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PwC: Audit and assurance, consulting and tax services
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Industry: Professional Services
Company Size: 10,001+ employees

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**Specialty/Competency: **IFS - Risk & Quality (R&Q)

**Industry/Sector: **Not Applicable

**Time Type: **Full time

**Travel Requirements: **Up to 20%

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

**Skills**

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.

Apply systems thinking to identify underlying problems and/or opportunities.

Validate outcomes with clients, share alternative perspectives, and act on client feedback.

Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.

Deepen and evolve your expertise with a focus on staying relevant.

Initiate open and honest coaching conversations at all levels.

Make difficult decisions and take action to resolve issues hindering team effectiveness.

Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As a Risk Management

-  Contract Specialist

-  Managed Services

-  Senior Manager, you will lead initiatives in enterprise risk management, focusing on business continuity, risk model implementation, and regulatory management. You will play a pivotal role in identifying and mitigating risks, confirming that operations and core business functions remain resilient against unforeseen disruptions. As a Senior Manager, you will leverage your strategic advising skills and influence to drive project success and maintain operational excellence. You will be responsible for developing high-performing teams, solving complex problems, and applying sound judgment to make informed decisions. Your role will involve crafting clear and impactful messages, validating outcomes with stakeholders, and fostering a culture of continuous improvement.

As a contract specialist, you will negotiate risk, legal, and commercial terms in services contracts with PwC's clients (sell-side contracts, not procurement). Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance. In this role, you will collaborate across diverse teams to implement risk management frameworks and enhance business processes, driving firm success through innovation, large-scale leadership, and strategic guidance in a dynamic environment that builds your expertise and strengthens your ability to represent PwC.

**Responsibilities**

Manage contract reviews and support engagement planning by applying risk management frameworks and governance considerations that strengthen delivery and contract compliance

Drive sell-side services contract negotiations by redlining and negotiating risk, legal, and commercial terms directly with clients’ procurement, legal, and outside counsel

Collaborate with R&I risk management and PwC business teams to identify, assess, and mitigate contract, operational, and performance risks across managed services engagements

Translate contract provisions and risk positions into clear guidance by educating stakeholders and clients, enabling effective execution and proactive issue prevention

Establish and enhance internal controls and contract compliance processes to promote consistent delivery, reduce exposure, and confirm adherence to negotiated terms

Lead contract risk alignment and governance across engagements by applying sound judgment to drive timely stakeholder decisions, documenting positions and approvals, and maintaining clear audit trails throughout the contract lifecycle

What You Must Have

-  At least a High School Diploma

-  At least 6 years of experience

What Sets You Apart

-  Juris Doctorate degree preferred

-  Leading the substantive negotiation of complex commercial contracts;

-  Reviewing and redlining detailed risk, legal, and commercial contract terms;

-  Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services

-  payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services

-  IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services

-  regulatory compliance and enterprise risk programs;

-  Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations;

-  Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties;

-  Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience

The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

Risk & Independence Contract Specialist Senior Manager - Managed Services

Tavistock U.S. provides integrated services for Tavistock Group’s U.S. portfolio. Through strategic thinking, operational expertise and a commitment to continuous improvement, we create value tailored to evolving business needs while fostering new opportunities through enduring practices. Our work spans accounting, finance, human resources, information technology, legal, marketing, communications and procurement. Our stakeholders rely on our perspective, experience and expertise to navigate challenges and achieve lasting success. We embrace collaboration, integrity, wellbeing and excellence to drive measurable results. Tavistock U.S. is headquartered in Lake Nona in Orlando, Fla.

Industry: Strategic Management Services
Company Size: 501-1,000 employees

Tavistock U.S.

**Director of Marketing (Hospitality) **

**Company: ** Tavistock US

**Location: ** Lake Nona (Orlando, FL)

**Work Model: ** Hybrid (4 days in office / 1 day remote)

**Department: ** Marketing & Communications

**Reports To: ** Vice President of Marketing & Communications

**Direct Reports: ** Hospitality Marketing Managers and Tavistock US Digital team

**About Tavistock US **

Tavistock US is the **shared services organization ** for Tavistock Group’s U.S. operations, providing leadership support across a growing portfolio anchored in **hospitality and real estate **. Based in **Lake Nona (Orlando, FL) **, our team works alongside business leaders to strengthen operations, scale systems, and support new growth initiatives across the portfolio.

A major part of our hospitality footprint is **Tavistock Restaurant Collection (TRC) ** — a collection of distinctive restaurants across key markets, ranging from polished-casual to fine dining, supported by a culture that values talent development, operational excellence, and long-term growth. Tavistock’s investment in **Lake Nona **, a master-planned community in Orlando, brings many of our hospitality and real estate assets together in one dynamic environment where teams collaborate closely and move quickly.

Learn More: https://www.tavistockus.com/

**Role Summary **

Tavistock US is seeking a Director of Marketing to lead marketing strategy and execution across its portfolio of restaurant concepts and hospitality assets, while also serving as the enterprise digital leader for all Tavistock US digital platforms, applications and web presence across business units.

This is a hands-on leadership role at the intersection of brand storytelling, digital performance, guest experience and business support — accountable for helping the hospitality portfolio achieve financial and operational goals through effective marketing strategy, guest acquisition and lifecycle growth.

With a primary focus on restaurant properties, this role owns both digital and traditional marketing across in support of revenue growth, traffic, guest retention and broader business performance across a portfolio of 18-plus food and beverage venues in multiple markets, along with hospitality-related initiatives across the broader Tavistock US portfolio.

This role acts as a key business partner to restaurant leadership and operations, ensuring marketing strategy supports portfolio-wide financial and operational goals.

