In May 2024, MASS MoCA will celebrate its 25th anniversary under its new Director, Kristy Edmunds, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world’s liveliest centers for making and enjoying today’s most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 16-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region. For more information about MASS MoCA, visit www.massmoca.org or follow us on Instagram at @massmoca.

Industry: Museums, Historical Sites, and Zoos
Company Size: 51-200 employees

MASS MoCA

Savvy Admin PROD

Job Type

Full-time

**Description**

MASS MoCA is embarking on an exciting period of growth and storytelling within the context of new leadership and Strategic Plan vision. As we build a best-in-class communications and marketing team to support the organization’s forward momentum, we’re looking for a dynamic leader who will play a key role in shaping team culture of the Communications and Content (C+C) department while optimizing the efficiency and effectiveness of departmental workflows, project intake, digital platforms (including the website), and performance metrics. Reporting to the Director of Communications & Content, this position bridges the gap between C+C and other museum departments, including Advancement and IT, to maintain a cohesive approach to visitor and patron engagement with the museum and its creative campus.

This position is designed to support a critical and exciting period of growth and positioning for MASS MoCA. The Senior Manager of Marketing Operations will be a collaborator in planning and implementing marketing and program strategies within the department. As one of the department’s senior managers, this role partners closely with the Senior Manager of Brand and Graphic Design to align operational systems, campaign planning, and cross-departmental priorities. In addition to managing two Communications Coordinators, this position will help build out our operations function — crafting efficient workflows, setting shared goals, and elevating team performance to new heights.

**Duties And Responsibilities**

**Marketing Operations**

- Work closely with the Director of Communications and Content to develop, implement and manage workflow protocols for the department that balance needs across artistic programming, fundraising, campus planning and visitor services

- Manages and directs the day-to-day work and performance of the Communications Coordinators, exercising independent judgment and authority in personnel and operational matters. This position is responsible for effectively making decisions regarding hiring, promotion, discipline, discharge, performance evaluation, scheduling, workload assignments, mentoring, and corrective action. The role ensures consistent implementation and enforcement of institutional policies, procedures, and operational standards, and acts in the interest of the employer when addressing personnel, compliance, and performance issues. Provide project management and creative asset collection support for institutional initiatives and large-scale marketing campaigns such as season announcements, exhibitions, festivals and signature events

- Optimize the department’s use of project management and communications tools

- Develop, manage and share marketing campaign reporting against goals and ROI including Google Analytics, email and social media analytics, and other available data

- Collaborate with the Advancement team on CRM / donor management system and its data, manage marketing list segmentation and scoring for targeted messaging to improve engagement and conversion rates

- Collaborate with Visitor Experience team to standardize audience benchmark goals and attendance reporting for sr leadership, advancement and other reporting needs

- Serve on inter-departmental task forces including Tessitura, civic engagement, visitor surveys and others as needed

- Develop and provide status reports and updates to leadership

- Perform other duties as assigned or requested by Department Director

**Website**

- Provide strategic oversight of the museum’s digital ecosystem, with primary responsibility for the website

- Manage the museum’s website including content strategy, new projects and regular updates, Google Analytics dashboard and reporting, SEO and vendor management (developers)

- Work closely with the Director of Communications and Content and IT team to design the strategy and development of a new website

- Manage website design templates and style guides, liaise with in-house graphic designers for images and web design needs

- Liaise with web development team and IT department in support of significant web design needs, performance, laws and regulations, and security issues

- Monitor content of the full website for UX, including testing links and maintaining list for updates or improvements

- Maintain alignment of website, digital systems and apps with the organization's brand, strategy and standards

**Requirements**

Requirements and Qualifications:

- Bachelor’s degree preferred or equivalent work experience

- Minimum of 5 years of frontline marketing and project management experience in a fast-paced nonprofit environment

- Minimum of 3 years in a supervisory or team leadership role, with experience in performance management, scheduling, and mentoring creative staff

