We’re Virginia Commonwealth University — the university FOR Virginia. 

You will see an incredible mix of attitudes, styles and stories. Inclusion is our heartbeat and it drives us to tackle difficult challenges others can’t or won’t. 

We do things differently here, because we know that different works. We're proud of our rankings, but they don't define us. 

Rankings don’t change lives, we do.

VCU’s unequaled combination of excellence, diversity, research and creativity makes success possible for every one of our 300,000+ RAMily members. And that makes us one of the most innovative universities in the U.S.

We are Richmond's largest employer. And we prove every day that when you come to VCU, you can become anything. 

As one of Virginia’s top three research institutions, every student has the chance to participate in activities that result in breakthrough work. Our sponsored research has increased 71% since 2018, to $464.6 million. And our discoveries have led to thousands of patents and successful student startups. In addition, our VCU Health System is dedicated to ending health care disparities. We are Richmond's top hospital and serve as a renowned training facility for future health care leaders. All students receive unique benefits to improve their quality of life, and to make a difference by helping others. 

Every step moves society closer to the next life-changing solution. Our graduates are trained to make an impact in the world, and they carry that responsibility wherever they go. We reject traditional thinking and champion the unconventional, setting standards that others follow. We give our students the freedom to rewrite the rule books and the skills to disrupt expectations. We’re pursuing a future that’s built by us. A future that improves learning and health for ALL.

Learn more at: linkin.bio/vcu

Industry: Higher Education
Company Size: 10,001+ employees

Virginia Commonwealth University

Savvy Admin PROD

**Unit: ** Office of Strategic Enrollment Management

**Department: ** Office of Admissions

**Duties & Responsibilities**

VCU Strategic Enrollment Management and Student Success’ Admissions Operations team is searching for an Operations and Processing Specialist. The Operations and Processing Specialist position serves a multi-functional role for Admissions Operations working with and processing all levels of student information including **undergraduate, graduate, and international **. The position will be required to manage multiple, targeted projects to address specific needs within the Admissions Operations office as well as provide guidance to a variety of student and staff admissions inquiries. This position will have the resourcefulness to identify options and help to create solutions to address unique situations.

**Core Responsibilities**

Admissions data management/processing (40%):

- Works closely with the Assistant Director of Operations, the Associate Director of Operations and others in Admissions Operations Management roles on assignments and projects that require focus and vision of the overall task. Assignments and projects span across all admissions populations and require critical thinking skills as well as an in-depth knowledge of admission policy and procedure as it pertains to each population. Assignments and projects vary, are prioritized as needed throughout the admissions cycle, and may include:

- Using multiple computer programs such (MS Word and Excel and student CRM) simultaneously and completing a number of detailed application-related tasks including but not limited to processing multiple lists/edits/suspends.

- Entering data in the student information system to finalize admission applications.

- Uploading, linking to records, entering data for documents received through various sources both digital and physical. Documents include but are not limited to: high school and college transcripts, in-state tuition forms, reference letters, certificates of admission, immigration documents, response forms, and test scores.

- Entering and updating data from edit lists into multiple software applications ensuring consistency of information.

Admission Application Processing Tasks - Document Routing (25%):

- Reviews and evaluates high school transcripts to calculate GPA’s and convert to university standard scale.

- Enters updated information into the university student information system within two business days of receipt.

- Performs review of final application credentials, enters data required for finalization of applicant records.

Customer Service – document searches (15%):

- Serves as the first point of contact for document searches. Engages with appropriate personnel and applicants to resolve questions concerning receipt of documents for undergraduate, graduate, international students and current students.

- Resolves any outstanding searches within 2 business days, escalating to the supervisor if necessary.

- Communicates respectfully to both internal and external customers.

- Adhering to FERPA requirements as it relates to inquiries and responding to questions by observing confidentiality.

Assist with Enrollment coordination tasks (10%):

- Updates applicant enrollment intentions in a timely manner.

- Engages with customers through email as a result of communication campaigns throughout the enrollment cycle.

Recruitment Activities sponsored by SEMSS/Office of Admissions (5%):

- Attends VCU events such as (but not limited to) Open House, Preview Day, Admitted Student Receptions

- Working weekends and overtime as necessary and determined by the Associate Director of Processing and Operations.

