THUNDERBIRDS CHARITIES is a company based out of 7226 N 16TH ST STE 100, PHOENIX, Arizona, United States.

Company Size: 2-10 employees

Thunderbirds Charities

Savvy Admin PROD

The Organization: The Thunderbirds

Location:  Phoenix, AZ

Title: Grant Operations Manager

Classification: Exempt

Reports to: Director of Charitable Giving​

**About the Organization **

The Thunderbirds were founded in 1937 with the mission of promoting the Valley of the Sun through sports and are the host organization for the WM Phoenix Open, one of the largest professional golf tournaments in the world. Through The Thunderbirds, Thunderbird Foundation, and Thunderbirds Charities (collectively, “the Organization”), funds raised from the tournament support hundreds of local charities each year.​ Websites include www.thunderbirdscharities.org and  www.wmphoenixopen.com.

**Position Summary **

The Grant Operations Manager supports the Grants Management Leadership Team and plays a pivotal role in awarding more than 400 grants annually. The role manages all administrative aspects of the grant lifecycle, coordinates systems and data, and partners with leadership and staff to ensure an efficient, compliant, and impact‑focused grantmaking process.​

**Duties & Responsibilities **

**Grants Operations and Process Management **

·        Manage and structure the Organization’s grant lifecycle based on funding priorities and due diligence procedures.​

·        Manage centralized processing of the grants portfolio, including systems, processes, policies, training, and reporting related to grantmaking activities.​

·        Manage the internal Blackbaud grants management system (GMS), ensuring data integrity, accuracy, and effective use of reports, dashboards, and visualizations for data‑informed decisions.​

·        Coordinate grant dockets, including logistics, preparation of docket materials, and distribution of materials for meetings.​

·        Coordinate the processing and administration of multiple giving programs and the full notification, award, payment, reporting, and close‑out processes.​

** **

**Systems, Data, and Technology **

·        Develop, maintain, and improve online grant applications, workflows, and related documentation.​

·        Maintain robust and accurate records of legacy and incoming data in Blackbaud GMS and grantee portal, providing technical assistance to partners as needed.​

·        Manage administrator functions for the Blackbaud GMS, including codes and templates, user permissions, and new account setup.​

·        Design and build grantmaking, contract, and reporting infrastructure aligned with best practices and federal regulatory standards for nonprofits.​

·        Maintain and enhance the grants index on the Organization’s website and support creative data visualization for members, board, and community.​

** **

**Compliance, Policy, and Risk Management **

·        Ensure compliance with all grantmaking policies, procedures, and applicable IRS and nonprofit regulations; recommend and implement updates as needed.

·        Lead grantee due diligence, including proposal review, budget analysis, and comparison of financial reports against awarded budgets.

·        Establish and oversee policies and procedures governing the security, maintenance, and use of grants systems and data.

**Organizational & Stakeholder Communication and Engagement **

·        Serve as the primary point of contact for applicants and grantees across the full grant lifecycle, including application intake, review, award notification, reporting, and closeout.

·        Lead high‑quality grantee and partner support by managing the resolution of complex technical and operational issues. Act as the primary escalation point, coordinating with GMS technical teams and internal stakeholders to ensure timely, accurate, and equitable solutions. Apply strong service orientation and technical fluency to guide staff in addressing challenges related to data integrity, system access, and security management.

·        Clearly communicate grantmaking processes, priorities, and organizational strategies to internal stakeholders to support alignment and informed decision‑making.

·        Collaborate with Committee Chairs, internal governance bodies, and cross-functional teams as required.

** **

**Finance and Organizational Support **

·        Support the Director of Charitable Giving with financial and operational functions, including grant forecasting, budget reconciliation, audit preparation, and related finance activities.

·        Drive continuous improvement through workflow automation, strategic process enhancements, and special projects as assigned.

** **

**Other Duties **

·        Assist with projects as directed by the Organization’s Executive Director.

·        Other duties as assigned.

**Qualifications and Experience **

·        Bachelor’s degree in business, nonprofit management, or a related field, or an equivalent combination of education and professional experience.

·        At least five years of professional experience, preferably in grantmaking, nonprofit, or grants/contract management settings.

·        Demonstrated experience with grants management systems, online portals, databases, and Microsoft Office/Office 365 (including Excel, Outlook, and video conferencing tools).

·        Experience in developing, implementing and training staff on grantmaking policies and procedures.

·        Strong financial literacy, including budgeting and financial reporting experience.

**Skills and Attributes **

·        Strong critical thinking and ability to analyze and clearly communicate complex information.

·        Strong relationship‑building skills, high ethical standards, humility, and empathy.​

·        Commitment to continuous learning and leveraging technology for process improvement and development.​

·        Strong organizational, administrative, and analytic skills, with excellent attention to detail.​

·        Ability to manage competing priorities and deadlines in a fast-paced environment.