- Excellent writing, verbal, and interpersonal skills; personable and approachable

- Experience with HTML, CSS, and WordPress with the ability to pull reports from Google Analytics and other digital reporting tools

- Proven track record of building, leading, and motivating high-performing teams

- Deep familiarity with Tessitura or equivalent CRM systems

- Strong project-management skills, with an ability to prioritize competing deadlines

- Ability to successfully communicate with a wide range of internal constituents including senior management, program staff, finance staff, and volunteers

- Ability to work both collaboratively and independently

- Commitment to the highest standards of customer service and professionalism

- Demonstrated leadership or supervisory experience, including managing staff or volunteers, preferred

- Basic understanding of security best practices and ability to maintain compliance with web standards (such as accessibility) as directed by senior team members

**Physical Requirements**

- Comfortable working a flexible schedule, including some weekend, holiday, and evening events

- Ability to travel occasionally for events and industry meetings

- This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required

**Compensation And Benefits**

- In accordance with Massachusetts Wage Transparency Act, we are disclosing a good-faith salary range for this position: $68,000–$78,000 per year. This reflects our reasonable expectation at the time of posting. Final compensation will be influenced by factors such as experience, education, licensure, and qualifications, and this range is not a guarantee for any individual employee.

- Medical insurance

- Dental insurance

- Life insurance

- Long term disability insurance

- Flexible Spending Account (FSA)

- Dependent Care Account (DCA)

- Medical deductible reimbursement

- 401(k) retirement plan

- Roth 401(k) option

- Paid Time Off (PTO)

- Sick Time

- Emergency Assistance Fund (LemonAid)

- Retirement planning support

- Professional development reimbursement

- Educational leave

- Reciprocal Organization of Associated Museums (ROAM)

- Employee Assistance Program (EAP)

- Student loan repayment assistance

- Discounts at Gift Shop and R&D Store

- Staff appreciation social events year-round

- This position may offer relocation assistance.

Application Process: Please submit a resume and cover letter and any other work samples you feel best articulate your skills and experience. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications — including those missing the requested documents — may not be fully considered.

**About MASS MoCA**

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Senior Manager of Marketing Operations (Full-time, Onsite)

Job Type

Part-time

**Description**

MASS MoCA’s gift shop is seeking a part-time Sales Associate. The Sales Associate will report to the Gift Shop's Manager & Buyer, and work closely with other retail staff. This position requires exceptional interpersonal skills as well as self-motivation, basic math, and careful attention to detail. The MASS MoCA gift shop is a key part of the visitor services experience and operates as a source of information to visitors beyond the range of products offered.

The MASS MoCA retail store is a key part of the visitor services experience and operates as a source of information to visitors beyond the range of products offered.

Schedule: 2-3 days/week, Saturday and Sunday availability required

Responsibilities of a Retail Sales Associate include but are not limited to:

- Cheerfully greeting customers and providing suggestions and product information.

- Cleaning store fixtures and maintaining attractive merchandise displays.

- Opening and closing the store and operating the POS system and cash drawer.

- Organizing overstock and replenishing store displays as needed.

- Organizing and affixing price tags to new incoming shipments of products.

- Taking initiative to learn about the history of MASS MoCA and the current and past exhibitions and performances in order to answer customer questions.

**Requirements**

- Candidates must be friendly, patient, computer-savvy, a self-starter and confident to work independently when needed.

- Knowledge of the North Adams area and customer service experience are preferred.

- Hours: 8 to 24 hours per week

- Retail Sales Associates are required to work regular weekends shifts as well as holidays, evenings and festivals when needed.

**Physical Requirements**

- Must be able to stand for long periods of time and lift up to 40 lbs

- Must be able to wear PPE as necessary.

**Education**

- Minimum high school diploma or equivalent required.

**As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.**

**Compensation And Benefits**

- This position is a part-time, non-exempt, represented position.

