Banville Wine Merchants was founded in 2004 by Lia Tolaini-Banville and her father Pier Luigi “Louie” Tolaini. We are proudly family-owned. Banville meticulously selects leading wine, beer, and spirits partners who share our commitments to integrity, authenticity, and family.

Industry: Beverage Manufacturing
Company Size: 51-200 employees

Banville Wine Merchants

Savvy Admin PROD

Join our team as a **Customer Service Specialist ** and help create positive, seamless experiences for our customers. You’ll handle inquiries, support orders, and provide helpful recommendations while ensuring every interaction is friendly and efficient. Ideal for someone who enjoys helping others, pays attention to detail, and takes pride in great service. See job description below.

**Company Description **

Banville Wine Merchants is a family-owned company founded in 2004 by Lia Tolaini-Banville and her father Pier Luigi “Louie” Tolaini. The company is dedicated to providing exceptional wine, beer, and spirits, partnering with producers who share their values of integrity, authenticity, and family. Banville is committed to delivering premium products and cultivating strong relationships within the beverage industry. Join a team that values quality and tradition.

**Position Summary: **

Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for the processing of orders from the point of receipt through shipment from our warehouse(s), including review and resolution of allocation and inventory problems with managers. The ideal candidate will provide exceptional customer service by answering questions, resolving problems, and offering problem-solving resources. This position is on-site, based in the NYC office, primarily supporting our local NY/NJ sales team and providing secondary support to our national team.

**Key Responsibilities: **

**Sales Order Processing **

- Process orders and respond to customer requests via phone and email.

- Modify orders as needed to enter voids, add-ons, adjustments, or holds.

- Process and communicate order confirmations and invoices, providing totals, credit terms, and other information to sales reps and customers.

- Collaborate with the sales team and other departments to confirm orders are processed accurately and efficiently.

**Customer Service & Administration **

- Resolve product or service problems by clarifying the customer's issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, and following up to ensure resolution.

- Communicate and work closely with our warehouse to alleviate and correct delivery issues, ideally before they occur.

- Track deliveries, contacting dispatch for ETAs or re-routing as needed, communicating potential delays/breakages/issues to the sales team in a timely manner.

- Process pick-up requests as needed for erroneous shipments.

- Enter and manage allocations, assisting with inventory management.

- Assist with new account creation, processing credit applications as they come to us via the client or the sales team.

- Provide support to the Accounts Receivable team as needed, answering phone calls, providing customers or sales reps with requested invoices, statements.

- Create and communicate daily, weekly, and monthly reports on time.

- Maintain department files, tracking breakages, Bill & Hold inventory, etc.

- Offer support to the Office Assistant, helping to sort sample deliveries and assist with press shipments as needed.

**Qualifications: **

Education/Experience: Associate’s degree or higher, and 1-2 years of relevant experience is required. Hospitality/wine industry experience/interest is a plus.

**Skills: ** Excellent analytical skills, accuracy, and reliability. Attention to detail and thoroughness in identifying and resolving problems in a proactive and positive manner. Must be patient and take full responsibility for resolving problems using empathy and knowledge. Strong organizational and coordination skills, with the ability to manage and prioritize multiple projects and meet deadlines. Able to work as part of a team and coordinate team activities when needed. Excellent verbal and written English communication skills.

**Knowledge: ** Strong computer skills (Excel, Word, etc.) with willingness to learn new program(s) as needed. Basic math and calculator skills.

**Other: ** Ability to sit at a computer 6+ hours a day.

**Compensation: ** $52K - $57K (Non-Exempt)

Customer Service Specialist

In addition to working with some of the world’s most exciting jewelry designers, we design and manufacture our own Catbird line. Our mission is to make beautiful, sparkling jewelry that will bring you joy now through forever. We believe that even very special jewelry can be worn everyday.

Our jewelry is made in our Brooklyn studio and with trusted third party manufacturing partners, using ethically sourced gold and conflict-free stones. 

Catbird is a proud member of the CFDA, is certified Made in New York™ and is a member of No Dirty Gold.

