Mission Statement
Health System Services is dedicated to providing quality, innovative health care products and services to the elderly and disabled community.

We believe our first responsibility is to the aged, disabled, and to the long term care facilities we serve.

Our knowledge of the marketplace and determination to find the most efficient and effective means to serve our clients will enable us to grow and succeed in the ever-changing health care arena. It is important that our community, clients, vendors, and employees see Health System Services as a company totally committed to improving the quality of life of all whom it touches.

Through a long-term commitment to this mission, we will be successful.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

Health System Services

Savvy Admin PROD

**The Opportunity **

Do you display **Empathy, Passion, Integrity, and Commitment **? If YES, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues.

The **Manager in Training – Retail General Manager ** is a development role designed for high-potential, early-career professionals who want to grow into full Retail General Manager responsibility. This program combines hands-on retail experience, leadership development, and business ownership in a stand-alone, revenue-producing location.

It is an excellent opportunity for a **recent graduate with retail experience who is ready to take their career to the next level **, learn how to run a store from end to end, and ultimately build a retail business they can call their own.

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**What You’ll Do **

You will learn to operate the retail store as a customer-centric, performance-driven business unit while working closely with senior leadership.

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**Key Responsibilities **

- Support daily operation of the retail store focused on revenue growth and exceptional customer experience.

- Shadow and progressively manage customer experience-driven sales processes, including Order Online Pickup In Store (OPIS), curbside pickup, walk-in traffic, and scheduled appointments.

- Assist in curating and maintaining a complete, modern stock of equipment and supply merchandise that aligns with customer needs and business goals.

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**Revenue & KPI Development **

- Learn to monitor and report on KPIs: foot traffic, conversion rate, average ticket, up caring rate, repeat customer rate, lead capture rate, Google reviews, and monthly revenue vs target.

- Use performance data to identify trends, recommend improvements, and support action plans to meet or exceed sales and financial goals.

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**Sales Leadership & Customer Experience **

- Develop skills as an active floor seller, modeling effective retail selling behavior under the mentorship of senior management.

- Execute a consistent sales process: greet promptly, assess needs, present tailored solutions, demonstrate products, recommend accessories, and close confidently.

- Help champion a customer-first culture that reflects HSS’s core values and builds loyalty and repeat business.

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**Store Operations & Merchandising **

- Help maintain a clean, organized, inviting retail environment that supports solution-based shopping (e.g., comfort, mobility, sleep).

- Learn inventory management fundamentals: stock monitoring, forecasting, replenishment, and strategies to reduce dead stock through promotions or bundles.

- Support retail workflows including order entry and basic equipment troubleshooting in coordination with clinical teams.

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**Cross-Functional Coordination **

- Gain a comprehensive understanding of care coordination and how clinical and retail teams collaborate to deliver a seamless customer experience.

- Support communication with physicians, hospitals, and referral sources regarding equipment orders and patient needs, as appropriate.

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**Team Leadership & Development **

- Participate in and help facilitate weekly training sessions on product knowledge, selling techniques, attach-rate best practices, and customer engagement.

- Learn foundational people-leadership skills: coaching, feedback, and performance observation to prepare for future hiring and scheduling responsibilities.

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**Growth Mindset & Continuous Improvement **

- Treat the store as a pilot environment, documenting best practices and identifying improvements in merchandising, marketing, and customer engagement.

- Present feedback and recommendations to store and senior leadership to support scaling the retail model to additional locations.

**What We’re Looking For **

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**Education & Experience **

- Bachelor’s degree in business, retail management, healthcare, or a related field strongly preferred (high school diploma required).

- Previous retail and/or customer service experience strongly preferred; leadership experience (formal or informal) is a plus.

- Familiarity with home medical equipment (HME) or durable medical equipment (DME) is preferred but not required; training provided.

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**Skills & Abilities **

- Strong customer service and communication skills with the ability to build rapport and trust quickly.

- Demonstrated retail or customer-facing experience and a clear interest in developing leadership and business management capabilities.

- Strong analytical, organizational, and time management skills; ability to learn and apply KPI-driven decision-making.

- Ability to adapt to diverse teams and functions in a fast-paced, occasionally stressful environment.

- Proficiency with Microsoft Office Suite and comfort learning POS systems and retail analytics tools.

- Self-motivated, coachable, and eager to grow into a future Retail General Manager role.

**What You Get – Benefits That Go Beyond the Basics: **

- Medical, Dental, and Vision insurance

- 401(k) with 3% company contribution after one year and 1,000 hours worked

- Generous PTO, vacation time, and 9 paid holidays

- Optional Short-Term Disability & Company-Paid Long-Term Disability

- Free, confidential Employee Assistance Program

- Exclusive Tuition Reimbursement Program with Niagara University

- Opportunities to give back through community engagement programs

** **

**Compensation **

- $20.00 - $26.00, per hour dependent on experience

- **Opportunity to earn bonuses, based business growth **

** **

**Location **

- Wheatfield, NY

Manager in Training – Retail General Manager

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