At Synechron, we use the power of digital transformation to drive positive change. As a global technology consulting firm, we blend creativity with innovation to deliver top-tier solutions. Synechron’s technologies and strategies span artificial intelligence, cybersecurity, consulting, digital, cloud and devops, data, and software engineering.  Through our research and development arm, FinLabs, we build award-winning solutions adaptable to the needs of our clients.  Synechron has a global workforce of more than 14,500 employees in more than 60 offices around the world.

Industry: Technology, Information and Internet
Company Size: 10,001+ employees

Synechron

Savvy Admin PROD

**We are **

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,500+, and has 58 offices in 20 countries within key global markets.

**Additional Information* **

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Piscataway, NJ is $90K - $100K/year & benefits (see below).

**Job Description: **

We are on the looking for a Digital Marketing Business Analyst to join our team. The ideal candidate will have experience in Salesforce CRM or Marketing Cloud experience.

**The Role **

**Responsibilities: **

- Drive Agile processes for efficient project delivery.

- Ability to translate business requirements and technical requirements.

- Create user stories and guide projects through the SDLC

- Schedule and facilitate collaborative stakeholder meetings to elicit and document comprehensive business requirements and project objectives.

- Manage change management for platform enhancements for Marketing/LOB partners and sales teams including overseeing Key stakeholder socialization, creating user guides, training materials, and developing new processes to support the change management for all impacted users.

- Utilize strong communication skills to ensure effective understanding and alignment of client needs.

- Design and deliver presentations to communicate project progress.

- Work closely with development teams to ensure a smooth transition from requirements to implementation.

- Ability to manage and maintain project documentation and timeline.

**Requirements: **

- Salesforce CRM or Marketing Cloud experience required.

- Knowledge in e-mail marking

**We can offer you: **

- A highly competitive compensation and benefits package

- A multinational organization with 58 offices in 20 countries and the possibility to work abroad

- Laptop and a mobile phone

- 10 days of paid annual leave (plus sick leave and national holidays)

- Maternity & Paternity leave plans

- A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)

- Retirement savings plans

- A higher education certification policy

- Commuter benefits (varies by region)

- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses

- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups

- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms

- A flat and approachable organization

- A truly diverse, fun-loving and global work culture

**SYNECHRON’S DIVERSITY & INCLUSION STATEMENT **

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Digital Business Analyst

**We are **

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

**Our Challenge: **

You will be embedded in a Salesforce engineering team at a major North American financial services client, working across multiple production Salesforce orgs in a regulated environment. The Salesforce platform spans Sales Cloud, Service Cloud and Financial Services Cloud, with active REST API integrations and a multi-org development pipeline.

** **

**Additional Information* **

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within Piscataway, NJ is $95K-$105K/year & benefits (see below).

**Responsibilities: **

**Test Strategy and Process Ownership **

- Define, document, and continuously improve the QA strategy for a multi-org Salesforce environment

- Build and formalize QA processes, templates, and standards where they do not yet exist, and improve existing ones

- Author test plans and test cases aligned to business requirements and technical specifications

- Establish quality gates across the development pipeline, ensuring readiness at each environment transition

**Test Execution and Coverage **

- Lead functional, regression, integration, and end-to-end testing across Salesforce orgs

- Validate Salesforce configurations (Flows, validation rules, permission sets, sharing rules) as well as custom development (Apex, LWC)

- Test REST API integrations using tools such as Postman, including payload validation and error handling scenarios

- Perform basic Salesforce administrative tasks as needed to support test environment setup and defect investigation (data creation, permission validation, debug logs)

**Test Automation **

- Maintain and extend a Salesforce UI test automation framework built on UTAM and WebdriverIO (JavaScript)

- Write and update automated test scripts; maintain test data structures and reporting configuration (Allure Reports)

- Manage automation source code using Git — branching, pull requests, and version control best practices

- Identify candidates for automation and prioritize based on risk and regression frequency

**Defect Management and Root Cause Analysis **

- Triage, document, and track defects through resolution; produce clear root cause analyses for production incidents

- Collaborate with developers to reproduce issues, validate fixes, and confirm closure

- Maintain defect metrics and communicate quality trends to the client's Engineering Manager

**Team Coordination **

- Assign and manage the day-to-day work of a team of QA testers

- Review test results, provide technical guidance, and support skills development within the team

- Ensure consistent application of QA standards across all team members

**Client and Stakeholder Engagement **

- Serve as Synechron's QA subject matter expert in daily interactions with the client's Salesforce Engineering Manager

- Communicate test coverage, quality risks, and release readiness clearly to both technical and non-technical audiences

- Contribute to QA-related discussions in project ceremonies (iteration planning, reviews, retrospectives)

**Requirements: **

- Deep understanding of the Salesforce platform: data model, security model, Flows, profiles and permission sets, sandbox environments, integrations

- SOQL proficiency — ability to write and analyze queries for data validation, defect investigation, and test setup verification

- Hands-on experience with UI test automation — UTAM/WebdriverIO or a comparable Salesforce-compatible framework strongly preferred; JavaScript and Git proficiency required

- Experience testing REST API integrations (Postman or equivalent)