Industry: Retail Luxury Goods and Jewelry
Company Size: 201-500 employees

Catbird NYC

Catbird is looking for an experience Store Manager to lead our thriving Rockefeller Center store. The Store Manager is the leader of their retail location business. The Store Manager is responsible for store sales, managing and developing their store team and developing store processes & procedures to continuously elevate the customer experience and overall growth of the business.

Store Managers blend their strategic business mindset with their passion for people; managing customer experience and employee experience in accordance with the Catbird retail brand culture.

About Catbird:

Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.

**Key Responsibilities**

**This role is for you because you can:**

- Deliver exceptional customer experience: By nature, you are overjoyed to work directly with customers and on a retail sales floor. You provide an exceptional level of service, setting the standard in your store for customer experience. You coach, train, motivate and develop multiple levels of store staff (entry level associate to Assistant Manager) to ensure your team is meeting our customer service standards. You are ready to solve any customer issue that arises and develop your team to do the same.

- Create a great employee experience: You build a bench of exceptional customer-centric sales associates. You onboard, train and develop an entrepreneurial and customer-obsessed team. You provide ongoing feedback and coaching to develop your team to be their best.

- Communicate like a pro: You give clear, kind feedback to improve performance, you ensure your team has access to all necessary information, you send clear and concise written communication utilizing appropriate communication channels, and you are pro-active in your communication with your manager.

- Schedule your retail floor: You can schedule your retail floor with a meticulous attention to detail according to business needs, employee availability and requested time off. You work smarter to find the most efficient ways to complete this business-critical task so that your retail store operates like a well-oiled machine. You are meeting the weekly, period and quarterly payroll goals.

- Manage competing priorities: You love and appreciate that although Catbird isn’t a new kid on the block, we’re always learning, growing and changing. You are eager to lead with solutions not complaints and you know that when you prioritize effectively you can handle anything.

- Drive business results: You are hungry to analyze business reporting on a daily, weekly, monthly and quarterly basis and adjust your business strategy and motivate team performance to drive sales and achieve key business metrics. You manage performance and processes to company policies and maintain all store operations in alignment with policy updates. You can oversee, execute and approve payroll and store expenses. You utilize your tools to effectively manage your inventory levels and maintain an exceptional level of visual display at your store.

- Leverage your resources: You are the first one to ask for help, but not before checking the tools and resources available to you. You’re ready and willing to pick up the phone and partner with your manager and key business partners to solve problems, initiate new ideas and create new experiences.

**Our Ideal Candidate**

- 4+ years retail leadership experience required

- Experience leading a team of 10-20+ store employees with a demonstrated commitment to a team culture of kindness, respect and organization.

- Experience and ability prioritizing time and attention when there are multiple competing tasks to complete.

- Flexibility in regards to availability and location, must have weekend availability.

- Experience in creating/managing staff schedules.

- Experience analyzing business reporting.

- Experience with google office suite (Docs, sheets, pages)

- A natural passion for customer service and a desire to be active on the sales floor interacting with customers. More than 50% of a Store Manager’s time is spent on the sales floor.

- Jewelry and/or Clienteling experience a plus

- Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.

plus monthly bonus incentive

Store Manager (NYC)

Founded in Istanbul in 1991, Mavi is recognized as a leading lifestyle brand worldwide. With 30 years of expertise in the denim industry, Mavi’s vision has always been to create the perfect pair of jeans, in both fit and quality. Today this means committing to crafting jeans with a quality, wash, and feel that’s right for you, made using the most innovative technologies and materials that are right for the planet.

Industry: Retail Apparel and Fashion
Company Size: 51-200 employees

Mavi North America

**Area Manager (NYC Metro OR Chicago) **

**Reports to: ** Director of Retail

**Role Overview **

At Mavi, denim is more than fabric — it’s a lifestyle built on confidence, connection, and creativity. As we continue to grow across the U.S., we’re looking for an Area Manager who embodies our values and leads with passion, authenticity, and agility.

In this role, you’ll ensure our stores deliver an exceptional Mavi experience — one that’s customer-first and operationally strong. You’ll coach, train, and empower Store Managers and their teams to perform at their best, all while supporting Mavi’s strategic and sustainable growth in the U.S. market.