Other duties as assigned (5%):

- Performs other duties as assigned.

**Other Position Details**

- Hybrid with an on-campus requirement of 40% and 60% remote. This could always change in the future.

**Qualifications**

Minimum Qualifications

- Must be a active VCU Employee.

- High school diploma or equivalent training and experience.

- Experience in higher education or in a position with extensive data management and public contact experience that is fast paced.

- Significant experience in high-volume administrative operations.

- Demonstrated ability to manage competing priorities and maintain accuracy in a high-volume, customer service focused environment.

- Proficiency with MS Word and Excel.

- Ability to adjust to unexpected changes in assignments, as well as being able to focus on repetitive tasks for long periods of time.

- Ability to apply university, state, and Strategic Enrollment Management policies and procedures in order to ensure the most efficient, timely, and cost-effective delivery of student support services.

- Effectively triage multiple and frequent operations matters in a timely, courteous, and accurate manner.

- Strong verbal and written communication skills. Ability to work independently with limited supervision and as a team.

- Excellent problem-solving and organizational skills.

- Commitment to courteous and timely customer service.

- Must be willing to work overtime and weekends, as necessary.

- Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

**Preferred Qualifications**

- Bachelor’s degree in a related discipline or equivalent combination of education, training, and experience.

- Experience in a university student service area (i.e., admissions, recruitment, financial aid, records and registration).

- Experience using an integrated student information systems database environment.

- Considerable knowledge of university and DSEM administrative processes/procedures, and demonstrated experience using student information systems, CRM systems and Imaging systems (such as Banner, Slate, UniCas, Web Admit, and Perceptive Content – Image Now).

**Salary Range: **Up to $42,000

**Benefits **: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

**FLSA Exemption Status: ** Non-Exempt

**Hours per Week: **40

**Restricted Position: **No

**ORP Eligible: **No

**Flexible Work Arrangement: **Hybrid

**University Job Title: **10111N - Coordinator AA 1

**Posting Closes: **5/31/2026 at 11:55PM

Operations and Processing Specialist

Genworth Financial, Inc. (NYSE: GNW) is a publicly traded holding company. Through its family of brands—including CareScout, Genworth, and Enact—Genworth uses its more than 150 years of experience to help families navigate the aging journey with clarity and confidence, offering guidance, products, and services that support caregiving decisions, long-term care planning, and the financial challenges of aging. 
 
Our primary office locations in the U.S. are Richmond, VA, Lynchburg, VA, Stamford, CT, and New York, NY.

Industry: Insurance
Company Size: 1,001-5,000 employees

Genworth

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

- Make it human. We care about the people that make up our customers, colleagues, and communities.

- Make it about others. We do what’s best for our customers and collaborate to drive progress.

- Make it happen. We work with intention toward a common purpose and forge ways forward together.

- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

**POSITION TITLE**

Manager, Claims Customer Service

**POSITION LOCATION**

This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

**YOUR ROLE**

As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. In this role, you will lead a team of non-exempt Senior Customer Service Representatives (CSRs), building a high-performing and engaged service culture that delivers consistent, high-quality experiences. You’ll drive team performance through coaching and development, ensure service and operational goals are achieved, and collaborate across teams to strengthen processes and improve outcomes for customers.

**What You Will Be Doing**

- Lead and develop a team of 12–15 associates to deliver high-quality, phone and transaction-based customer service, fostering an inclusive, collaborative environment aligned to Genworth | CareScout values

- Set performance expectations and oversee daily operations, using data and insights to monitor results, drive accountability, and optimize service delivery and team effectiveness

- Champion a culture of empathy, professionalism, and accountability by modeling strong interpersonal effectiveness and navigating challenging conversations with confidence and care

- Coach and support associates through regular feedback, call listening, and development conversations to strengthen performance, build capability, and enhance the overall customer experience

- Serve as a point of escalation for complex customer and associate issues, ensuring thoughtful, timely resolution while reinforcing a customer-first approach

- Leverage data and observations to identify trends, performance gaps, and opportunities to enhance processes, service quality, and team outcomes