- Salesforce tooling proficiency (Workbench, Salesforce Inspector Reloaded, Developer Console, Debug Logs)

- Ability to read and critically evaluate Apex test classes — assess assertion quality, coverage validity, and structural soundness

- Experience authoring test plans, test cases, and QA process documentation in a professional consulting or enterprise context

- Familiarity with Agile/Scrum delivery and standard tooling (Jira, Confluence)

- Strong written and verbal communication skills; comfortable in a client-facing technical consultant role

- Salesforce Administrator certification

- Experience working in regulated environments (financial services, healthcare, or similar) is a strong asset

**Preferred, but not required: **

- Exposure to Salesforce CI/CD pipelines (sf CLI, Bitbucket or equivalent)

- Basic ability to write simple Apex test classes for straightforward scenarios

**We offer: **

- A highly competitive compensation and benefits package.

- A multinational organization with 58 offices in 21 countries and the possibility to work abroad.

- 10 days of paid annual leave (plus sick leave and national holidays).

- Maternity & paternity leave plans.

- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

- Retirement savings plans.

- A higher education certification policy.

- Commuter benefits (varies by region).

- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

- A flat and approachable organization.

- A truly diverse, fun-loving, and global work culture.

**S YNECHRON’S DIVERSITY & INCLUSION STATEMENT **

** **

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Salesforce Quality Assurance Engineer [QA]

**We are **

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

**Our Challenge: **

We are seeking an experienced Senior Business Analyst with deep expertise in **Long-Term Care (LTC) insurance Third Party Administration (TPA) **to join our dynamic team. The ideal candidate will have a thorough understanding of **LTC policy terms **, claim adjudication processes, and US regulatory requirements. This role requires excellent communication skills to collaborate effectively with cross-functional teams and stakeholders while adhering to Agile/Scrum methodologies. The Senior Business Analyst will play a pivotal role in bridging the gap between business needs and technical solutions, ensuring seamless delivery of LTC-specific systems and processes.

**Additional Information* **

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within Piscataway, NJ is $110K - $120K /year & benefits (see below).

**Responsibilities: **

- Analyze and interpret LTC insurance policy terms, benefit structures, claim adjudication guidelines, and compliance with US regulations.

- Conduct in-depth gap analysis to identify inefficiencies and improvement opportunities in LTC claims adjudication and benefit management processes.

- Assist in the development and validation of automated workflow solutions for LTC claims processing and benefit determinations.

- Facilitate the integration and rigorous testing of LTC-specific claims systems and third-party vendor platforms.

- Support customization and configuration of LTC policy rules to meet diverse client requirements.

- Serve as the principal liaison for domain-specific training, documentation, and knowledge transfer to internal teams and external stakeholders.

Elicit, analyze, and document comprehensive business, functional, and non-functional requirements specific to the LTC insurance domain.

- Develop clear process flow diagrams, use cases, wireframes, and other visual aids to effectively communicate requirements.

- Prepare detailed requirement traceability matrices to ensure alignment and coverage throughout the project lifecycle.

- Facilitate effective communication between business stakeholders, product owners, and technical development teams to foster clear understanding and consensus on project requirements.

- Lead stakeholder interviews, collaborative workshops, and requirement gathering sessions to capture evolving business needs.

- Actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

- Manage change requests with thorough analysis, documentation updates, and communication to all relevant parties.

- Provide ongoing support, training, and user adoption strategies post-implementation.

- Collaborate with QA teams to define test cases informed by business requirements.

- Support system integration testing and user acceptance testing phases.

- Assist in defect triage, tracking, and resolution to ensure quality deliverables.

- Contribute to project planning activities including scope definition, risk assessment, and timeline estimation.

- Monitor project progress and provide status updates to leadership and stakeholders.

- Stay current with industry trends, emerging technologies, and best practices in LTC insurance and business analysis.

- Recommend process and system enhancements to improve operational efficiency, compliance, and customer satisfaction.

**Requirements: **

- Proven experience as a Business Analyst in the LTC Insurance TPA domain with strong knowledge of US regulations.

- Demonstrated ability to interpret LTC policy language and claims adjudication processes.

- Proficient in Agile/Scrum methodologies with experience working in functional and cross-functional teams.

- Exceptional communication skills, capable of effectively engaging with technical teams and business stakeholders at all levels.

- Strong analytical thinking with proficiency in creating process flows, use cases, and wireframes.

- Experience supporting testing activities (system, integration, UAT).

- Adept at managing requirements traceability, change management, and stakeholder expectations.

- Ability to serve as a domain expert and trainer for LTC insurance processes

- **LOMA and CBAP certifications preferred **

**We offer: **

- A highly competitive compensation and benefits package.

- A multinational organization with 58 offices in 21 countries and the possibility to work abroad.

- 10 days of paid annual leave (plus sick leave and national holidays).

- Maternity & paternity leave plans.

- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

- Retirement savings plans.

- A higher education certification policy.

- Commuter benefits (varies by region).

- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

- A flat and approachable organization.

- A truly diverse, fun-loving, and global work culture.

**SYNECHRON’S DIVERSITY & INCLUSION STATEMENT **

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Insurance Business Analyst (BA) with TPA background in Health, Annuity and Life)

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