New Reach Education is a company based in Tempe Arizona focused on investment and financial education. Our mission is to flip the current online education space and optimize it for student success. Put simply, our goal is to change the world of education in order to make life better for the students. We believe that people who invest their money in education should come out as winners, not losers.

Industry: E-Learning Providers
Company Size: 51-200 employees

New Reach Education

Savvy Admin PROD

**New Reach **| Tempe, AZ (In-Office Preferred, Flexible for the Right Candidate)

**Reports to: ** Vice President of Marketing

**Compensation: ** Up to $140,000 base + 25% quarterly performance bonus.

**About Us **

New Reach, headquartered in Tempe, Arizona, operates a unified platform of community-centric ecosystems where members engage, transact, and grow. We don't sell courses or content—we build environments where real outcomes happen through purpose-driven engagement and collaboration.

With over 37,000 members, we've proven this model works. Starting in real estate and now expanding across industries, our platform connects people to tools, capital, opportunities, and each other in ways that compound success over time. Community isn't a feature here—it's how outcomes get delivered.

As members engage, leadership emerges organically. Regional groups form, peer-led initiatives launch, and people build together while staying connected to something larger—a system designed to scale through connection and member-driven collaboration.

**NOTE: This role is not for most marketers. **

This role is for someone who has owned the strategy behind conversion-driven events — webinars, live summits, challenges, evergreen replays, and similar campaigns. If you’ve developed the campaign brief, shaped the offer and positioning, coordinated cross-functional execution, and closely monitored registrations, conversions, and revenue performance during launch, keep reading.

**What You'll Own **

New Reach runs multiple conversion events every month across several education brands. Some of these events draw 5,000+ registrants and generate over $1MM in revenue per event. The formats include live virtual summits, immersion events, webinars, evergreen replays, challenges, and ask-me-anything sessions.

**You will own the campaign strategy for these events and launches. That means: **

- Offer strategy. You define the offer positioning, messaging hierarchy, audience angle, and differentiators. Not the media buyer. Not the copywriter. You.

- Campaign briefs. You build briefs clear enough that Growth, Creative, Copy/Email, and MarTech can execute without confusion, rework, or a dozen follow-up Slack threads.

- Strategic assets. You build or direct presentation decks, webinar materials, landing page messaging, ad scripts, and launch inputs.

- Cross-functional coordination. You partner with Growth, Creative, Copy/Email, and MarTech to make sure campaigns are feasible, on-strategy, measurable, and launch-ready.

- Performance translation. You take campaign data, funnel metrics, and revenue signals and turn them into better offers, sharper messaging, and smarter decisions for the next event.

This is a hands-on, **individual contributor role ** reporting directly to the VP of Marketing. There is potential for growth but what matters most right now is someone who can operate cross-functionally, move fast, and produce strategic work that downstream teams can run with.

**What Success Looks Like **

- Your briefs ship clean. Downstream teams execute without ambiguity.

- Your offers convert. Positioning is sharp, differentiated, and grounded in what actually moves the audience.

- Your events perform. Show-up rates, close rates, offer conversion, and event revenue trend up because the strategic inputs got better.

- Your decisions hold up. Strategy calls are backed by data and performance patterns, not gut feel or opinion.

- Webinar and event campaigns launch on time with real alignment across teams. Not "we got it done." Alignment.

**You should have **

- 5+ years in marketing strategy, offer development, direct response, launch marketing, and conversion-focused campaign work. Not channel execution. Strategy.

- **Direct, hands-on experience with webinars, live events, and conversion event campaigns. **If you have never worked in Zoom, Everwebinar, or similar platforms, you are not qualified for this role.

- Proven ability to create strategic briefs that translate business goals into executable campaign plans.

- Strong instincts for offer framing, landing page messaging, and ad concepts.

- Strong deck-building and presentation skills for webinars, launches, and internal alignment.

- Comfort with campaign data, funnel metrics, and revenue signals. You don't need to be an analyst, but you need to read a dashboard and know what to do next.

- The ability to operate in a fast-moving environment with multiple launches, stakeholders, and competing priorities.

- Proficiency in Google Workspace (Slides, Docs), Zoom, ActiveCampaign, Monday.com, and Everwebinar.

**Bonus points **

- Experience in education, info products, events, coaching, or other offer-driven businesses.

- Familiarity with CRM platforms like Close.