- Partner with leadership and cross-functional teams to align on priorities, support business initiatives, and drive continuous improvement across the customer experience

- Foster team engagement by recognizing contributions, reinforcing positive behaviors, and building a high-performing, values-driven culture

- Support additional initiatives and responsibilities as needed to meet evolving business needs and team objectives

**What You Bring**

- 2+ years of experience leading, coaching, and developing high-performing teams, with a demonstrated ability to provide clear direction, feedback, and support to drive engagement, accountability, and results

- Strong verbal and written communication skills, with the ability to build relationships, influence, and collaborate effectively with internal and external stakeholders

- Ability to analyze and interpret data, identify trends, and use insights to drive decisions that improve service, productivity, and operational performance

- Demonstrated ability to adapt to change, manage evolving priorities, and support or lead process improvements and business initiatives

- Strong business acumen, with the ability to balance multiple priorities and contribute to operational and strategic objectives

- High level of professionalism and accountability, with a focus on delivering results and supporting team and customer success

**NICE TO HAVE**

- Bachelor's Degree or a minimum 4+ years prior leadership experience

- Prior leadership experience in a contact center environment, specifically Claims contact center

- LOMA, AHIP, or other Insurance Industry designation(s)

**Employee Benefits & Well-being**

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

- Competitive Compensation & Total Rewards Incentives

- Comprehensive Healthcare Coverage

- Multiple 401(k) Savings Plan Options

- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

- Disability, Life, and Long Term Care Insurance

- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

- Caregiver and Mental Health Support Services

**Additional**

- The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $102,500. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

- At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

Manager, Claims Customer Service

Industry: Business Content
Company Size: 51-200 employees

A Hiring Company

**Position Overview **

The Virginia Economic Development Partnership (VEDP) seeks a Vice President, Research to provide strategic, operational, and cultural leadership for VEDP’s Research Division. Reporting to the Senior Vice President, Marketing, Communications & Research, this role leads a diverse, multidisciplinary division of approximately 25 staff responsible for conducting solutions-oriented business analysis supporting business investment efforts, communicating Virginia’s value proposition through compelling deliverables, and delivering technology-enabled operational support across the organization.

This is a highly collaborative, player-coach leadership role requiring a combination of strategic thinking, operational management, analytical capability, organizational judgment, and people leadership. The Vice President must be capable of contributing substantively to high-profile initiatives and analytical work while also building effective systems, strengthening processes, supporting team development, and ensuring the division operates effectively at a high level across a large volume of concurrent workstreams.

The Vice President will interact professionally, collaboratively, and strategically with colleagues across all divisions of VEDP, helping align Research capabilities with organizational priorities and continuously evolving how the division delivers value to internal and external stakeholders.

**Core Responsibilities **

**Leadership & Division Management **

- Lead and manage a multidisciplinary division of approximately 25 staff spanning analytics, client communications, business presentations, GIS, application development and Salesforce administration.

- Provide clear direction, priorities, and expectations for the division while fostering a collaborative, high-trust, mission-oriented culture.

- Provide ongoing coaching, performance management, professional development, and organizational support for direct reports and broader team members.

- Foster a culture of accountability, collaboration, innovation, responsiveness, curiosity, and continuous improvement.

- Promote thoughtful cross-team collaboration and avoid operational silos across the division.

- Ensure effective allocation of staff resources, workloads, budgets, and operational priorities across teams and initiatives.

- Help shape and strengthen organizational culture by modeling maturity, professionalism, sound judgment, authenticity, and collaborative leadership.

- Identify opportunities to strengthen organizational structure, workflows, processes, and team effectiveness over time.

**Strategic Insight & Analysis **

- Serve as a strategic thought partner to VEDP leadership on issues related to economic development, competitiveness, industry trends, business climate dynamics, and organizational strategy.

- Provide high-level analytical support, strategic framing, and problem-solving support for executive leadership, major initiatives, and priority projects.

- Help strengthen VEDP’s ability to deliver distinctive insights, communicate Virginia’s competitive advantages, and support informed decision-making for both internal and external stakeholders.