- Hourly rate $19.50

- This position does not offer relocation assistance

- 401(k) retirement plan

- Roth 401(k) option

- Paid Time Off (PTO)

- Massachusetts Earned Sick Time

- Emergency Assistance Fund (LemonAid)

- Retirement planning support

- Professional development reimbursement

- Educational leave

- Reciprocal Organization of Associated Museums (ROAM)

- Student loan repayment assistance

- Discounts at Gift Shop and R&D Store

- Staff appreciation social events year-round

Application Process: Interested candidates should apply online with a **resume and cover letter **. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

**About MASS MoCA**

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Retail Sales Associate (Part-time, Onsite)

Job Type

Full-time

**Description**

MASS MoCA, one of the world’s liveliest and largest contemporary art organizations in the US, is seeking an experienced Manager of Institutional Giving to sustain and expand MASS MoCA’s institutional fundraising program, which supports an annual operating goal of $10M (approximately $3 million of which is institutional funding), as well as capital goal of approximately $5 million.

The Manager of Institutional Giving is a key role in MASS MoCA’s growing Advancement team, working closely with the Director of Institutional Giving to increase its institutional fundraising efforts at an exciting and dynamic time at the museum as we launch a campaign supporting MASS MoCA's Strategic Plan, which envisions innovative programming, bolstered resources, and transformed spaces. The role will provide critical, sustained resourcing for MASS MoCA’s work accompanying artists across both the visual and performing arts in developing their creative practices, as well as making and presenting new work to our global audiences.

This position will require engaging with major institutional funders, family foundations, and government donors. The manager will work with program colleagues to lead, manage, and develop strategy for a high-profile portfolio of grants and prospects by developing and managing letters of interest, proposals, and reports and identifying and coordinating approaches to prospective funders across the organization.

The manager will also provide as-needed support to the Director of Institutional Giving in managing their portfolio and will partner with the team to develop engagement opportunities for donors and prospects; strengthen team-wide systems; and build the institutional fundraising capacity of the organization as a whole.

The successful candidate will be able to write outstanding grant proposals that demonstrate dexterity with language and the ability to convey our organizational vision and programming with nuance and urgency. The role requires capacity in the financial side of the grants process, including developing budgets, requesting payments, and creating financial reports.

**Duties And Responsibilities**

- Managing a portfolio of foundation and corporate funders and prospects, including managing relationships and cultivation for a subset of our foundation and corporate funders; collaborating across the organization to compile grant proposals and reports, narrative and financials; and driving strategies for growth while also responding to opportunities in a dynamic environment

- Managing reporting for donor analysis, strategy, decision-making, and submission, working with the Institutional Giving Assistant

- Prospecting for new foundation funding opportunities and communicating regularly with program staff on new prospects, potential program designs, and strategies for identifying additional funding for current projects

- Coordinating with events and program staff to develop guest lists for donor cultivation events

- Supporting the director as they work with program teams in their portfolio, as needed

- Supports advancement events as needed

- Supports the maintenance of department tracking tools, including deadline lists and income projections

- This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Manager of Institutional Giving may be required to perform duties outside of their normal responsibilities, as needed.

**Requirements**

- Bachelor’s degree or equivalent experience is required

- Minimum 3+ years of experience in institutional fundraising in a fast-paced nonprofit environment, preferably within the arts and culture sector

- Exceptional writing and verbal skills, with experience in grant proposal writing; strong editing and proofreading skills

- Interest in front-facing funder cultivation, including proactive outreach and stewardship, written correspondence, zoom, and in-person meetings and site visits

- Ability to adapt writing styles to fit the audience and voice of the piece; Ability to quickly and effectively gather information through interviews, research, etc.

- Ability to nurture ongoing funder relationships to ensure retention year to year

- Ability to successfully communicate with a wide range of internal constituents including Board members, senior management, program staff, finance staff, and volunteers

- Effective time management and organizational skills to meet deadlines, with experience managing a robust and active grants calendar

- Ability to work both collaboratively and independently

**Work Conditions**

- This position may require extended hours, including occasional nights and weekends.