- A background that proves you can think critically and execute strategically, regardless of whether you have a degree.

**Benefits **

- Paid Time Off and Holidays Off

- Health Package - Medical, Dental and Vision

- Optional 24/7 tele-health support, short & long term disability and life insurance

- 401(k) with company match at 4%

- Maternity and paternity leave

- Free enrollment in our online courses

- Servant leadership team with open door policy

- Continued development and internal growth opportunities

- Positive culture that values hard work and relationships

- National and international volunteer opportunities

- Frequent company events!

New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

Lead Webinar & Launch Strategist

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities.  Sparrow’s mission is to create thriving communities that feel like home.  Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives.  Sparrow is based in Austin, Texas with communities across the US.

Industry: Real Estate
Company Size: 201-500 employees

Sparrow Partners

**Our Mission**

Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging.

**The Role**

We are looking for a Regional Manager to manage a group of our Active Adult 55+ communities in Arizona. Reporting to the President of Property Management, this is an exciting opportunity to help us achieve our mission of building community for our residents and develop an amazing team.

**What You'll Do...**

- Manage and lead the regional market by driving strategy and implementing programs to achieve budgeted financial and operational goals, high resident satisfaction and retention, employee engagement, and occupancy targets

- Hire, onboard, train, develop, motivate and inspire a team of Sales Specialist and Community Managers

- Formulate the annual goals and business plan in line with the Company’s strategic goals and develop budgets for the assigned portfolio

- Monitor sales activities including CRM usage, close rates, achievement of sales targets/KPIs, partnering with Asset management on pricing and marketing on lead generation activities

- Establish and maintain high expectations for internal operations (resident engagement, reporting, rent collection, renewals, upkeep of the property, resident concerns, activities, etc)

- Oversee SOX Compliance; ensure compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations

- Manages owner satisfaction by providing reports and information on the performance and progress of the portfolio, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on ownership feedback for improving overall service

- Stay abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities, and potential threats; creates long-and short-term business plans that achieve the Company’s targeted growth and market presence objectives

- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve concerns

- Visit each community on at least a monthly basis; providing regular feedback to the team

**Qualifications**

- A high school diploma and a minimum of 7+ years professional management experience preferably in multifamily housing, Active Adult, or hospitality

- Ability to travel up to 80%

- Experience with lease-up properties preferred

- Experience with property management software (Yardi/RentCafe preferred)

- Experience maintaining financial records, managing budgets and financial reporting

- Sales acumen: working knowledge of sales processes and CRM systems

- Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies

- Servant leader mindset

- Experience hiring, developing, motivating and inspiring a team

- Strong relationship building skills

- Purpose driven and passionate about making a difference in other’s lives

- Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action

- Skilled at navigating conflict

- Naturally curious and always striving to improve

- Self-aware and coachable

- Possesses strong communication skills with a proven ability to build collaborative partnerships

- Proactive, solutions-oriented and accountable

- Strong focus on continuous improvement

- Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations

- Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

**Some of the Reasons You’ll Love Working with Us**

- Best Place to Work Award Recipient

- Competitive bonus opportunities

- Generous paid time off

- Purpose-driven culture; rewarding work

- Comprehensive health, dental, vision benefits

- 401k retirement plan with robust employer match

- Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

**About Sparrow**

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US.

**Sparrow Partners is an Equal Opportunity Employer**

**Equal Employment Opportunity Statement**

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated.  Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

~~If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.~~

~~Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees ~~~~in an attempt to present candidates. Such correspondence will be blocked and reported as spam.~~

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Regional Manager

At Manifest, our purpose is clear. We make brands unmistakable to their audiences, through content that serves and inspires, on platforms that deliver distinct experiences and with personal impact that is precisely measured. We know that “good enough” is not enough. Together we will make unmistakable things.

Industry: Advertising Services
Company Size: 201-500 employees

Manifest

At Manifest, our work is fueled by data, ignited by creativity and driven by results. We are a proudly independent, full-service agency represented by diverse talents, backgrounds and expertise, and we have one goal: to deliver breakthrough ideas and brand experiences that drive emotional connections and measurable impact. Let’s chat.

