As a leader in healthcare cost savings solutions for self-insured organizations, AMPS is dedicated to transforming how businesses manage their healthcare spend. With nearly two decades of expertise, we go beyond cost containment by delivering innovative, member-centric solutions that drive savings while maintaining high-quality care. 

Our commitment to integrity and personalized service empowers organizations to take control of their healthcare costs without compromising the well-being of their members. Trust AMPS to be your partner in achieving sustainable healthcare savings through proven strategies and cutting-edge solutions.

At AMPS, we understand that every organization faces unique challenges when it comes to healthcare costs. That’s why we take a flexible, personalized approach to help you meet those challenges head-on. Whether you're a self-funded employer, TPA, or payor, our customizable solutions—PriceDynamix, Drexi PBM, and ClaimInsight—are designed to fit your specific needs. We meet you where you are and work alongside you to craft the best strategy for maximizing savings while ensuring your members receive the care they deserve.

With AMPS, you gain a partner committed to making healthcare cost savings more approachable, efficient, and member-centric. Always with your unique goals in mind.

Our unique value proposition exists in our three core solutions: 

PriceDynamix
ClaimInsight
Drexi

The AMPS Solutions were designed to reduce costs and enhance the member experience. Whether working together or independently, these solutions offer the flexibility, precision, and savings that your organization deserves.

Request a savings analysis, today at www.amps.com.

Industry: Insurance
Company Size: 201-500 employees

AMPS

Savvy Admin PROD

**Description**

The Pharmacy Customer Service Advocate assists member, providers, and pharmacies with inquiries for member’s eligibility, claim status, precertification requirements, and claims coverage questions by phone, fax, email, and US mail, working independently within the scope of their duties. The Customer Service Advocate coordinates the handling of numerous daily, time-sensitive functions required to maintain an efficient workflow and direct all maters to a proper resolution.

**Job Responsibilities**

-  Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents

-  Interpret plan documents/plan guidelines

-  Determine eligibility by reviewing, researching, and analyzing information in the appropriate system

-  Use critical thinking and reasoning to manage workload with above average level

-  Maintain and enter information into systems as information is received

-  Forward all records to the appropriate parties

-  Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies

-  Maintain high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions

-  Review issues as they arise

-  Serve as a role model in demonstrating core values of customer service

-  Provide timely and thorough responses to internal and external customers

-  Escalate difficult issues to the appropriate party

-  Provide exceptional customer service for incoming/outgoing calls

-  Propose process improvements to enhance customer service satisfaction

-  Ensure compliance with service standards

-  Develop and execute plans to meet established goals

-  Provide continuous feedback to strengthen and optimize quality performance

-  Work cross-departmentally to improve or streamline procedures

-  Maintain up to date knowledge on industry trends and look for new data sources

-  Develop or improve current internal processes to improve overall quality

-  Accurate and complete documentation of all daily interactions

-  Special projects as assigned

**Skills And Abilities**

-  Excellent verbal and written communication skills with high attention to detail

-  Excellent customer service skills

-  Strong analytical and problem-solving skills

-  Confident decision-making abilities

~~Advanced Medical Pricing Solutions (AMPS) provides market leading healthcare cost containment services for self-funded employers, public entities, brokers, TPAs, payers and many other entities. ~~ ~~As we continue to grow, we look for driven professionals who share our core values.~~

~~We take a “one team” approach to keeping clients satisfied and engaged with our products and services for the long-term.~~

-  Demonstrated ability to work independently, prioritize workloads, multi-task effectively, and manage priorities to meet deadlines

**Requirements**

**Education and Experience:**

-  High school diploma or equivalent required

-  PBM Experience

-  Minimum 2 years customer service or claims experience in the Health Insurance Industry

-  Preferred experience in Call Center Customer Service

-  Preferred experience in Pharmacy Tech

-  Must have experience in handling multi-line telecommunication systems and electronic documentation software

-  Knowledge of medical/pharmaceutical terminology required

-  Health Insurance/Eligibility and Benefit knowledge required

-  Prior authorization experience preferred

-  Bilingual a plus

**Physical Requirements**

-  Indoor office environment with moderate noise

-  Hybrid position

-  First 90 days in office for training

-  Intermittent physical effort may include lifting to 25 lbs., walking, stopping, kneeling, crouching or crawling may be required

-  Frequent sitting, use of a keyboard, reaching with hands and arms, talking, and hearing approximately 70% of the time; 30% or less time is spent standing

-  Normal vision abilities required including close vision and ability to adjust focus

-  Travel up to 10% of the time may be required

Salary Description

$44,000 per year

Pharmacy Technician

We are a full-service professional services firm offering financial, operational and technology consulting and operations support. Whether you need specialized consulting services or additional support to execute key initiatives, we bring the right people and expertise together to turn business challenges into value-creation opportunities.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

SolomonEdwards

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$23/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $23/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

Call Center Representative

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