Dana-Farber Cancer Institute is committed to providing expert, compassionate care to children and adults with cancer, while advancing the understanding, treatment, cure, and prevention of cancer and related diseases.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

Dana-Farber Cancer Institute

Savvy Admin PROD

The Pharmacy Care Coordinator II is responsible for acting as the patient’s advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and meet the medical, social, and personal needs of the patient. The Pharmacy Care Coordinator II assists the patient by coordinating their prescribed pharmacy care with the patient’s health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers.

Additionally, the Pharmacy Care Coordinator II will assist by serving on and supporting the needs of the Quality and Clinical Management Committee (QCMC) for the specialty pharmacy and assist the onboarding and training of the Pharmacy Care Coordinator I candidates.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

**Primary Duties And Responsibilities**

- Responsible for managing the patient onboarding, initial activities and refill activities associated with assigned patients.

- Provides daily status updates to the appropriate provider offices and teams for all new orders related to their assigned disease or satellite.

- Evaluates new Epic orders from assigned groups and triages to OAT (oral anticancer teaching) team and releases to appropriate pharmacies as appropriate. Maintains timely status updates on all patient orders to facilitate the most efficient management of patients by the various teams.

- Answers and manages all incoming phone calls with timeliness to support our quality goals and initiatives.

- Responsible to coordinate with patient and prescriber office, as necessary for filling, refilling and/or shipment of medication, and signature delivery requirements.

- PCC will communicate with the patient, or prescriber, drug storage and handling guidelines.

- Promotes drug compliance/persistency and compliance to REMS requirements with a strict adherence of the use of pharmacy management assessments, templates, data collection, reporting, recording and call guides.

- Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed accurately in TherigySTM.

- Avoids the use of slang, and abbreviations with system entries, unless on approved abbreviation listing for the company.

- Records the REMS authorizations accurately and timely.

- Reports all adverse events utilizing the appropriate internal or external form and escalates any active clinical issue to either a telephonic nurse or pharmacist.

- Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab, and other healthcare related parties.

- Participates in administration of patient's pharmacy care plan as developed by the pharmacist or nurse.

- Troubleshoots and resolves patient and payer issues in a timely fashion, seeking clarification from either Benefit Verification or Reimbursement team, in order to provide accurate and reliable information to a patient, patient representative or prescriber. Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.

- Supports the process, structure and expectations of the phone metrics established for their team; including but not limited to phone readiness, out bound call queues, responding to voice messages, appropriate live transfers and avoiding unnecessary holds. Reports errors, incidents, occurrences, and complaints utilizing the company approved format.

- Coordinates responses and resolutions with appropriate internal and external parties.

- Completes reports with accuracy, factual detail and properly communicates to the manager or director in a timely fashion.

- Answers and resolves patient inquiries within committed periods, including the immediate handling of a complaint to resolution or escalation within first 24 hours of receipt.

- Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.

- Provides timely updates to DFCI Disease Center programs related to the status of all prescriptions sent to DFCI outpatient pharmacy and appreciates the importance of maintaining strong disease center relationships.

- Participates actively in the specialty pharmacy Quality and Clinical Management Committee (QCMC) by maintaining metrics and/or running reports and providing appropriate updates to the committee. Will assist in the training and onboarding of Level 1 PCC new hires.

- Performs related duties as assigned.

**Knowledge, Skills, And Abilities Required**

- Understands the physical, psychological, and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues within their scope of work, appropriately escalates clinical and counseling situations to appropriate licensed team members.

- Significant experience with Microsoft Office resources such as Word, Excel, Outlook and PowerPoint.

- Excellent communication skills – Speaks clearly and effectively to all patients and providers.

- Strong attention to detail and excellent follow-through required.

- Computer and data management proficiency.

- Sense of humor and the desire to work collaboratively as a team.

- Promotes a culture of engagement, diversity, and teamwork.

- Well organized and able to multi-task quickly and effectively.

- Excellent communication (written, and verbal) skills with patients and providers.