- Maintain situational awareness regarding major projects, organizational priorities, and pipeline activity to ensure Research Division efforts remain aligned with business needs and organizational objectives.

- Support the development and continuous refinement of Virginia’s industry, competitiveness, and business value proposition materials and related strategic resources.

- Help ensure the Research Division delivers clear, compelling, and strategically aligned support that helps VEDP solve problems, support business investment efforts, and communicate effectively with clients and stakeholders.

- Represent VEDP credibly in select interactions with the Board of Directors, administration officials, partners, and the broader economic development practitioner community.

**Operational Excellence & Service Delivery **

- Lead efforts to continuously improve how the Research Division delivers services and support across the organization.

- Strengthen operational processes, quality assurance, workflow coordination, prioritization approaches, and service delivery models across teams.

- Continue strengthening the division’s consultative, strategically aligned, and high-value partnership model across the organization.

- Work closely with internal stakeholders to define service expectations, ensure appropriate intake and prioritization processes, and strengthen alignment between organizational needs and Research capabilities.

- Ensure high-quality, timely execution of project support deliverables and analytical products supporting VEDP’s business development and marketing efforts.

**Technology & Data Systems **

- Provide strategic oversight for VEDP’s Salesforce CRM platform, GIS capabilities, application development efforts, and related technology-enabled operational tools.

- Partner with technical teams and organizational stakeholders to help translate business needs into effective operational and technology solutions.

- Foster a culture of innovation and thoughtful experimentation around technology, analytics, automation, and operational improvement.

- Help ensure technology and data resources are aligned with organizational strategy, operational priorities, and user needs.

**Organizational Performance **

- Support the use of organizational metrics, operational analytics, and performance reporting to strengthen decision-making and organizational effectiveness.

- Oversee Research Division support for organizational surveys, pipeline analytics, operational reporting, and other performance management initiatives.

**Cross-Functional Collaboration & Organizational Partnership **

- Build strong collaborative relationships across VEDP divisions and with external partners where appropriate.

- Partner closely with Marketing, Lead Generation, Business Investment, Economic Competitiveness, Talent, External Affairs, and other teams to support integrated organizational objectives.

- Help bridge communication and operational gaps between technical teams, analytical teams, and business-facing functions.

- Support organizational initiatives requiring cross-functional coordination, strategic analysis, operational problem-solving, or executive-level communication support.

- Help ensure the Research Division remains highly responsive, collaborative, and solutions-oriented while maintaining focus on long-term effectiveness and sustainability.

**Experience Required **

- At least 10 years of progressively responsible experience in research, analytics, economic development, strategy, consulting, operations, technology-enabled business functions, or related fields.

- Significant leadership and people-management experience overseeing multidisciplinary teams and complex operational functions.

- Strong strategic thinking, analytical reasoning, and problem-solving capabilities.

- Experience managing or partnering closely with analytical, operational, and/or technology-oriented teams.

- Excellent written and verbal communication skills, including the ability to synthesize complex information clearly and persuasively for executive audiences.

- Strong organizational judgment and decision-making skills, including the ability to balance competing priorities and operate effectively in fast-moving environments.

- Experience operating in a fast-paced, client-service-oriented or project-driven environment.

- Experience leading cross-functional initiatives and building collaborative relationships across teams and stakeholders.

- Operational management experience, including process improvement, workflow management, resource allocation, and organizational coordination.

- Comfort working with metrics, operational reporting, CRM systems, organizational analytics, and performance management concepts.

- Strong presentation and executive communication capabilities.

**Personal Attributes **

- Strong emotional intelligence, maturity, and interpersonal judgment.

- Authentic, collaborative leadership style.

- Strategic and systems-oriented thinker.

- High degree of initiative and accountability.

- Ability to operate effectively in ambiguous, fast-moving, high-profile environments.

- Comfortable balancing strategic thinking with operational execution.

- Strong organizational instincts and sound judgment.

- Curious, thoughtful, and intellectually engaged.

- Innovative and technology-savvy with an interest in operational improvement and practical applications of emerging tools and technologies.

- Strong relationship builder capable of leading through trust, credibility, and collaboration.

- Ability to maintain composure and perspective under pressure.