·        Ability to work independently and as part of an integrated, diverse team across varied and sometimes evolving operational settings.​

·        High integrity, discretion, confidentiality and strong customer service orientation.​

·        Cultural responsiveness and alignment with the Organization’s values and commitment to equity and inclusion.​

**Compensation and benefits **

·        Fulltime (40 hours per week), in‑office role in the Greater Metro Phoenix Area.​

·        Competitive salary commensurate with experience; estimated annual salary range: $80,000–$100,000.​

·        Paid time off for holidays, earned vacation, and sick leave.​

·        Medical, dental, vision, and life insurance benefits.​

·        Retirement program.​

·        90‑day customary probation period.​

**Pre‑employment requirements **

·        Background check and drug screening.​

·        Proof of eligibility to work in the United States.​

**Equal Employment Opportunity **

The Organization is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information or any other protected characteristic. The Organization will make reasonable accommodation for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation imposes an undue hardship on business operations.​

**How to apply **

To apply, submit cover letter and resume by April 20, 2026 to: careers@wmphoenixopen.com.​

Grants Operations Manager

At Maverick Power, we are revolutionizing power solutions for businesses with a strong commitment to innovation, efficiency, and reliability. Born from the challenges of 2020, we deliver customizable and efficient solutions that go beyond conventional power systems. 

Recognizing that every business has unique power needs, our experts ensure your systems operate at peak efficiency, allowing you to achieve your goals without interruption. Our comprehensive services include smooth installation, professional technical support, regular maintenance and repair, and industry-leading consultancy to optimize and upgrade your power systems. 

Our product offerings are designed to meet diverse needs. We provide medium voltage distribution systems essential for reliable power distribution, low voltage distribution systems for efficient power management, automatic transfer switches for mission-critical redundancy, UPS systems for reliable backup power, static switches for rapid and reliable switching, and UL 508A industrial control panels for precise control and monitoring of industrial processes. 

Guided by our core values, we bring our best to every challenge with enthusiasm, perseverance, and pride. We focus on efficiency and effectiveness to deliver meaningful results and set new industry benchmarks. Our dedication to creating a supportive team environment based on mutual respect and positivity ensures that our collective achievements exceed individual efforts. We consistently exceed expectations and anticipate clients' needs, aiming to surprise and delight them at every opportunity. 

Join us on our journey to pioneer the future of power delivery and management, ensuring a sustainable and resilient future for your business. Connect with us to discover how our services can help you achieve your power goals and create a more efficient and resilient infrastructure.

Industry: Electric Power Transmission, Control, and Distribution
Company Size: 201-500 employees

Maverick Power

Onsite

Travel: 0%

Join the Maverick Power Team!

At Maverick Power, we don’t just build power distribution solutions—we redefine industry standards. Recognized on the 2025 Inc. 5000 list as #16 in the U.S., #2 in Manufacturing, and #1 in Texas, we are committed to driving innovation, quality, and speed. With multiple manufacturing facilities across North Texas and Phoenix, we are expanding rapidly and looking for top talent to grow with us

If you are ready to be part of a high-energy, solutions-driven team where your work makes an impact, Maverick Power is the place for you.

**What We Offer**

- Competitive Salary + Bonus Potential!

- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!

- High-growth organization with advancement opportunities!

- Diverse, Collaborative, & Fun Work Environment!

**About The Role**

We are seeking an experienced Supply Chain Manager (SCM) to oversee and optimize our supply chain operations. The SCM will be responsible for managing and coordinating the flow of goods, services, and information from suppliers to customers. This includes procurement, inventory management, logistics, and distribution, all while ensuring efficiency, cost-effectiveness, and timely delivery.

**Key Responsibilities**

- Primary supply chain liaison between the Buyers and Factory Stakeholders

- Daily engagement with project management, planning, and buying teams

- Manage material priorities for competing projects

- Lead, train, and mentor the supply chain team

- Sourcing Strategy for new material requirements

- Purchase materials and supplies

- Monitor inventory levels and ensure adequate stock

- Update and maintain purchasing records and data

- Ensure compliance with procurement policies and regulations

- Build and maintain strategic relationships with suppliers

- Hold quarterly business reviews with suppliers at their location

- Analyze market trends and purchase data for risk and opportunities

- Develop and implement procurement strategies to mitigate supply risks

- Negotiate with suppliers to secure pricing agreements and better terms

- Perform other job-related duties as assigned

**Qualifications**

- Minimum of 10 years purchasing experience in a manufacturing environment

- Bachelor’s degree in business administration, supply chain management, or engineering

- Experience using Enterprise Resource Planning (ERP) systems

- Intermediate level Microsoft Excel skills

- Ability to handle multiple projects simultaneously

- Excellent verbal and written communication skills

- Strong analytical and problem-solving skills

- Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization

- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

- Acute attention to detail

- Excellent time management skills with a proven ability to meet deadlines.