- Must be able to use a computer and is comfortable with technology

- Position may require extended hours, including occasional nights and weekends, holidays and for festivals and events. The schedule will be determined by the manager.

**Physical Requirements**

- This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required

- Some duties of this position require being able to work outside

- Must be able to wear PPE (Personal Protective Equipment) as needed

- May require occasional lifting of supplies or materials related to departmental needs

- Dexterity and coordination, sufficient to perform essential functions

- Ability to perform administrative and computer-based tasks for up to 4.5 hours at a time

- The ability to be mobile (including, but not limited to walking, standing, bending, squatting, crouching, twisting, kneeling, reaching, etc.)

- Ability to lift/carry/push/pull objects that weigh up to 25 pounds, as needed

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

**Compensation And Benefits**

- In accordance with Massachusetts Wage Transparency Act, we are disclosing a good-faith salary range for this position: $58,000–$68,000 per year. This reflects our reasonable expectation at the time of posting. Final compensation will be influenced by factors such as experience, education, licensure, and qualifications, and this range is not a guarantee for any individual employee.

- Medical insurance

- Dental insurance

- Life insurance

- Long term disability insurance

- Flexible Spending Account (FSA)

- Dependent Care Account (DCA)

- Medical deductible reimbursement

- 401(k) retirement plan

- Roth 401(k) option

- Paid Time Off (PTO)

- Sick Time

- Emergency Assistance Fund (LemonAid)

- Retirement planning support

- Professional development reimbursement

- Educational leave

- Reciprocal Organization of Associated Museums (ROAM)

- Employee Assistance Program (EAP)

- Student loan repayment assistance

- Discounts at Gift Shop and R&D Store

- Staff appreciation social events year-round

- This position may offer relocation assistance

Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

**About MASS MoCA**

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10 - 16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 16-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Manager of Institutional Giving (Full-Time, Onsite)

Job Type

Full-time

**Description**

MASS MoCA is entering an exciting period of growth and opportunity as the museum advances the vision outlined in its Strategic Plan and continues to expand the role of its campus as a hub for artists, cultural organizations, creative businesses, and community partners.

The Senior Manager, Real Estate plays a central role in activating and supporting MASS MoCA’s leasing campus. This position blends tenant and property management, program coordination and activations, and project management in support of creative placemaking goals to ensure public spaces, retail tenants, and campus partners are meaningfully integrated into the broader MASS MoCA and North Adams community. The position requires someone who is comfortable working across these domains, ensuring that campus spaces, tenants, and initiatives operate cohesively while supporting MASS MoCA’s broader strategic goals.

Working closely with the Director of Public Initiatives & Real Estate, this role will focus on developing activations and partnerships that animate leasing campus spaces, supporting tenant success, and managing projects that strengthen our leasing campus as a vibrant cultural and community destination. As a member of the management team, this role will collaborate regularly with colleagues across MASS MoCA, including Communications + Content, Visitor Experience, Buildings & Grounds, Public Programs, and other departments, to ensure campus initiatives align with the museum’s broader programming, operations, and community engagement efforts.

The ideal candidate is an organized and collaborative professional with experience in project management, real estate or property management, or community engagement, and public-facing initiatives. The Senior Manager should be comfortable managing multiple types of projects simultaneously, with an ability to build strong relationships with internal teams, tenants, community partners, and external stakeholders.

**Duties And Responsibilities**

**Tenant & Property Management**

- Serve as a primary point of contact for campus tenants, supporting communication and coordination related to their campus experience.

- Manage communications with tenants regarding operational matters including maintenance requests, improvement projects, campus events, and other needs.

- Oversee tenant relationship management and maintain clear communication with both current and prospective tenants.