We’re hiring a VP, Performance Marketing and Media to lead performance media across the Manifest client portfolio. Our ideal candidate has 12+ years of experience leading performance marketing teams and developing effective omnichannel paid media strategies. The Vice President is responsible for the health and the growth of the paid media discipline, leading overall performance, and expanding and evolving our offering around performance media planning, buying, and optimization. This position is a hands-on player-coach role and is ultimately responsible for the day-to-day tactics and strategy being implemented by the team. You’ll work closely with clients and internal teams to develop and oversee strategy, execution, performance, and analysis of our media programs. The VP, Performance Marketing and Media will work closely with and report directly to the SVP, Head of Performance & Data Intelligence. This role is based (hybrid) in NYC or Phoenix, AZ.

Responsibilities

**Discipline Leadership **

- Lead and oversee all performance media planning and buying across digital and traditional media channels to ensure performance meets and exceeds benchmarks, driving a culture of continual analysis, testing, and optimization.

- Continually assess, innovate, and implement appropriate evolutions to our paid media capabilities, offering and deliverables in order to maintain competitive advantage and drive agency growth.

- Formulate and execute Performance Media strategies and campaigns and integrate Performance Media thinking and best practices across the agency.

- Provide media strategy leadership and lead department contributions to new business and incremental organic growth pitches, including conducting competitive research, building sales presentations, recommending proposed services, building staff plans and drafting/approving SOWs.

- Demonstrate curiosity and commitment to continual learning, expanding marketing prowess across the full suite of Performance Marketing and agency services, tapping in SMEs from other areas where appropriate.

- Drive department innovation on and contribute to agency intellectual capital with forward-looking points of view on emerging channel strategies, technology trends, and industry innovation.

- Act as a key strategic partner and media thought leader for premier agency clients and internal leadership.

- Maintain agency-wide visibility into client performance, providing strategic guidance on escalations, opportunities, and leading annual planning conversations.

- Maintain an active meeting and travel cadence to support client relationship management, speaking directly to leadership on client calls to provide a partnership lens.

**Operational Leadership **

- Design overarching media strategies with clear understanding of scope implications.

- Develop and standardize performance media operations and processes that can be scaled across accounts to integrate best practices across the agency. This includes continually seeking opportunities to optimize processes and cross-functional collaboration by partnering with other department / account leaders.

- Participate in leadership/managerial meetings and functions, including financial forecasting, resource projections, and growth strategy.

- Maintain deep knowledge of client SOWs and manage team resourcing and utilization tracking.

- Manage media operations and act as the primary point of leadership on pure play paid media accounts, including owning and implementing appropriate processes and communication workflows, managing deliverables and workstreams, etc.

- Partner closely with Account/Ops and Project Management to align on scoping and resourcing conversations, including ongoing team capacity management.

- Help design and implement scalable systems and tools (including A.I.) that elevate team efficiency, process automation, and client management, including universal budget trackers and standardized client deliverables.

- Oversee agency vendor partnerships and contracts.

- Oversee media workflows and operations.

**Team Leadership **

- Serve as the unifying leader across search, social, programmatic, and other advertising channels, driving the Performance Team toward shared goals, ensuring that innovative marketing strategies are integrated and cohesive across accounts.

- Directly manage and mentor multiple performance team members, providing hands-on coaching for career and leadership skills development, as well as clear communication, direction and evaluation.

- Establish team goals work in collaboration with direct reports on setting goals.

- Ensures the team collaborates optimally with other departments to drive success for the agency.

Requirements

- Excellent supervisory, leadership and communication skills

- Strategic thinker with the ability to translate high-level client goals into actionable, results-driven media strategies across multiple accounts simultaneously.

- Prioritizes driving the business forward above other goals

- Drives growth of multi-disciplinary teams across clients’ projects, and programs.

- Excellent at executive communications

- Creates and implements team operational strategies

- Earns trust and respect across disciplines and teams by initiating and nurturing relationships across the agency and client

- Demonstrated leadership experience managing and developing multi-person teams, with a strong appetite for people management, team operations, and talent development.

- Exceptional ability to translate complex technical concepts into clear, confident narratives for senior client and agency stakeholders across Account, Data & Intelligence, Performance, and Executive teams.

- Extensive experience (12+ years) with performance media, leading teams of buyers, including a strong foundation of hands-on experience managing media accounts end-to-end, with deep knowledge of media planning tools, DSPs, SEM and paid social media platforms. with proven expertise in planning, buying, and optimization.

- Experience navigating data ecosystems including 1st-party data, CRM platforms, data providers, and tools, and responsible for relationships with performance vendors.