- Commitment to continuous improvement, team development, and organizational effectiveness.

**Within 12–18 months, success looks like . . . **

- The Vice President has developed strong, trusting relationships across the Research Division and broader organization and is viewed as a collaborative, thoughtful, and highly credible leader.

- The Research Division is operating with strong alignment, clear priorities, healthy culture, and effective cross-team coordination.

- Research capabilities are increasingly viewed as a strategic differentiator for VEDP, helping strengthen Virginia’s value proposition through distinctive insight and operational excellence.

- The division has continued improving its operational processes, service delivery models, prioritization approaches, and organizational responsiveness.

- Internal stakeholders view the division as proactive, solutions-oriented, collaborative, and strategically valuable.

- Technology, analytics, CRM, GIS, and application development capabilities are increasingly integrated into broader organizational strategy and operational improvement efforts.

- The Vice President has successfully balanced strategic leadership, operational management, organizational partnership, and substantive analytical contribution.

- The division continues to strengthen its culture of trust, collaboration, accountability, innovation, and continuous improvement.

- The Vice President and team are regarded as highly effective partners capable of delivering thoughtful, high-quality work in a fast-paced, high-profile environment.

**Education **

Bachelor’s degree in economics, business, public policy, statistics, geography, information systems, communications, management, or related field required. Advanced degree preferred.

**Compensation **

Salary will be competitive and commensurate with experience and qualifications.

**References and Background Information **

It is VEDP’s policy to complete an extensive background and reference check of candidates. Once strong mutual interest has been established, candidates are asked to provide a list of references that should include, but not be limited to, a supervisor, peer, subordinate, and client/stakeholder reference, as applicable. Candidates will be asked to sign an authorization to release information for the purpose of background investigation, which may include verification of education, credit check, criminal, and driving records. Should an offer be extended prior to the completion of these checks, the offer will be contingent on successful completion of the reference and background checks.

**Application Process **

Being authorized to work in the U.S. is a precondition of employment. VEDP uses the E-Verify system and does not provide sponsorship.

All candidates must apply through our website https://www.vedp.org/careers. Applicants must submit a resume and cover letter. A valid Virginia driver’s license and ability to obtain a passport is required. Application deadline: Open Until Filled.

VEDP is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, genetics, or against otherwise qualified individuals with disabilities. It is VEDP’s intent that its employment and personnel policies and practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination and affirmative action. Applicants requiring more information or requiring assistance may contact VEDP Human Resources at 1-804-545-5634 or vedphr@VEDP.org. TDD 1-800-828-1120.

Vice President, Research

APN Healthcare Solutions is the healthcare staffing division of APN Consulting, Inc., providing healthcare staffing solutions across North America.

Industry: Staffing and Recruiting
Company Size: 11-50 employees

APN Healthcare Solutions

APN Healthcare Services Inc is seeking a Physicist Manager for a job in Richmond, Virginia.

Job Description & Requirements

- Specialty: **Physicist **

- Discipline: **Allied Health Professional **

- Duration: **Ongoing **

- **40 hours per week **

- Shift: **8 hours, days **

- Employment Type: **Staff **

Physicist --- **Mgr - Lab **

**Compensation- $150K - $220K **

**Location: Richmond, VA **

**Must have **

- **Masters Degree REQUIRED **

- **2+ years of clinical/acute experience **

- **Will consider residency candidates **

Physicist --- Mgr - Lab

Compensation- $150K - $220K

Location: Richmond, VA

About APN Healthcare Services IncHeadquartered in Newark, CA, APN Software Services, Inc has been in

business since 1996.

Awarded Top workplaces awarded by Bay Area News Group in 2011, 2012,

2013, 2018, 2019, 2020.

We are a Certified Minority Business.

Specialized in Healthcare staffing.

Benefits

- Medical benefits

- 401k retirement plan

- Referral bonus

Manager - Physicist - $150K-224K per year

HCA Healthcare is dedicated to giving people a healthier tomorrow. 

As one of the nation’s leading providers of healthcare services, HCA Healthcare is comprised of 188 hospitals and 2,400+ sites of care in 20 states and the United Kingdom. In addition to hospitals, sites of care include surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics and physician clinics.

Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 290,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.

We are proud of the impact we have in our communities through employment, investment and charitable giving. 

HCA Healthcare is a learning health system that uses our approximately 37 million annual patient encounters to advance science, improve patient care and save lives. At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.

Note: Be alert for fraudulent job postings, emails, and phone calls. HCA Healthcare will never send you money or ask you to send money during the interview or hiring process.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

HCA Healthcare

**Schedule: Monday - Friday 7:30am-4pm**

Do you want to join an organization that invests in you as a Patient Experience Concierge? At Henrico Doctors' Hospital Forest, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

**Job Summary And Qualifications**

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You’ll provide assistance to patients checking-in for services and expedite patient flow.

**What you will do in this role:**

- Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

- Promotes and demonstrates excellent customer service

- Oversee the daily activities of the front desk and lobby areas including tidiness of the area

- Greet patients upon arrival, and navigate patient flow

- Assist with check in process; monitor patient registration tracker

- Perform lobby rounding to ensure patients are kept aware of their wait time expectations

- Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.

- Encourage and assist with patient enrollment in the Patient Portal

- Empowerment to make decisions on their own to help a customer; escalate appropriately

- Understands that our reputation is only as good as our customer’s last experience; ensure it is the best.

- Consistently provide patient flow updates to PTAC leadership

- Assist in resolving real-time patient concerns

**What qualifications you will need:**

- High school diploma or GED preferred

- Hospitality degree preferred

- Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required

- Previous Patient Access experience preferred

**Benefits**

Henrico Doctors' Hospital Forest, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

- Wellbeing support, including free counseling and referral services

- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

**Learn More About Employee Benefits**

**Note: Eligibility for benefits may vary by location.**

**Parallon ** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Patient Experience Concierge

At Burns & McDonnell, our engineers, construction professionals, architects, planners, technologists and scientists do more than plan, design and construct. With a mission unchanged since 1898 — make our clients successful — we partner with you on the toughest challenges, constantly working to make the world an amazing place. 

Each professional brings an ownership mentality to projects at our 100% employee-owned firm, which has safety performance among the top 5% of AEC firms. As dedicated owners, we work through challenges until they’re resolved, meeting or exceeding our clients’ goals. We apply this commitment to our communities, too. We live and work in the same cities you call home, so we share a passion to keep them strong and healthy. From fundraising events and community cleanups to educational outreach and mentorship — especially when it comes to sharing our passion for STEM — our professionals work to make our communities thrive.

Industry: Construction
Company Size: 10,001+ employees

Burns & McDonnell

**Description**

The Senior Land Use Planner will be responsible for planning, scheduling, coordinating and directing work land use projects of a considerable size, scope and complexity, including utility, residential and commercial development. For these projects, the Senior Land Use Planner will be responsible for managing the budget and subcontractors assigned to the project, as well as directing engineers as to the types of plans needed for application development. This position will establish and maintain effective working relationships with key individuals at clients, governmental agencies, organizations, and the public. This position will be responsible for the development of proposals to prospective clients for project opportunities. The Senior Land Use Planner will be the primary contact for clients, the primary negotiator with local government staff and elected officials, and will regularly present before Boards and Commissions. This position is responsible for being a specialist in the area of Land Use Planning. The Senior Land Use Planner will provide leadership, guidance, instruction and technical advice to less experienced staff members, and will assist with supervision of staff on major projects as well as other duties as assigned.

**Examples Of Duties**

- Manage land use projects of a considerable size, scope and complexity, including subcontractor selection and management, and project budget.

- Develop proposals for prospective land use projects.

- Negotiate with key staff at Governmental agencies and elected officials.

- Guide, mentor and train Assistant and Staff Land Use Planners.

- Present and litigate unique and/or complex land use applications before local Boards and Commissions.

- Coordinate and direct engineers to develop application materials for large projects.

- Serve as the primary contact for the client.

- Write clear, concise, logical, complex and technical reports.

- Regularly interface with the public at public hearings.

- Other duties, as assigned.