- Able to recognize any opportunities for gaps in patient care and to respond appropriately.

- Works well in high-pressure situations.

- Motivated, shows initiative, and collaborates well in a team setting.

- Good written and verbal communication skills.

- Ability to take initiative, problem solve, and exercise independent judgement.

- Ability to organize work and priorities to promote patient satisfaction and strong provider relationships.

- Ability to work closely and effectively with peers across the organization and with the medical staff.

- Recognizes team goals and work plan, able to work in a team-structured environment to providing consistent support for program or division team.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

**Minimum Job Qualifications**

Minimum Education:

High School or GED required.

**Minimum Experience**

5 years of experience in a retail, outpatient and/or specialty pharmacy, oncology, healthcare or health insurance environment is required. 2 years of experience as a Patient Care Coordinator or equivalent role required. Utilization Review or Prior Authorization experience is preferred. Therigy and/or EnterpriseRx experience preferred. Experience utilizing Specialty Therapy Management systems (e.g. Therigy, Asembia, etc.) required.

**License/Certification/Registration**

Massachusetts Board of Pharmacy Registration as Pharmacy Technician or Intern required. Nationally Certified Pharmacy Technician license required.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$75,296.00 - $83,959.20

Pharmacy Patient Care Coordinator

Providing professional Home Remodeling & Design Services Since 1989! #buildblackdog

Blackdog Design/Build/Remodel is a professional design and build firm that has provided residents of New Hampshire and Massachusetts with residential remodeling services since 1989.

Our expert home renovation team can help you with everything from kitchen remodels and bathroom remodels to home additions and more! 

Plus, our home builder and renovation experts offer custom cabinets, countertops, electrical upgrades, whole-house renovation and remodeling services, home repair services, and much more! We believe the perfect remodel is one that is beautiful, functional, and timeless.

Industry: Construction
Company Size: 11-50 employees

Blackdog Builders, Inc.

**Content & Copy Coordinator **

**Position Overview **Blackdog Builders, Inc. is seeking a highly organized, detail-driven Content & Copy Coordinator to keep our marketing engine running day-to-day across multiple business units. This position reports to the Director of Marketing and works closely with our Visual Media Specialist (creative production), plus internal stakeholders and external vendors as needed. This role is ideal for someone who enjoys turning strategy into action: building calendars, coordinating timelines, publishing across channels, and ensuring marketing work moves forward smoothly and consistently. You're also a strong writer and editor who can draft and refine copy across channels (web, blog, email, and social), working from brand voice and messaging direction established by the Director of Marketing.  **Key Responsibilities ****Channel Execution & Publishing **

- Maintain and manage the master marketing calendar across brands and channels (social, email, blog, promotions, events, mailings)

- Schedule and publish social media content across business units; support basic community engagementAssist with development and deployment of email campaigns (setup, QA, scheduling, coordination)

- Coordinate blog workflow (planning, drafts, formatting, publishing, and alignment with SEO direction)

- Complete routine website updates (basic edits and content updates) and coordinate larger changes with vendors

**Written Copy & Content Development **

- Draft, edit, and proofread written marketing copy across channels, including:Blog posts (SEO-driven and educational/thought leadership content)Website updates (service pages, landing pages, project pages, promotions)Email campaigns (newsletters, promotions, and nurture sequences)Social captions and post copy aligned to brand voice

- Translate creative briefs, field notes, and internal stakeholder inputs into clear, on-brand messaging

- Maintain consistency in tone, grammar, and messaging across all business units

- Maintain a consistent, organized system for drafts, approvals, and version control

**Project & Workflow Management **

- Coordinate marketing requests, deadlines, approvals, and handoffs to ensure on-time delivery

- Route creative for review/approval and manage revisions through completion

- Support event logistics and promotional initiatives (materials coordination, timelines, internal communication)

- Organize and maintain marketing assets (file naming, folders, version control) for easy reuse and consistency

**Reporting & Performance Support **

- Compile and share marketing performance snapshots (email, web, social) and execution status updates