- Excellent analytical and problem-solving skills

- Can lead, mediate, and de-escalate conflict in real time and across internal and client groups, including senior/executive leaders.

- Can effectively lead calls and projects

- Ability to create and implement revenue and growth strategies

- Prioritizes impact of growth and contraction of portfolio revenue

- Excellent organizational skills and attention to details, including:

- Time and team management with a proven ability to meet deadlines.

- Ability to prioritize tasks and to delegate when appropriate.

- Ability to function well in a high-paced environment.

- Highly self-motivated, proactive, and detail-oriented with a chief-of-staff mentality — able to operate both independently and as a team player as the situation demands.

- Innovation-minded with a forward-looking perspective on the future of performance marketing, A.I. adoption, and evolving media landscapes.

- Bachelor's degree in Marketing, Advertising, or a related field; SEO familiarity and cross-channel marketing knowledge considered a strong asset.

- Hybrid 3x week onsite.

- Proficient with Google suite, Microsoft Office Suite, or related software.

- Ability to travel 15-25% of the time.

- Agency experience required.

What We Offer

- Private Company – Being a private, independent organization allows us to move quickly so that we can deliver our best for our teams and our clients.

- Flexibility – We have a hybrid work environment and a flexible PTO plan that allows teams to take time off when they need it.

- Competitive Benefits and Salary – Multiple options for health plans based on your and/or your family’s needs, plus a 401(k) match and paid parental leave.

~~Manifest is proud to be an Equal Opportunity Employer. Manifest recruits qualified applicants without regard to race, color, religion, gender, age, ethnicity, national origin, protected veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, marital status, pregnancy, citizenship status, or any other protected groups covered by federal, state or local laws. ~~

VP, Performance Marketing and Media

Dutch Bros Coffee is a fun-loving, mind-blowing drive-thru coffee company dedicated to making a massive difference one cup at a time. We were founded in Grants Pass, Oregon in 1992 and are now sharing our vibrant culture and fully customizable drinks at over 900 locations across 18 states. We serve a wide variety of unique, handcrafted beverages such as our exclusive Dutch Bros Rebel™ energy drink, specialty coffee, nitrogen-infused cold brew, teas, lemonades, sodas and more. 

We are wholeheartedly focused on radiating kindness and sharing the Dutch luv. In addition to our mission of speed, quality and service, we are passionate about giving back to the communities we serves. Through local giving and annual company-wide initiatives, we make impactful contributions to causes across the country.
 
To learn more about Dutch Bros, visit www.dutchbros.com, follow Dutch Bros Coffee on Instagram, Facebook & TikTok, and download the Dutch Bros app to earn points and score rewards!

Industry: Food and Beverage Services
Company Size: 10,001+ employees

Dutch Bros Coffee

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

**Position Overview**

We are seeking a Director of Strategy to lead enterprise strategy and shape how decisions are made across the organization.

This is one of the most critical roles in the company, directly supporting the CEO and influencing how priorities are set, resources are allocated, and outcomes are delivered. This leader will operate with a high degree of ownership - driving, defining, and operationalizing strategy to accelerate business performance.

The Director will participate in weekly Executive Tactical meetings and work closely with senior leadership to surface competitive and strategic insights and drive clarity, accountability, and execution across the business. This role requires a proactive, independent operator who thrives in a fast-paced, high-growth environment and can move seamlessly from ambiguity to action.

In parallel, this leader will define and lead the company’s AI strategy from a business lense - identifying high-impact opportunities, aligning initiatives to company priorities, and ensuring measurable business outcomes.

**Job Qualifications**

- Bachelor’s degree required; MBA strongly preferred

- 10+ years of experience across top-tier strategy consulting and/or corporate strategy & business operations in a high-growth environment

- Experience in QSR, restaurant, retail, or multi-unit consumer business strongly preferred

- Demonstrated experience leading enterprise-level strategy and cross-functional initiatives

- Ability to roll-up sleeves and perform complex data and competitive analyses

- Experience leading or supporting AI, digital, or advanced analytics initiatives from a business or strategy perspective (technical expertise not required)

- Proven ability to operate effectively in ambiguous, fast-scaling environments

- Strong track record of influencing senior executives and driving alignment

**Location Requirement:**

This role is located in Tempe, AZ. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

