Created by the City and County of San Francisco, San Francisco Health Plan (SFHP) is the City's number one choice for Medi-Cal, providing the community with access to award-winning health care for the past 30 years. At SFHP, we are helping shape the future of health care with a focus on improving health outcomes in San Francisco's diverse and most vulnerable communities. Our creative, innovative, and mission-driven team works together to bring equitable access to health care for all San Franciscans. 

At SFHP, quality care comes first. We provide our members with a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning through the Medi-Cal and Healthy Workers HMO programs. Through strategic community collaborations, we also offer our members access to services beyond traditional health care to ensure their safety and well-being. SFHP's commitment to excellence has been recognized consistently by the state, with the Award for Excellence in Quality Care from the California Department of Health Care Services. 

In a continuous partnership with the San Francisco Department of Public Health, we are also the third-party administrator for Healthy San Francisco and the City Option Program. Join our winning team and learn about job opportunities on our website at sfhp.org/careers.

Industry: Hospitals and Health Care
Company Size: 201-500 employees

San Francisco Health Plan

Savvy Admin PROD

Reporting to the Operations Officer, the Director, Claims, provides strategic management. This involves collaboratively leading the ongoing operations of the Claims Department at SFHP. The Director's responsibilities also include ensuring financial integrity and exemplary service, and achieving established goals and objectives.

You will also maintain internal communications to promote SFHP's mission. They support SFHP's core purpose and work to maintain a team environment. In this environment, staff can be effective, satisfied, and provide quality service to all customers, both internal and external.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $150,000 - $183,000 per year

**WHAT WILL YOU DO: **

- Plan and manage Claims and Quality Assurance.

- Manage, coach, and inform the department managers and /or supervisors of information and tools needed to be successful.

- Lead the development of achievable, relevant departmental goals, and metrics, and continually motivate staff with them to support high individual and department performance.

- Ensure internal review and audit by QA of important operational processes in Claims including end to end claims processing.

- Chair monthly QA results review meetings with business stakeholders (Claims Manager or other managers as applicable), capacity planning, recommending, and implementing standards for and making improvements on Claims and QA operations.

- Preserve integrity of audit findings to ensure KPI measures on claims quality are accurate and champion compliance with all SFHP guidelines and regulatory standards.

- Monitor department metrics, trends, and takes action to support goal achievement.

- Provide leadership, facilitate meetings, and partner with stakeholders in the resolution of issues.

- Determine staffing needs, set short-term goals, and resolve staffing issues.

- Direct the improvement of business processes and accuracy of documentation of policies and procedures.

- Drive opportunities for automating functions.

- Champion excellent customer service throughout the organization.

- Improve inter-departmental collaboration, communication, and teamwork.

- Take on escalated issues with delegated groups or providers, and members.

- Oversee Key Performance Indicators (KPIs) for the department and support the team in achieving them.

- Manage resource capacity and team allocation to service requests, projects, organizational work groups, and ad hoc assignments.

- Develop and maintain relationships and effective communication with all levels of staff to facilitate efficient issue identification and resolution.

- Provide leadership and business expertise on assigned projects and processes.

- Ensure the department staff is informed of organization-wide information and decisions.

- Work with direct reports and teams to identify critical issues and trends, make recommendations, and provide information and recommendations to executive management; alert executive management to issues that impact the organization.

- Prepare budget, manage expenses for the Claims Department.

- Partner with Business Solutions and ITS to identify critical issues and trends, make recommendations, and provide information and recommendations to executive management; alert executive management to issues that impact the organization.

- Collaborate with EPMO to ensure that work and projects are completed in a timely, cost-effective manner, and take corrective actions.

- Ensure the appropriate reporting on a monthly, quarterly, and annual basis; assist with company financial planning and budget management functions.

- Represent Claims with internal and external stakeholders.

- Oversee department participation in all regulatory and financial audits, including resolution of audit findings.

- Participate and engage with peers at Local Health Plans of California (LHPC) to promote knowledge sharing and identify opportunities to drive best practices at SFHP.

- Provide updates to leadership and exercise good judgement to determine when escalations are necessary.

**WHAT YOU WILL BRING: **

- A bachelor's degree in health care administration, business, or a related field or equivalent experience. Master's degree preferred

- Eight to ten years of claims operations experience in a managed care environment, which included some experience with the Medi-Cal Program and six years of management-level experience

- Knowledge of Medicare, Medi-Cal, and managed care regulations

- Experience with healthcare regulatory processes and compliance audits

- Experience managing, coaching and developing staff, promoting teamwork and encouraging innovation

- Process and /or Continuous improvement training

- Certification in coaching and performance management preferred

**WHAT WE OFFER: **

- Health Benefits

- Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.

- Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.

- Vision: Employee vision care coverage is available through Vision Service Plan (VSP).

- Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.

- Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.

- Professional development: Opportunities for tuition reimbursement, professional license/membership.

**ABOUT SFHP: **

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

(Hybrid remote/in-office)

Director, Claims

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of March 2024, WPI has approximately 15.2 million square feet of self storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

Industry: Real Estate
Company Size: 201-500 employees

Westport Properties, Inc.

**Job Title: **District Manager

**Reports to: **Regional Director of Operations

**Direct Reports: **Senior Property Managers, Property Managers, Resident Property Managers, and Assistant Managers

**Department: **Operations

**Locations: **Operational Region includes Alameda, Auburn, Galt, Manteca, Marysville, Merced, Rohnert Park, Santa Rosa, Santa Rosa and Sebastopol, CA

**FSLA Status: **Exempt

**Position Status: **Regular, Full-time (Salary)

**Work Schedule: **9:00AM-6:00PM – subject to change based on project assignments/deadlines

**Salary Range: **$82,000 to $85,000 (commensurate with experience)

**Travel: **Up to 50% of the time

As a District Manager at US Storage Centers, you will be pivotal in driving the success of multiple locations across your district. You will be responsible for developing and mentoring store managers, ensuring exceptional customer satisfaction throughout your district, and overseeing the financial performance of all locations. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals and foster a positive, high-performing work environment. Your leadership will be essential in executing district-level strategies and contributing to special projects to enhance operational success**.**

**Essential Functions And Areas Of Responsibilities**

**Leadership and Strategy: **

- Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets. Identify and capitalize on opportunities to drive growth and efficiency across all locations.

- Foster a collaborative and inclusive culture across your district. Ensure effective communication between all team members and departments. Work closely with upper management to align district goals with company-wide initiatives.

- Manages through unusual events to keep the district operating to standard

- Leads with integrity, honesty, and knowledge that promote the culture and values of US Storage Centers

- Effectively coordinate special projects such as Facility conversions/openings

- Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goals

- Keeps up with current and future competition through competitor property visits

- Effectively communicates with Leadership, mid-level management, and facility employees

- Regular worksite attendance following the Company’s Attendance Policy is required for this position

- Other Duties As Assigned

- Periodic special projects and duties may be assigned based on Company need and requirements

- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

**Financial And Operational Management **

- Oversee the financial performance of each store in your district. Monitor key performance indicators (KPIs) and ensure that goals are met consistently. Implement corrective actions as needed to achieve financial and operational objectives.

- Rental rates

- Discounts

- Tenant Protection Plan

- Solicits customer feedback and follows up on all customer service issues

- Monitor controllable expenses to provide the highest R.O.I. for each store

- Analyzes financial reports and addresses trends and issues in district performance

- Performs monthly site audits and inspections to meet Company goals and industry standards. Follow up and take necessary action

- Ensure that all stores operate in compliance with company policies and procedures.

- Coaches store managers on ongoing repairs and maintenance. Assure the use of the company maintenance program/tool.

**Talent Management And Development **

- Supervise employees

- Interview and hiring site managers

- Continued training of Property Managers, Assistant Managers, District Trainers and Sr. Managers

- Evaluate employee performance

- Enforce company policy and procedures

- Schedule employee work hours

- Attract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.

- Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.

- Develop the store management team to deliver exceptional customer experience in all stores.

**Core Competencies**

- General office and telephone skills are required

- Basic Computer Skills are required

- Excellent written and verbal communication skills

- Good organizational skills

- Proactive, self-starter, goal oriented, and ability to work independently

- Maintain a positive attitude and composure in a multi-location Supervisory role

- Collaborative team player

- Ability and willingness to work remotely as necessary

- Must maintain and hold a valid State Driver’s License (if driving for Company business for the role)

- Uphold Company’s Vision, Mission Statement and Core Values

**Education And/or Experience**

- Bachelor’s degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management and/or multi-unit management

- Exceptional leadership skills and experience supervising others

- Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job

- Weekend availability may be occasionally required

- Be flexible and can travel up to 50% of the time

- Possess the eagerness and work ethic to succeed in a customer service environment

**Physical Demands**

- Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day

- Move/Traverse: frequently bend, stand, stoop and/or walk

- Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds

- Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations

- Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far

- Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

**Benefits For Full-Time Employees**

- Paid Time Off

- Paid Holidays

- 401(k) Eligibility

- Health Benefits: Medical, Dental, Vision

- Life Insurance Benefits

- Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)

- Recognition of Hard Work and Exemplary Performance

- Clean, Air Conditioned, Friendly Working Environment

- Discretionary Bonus Based on Several Factors

**About Westport Properties/US Storage Centers**

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

**At-Will Employment & Equal Opportunity Employer**

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Disclaimer**

**All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. **Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

**Essential Job Function For Reasonable Work Accommodation**

According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at (949) 748-5900.