- Strong negotiation skills

- Ability to work well under pressure maintaining a customer-focused mindset

- Must be legally authorized to work in the United States without company sponsorship

- Must be able to travel domestically and abroad

**Preferred Qualifications**

- Experience or knowledge in switch gear or other power distribution equipment a plus

- Experience with industrial breakers

- Experience with copper commodity management

- Experience with sheet metal commodity management

- Experience with Epicor Kinetic

- Project management experience

**Physical Requirements**

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to lift up to twenty-five pounds at times.

**Work Environment**

May work in various settings at the Maverick Power facilities, in offices, in multiple shops, and in commercial buildings. Maintaining the same position or posture while performing tasks and sitting for prolonged periods. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

EEO/AAP Statement

We acknowledge and honor the fundamental value and dignity of all individuals. Maverick Power is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supply Chain Manager

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!

Industry: Restaurants
Company Size: 2-10 employees

d'Lite Healthy On The Go

Location: Scottsdale, AZ

Employment Type: Part-Time

Salary: Competitive

**Job Description**

**POSITION OVERVIEW:**

The Barista is a team member of the Front of House. The Barista is responsible and accountable for superior customer satisfaction through drink accuracy and efficiency, and ensuring that core values are carried out through execution. The Barista is expected to be a role model for the company culture, and always exhibit the highest standards in overall guest experience, by delivering the best drinks and service, in the cleanest, most friendly and safest dining environment.

The Barista reports directly to the assigned Shift Leader [SL] and General Manager [GM]. The Barista is accountable for executing the policies, procedures and direction provided by the SL and/or GM. The Barista is required to successfully complete and meet the requirements of the~~General Team Member Training Certification ~~and the~~Barista Training Certification. ~~The Barista must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

**REWARD FOR MEETING OUR HIGH STANDARDS?**

In return for the Barista’s skills and dedicated effort, the Barista will receive a competitive compensation package, an opportunity to thrive in a challenging, enriching and rewarding environment, with the opportunity to grow with us as we begin a period of exciting growth. The Barista will be empowered to work with the team and be provided the tools to do so.

**Responsibilities**

- Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards

- Continuously test all drink products for taste, appearance, consistency to align with company drink standards

- Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment

- Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs

- Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu

- Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values

- Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team

- At times, field inside, drive-thru, and phone orders

- At times, operates a Point of Sale system [POS]

- At times, performs work of other team members as needed

- Proper cash handling procedures at all times

- Addresses customer complaints and reports to SL and/or GM

- Keeps company passwords and intellectual property confidential

- Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times

- Use, implementation, and adherence to all company policies, procedures, systems and processes

- Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

**Requirements**

**KNOWLEDGE, SKILLS, EDUCATION + EXPERIENCE REQUIRED FOR THE JOB:**

- 18+ years of age

- High school graduate

- Prefer prior customer service experience

- Prefer prior Barista experience, it is not required

- Dependable, honest, trustworthy, possesses integrity

- Positive attitude and great personal drive

- Courteous and enthusiastic

- Willingness and ability to learn in a fast-paced sales environment

- Exceptional communication skills

- Exceptional guest services skills

- Basic math and computer skills

- Prefer proficiency on Aloha POS, it is not required

- Prefer ability to handle multiple projects simultaneously and efficiently

- Successful completion of General Team Member Training Certification

- Successful completion of Barista Training Certification

- Ability to learn and maintain knowledge of company’s products and procedures

- Availability to work on weekends

- Reliable transportation

**Frequency**

**PHYSICAL DEMANDS:**

Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33% Frequently = 34 – 66% Continuously = 67+%

**LIFTING + CARRYING:Weight Frequency Objects**

1-10 lbs. Continuously Drink items, paper goods, office items, buss tubs

11-20 lbs. Frequently Water dispenser, small tea jugs, air pots

21-35 lbs. Occasionally Trash/Recycle

36-50 lbs. Frequently Tea jugs

51-75 lbs. Never

Sitting: Never

Standing: Continuously

Walking: Frequently

Bending: Continuously

Squatting: Frequently

Kneeling: Rarely

Crawling: Never

Climbing: Never

Reaching: Frequently

Grasping: Frequently

**Applicant Declaration**

I have read the responsibilities and requirements of the position of Barista. To the best of my knowledge, I believe that I can perform these duties and am qualified for the position.

BARISTA

SmartRent is the leading provider of smart communities and smart operations solutions for the rental housing industry. SmartRent's platform, comprised of smart hardware and cloud-based SaaS solutions, gives operators seamless visibility and control over real estate assets, empowering them to simplify operations, automate workflows, benefit from additional revenue opportunities and deliver exceptional site team and resident experiences. We serve 15 of the top 20 multifamily owners and operators, and our solutions enable millions of users to live smarter every day. 

