive, collaborative office environment through strong communication and teamwork

- Exercise sound judgment and problem-solving skills in a fast-paced, dynamic environment

**Qualifications**

**Minimum Qualifications**

- Associate’s degree in a related field or equivalent professional experience required; Bachelor’s degree preferred

- Minimum of five (5) years of demonstrated experience in document control and project controls, preferably within a design or engineering firm environment

**Additional Qualifications**

- Experience supporting pharmaceutical, biotechnology, or advanced technology projects preferred

- Intermediate to advanced proficiency in Microsoft Office (2013 or later) and PDF software required

- Proficiency with traditional project controls systems, databases, and methodologies required

- Strong verbal and written communication skills with the ability to collaborate effectively across teams

- Exceptional time management and organizational skills, with the ability to manage multiple priorities

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.

CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Project and Office Coordinator

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