**Key Responsibilities**

**Enterprise Strategy Leadership:**

- Drive and operationalize the company’s annual and long-range strategic plan

- Define enterprise priorities, success metrics, and initiative roadmaps in partnership with executive leadership

- Translate strategy into clear execution plans, including sequencing, resourcing, and accountability

- Continuously assess business performance and proactively adjust strategic direction to ensure outcomes

**AI Strategy & Transformation**

- Define and lead the company’s AI strategy and roadmap from a business perspective, ensuring alignment to company priorities, value creation opportunities, and measurable operational impact

- Identify, prioritize, and scale high-impact AI use cases across operations, customer experience, marketing, and support functions

- Ability to partner with technical leaders to translate business priorities into AI-enabled solutions, ensuring feasibility, scalability, and adoption

**Executive Partnership & Influence**

- Partner directly with the CEO and executive leadership to drive decision-making on the company’s most critical priorities

- Surface risks, tradeoffs, and opportunities early, ensuring leadership has clarity to act quickly and effectively

- Participate in weekly Executive Tactical meetings, defining scorecards, shaping discussions, decisions, and follow-through

- Develop clear, compelling materials for executive, board, and investor audiences that drive alignment and enable high-quality decision-making

- Establish a high bar for structured thinking and executive storytelling, elevating how strategic narratives are communicated across the organization

**Strategic Initiative Leadership**

- Own and lead the company’s highest-priority, cross-functional initiatives from concept through execution

- Define success metrics upfront and ensure delivery of measurable outcomes

- Drive alignment and accountability across functions (Operations, Finance, Marketing, Development, Technology, Legal, and People)

- Proactively identify and remove barriers to execution

**Leadership Expectations**

- Proactive and self-directed - does not wait for direction; anticipates needs and drives work forward

- Operates independently with strong judgment in ambiguous, fast-changing environments

- Enterprise influencer—able to align and mobilize senior leaders without formal authority

- Holds leaders accountable to commitments, timelines, and outcomes

- Clear, concise, and confident executive communicator

**Physical Requirements**

- In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

- Must be able to collaborate in-person with occasional impromptu in-person meetings

- Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

- Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds

- Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

- Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

- Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

- Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.

- Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

**Compensation**

$190,000 - Dependent on Experience

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Director of Strategy

ASU has developed a new model for the American research university, creating an institution committed to excellence, access and impact — the New American University. 

Nationally and internationally acclaimed, ASU ranks among the very best in nearly every critical measurement of student success, outcomes of groundbreaking research and impact in the communities it serves. ASU is among the top 1% of universities in the world, has been repeatedly ranked No. 1 in multiple categories and is currently ranked No. 2 in the U.S. for employability among public universities.

ASU is home to a vibrant, thriving global network of alumni — leaders, doers, shapers and learners, and serves graduate and undergraduate students across four Phoenix Metropolitan area campuses, online and throughout the U.S., including locations in California, Hawai‘i and Washington, D.C.

Follow our page for the latest stories and updates from ASU.

Industry: Higher Education
Company Size: 10,001+ employees

Arizona State University

**Job Profile:**

Outreach Analyst 2

**Job Family:**

Outreach Programs

**Time Type:**

Full time

**Max Pay – Depends On Experience:**

$65,000.00 USD Annual

**Apply before 11:59 PM Arizona time the day before the posted End Date.**

**Minimum Qualifications:**

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

**Job Profile Summary:**

Develops community outreach program activities and coordinates program fundraising to promote stable and productive relationships between the university and local community.

**Job Description:**

Reporting to the Executive Director, the Learner Engagement & Success Coordinator is responsible for executing and continuously improving learner engagement strategies across the Najafi 100 Million Learners Global Initiative (100ML).

This role coordinates the learner journey from onboarding through post-completion follow-up, ensuring learners are informed, supported, and connected throughout their experience. The Coordinator manages learner communications, oversees support systems, collaborates with partners to strengthen cohort engagement, and contributes to measurable improvements in participation, persistence, and completion.

This role is highly collaborative across 100 Million Learners, Thunderbird, and Arizona State University. The Coordinator will partner regularly with colleagues in partnerships, instructional design, marketing and communications, technical/platform support, data and Salesforce teams, and other university stakeholders to ensure a seamless, learner-centered experience. Success in this role requires strong cross-functional coordination and the ability to align diverse contributors around shared goals for learner success.