**Qualifications**

- Bachelor’s degree in Planning, Political Science, Public Administration, Public Policy, Environmental Science, Economics or Government from an accredited college or university, Master’s degree or Juris Doctor (JD) preferred.

- Minimum 8 years of progressive land-use planning experience at a utility, private consulting firm, or governmental agency or office, including successful management of land use projects.

- Previous experience providing oral or expert witness testimony before a public utilities commission preferred.

- Must have extensive knowledge of local, state, and federal land use regulation, ordinances, statutes, and procedures as well as an understanding of the legal basis for land use planning, zoning, subdivision, environmental management, and land development.

- This position requires the highest level of competence and experience working with and presenting to local, state or federal governmental boards or commissions.

- Must have experience presenting at public hearings and in front of community groups.

- Must have excellent written and verbal communication skills and be extremely proficient and comfortable with public speaking.

- Requires strong analytical and problem-solving skills.

- This position requires an individual capable of applying intensive and diversified knowledge of principles and practices to broad areas of assignments.

- Must be capable of devising new approaches to problems encountered.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

EEO/Disabled/Veterans

**Job ** Land Use/Acquisition

**Primary Location ** US-NC-Raleigh

**Other Locations ** US-VA-Richmond

**Schedule: ** Full-time

**Travel: ** Yes, 25 % of the Time

**Req ID: ** 262096

**Job Hire Type ** Experienced #ENS

Senior Land Use Planner - Environmental Services (Raleigh, NC)

We are thinkers and doers. We combine strategy and execution to help organizations accelerate growth and realize a brighter future. We take complex technology solutions and make them practical and actionable. Then we deliver them globally.

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

World Wide Technology

**Why WWT?**

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

**What is the Government Services Team and why join?**

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

**What will you be doing?**

WWT is seeking a Data Center Administrator position that will incorporate some management of policy and process as well as some engineering within the Defense Threat Reduction Agency. This role will be responsible for the monitoring maintenance of all data center operations. This individual will collaborate with TPOCs to define the processes and standards that govern data center activities, monitor activities to confirm compliance, and track and report data center resource consumption (power, cooling, and rack space) to the Government. The Customer utilizes an Agile Framework to plan and successfully complete all initiatives.

Work location includes Fort Belvoir, VA (Primary) and Reston, VA (Temporary Secondary Location)

**RESPONSIBILITIES:**

- Collaborate with TPOCs to define the processes and standards that govern data center activities.

- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLOs.

- Follow Data Center procedures and processes and establish new and/or modify existing procedures and processes to improve efficiency.

- Track, document, and report data center resource consumption (power, cooling, and rack space).

- Build and maintain Data Center diagrams, including topology, racks, cable plant.

- Work with engineering and operations staff to calculate rack space, power, HVAC changes, as systems are moved to or from Data Centers.

- Coordinate and control access to data centers and racks along with logistic support.

- Communicate maintenance windows to affected stakeholders.

- Troubleshoot and diagnose hardware issues.

- Manage and maintain presentation of network and power cabling through neat organization and tagging ensuring quick identification of supporting endpoints.

- Perform maintenance on hardware to include replacing cables, memory and other equipment. Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment, processes and teams.

- Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and Data Center Infrastructure Management (DCIM) related tools.

- Coordinate equipment/material receiving, shipping and RMA processing support as/when required.

- Provide vendor and security escorts, as needed.

- Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas, as needed and on a regular basis.

- Support standard and emergency operating procedures for data center.

- Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.

- Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.

- Coordinates equipment installation and delivery schedules in accordance with set project plans.

- Coordinates sanitization and equipment turn-in through the DLA Disposition Services (DRMO).

- Provide data center support 24/7 to respond to emergency incidents that affect mission-essential services.

,

**QUALIFICATIONS:**

- Candidate must have a Bachelor’s with 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Additional years of experience will be considered in lieu of degree.

- Must hold an active TS/SCI clearance.

- Minimum 3-year experience in similar mission critical facilities.

- Analytical troubleshooting skills.

- Ability to follow specified policies and procedures.

- Excellent written and verbal communication skills.

- Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces).

- Working knowledge of Power and HVAC calculations.

- Working knowledge of rack spacing/placements with a multi-classification Data Center.

