Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Orlando Health

Savvy Admin PROD

Position Summary

**Orlando Health Physician Associates-Executive Health Program**

One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you!

The Executive Healthcare Liasion serves as a strategic partner and point of contact between executive leadership, clinical teams, and high-profile patients, facilitates exceptional patient experiences and ensures seamless coordination across departments. This role manages

executive-level relationships, enhances patient satisfaction, and supports healthcare business development initiatives.

**The address is 1222 South Orange Avenue, 5th floor, Orlando, FL 32806**

**The hours are Monday - Friday, 8am-5pm**

**Responsibilities**

**Essential Functions:**

- Serves as the primary liaison for executive patients, VIP clients, and referring providers to coordinate personalized, high-quality care experiences.

- Works closely with physicians, clinical teams, and administrative staff to ensure timely access to care and resolve complex issues.

- Acts as a representative of executive leadership to reinforce organizational values, improve service delivery, and support communication efforts.

- Proactively identifies opportunities to enhance patient experience and satisfaction for high-profile populations.

- Participates in business development, strategic planning, and community engagement initiatives that align with the organization’s goals.

- Monitors and tracks service metrics, patient feedback, and trends to inform process improvement efforts.

- Coordinates with marketing and communications teams to support outreach, branding, and community presence.

- Maintainsstrict confidentiality and professionalism in all interactions and ensures compliance with HIPAA and healthcare regulations.

- Oversees the collection of data, including billing charges.

- Manages and expedites the scheduling of all appointments and testing for executives at Orlando Health.

- Obtains and sends the executive’s medical records to the appropriate location.

- Provides reliable accessibility to the executive, ensuring timely support and responsiveness to all needs.

- Stays in direct contact with providers regarding the executive, ensuring proper communication about questions or follow-up visits.

- Researches and determines the best and most expeditious way for the executive to be seen at any Orlando Health or non-Orlando Health specialty.

- Assists executive’s immediate family members and front office staff with clinical specialist appointments, as needed.

- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

- Maintains compliance with all Orlando Health policies and procedures.

- Performs all other duties assigned.

**Other Related Functions**

- Collaborates routinely with Orlando Health Cardiology and other specialty teams.

**Qualifications**

**Education/Training:**

- Bachelor’s degree is required. Preferred fields of study include healthcare, business, communications, or a related field.

- High school diploma or equivalent and four (4) years of directly related work experience may substitute for the bachelor’s degree (in addition to the requirements listed in the experience section).

**Licensure/Certification**

- None.

**Preferred Experience**

- Experience in hospital systems, private practice networks, or academic medical centers.

**Preferred Skills**

- Knowledge of EMR/HER systems and healthcare operational workflows.

- Familiarity with patient satisfaction metrics (e.g. Press Ganey, HCAHPS)

Executive Healthcare Liaison-Orlando-Executive Health Program

Position Summary

**Orlando Health Physician Associates**

One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you!

The Certified Medical Assistant performs patient care under the direction of the physician or Advanced Practice Provider (APP) in an ambulatory setting.

**The location is 1170 Cypress Glen Circle, Kissimmee, FL 34741**

**The hours are Monday - Thursday, 8am-5pm and Friday 8am-1pm**

**At least 1 year of Certified Medical Assistant experience preferred**

**Bilingual (English And Spanish) Preferred**

**Some Pediatric experience preferred**

**Responsibilities**

**Essential Functions:**

- Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.

- Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.

- Supports and demonstrates effective and professional communication with patients and family members.

- Works collaboratively with the administrative and operations staff.

- Gathers patient data through interview and observation.

- Assists patients and families with preparation for examination.

- Assists the physician or APP during examination and procedures.

- Demonstrates competency in specific tasks and skills as defined by the practice.

- Provides routine treatments and administers approved medication types.

- Documents patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.

- Assists the physician or APP by acting as a liaison on behalf of the patient to schedule and provides scheduling information for specialty testing and/or specialty physician consultation.

- Processes incoming and outgoing calls independently and professionally using sound clinical judgment.

- Enters medication, laboratory, and diagnostic imaging orders into the electronic medical system under the direction of a provider.

- Adheres to and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.

- Consistently demonstrates personal and patient safety practices and adheres to infection control standards outlined in Orlando Health policies.

- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

- Maintains compliance with all Orlando Health policies and procedures.

**Other Related Functions**

- Demonstrates the knowledge and skills necessary to provide care and assesses data appropriate to the age-specific needs of patients in their assigned department and/or unit.

- Demonstrates awareness of medical/legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.

- Practices efficient use of supplies.

- Assists the business office as needed with reception, scheduling, and discharge of patients.

**Qualifications**

**Education/Training:**

- High school graduate or equivalent.

- Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting) required.

**Licensure/Certification**

- Maintains current BLS Healthcare Provider Certification – and

- Maintains current certification or registration by one of the following agencies:

- Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA) (www.nhanow.com)

- Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)

- Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com

- National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)

- Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com)

- Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com), the American Registry of Medical Assistants (ARMA) (www.arma-cert.org), or by American Allied Health (AAH) (www.americanalliedhealth.com)

- Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.

Certified Medical Assistant-Kissimmee-Adult Medicine-Orlando Health Physician Associates

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