- Support drafting and maintenance of lease agreements, amendments, and related documentation while maintaining accurate records of lease documents and tenant-related materials, including but not limited to tracking lease terms, renewal dates, notices, and other documentation related to tenant agreements.

- Ensure all MASS MoCA real estate assets are well-maintained, maximally utilized, and provide an elevated user experience.

- Provide strategic oversight of tenant signage and wayfinding, ensuring alignment across internal teams and maintaining clear, current visual guidance for tenants and visitors.

- Manages and directs the day-to-day work and performance of the Coordinator position, exercising independent judgment and authority in personnel and operational matters. This position is responsible for effectively making decisions regarding hiring, promotion, discipline, discharge, performance evaluation, scheduling, workload assignments, mentoring, and corrective action. The role ensures consistent implementation and enforcement of institutional policies, procedures, and operational standards, and acts in the interest of the employer when addressing personnel, compliance, and performance issues.

- Coordinate with the Director of Public Initiatives & Real Estate, Facilities, and Buildings & Grounds regarding maintenance, refurbishment, or improvement projects connected to leasing spaces and other real estate assets.

**Leasing Campus Programming**

- Schedule, organize, and execute public space activations including pop-ups, community events, and joint promotions.

- Manage calendars for leasing campus, including coordinating activations and events with public-facing tenants and internal MASS MoCA teams.

- Track leasing campus programming and activation costs, negotiate vendor contracts, and maximize ROI on activations.

- Maintain performance metrics of all leasing campus activations, including tenant feedback, to enable data-based strategic refinements.

- Work with relevant stakeholders to promote leasing campus events and highlight partner programming and activities.

**Project Management & Strategic Initiatives**

- Manage project timelines, budgets, and deliverables for initiatives related to leasing campus development and other departmental priorities.

- Coordinate with internal teams, consultants, and external stakeholders to maintain project momentum and ensure deadlines are met.

- Conduct feasibility assessments and assist in evaluating opportunities connected to leasing campus development and placemaking initiatives.

- Support coordination of strategic initiatives connected to MASS MoCA’s Real Estate and Public Initiatives work.

**Community & Institutional Partnerships**

- Working closely with the Director of Public Initiatives & Real Estate, cultivate and maintain relationships with North Adams residents, business owners, community partners, and other stakeholders connected to leasing campus initiatives.

- Under the direction of the Director of Public Initiatives & Real Estate, represent MASS MoCA in meetings with community partners, local organizations, and city officials related to campus initiatives.

- Support engagement with community partners through meetings, presentations, and collaborative initiatives connected to leasing campus development.

- Facilitate coordination between MASS MoCA departments, campus tenants, and external partners.

**Administrative & Organizational Management**

- Oversee and guide administrative and organizational workflows, including documentation, reporting, scheduling, and materials development, ensuring effective execution by the Coordinator and alignment with project goals.

- Track and manage project costs and coordinate with relevant departments regarding budget documentation.

- Regularly update commercial leasing website with accurate information regarding available properties, campus offerings, and tenant activities.

- Maintain and update records of accurate floor plans for leasing campus real estate assets.

- Ensure available commercial properties are regularly listed for lease and incoming lease inquiries are responded to in a professional and timely manner.

**Requirements**

Requirements and Qualifications:

- Bachelor’s degree preferred or equivalent professional experience.

- Minimum of 5 years of experience in project management, real estate or property management, community engagement, or a related field.

- Minimum of 3 years managerial experience preferred.

- The role ensures consistent implementation and enforcement of institutional policies, procedures, and operational standards, and acts in the interest of the employer when addressing personnel, compliance, and performance issues

- Demonstrated experience managing complex projects, including coordinating timelines, budgets, and multiple stakeholders.

- Strong written, verbal, and interpersonal communication skills, with experience preparing reports, presentations, and project documentation.

- Experience working with tenants, real estate professionals, community partners, government entities, or other external stakeholders.