You’ll partner closely with our Retail Director and cross-functional teams in Human Resources, Marketing, Visual Merchandising, and Operations to drive performance, optimize operations, and bring Mavi’s story to life — from our denim craftsmanship to the personal connections we build with every customer. You’re not just a leader — you’re a coach, a culture driver, and a brand ambassador who thrives in a fast-paced, evolving environment.

**Key Responsibilities **

- Lead and inspire Store Managers across your district to achieve operational excellence, elevate the customer experience, and deliver on KPIs and growth goals.

- Collaborate cross-functionally (Marketing, Operations, Visual Merchandising, etc.) to align on strategies that drive performance and brand consistency.

- Partner with Store Managers and HR to oversee sourcing, interviewing, and onboarding of retail staff, ensuring timely and effective hiring to meet store needs.

- Stay agile and forward-thinking — identifying trends, challenges, and opportunities to evolve as Mavi expands its U.S. retail footprint.

- Support NSO (New Store Openings): lead training, ensure operational readiness, and infuse Mavi culture into every new location.

- Deliver brand and product training that deepens team connection to the Mavi lifestyle and enhances product storytelling on the floor.

- Reinforce SOPs and operational standards; provide feedback and insights to help evolve systems and tools.

- Analyze sales, returns, and KPIs; translate results into actionable plans with Store Managers to drive performance and celebrate wins.

- Coach and develop Store Managers to lead with empathy, accountability, and a customer-first mindset.

- Manage staffing, scheduling, and time and attendance to maintain efficient operations and support strong team morale.

- Oversee inventory management and internal systems to support smooth day-to-day operations.

- Approach challenges with a solutions-driven mindset, staying adaptable and positive while balancing multiple priorities.

**Required Skills & Qualifications **

- Bachelor’s Degree in Business, Fashion/Fashion Marketing, or equivalent experience preferred.

- Minimum of 3 years of experience overseeing multiple stores in a district leadership role.

- Proven success in store openings (NSO), training, and developing high-performing teams.

- Outlet retail experience preferred.

- Experience driving performance through collaboration, accountability, and values-based leadership.

- Data-driven, analytical, and deeply familiar with retail metrics and operational best practices.

- Tech-savvy, with proficiency in Shopify, Microsoft Suite, and other retail-related platforms.

- Agile and adaptable, able to pivot quickly as Mavi continues expanding across the U.S.

- Supportive and empowering leader who inspires trust, collaboration and positivity.

- Customer-obsessed and passionate about creating an authentic, connected Mavi experience.

- Confident communicator who bridges the gap between teams and leadership.

- Brand enthusiast who lives and breathes denim and believes in genuine customer connections.

- Available for a flexible retail schedule (including weekends, evenings, holidays, and travel as required).

- Able to work on your feet up to 8 hours/day and lift up to 40 pounds in a retail environment.

Area Manager

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world -  this is the real studio to street.

We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world.

Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. 

Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.

Industry: Retail Apparel and Fashion
Company Size: 501-1,000 employees

Alo Yoga

**WHY JOIN ALO? **

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

**OVERVIEW **

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Key Job Responsibilities

- Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink

- Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps

- Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

- Maintain and champion strong visual standards for the sales floor

- Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

- Support a safe work environment and efficient operation through strong stockroom standards and processes

- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.

- Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence

- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

- Resolve client needs quickly & effectively ensuring customer satisfaction

- Identify product concerns and communicate inventory needs to support the business goals

- Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Associate Qualifications

- 1+ years prior work experience in a client-centric, sales & operational environment

- Requires constant movement in and around all areas of store

- Ability to lift, push, carry or otherwise move up to 50 pounds

- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

- Ability to stand and move for an entire shift

- Passion for customer service and delivering exceptional experiences

- Self-motivated with a desire to achieve results and excel individually, and as a team

- Aligns with and embodies ALO’s Guiding Principles

Operations Associate Schedule

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

~~As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. ~~

**JUST SOME OF THE PERKS**

- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)

- Monthly Store Incentives

- Clothing Allowance

- Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.00 - $23.00/ hour in Brooklyn, NY. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

For CA residents, Job Applicant Privacy Policy HERE.

Operations Associate (Part-Time) - Williamsburg

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