- Flag trends, bottlenecks, or opportunities to improve consistency and results

- Support the Director of Marketing with vendor coordination and documentation as needed (notes, timelines, task tracking)

**Cross-Team Support (Occasional) **

- Provide occasional backup assistance for phones/lead intake/scheduling when coverage is unavailable (as needed)

**Business Unit Focus & Location **This role supports all Blackdog Builders, Inc. divisions, with an expected workload allocation of approximately 60% service divisions (Blackdog Design/Build/Remodel, Blackdog Basement Finishing, Blackdog Home Services) and 30% retail divisions (FloorMe! and Silver Lake Cabinetry). Allocation may shift based on seasonal priorities and campaign needs. The position is primarily based in Salem, NH, with the expectation of occasionally working from our Nashua, NH location as needed. **Qualifications **

- 2–5 years of experience in marketing coordination, content management, or a related role

- Strong copywriting, editing, and proofreading skills, with the ability to adapt tone/voice across multiple brands

- Experience managing calendars, deadlines, and multi-step projects across multiple stakeholders

- Familiarity with social scheduling tools, email platforms, and basic website/content management workflows

- Comfortable working in Microsoft Office

**Preferred: **

- Experience in the Home Improvement industry

- Familiarity with HubSpot (email, lists/segmentation, content, basic reporting)

- Experience coordinating SEO/blog workflows

- Comfort with light design edits using Adobe tools (resizing, simple adjustments)

**Core Skills & Competencies **

- Excellent written communication and editorial judgment with strong proofreading and attention to detail

- Organized, proactive, and deadline-driven with consistent follow-through

- Strong project coordination skills and the ability to manage multiple priorities without dropping details

- Brand-minded: able to protect voice, consistency, and quality across business units and channels

- Collaborative and responsive, comfortable working with internal teams and external partners

**Schedule, Pay & Benefits: **

- **Pay **: $29.00 to $31.00/hour (based on experience)

- Steady, full-time work (W-2 Employee)

- Expected work schedule of 40 hours per week, Monday through Friday

- The position is primarily based in Salem, NH

- Health Insurance with employer contribution

- Dental & other supplemental insurance options

- Paid Time Off + Paid Holidays

- 401(k) with 50% company match up to 5% of pay

- Profit-sharing Program

- Educational Opportunities & Training

- Family-first culture and true work/life balance

- Supportive, team-oriented workplace that celebrates success

~~Blackdog Builders, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, sex, gender identity, sexual orientation, race, color, national origin, religion, disability, genetic information, military status, marital status, or any other status protected by law. We provide reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs. Please let us know if you need accommodation during the hiring process. ~~ ~~Employment with Blackdog Builders, Inc. is at-will. Any offer of employment may be contingent on a background check conducted after a conditional offer and in compliance with applicable laws. Driving records checks may be required for roles involving company/insured driving. ~~

**Compensation details: ** 29-31 Hourly Wage

Content &amp; Copy Coordinator

**Position Overview **Blackdog Builders, Inc. is seeking a highly organized, detail-driven Content & Copy Coordinator to keep our marketing engine running day-to-day across multiple business units. This position reports to the Director of Marketing and works closely with our Visual Media Specialist (creative production), plus internal stakeholders and external vendors as needed. This role is ideal for someone who enjoys turning strategy into action: building calendars, coordinating timelines, publishing across channels, and ensuring marketing work moves forward smoothly and consistently. You're also a strong writer and editor who can draft and refine copy across channels (web, blog, email, and social), working from brand voice and messaging direction established by the Director of Marketing. **Key Responsibilities ****Channel Execution & Publishing**

- Maintain and manage the master marketing calendar across brands and channels (social, email, blog, promotions, events, mailings)

- Schedule and publish social media content across business units; support basic community engagement

- Assist with development and deployment of email campaigns (setup, QA, scheduling, coordination)

- Coordinate blog workflow (planning, drafts, formatting, publishing, and alignment with SEO direction)

- Complete routine website updates (basic edits and content updates) and coordinate larger changes with vendors