- Strong organizational and administrative skills with the ability to maintain accurate records and documentation.

- Ability to build and maintain effective working relationships with internal teams, tenants, community partners, and external stakeholders.

- Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.

- Ability to collaborate across departments and coordinate work with internal teams and external partners.

- Experience coordinating events, public programming, or initiatives involving artists, vendors, or community partners preferred.

- Experience working within nonprofit, arts, cultural, or community development organizations preferred.

- Background in urban planning, real estate, arts administration, public administration, project management, or a related field preferred.

- This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Senior Manager, Real Estate may be required to perform duties outside of their normal responsibilities in support of departmental and institutional priorities, as needed.

**Work Conditions**

- This position is based on site at MASS MoCA’s North Adams campus, and regular in-person attendance is required. Work is performed primarily in an office environment as well as across the museum’s campus and public spaces. The position may require extended hours, including occasional evenings and weekends, depending on project schedules, campus events, and operational needs. The schedule will be determined in coordination with the hiring manager.

**Physical Requirements**

- Dexterity and coordination sufficient to perform essential job functions

- Ability to stand and sit for extended periods

- Ability to perform administrative and computer-based tasks for up to 4.5 hours at a time

- Ability to be mobile, including walking, bending, kneeling, and reaching

- Ability to lift, carry, push, or pull objects weighing up to 50 pounds

- Ability to wear PPE as required

**Compensation And Benefits**

- In accordance with Massachusetts Wage Transparency Act, we are disclosing a good-faith salary range for this position: $72,000-$82,000 per year. This reflects our reasonable expectation at the time of posting. Final compensation will be influenced by factors such as experience, education, licensure, and qualifications, and this range is not a guarantee for any individual employee.

- This position may offer relocation assistance

- Medical insurance

- Dental insurance

- Life insurance

- Long term disability insurance

- Flexible Spending Account (FSA)

- Dependent Care Account (DCA)

- Medical deductible reimbursement

- 401(k) retirement plan

- Roth 401(k) option

- Paid Time Off (PTO)

- Sick Time

- Emergency Assistance Fund (LemonAid)

- Retirement planning support

- Professional development reimbursement

- Educational leave

- Reciprocal Organization of Associated Museums (ROAM)

- Employee Assistance Program (EAP)

- Student loan repayment assistance

- Discounts at Gift Shop and R&D Store

- Staff appreciation social events year-round

Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

**About MASS MoCA**

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Senior Manager, Real Estate (Full-Time, Onsite)

Job Type

Part-time

**Description**

**Weekly Hours: ** Part Time 3-29 hours/week

**Hours: ** Based on event schedule (usually after 5pm)

**Week Schedule: ** Thursday - Sunday a must; other days/times as needed. **Festival availability is a must.**

The event security guards work with the security team, the lead event security guard, and the security manager, as well as other department managers, to ensure a safe and engaging environment for museum employees and visitors, as well as our campus tenants and their visitors. Security Guards serve as the front line for all security and safety considerations during events and help to enforce policies for the museum, its staff, and patrons.

**Duties And Responsibilities**

- Works closely with Security Manager and Assistant Manager for successful event set up and execution.

- Sets up necessary stanchions, ropes, barriers, and appropriate signage

- Sets up and oversees any “bag search”

- Provides crowd control; directs traffic, parking

- Gives directions and informs visitors of museum and campus policies and guidelines

- May be posted up or cover security desk for any rounds

- Assists Performing Arts/Production and Special Events Manager

- Clears venue, restrooms after event

- Responds to all security requests for medical assistance and acts accordingly

- Ensures all events are broken down correctly and equipment is put away

- Completes incident written reports and other written reports as directed by Security Manager and Assistant Manager

- Promptly reports incidents or risks that require immediate attention

- Maintains a courteous, respectful, and professional manner at all times

- Helps to maintain the highest standards of integrity, credibility, and trustworthiness

- All other security duties as needed and required

- This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Event Security Guard may be required to perform duties outside of their normal responsibilities, as needed.