The ideal candidate brings deep restaurant or hospitality marketing experience, strong digital fluency, sound business judgment and the ability to move quickly with clarity and accountability.

**What You’ll Own **

**Hospitality marketing and digital leadership **

- Lead marketing strategy, annual planning and execution across the hospitality portfolio, aligning programs to brand positioning, revenue goals and business priorities.

- Serve as a strategic partner to restaurant company leadership, P+L leaders and operations directors, partnering on annual marketing plans, budgets, traffic and revenue driving initiatives, and KPIs to support financial and operational goals across the portfolio.

- Serve as the enterprise digital leader for Tavistock US, owning all digital platforms, websites, applications and digital team oversight across business units beyond hospitality.

- Establish clear brand voice and storytelling frameworks across concepts, ensuring distinct positioning and consistency across guest touchpoints.

- Lead and develop internal teams and external partners, setting clear priorities, accountability and standards for execution.

**Digital, CRM and performance **

- Own the end-to-end digital ecosystem across websites, CRM, paid media and analytics infrastructure for Tavistock US portfolio.

- Lead website strategy and governance across all brands, ensuring high-performing, conversion-focused experiences with strong UX, SEO, accessibility and content accuracy.

- Own the hospitality marketing technology stack, including evaluation, selection and integration of platforms across web, CRM, analytics and paid media.

- Own first-party data strategy across email, SMS and loyalty platforms, building segmented, behavior-driven lifecycle campaigns that increase frequency, spend and guest lifetime value.

- Oversee paid search, paid social and related digital campaigns with a disciplined focus on ROAS, cost per cover and measurable guest acquisition.

- Manage third-party reservation, delivery and review platforms, optimizing brand presence, promotional opportunities and reputation performance.

- Establish and maintain analytics standards and reporting, including GA4, tagging, dashboards and KPI frameworks, and translate performance into clear actions tied to revenue.

- Partner with finance and operations to align marketing performance with business goals, including contribution to comp sales, traffic, reservations, private dining leads and average check.

- Integrate AI tools into marketing workflows to improve speed, scale and personalization while maintaining brand standards and accuracy.

**Social media and content **

- Lead social and content strategy across all brands, balancing organic storytelling with paid amplification.

- Direct internal teams and external partners in content creation, including photography, video and copy, ensuring a consistent and efficient production pipeline.

- Build and scale influencer and food media partnerships aligned to each concept’s brand positioning, audience and market.

**Local marketing, PR and partnerships **

- Develop scalable local store marketing frameworks that drive community engagement, partnerships and localized traffic.

- Partner with PR agencies and media contacts to generate earned coverage across food, lifestyle, travel and local outlets.

- Support key business moments through integrated campaigns, including openings, chef collaborations, wine dinners, holiday programming and community events.

- Oversee in-venue marketing materials, including menus, signage, table tents, gift cards and branded collateral, ensuring alignment between brand, operations and guest experience.

- Execute targeted traditional media placements when they support awareness, demand generation or seasonal priorities.

**Agency, vendor and budget management **

- Manage agency relationships and vendor spend across web, development, analytics, paid media and related support functions.

- Own the national marketing budget across properties, allocating investment strategically across digital and traditional channels based on performance.

- Centralize decision-making and reduce friction by establishing clear intake processes, priorities, scopes and delivery timelines.

- Ensure all marketing initiatives are tracked, measured and evaluated against business outcomes.

**Key Success Measures **

- Measurable contribution to financial and operational goals across the hospitality portfolio, including traffic, revenue, retention and efficiency

- Accuracy and consistency of GA4 tracking and reporting across all sites

- Improved conversion rates across reservations, contact forms and private dining or event inquiries

- Increased organic search visibility and SEO performance by brand

- Stronger performance from CRM, loyalty and lifecycle marketing efforts

- Reduced vendor dependency and support costs through stronger internal ownership

- Improved campaign efficiency and measurable contribution to traffic, revenue and guest acquisition

**Why Tavistock US **

This is a rare opportunity to lead hospitality marketing across a growing and dynamic portfolio with strong leadership support and meaningful runway for impact.

The Director of Marketing will help shape how Tavistock US uses digital performance, brand presence and guest acquisition as true revenue-driving assets across its restaurant concepts and hospitality properties.

For a builder who thrives at the intersection of hospitality and high-performance marketing, this role offers the chance to create lasting business impact.

**Qualifications **

- 10-plus years of hospitality marketing experience, with restaurants strongly preferred and hotels also considered

- Proven success across multiple concepts, locations or brands

- Strong digital and web management experience

- Hands-on knowledge of GA4 setup, tagging strategy, dashboarding and reporting

- Strong understanding of SEO, website performance, conversion optimization and digital customer journeys

- Experience managing website CMS platforms, with WordPress strongly preferred and Divi a plus

- Experience owning or supporting CRM, loyalty, email and SMS marketing strategy

- Working knowledge of AI-powered content tools, prompt writing and marketing automation platforms, with the ability to apply emerging technology without sacrificing brand integrity

- Experience leading teams and influencing cross-functional partners

- Strong vendor management skills, including scoping, prioritization and accountability to timelines and outcomes

- Excellent communication skills and confidence working with executives, operators and creative or digital partners

- Demonstrated success developing and marketing loyalty programs that drive acquisition, engagement, retention and lifetime value

**Preferred Experience **

- Experience in a multi-brand, portfolio-based or multi-unit hospitality environment

- Experience integrating digital performance into broader brand and campaign strategy

- Familiarity with restaurant and hospitality technology platforms, including reservation, email, SMS, delivery and reputation-management tools

- Ability to balance brand excellence with operational realities and speed of execution

Marketing Director

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