For more information, please visit www.smartrent.com. 

Awards: 
Deloitte Technology Fast 500 List, 2023 
Entrepreneur of the Year Pacific Southwest - CEO Lucas Haldeman, 2023
HousingWire Tech 100, 2021, 2022, 2023
#1 on Growjo's 100 Fastest Growing Companies in Arizona, 2021 
Best Places to Work in Multifamily®, 2021
Best Companies Multifamily Award, 2020
Forbes’ Next Billion-Dollar Startups, 2020
AZ Central Top Companies to Work for in AZ, 2020

Industry: IT Services and IT Consulting
Company Size: 501-1,000 employees

SmartRent

**Who We Are**

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

**Job Description**

As a Client Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process. Your role involves setting clear expectations for the upcoming implementation, addressing any inquiries or issues that may arise, and ensuring projects stay on schedule. Collaboration with various teams within the company will be key to successfully managing projects and meeting client requirements.

In this role, we're seeking a motivated and proactive individual to join our team. The ideal candidate will have a passion for project management, thrive in a dynamic environment, and exhibit keen attention to detail throughout all project phases, from pre-installation planning to post-installation follow-up. This role requires exceptional organizational skills to keep projects on track and meet deadlines, coupled with a commitment to continuous learning and staying current with industry trends. If you're ready to make a difference and embrace the challenges of this role, we want to hear from you! *~~This position is hybrid at our Phoenix headquarters (3 days in the office).*~~

**Responsibilities**

- Oversee multiple projects and maintain regular communication with clients regarding the installation process and the comprehensive implementation of SmartRent’s solutions.

- Have regular conversations with clients to understand any pain points and what will make their SmartRent experience successful.

- Prioritize and address client needs and requests on an ongoing basis.

- Collaborate with the Field team to coordinate project scheduling needs proactively.

- Internal collaboration with Sales, Account Management, Field Managers, Support, Product, and Engineering teams - you will be the voice of the external stakeholders.

- Identify and task issues that require involvement from Engineering, General Contractors, and internal teams like Billing or Sales.

- Lead community presentations to educate residents/staff on SmartRent’s technological offerings and Implementation.

- Train local staff on basic troubleshooting, maintenance, and upkeep of SmartRent products/software as needed.

- Manage all order modifications, replacements, and returns

- Manage/coordinate any field returns.

- Efficiently manage emails and calendars, including prioritizing messages, scheduling, and coordinating meetings.

- Abide by company SLA standards.

**Required Qualifications**

- At least 2 years of experience in a customer-facing environment.

- At least 1 year of experience in project management or similar role.

- Experience with a CRM or project management solution (Salesforce, Jira, and Zendesk preferred).

- Must be tech savvy and computer literate, including proficiency in using Google Suite.

- Excellent written and verbal communication skills.

- Enthusiasm, patience, and multitasking skills are required to handle multiple client requests effectively.

- An analytical mindset with a passion for problem-solving.

- Experience with and a skill for de-escalating situations.

- An excellent work ethic and self-motivation.

- Time management and organizational skills.

- High attention to detail and process-oriented.

- The ability to write about technical subjects clearly and in an engaging style.

- A passion to grow & learn.

- Willingness and ability to travel up to 10% (including overnight stays) to client sites if needed.

**Preferred Qualifications**

- Experience in Property Management or Multi-Family housing.

- Technical understanding of how smart home devices work and how to install them.

- Hands-on experience with training new customers on software or physical products.

- Hands-on experience with software implementation while supporting customers using an Enterprise Hardware/Software or SaaS Solutions.

- Being adaptable to change and having previous experience in a fast-paced environment.

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

**You’ll Fit Right In If You**

- Do the hard work and go out of your way to deliver excellence

- Own outcomes and learn from your mistakes

- Are a collaborative and supportive team player—win or lose, you lift others up

- Value authenticity, diverse perspectives, and inclusion in the workplace

- Have a passion for smart tech and the real estate industry

Privacy Policy

Client Project Manager I

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. 

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Industry: Airlines and Aviation
Company Size: 10,001+ employees

American Airlines

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

-  This job is a member of the Domestic Airports Team within the Customer Experience Division

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

- Ability to solve complex staffing issues with minimal oversight

- Strong communicator with all levels of the operation

- Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day

- Coordinate assignments for frontline team members to dynamically work flights at gates

- Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports

- Being proactive and efficient with time management

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

-  High School diploma or GED Equivalency

**Preferred Qualifications- Education & Prior Job Experience**

-  Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

-  Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.

- Strong decision making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)

- Applicable valid driver’s license as required by local authorities

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Workforce Management - PHX

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