**Requirements**

- A high school diploma (or GED) is required.

- Must be, or be willing to be, trained and certified in First Aid, CPR, and AED, as well as other emergency procedures (i.e., fire, disaster evacuations, active shooter).

- Demonstrates the ability to work well with others while showing courtesy and respect to colleagues.

- Able to work independently and as part of a team; exceptional and punctual attendance is required, along with flexibility in schedule.

- Demonstrates strong people skills, including diplomacy and empathy.

- Possesses strong verbal communication and analytical skills.

- Demonstrates skill in conflict resolution, with the ability to de-escalate a wide range of situations.

- Shows strong attention to detail, with the ability to multitask and think critically.

- Able to exercise discretion and independent judgment.

- Proficient in, or willing to learn, the use of a 2-way radio.

- Demonstrates proficient and legible writing skills (both handwritten and typed).

**Work Conditions**

- This position requires the ability to work a flexible schedule, including availability on weekends, holidays, and for events, programs, and festivals, including those held after museum hours.

- This position requires outdoor work, which may include exposure to inclement weather.

- This position may require work in dimly lit areas and/or exposure to strobe lights or other photosensitive conditions.

**Physical Requirements**

- Must be able to sit, stand, and walk for extended periods of time.

- While performing the duties of this job, the employee may be required to climb, stoop, kneel, crawl, twist, bend, sit, walk, stand, and use repetitive movements of the hands.

- Must have sufficient hearing, vision, and sense of smell to remain aware of the surrounding environment.

- Must be able to lift, carry, and operate a 25 lb. fire extinguisher.

- Must be able to wear PPE when necessary.

**Compensation And Benefits**

- Non-exempt. $21.00/hour, plus shift differentials for 2nd and 3rd shifts.

- This position does not offer relocation assistance

- 401(k) retirement plan

- Roth 401(k) option

- Paid Time Off (PTO)

- Massachusetts Earned Sick Time

- Emergency Assistance Fund (LemonAid)

- Retirement planning support

- Professional development reimbursement

- Educational leave

- Reciprocal Organization of Associated Museums (ROAM)

- Employee Assistance Program (EAP)

- Student loan repayment assistance

- Discounts at Gift Shop and R&D Store

- Staff appreciation social events year-round

Application Process: Interested candidates should apply online with a **resume and cover letter **. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered. Applications received by **May 22nd 2026 ** will be given full consideration; however, we will continue to accept applications until the position is filled.

**About MASS MoCA**

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Event Security Guard (Part-Time, Onsite)

Job Type

Full-time

**Description**

MASS MoCA seeks an Associate Director of Marketing with a desire to work in a dynamic, mission-driven, museum environment. As the museum advances its 2024–2030 Strategic Plan and builds momentum around audience growth, storytelling, and brand positioning, this role will play a key role in shaping and executing marketing strategies that support institutional priorities.

The position reports to the Chief Communications Officer (CCO) and engages with key stakeholders throughout the museum (curators, creative producers in performing arts and public programs, members of advancement team, etc.) to assess needs, audiences and project timelines, and develops marketing campaign objectives, audience development goals, and branded marketing materials across channels.

The position is an action-oriented self-starter and strategic thinker who develops, oversees, and implements marketing campaigns and corresponding content to include digital, social, print, and email. The successful candidate is a strong manager who has a passion for arts and cultural institutions, enjoys being part of a close-knit team that works collaboratively across departments, and thrives in a nimble, fast-paced, deadline-driven environment.

**Duties And Responsibilities**

- Devise, develop and implement seasonal and annual marketing and media plans in collaboration with the CCO that elevate MASS MoCA and its programming (performing arts, visual arts, public programs, retail stores and special events) and support audience benchmark goals for local, regional, national and international visitors.

