IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry: Hospitality
Company Size: 10,001+ employees

IHG Hotels & Resorts

Savvy Admin PROD

**Role Purpose**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Key Accountabilities**

- Be the warm welcome that kicks off a memorable guest experience.

- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

- Handle cash and credit transactions.

- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

- Take pride in your appearance and place as a brand ambassador.

- Always know what events and activities are on the day’s schedule.

- Jump into other ad-hoc duties when your colleagues need your help.

**Key Skills & Experiences**

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

- Fluency in the local language - extra language skills would be great, but not essential.

- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

- Flexibility - night, weekend and holiday shifts are all part of the job.

- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

- Experience - ideally you’ll have spent at least one year in a front desk or guest service position.

- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

~~**This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.** ~~**The hourly pay rate for this role is $17.75.**

**We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information **:

- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

- If you require reasonable accommodation during the application process, please click here.

- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

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