At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. 

Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens.

You’re made ready and so are we. #MadeReady

Industry: Banking
Company Size: 10,001+ employees

Citizens

Savvy Admin PROD

**Description**

If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a **Fraud Customer Support Sr. Specialist **. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their careers and make a lasting impact.

Our best colleagues have a customer-first mentality, and are a combination of friendly and tech-savvy, answering fraud inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer.

**Primary Responsibilities Include**

- Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer’s incident triggered problems, and concerns. Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding.

- Use active listening skills during customer interactions to apply analytical reasoning to examine in real time the customer’s data.

- Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action’s relating to moving forward with the customer’s fraud inquiries.

- Document within multiple systems with written clarity the proposed solutions or next steps through effective verbal communication skills to gain the customer’s consent on a resolution.

- Provide accurate complete claims processing, and records management using established procedures in moving/placing documents appropriately through software (e.g., claims management system) or manual methods, to maintain claim records.

- Experience leadership that’s invested in allowing you to achieve performance goals and committed to your career development and growth.

**Qualifications, Education, Certifications And/or Other Professional Credentials**

- Required Qualifications

- High school degree or equivalent, required

- General PC troubleshooting and navigation skills and proficiency in Microsoft Office.

- Display effective telephone etiquette while actively listening and displaying empathy and understanding.

- Effective written and verbal communication skills

- Preferred Qualifications

- Associate degree, preferred

- 2+ years’ experience, in the following areas: Fraud Analysis, Financial services industry, Customer service, and Contact center experience a plus

- Team player with the ability to work independently with organizational skills.

- Ability to multi-task in a fast-paced customer centered environment.

- Solid knowledge of department computer applications and systems.

- Demonstrated stable job history preferred.

- Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Fraud Customer Support Sr Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.

**Hours & Work Schedule**

- Hours per Week: 40

- Work Schedule: Hybrid work schedule, working 2 days in office and 3 days remotely.

- 2:30pm - 11:00pm Thursday and Friday Off

The salary range for this position is $22 - $25 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

~~Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.~~

**Equal Employment Opportunity**

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

**Why Work for Us**

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Fraud Customer Support Sr Specialist- 2nd shift

Groundbreaker. Game changer. Innovator. TRC is a global consulting, engineering, program and construction management firm providing environmentally focused and digitally powered solutions. With over 7,000 employees, we solve the challenges of making the Earth a better place to live - community by community and project by project.  
Apply at https://careers.trccompanies.com/careers-home

Industry: Environmental Services
Company Size: 5,001-10,000 employees

TRC Companies, Inc.

**About Us**

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

**Overview**

TRC is seeking a full-time **Water Resources Field Leader ** in the Planning, Permitting, and Licensing practice of our East Providence, RI office to support water resources projects. The successful candidate will work under the supervision of Project Managers and Team Leaders and will integrate with the regional team to complete a variety of technical tasks and projects.

**Responsibilities**

- Lead water-based and terrestrial field programs including aquatic plant mapping and water quality monitoring.

- Handle planning, logistics, and supervision of fieldwork for projects as assigned, including communication and coordination with field technicians.

- Maintain and operate water quality monitoring and sampling equipment.

- Execute work in accordance with work plans/ scopes of work.

- Ensure that collected data are accurately documented, well-organized, and of high quality.

- Collect samples, assure acceptable sample handling, and coordinate with laboratories as needed.

- Perform physically demanding tasks in varying environments and conditions (i.e. heat, cold) including completing boat-based field sampling activities, lifting and carrying equipment, and operating in remote locations. The position requires significant field work (generally single-day events, though overnight travel may also be required).

- Compile and analyze ecological and other environmental data.

- Write reports and impact assessments.

- Prepare permit applications and attend project-related meetings.

- Other duties and special projects as assigned.

- Demonstrate a commitment to safety and adhere to TRC Health & Safety Standards in all field-related activities.

**Qualifications**

- Bachelor’s degree in biology, ecology, environmental studies/science, fisheries, wetland science, geosciences, or related field.

- Advanced degree in related field and/or 2 or more years of relevant professional experience.

- Excellent written and verbal communications skills. Position requires proactive communication with project managers, task managers, and field staff.

- Self-motivated and detail oriented. Must have the ability to safely work through issues encountered during field activities.

- Previous experience leading field sampling efforts or conducting field work.

- Must have a valid driver's license and maintain a good driving record. Must be able to pass a pre-employment motor vehicle records check and drive a company vehicle (truck)

- Experience piloting small boats (trailered outboard motorboats, Jon boats, canoes, kayaks)

- Willingness to learn how to trailer a boat, if not already comfortable doing so.

- Exhibit proficiency in data management and reporting using standard office productivity software (Microsoft Word, Excel, etc.).

**Additional Valued Skills**

- Experience with identification of northeast aquatic plants.

- Familiarity with water quality sampling equipment.

- Holding a boating safety certificate is desired but not required.

- Familiar with digital field technology (GPS units, tablets, data collection apps, etc.).

**Benefits *****: **TRC offers a competitive benefit package consisting of:

- Medical, dental, vision, and disability insurance.

- 401k package that includes both traditional and Roth IRA options and Company match.

- Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).

- All full-time employees enjoy a minimum of 8 Paid Holidays per year.

- TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

- These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

**Compensation **: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

**Other Compensation: ** Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

**Disclaimers**

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.

**Salary Range**

USD $70,000.00 - USD $81,473.60 /Yr.

Water Resources Field Team Leader

**Description**

If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a **Fraud Customer Support Sr. Specialist **. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their careers and make a lasting impact.

Our best colleagues have a customer-first mentality, and are a combination of friendly and tech-savvy, answering fraud inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer.

**Primary Responsibilities Include**

- Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer’s incident triggered problems, and concerns. Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding.

- Use active listening skills during customer interactions to apply analytical reasoning to examine in real time the customer’s data.

- Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action’s relating to moving forward with the customer’s fraud inquiries.

- Document within multiple systems with written clarity the proposed solutions or next steps through effective verbal communication skills to gain the customer’s consent on a resolution.

- Provide accurate complete claims processing, and records management using established procedures in moving/placing documents appropriately through software (e.g., claims management system) or manual methods, to maintain claim records.

- Experience leadership that’s invested in allowing you to achieve performance goals and committed to your career development and growth.

**Qualifications, Education, Certifications And/or Other Professional Credentials**

- Required Qualifications

- High school degree or equivalent, required

- General PC troubleshooting and navigation skills and proficiency in Microsoft Office.

- Display effective telephone etiquette while actively listening and displaying empathy and understanding.

- Effective written and verbal communication skills

- Preferred Qualifications

- Associate degree, preferred

- 2+ years’ experience, in the following areas: Fraud Analysis, Financial services industry, Customer service, and Contact center experience a plus

- Team player with the ability to work independently with organizational skills.

- Ability to multi-task in a fast-paced customer centered environment.

- Solid knowledge of department computer applications and systems.

- Demonstrated stable job history preferred.

- Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Fraud Customer Support Sr Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.

**Hours & Work Schedule**

- Hours per Week: 40

- Work Schedule: 8:30am - 5:00pm Friday - Tuesday (off Wednesday/Thursday) position requires working 2 days in office at our Pittsburgh, PA or Riverside, RI locations (3 days from home)

**Pay Transparency**

The salary range for this position is $22 - $25 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

~~Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.~~

**Equal Employment Opportunity**

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

**Why Work for Us**

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Fraud Customer Support Sr Specialist

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