- Manage and direct the day-to-day work and performance of the Senior Manager of Marketing Operations as well as the graphic design team, exercising independent judgment and authority in personnel and operational matters. This position is responsible for effectively making decisions regarding hiring, promotion, discipline, discharge, performance evaluation, scheduling, workload assignments, mentoring, and corrective action. The role ensures consistent implementation and enforcement of institutional policies, procedures, and operational standards, and acts in the interest of the employer when addressing personnel, compliance, and performance issues.

- Oversee project management and creative asset collection support for institutional initiatives and large-scale marketing campaigns such as season announcements, exhibitions, festivals and signature events.

- Secure media partnerships and negotiate media buys based on priority audience segments and reach. Write and oversee the design and placement of marketing materials and all advertising for print, radio, out-of-home, social and digital. Responsible for processes, budget and deliverables.

- Oversee content strategy and tone in alignment with brand and editorial guidelines for the museum website and social media; and develop and implement plans for editorial direction. Direct staff to edit and post content across marketing platforms with particular attention to programs, exhibitions, and announcements.

- Develop and steward strong relationships with local, regional, and national paid media outlets for both regional and tourism audiences. Remain ahead of the curve on key changes in communication effectiveness, trends, and the dynamic media/advertising environment including social media and digital platforms.

- In support of the CCO, contribute to the alignment of all external communications and brand narrative.

- Develop, manage and share marketing campaign reporting against goals and ROI including Google Analytics, social media analytics, and other available data.

- Recommend and manage the marketing budget to inform annual departmental budgeting and planning for approval by the CCO

- Support contributed revenue goals by promoting membership programs and philanthropic campaigns in collateral, email and digital/social media

- Serve on inter-departmental task forces including wayfinding, visitor surveys, and others as needed.

- Build and maintain relationships with peer cultural organizations and community leaders, to promote connectivity and outreach (and keen situational awareness).

- This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Associate Director of Marketing may be required to perform duties outside of their normal responsibilities, as needed.

**Requirements**

Requirements and Qualifications:

- Bachelor's degree or equivalent experience, preferred

- 7-10 years of relevant professional experience (experience with cultural institutions preferred)

- Minimum of 5 years managerial experience, preferred

- Excellent written and verbal communication skills (selected candidates will be asked to submit a writing sample)

- Working knowledge of and experience using CRMs (Tessitura ideal)

- A commitment to producing exceptional work with strong attention to detail and proofreading skills

- Proven experience managing websites and analytics technologies to engage a diverse audience

- Proven strength in time and project management, including the ability to set goals, prioritize and use collaboration tools

- Must have gravitas to work under tight pressure of multiple deadlines, in a fast-paced and changing environment, while remaining calm and at ease with media partners and colleagues.

- This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required

**Compensation And Benefits**

- This is an exempt position.

- In accordance with Massachusetts Wage Transparency Act, we are disclosing a good-faith salary range for this position: $85,000–$95,000 per year. This reflects our reasonable expectation at the time of posting. Final compensation will be influenced by factors such as experience, education, licensure, and qualifications, and this range is not a guarantee for any individual employee.

- This position may offer relocation assistance

- Medical insurance

- Dental insurance

- Life insurance

- Long term disability insurance

- Flexible Spending Account (FSA)

- Dependent Care Account (DCA)

- Medical deductible reimbursement

- 401(k) retirement plan

- Roth 401(k) option

- Paid Time Off (PTO)

- Sick Time

- Emergency Assistance Fund (LemonAid)

- Retirement planning support

- Professional development reimbursement

- Educational leave

- Reciprocal Organization of Associated Museums (ROAM)

- Employee Assistance Program (EAP)

- Student loan repayment assistance

- Discounts at Gift Shop and R&D Store

- Staff appreciation social events year-round

Application Process: Interested candidates should apply online with **a resume and cover letter **. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

**About MASS MoCA**

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.

Associate Director of Marketing (Full-time, Onsite)

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