**Written Copy & Content Development**

- Draft, edit, and proofread written marketing copy across channels, including:

- Blog posts (SEO-driven and educational/thought leadership content)

- Website updates (service pages, landing pages, project pages, promotions)

- Email campaigns (newsletters, promotions, and nurture sequences)

- Social captions and post copy aligned to brand voice

- Translate creative briefs, field notes, and internal stakeholder inputs into clear, on-brand messaging

- Maintain consistency in tone, grammar, and messaging across all business units

- Maintain a consistent, organized system for drafts, approvals, and version control

**Project & Workflow Management**

- Coordinate marketing requests, deadlines, approvals, and handoffs to ensure on-time delivery

- Route creative for review/approval and manage revisions through completion

- Support event logistics and promotional initiatives (materials coordination, timelines, internal communication)

- Organize and maintain marketing assets (file naming, folders, version control) for easy reuse and consistency

**Reporting & Performance Support**

- Compile and share marketing performance snapshots (email, web, social) and execution status updates

- Flag trends, bottlenecks, or opportunities to improve consistency and results

- Support the Director of Marketing with vendor coordination and documentation as needed (notes, timelines, task tracking)

**Cross-Team Support (Occasional)**

- Provide occasional backup assistance for phones/lead intake/scheduling when coverage is unavailable (as needed)

**Business Unit Focus & Location **This role supports all Blackdog Builders, Inc. divisions, with an expected workload allocation of approximately 60% service divisions (Blackdog Design/Build/Remodel, Blackdog Basement Finishing, Blackdog Home Services) and 30% retail divisions (FloorMe! and Silver Lake Cabinetry). Allocation may shift based on seasonal priorities and campaign needs. The position is primarily based in Salem, NH, with the expectation of occasionally working from our Nashua, NH location as needed. **Qualifications**

- 2–5 years of experience in marketing coordination, content management, or a related role

- Strong copywriting, editing, and proofreading skills, with the ability to adapt tone/voice across multiple brands

- Experience managing calendars, deadlines, and multi-step projects across multiple stakeholders

- Familiarity with social scheduling tools, email platforms, and basic website/content management workflows

- Comfortable working in Microsoft Office

**Preferred:**

- Experience in the Home Improvement industry

- Familiarity with HubSpot (email, lists/segmentation, content, basic reporting)

- Experience coordinating SEO/blog workflows

- Comfort with light design edits using Adobe tools (resizing, simple adjustments)

**Core Skills & Competencies**

- Excellent written communication and editorial judgment with strong proofreading and attention to detail

- Organized, proactive, and deadline-driven with consistent follow-through

- Strong project coordination skills and the ability to manage multiple priorities without dropping details

- Brand-minded: able to protect voice, consistency, and quality across business units and channels

- Collaborative and responsive, comfortable working with internal teams and external partners

**Schedule, Pay & Benefits**

- Pay: $29.00 to $31.00/hour (based on experience)

- Steady, full-time work (W-2 Employee)

- Expected work schedule of 40 hours per week, Monday through Friday

- The position is primarily based in Salem, NH

- Health Insurance with employer contribution

- Dental & other supplemental insurance options

- Paid Time Off + Paid Holidays

- 401(k) with 50% company match up to 5% of pay

- Profit-sharing Program

- Educational Opportunities & Training

- Family-first culture and true work/life balance

- Supportive, team-oriented workplace that celebrates success

~~Blackdog Builders, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, sex, gender identity, sexual orientation, race, color, national origin, religion, disability, genetic information, military status, marital status, or any other status protected by law. We provide reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs. Please let us know if you need accommodation during the hiring process. ~~ ~~Employment with Blackdog Builders, Inc. is at-will. Any offer of employment may be contingent on a background check conducted after a conditional offer and in compliance with applicable laws. Driving records checks may be required for roles involving company/insured driving.~~

**Compensation details: ** 29-31 Hourly Wage

PIeb09d563a047-25448-40610927

Content & Copy Coordinator

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