This position may supervise a graduate student worker supporting learner engagement activities.

This is a highly collaborative, data-informed role that blends relationship management with operational execution.

This position is funded in whole or part by sources other than general operating appropriation and may terminate when funding is no longer available.

Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position.

**Position Salary Range:**

$55,000 - $65,000; to commensurate with education and experience

**Essential Duties:**

**Learner Lifecycle Coordination**

-  Develop and execute learner communication flows, including onboarding emails, reminders, completion nudges, milestone messaging, and re-engagement campaigns.

-  Identify friction points in the learner experience and recommend and implement process improvements.

Learner Support & Communications

-  Manage the 100ML learner support inbox, including escalation flow, ensuring timely, professional, and solutions-oriented responses.

-  Explore and implement automated solutions to learner support.

-  Update and maintain response standards and documentation for common inquiries.

-  Ensure communications are clear, accessible, and aligned with 100ML and Thunderbird brand standards, in collaboration with the Marketing and Communications Manager.

**Persistence & Completion Support**

-  Monitor learner engagement and completion data.

-  Execute targeted outreach strategies to support learners at risk of non-completion.

-  In collaboration with partnership leads, coordinate with partner organizations to strengthen cohort engagement and learner outcomes.

-  In collaboration with the Recruitment and Admissions team, identify opportunities for learners to advance to degree-seeking pathways.

**Partner-Focused Engagement**

-  In collaboration with partnership leads, serve as a point of contact for partners regarding learner communications and engagement processes.

-  Conduct learner induction/orientation sessions and facilitate training-of-trainers.

-  Provide partners with engagement templates, timelines, and guidance to support learner success.

-  Ensure alignment between partner-level implementation and 100ML engagement standards.

Data & Impact Tracking

-  In collaboration with 100ML, Thunderbird, and ASU technical teams, track learner KPIs, including registrations, enrollments, completion rates, and re-engagement metrics.

-  Lead the design and implementation of 6- and 12-month post-completion follow-up processes to capture learner outcomes and longitudinal impact.

-  Compile and summarize qualitative and quantitative data to inform internal reporting and strategic decisions.

**Additional Learner Pathways And Alumni Engagement**

-  Coordinate light-touch alumni engagement initiatives to foster continued connection and identity within 100ML.

-  Support pathways connecting completers to advanced ASU and/or Thunderbird opportunities where appropriate, in collaboration with Thunderbird Admissions and Recruiting team.

**Supervision**

-  May supervise a graduate student worker supporting learner communications and engagement initiatives.

**Desired Qualifications:**

-  Bachelor’s degree in education, business, communications, public policy, or related field.

-  2-4 years of experience in program coordination, student services, recruitment, learner engagement, or related roles.

-  Experience with CRM systems (e.g., Salesforce) and data reporting tools.

-  Demonstrated experience managing communications and stakeholder relationships.

-  Demonstrated ability to independently investigate operational issues and recommend process improvements.

-  Ability to work cross-functionally across academic, technical, and operational teams to resolve learner experience challenges.

-  Experience developing process documentation and maintaining knowledge base systems

-  Experience working with global learners or international partner organizations

-  Familiarity with online learning ecosystems or digital education platforms

-  Strong written communication skills and comfort drafting structured communications

-  Experience interpreting user engagement data and translating insights into actionable outreach strategies

-  Experience supporting retention or persistence initiatives

**Minimum Qualifications:**

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

**Working Environment:**

-  Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse

-  Frequently required to stand for varying lengths of time and walk moderate distances to perform work

-  Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts

-  Ability to clearly communicate to perform essential functions.

-  Use office equipment including a calculator, telephone, computer (monitor, keyboard and mouse), printer, fax and copier.

-  This position receives general review of objectives.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

**Flexible work option**

-  Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required

**Department Statement:**

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem‐solvers from around the globe. From our world‐renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

**Driving Requirement:**

Driving is not required for this position.

**Location:**

Off-Campus: Phoenix

**Funding:**

Grant Funded

**Instructions To Apply:**

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20248.htmld

To be considered, your application must include all of the following attachments:

- Cover letter

- Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

**Important: ** Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

**ASU Statement:**

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

**Notice of Availability of the ASU Annual Security and Fire Safety Report:**

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

**Employment Verification Statement:**

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

**Background Check Statement:**

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

**Fingerprint Check Statement:**

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Learner Engagement & Success Coordinator

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