- Experience working logistics in a cleared environment including IT equipment disposition.

- Prior experience leading and motivating a diverse, technical workforce through influence.

- Knowledge of physical IT infrastructure (e.g. Servers, SANs, Networking, etc.).

- Knowledge of physical CE infrastructures & equipment (e.g. UPS, Generator, AHU, etc.).

- Performs and execute organization's safety programs and policies, and compliance knowledge assessments.

- Break fixes and RMAs, and hardware support.

- Monitor data center power and air conditioning and report power loss or deficiencies.

- Perform infrastructure capacity planning and ensure system environments are adequately scalable for anticipated growth and availability.

- Inspect and manage rack installs of accuracy and compliance.

- Setup and configuring of all racks to deploy on the network.

- Experience working in an AGILE environment.

- Experience with Data Center Strategy, Planning, and Roadmap maintenance.

- Experience with Data Center consolidation and cloud environment transition.

- Physical Requirements:

- Server rack moving, installing, grounding, Cable Management, wiring (with CAT 5, 6, or fiber), installing of surge protectors, and the adjustment of the racks to properly fit different sized servers.

- Install, test and label cable and fiber using standard data center protocols and use cable management systems.

- Stage equipment for reutilization or IT asset management turn-in.

**Preferred Qualifications:**

- Experience operating and maintaining systems in a Windows environment.

- Experience with SAN or network storage setup and administration.

- Data Center Management Certification a plus.

- Experience working in an Agile environment.

- Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions.

- Experience with troubleshooting within a secured environment.

- Experience with backup and restore procedures.

- Meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).

**Want to learn more about Government Services? Check us out on our platform:**

**https://www.wwt.com/public-sector**

**https://www.wwt.com/government-services**

**Preferred locations: Fort Belvoir, MD**

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $125000.00 to $135,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

~~If you have any questions or concerns about this posting, please email ~~~~taposting@wwt.com ~~~~. ~~

Data Center Administrator

MAKING HEALTHCARE SAFER 
The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.

Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. 

Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.

Industry: Hospitals and Health Care
Company Size: 501-1,000 employees

Daniels Health

At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner, you will play a critical role in owning and protecting the customer experience across your region&mdash;ensuring issues are resolved, relationships are strong, and service consistently meets our standards.

This is a highly collaborative, fast-paced role where your ability to anticipate risks, influence outcomes, and follow through will directly impact customer retention and satisfaction.

This position is primarily remote but will require 30% travel to our facilities within our Mid-Atlantic Region.

**What you will do **

- Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed

- Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability

- Monitor account health, identify risks early, and proactively intervene to protect retention

- Build and manage relationships with key accounts, leading service reviews and follow-ups

- Partner with Business Unit Customer Service teams to improve processes, capability, and performance

- Support customer communication during high-impact issues, ensuring clarity and consistency

- Analyze trends in customer feedback and performance, delivering actionable insights to leadership

**What we are looking for **

- 5+ years of experience in customer service operations, with leadership or senior-level responsibility

- Proven ability to influence and drive outcomes without direct authority

- Strong communication skills with confidence in customer-facing situations

- Experience working in fast-paced, cross-functional environments with shifting priorities

- Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred

- High proficiency in Salesforce and Microsoft Office tools

- Must have the capability to travel 30% of the time within the Mid-Atlantic region

**Why work for us **

- **Essential and stable industry ** - As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field

- **Mission-driven work ** - Make a meaningful impact by supporting safer, more sustainable medical waste management

- **Strong safety culture ** - We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety

- **Growth opportunities ** - Be part of a company that invests in its people and promotes from within

- **Comprehensive benefits ** - Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options

- **Supportive team environment ** - Join a collaborative, values-driven culture where your contributions are recognized and respected

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. **Apply today ** and take the next step in your career with a company that’s transforming healthcare waste management for good.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Excellence Business Partner - East

Pioneering positive impact!

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.  

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements.  

Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. 

We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/

Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy

Industry: Tillverkning av industriella maskiner
Company Size: Fler än 10 001 anställda

Alfa Laval

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

EEO/Vet/Disabled Employer

Warehouse Worker 1

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