District Manager

TOAST aspires...

To a slower, more thoughtful way of life

To good design that delights and inspires

To rich colour, texture and fabric –
Supple linens, block printed cottons, Scottish and Yorkshire and Tuscan-spun yarns, handwoven khadis, hand-dyed ikats, Japanese indigo and organic cotton denim

To the virtues of collaboration –
With mills, knitters, weavers, ceramicists. 
But also with writers, thinkers and artists


Established in West Wales in 1997, TOAST has grown from loungewear and nightwear to become a unique lifestyle brand renowned for its thoughtful, contemporary design and commitment to traditional textiles and craftsmanship.

Today, TOAST creates and curates simple, functional, beautiful clothing, homeware & editorial.

TOAST has studios in both London and Swansea and is one of the very few UK clothing brands with its own full pattern room.

TOAST has shops throughout the UK and can be found in many John Lewis stores.

Each week TOAST publishes articles in its online magazine – from the stories of its materials through to exhibition and book reviews, artist profiles, seasonal recipes and travel pieces.

You can follow TOAST on Instagram, Facebook, Pinterest and Twitter.

Industry: Retail
Company Size: 51-200 employees

TOAST

SALE ASSISTANT – Jackson Square, San Francisco

REPORTING TO: STORE MANAGER

SALARY: Starting at $20/hour

ROLE OVERVIEW

As a TOAST Sales Assistant you will have responsibility for delivering the best customer experience based on knowledge, our lovely products, and the desire to liaise with our customers and make them feel special. You will also need to support the delivery of the brand’s visual expectations and standards and be able to guide new and junior members of the team by example.

You will be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to contribute to your team’s standards.

ROLE IN DETAIL (subject to change from time to time)

- Support delivery of the store Sales through delivery of TOAST’s Customer Service expectation

- Have a deep understanding of our product style, fit, shape and availability and seek to offer advice to all customers

- Support delivery of TOAST’s Visual standards and expectations

- Contribute towards store feedback to store manager regarding stock performance

- Support delivery of an excellent back of house operation that supports the needs of the store and facilitates optimal trading results in a secure fashion

- Seek development and training of own skills set to continually improve performance

- Ensure a safe and healthy working environment for all, adhering to risk assessments and ensuring a high level of housekeeping

- Any other duties deemed necessary for the role.

**About Us **

Born in a Welsh barn in 1997, TOAST has grown from loungewear and nightwear to

become a unique lifestyle brand, creating, and curating simple, functional, beautiful

clothing, home ware and editorial.

TOAST is renowned for its thoughtful, contemporary design and commitment to

traditional textiles and craftsmanship. The brand aspires to be the global lifestyle brand

synonymous with Social Conscience.

TOAST has studios in both London and Swansea and is one of the very few UK clothing brands with its own pattern room.

TOAST celebrates a slower more thoughtful way of life in shops throughout the UK,

concept stores around the world and online

The emphasis within the TOAST workplace is on thoughtfulness, simplicity, creativity, and

collaboration. We work hard to communicate intelligently with the wider world and strive

against doing the obvious. We value serious thought in many broad fields – in art,

literature, design, philosophy, travel, science as much as we do in fashion. Though our

output may appear simple, it is always produced with great attention to detail.

As a strategic priority TOAST nurtures imaginative talent and change makers. As part of the TOAST team, you are a catalyst for the brand’s successes. To realize our ambitions, we need you to share our interests and values, have an enthusiasm for TOAST itself as well as a deep knowledge and passion for your own specialist area.

In return for your dedication, TOAST will offer a supportive and stimulating working

environment with flexible working hours and generous staff discounts. You will receive a

comprehensive induction, including product and brand training, that helps to plant a deep

understanding of TOAST that can be carried confidently through your work and into the

outside world.

We are committed to equality of opportunity for all staff and applications from individuals

are welcome regardless of age, disability, sex, gender reassignment, sexual orientation,

pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

**How to Apply **

**If you would like to apply, please send a cover letter and CV to SreenivasanM@toa.st **

Sales Assistant

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