With over 90 years of experience in the industrial laundry business, ITU AbsorbTech is the largest Wisconsin-based supplier of environmentally friendly industrial absorbents, towels, mats, garments and other launderable textiles for businesses and industries.  We take great pride in providing Genuine Service Excellence to a wide variety of customer in the manufacturing, printing, retail and service industries.

ITU AbsorbTech is not just an industrial laundry! Locally owned and operated, led by the third generation of family ownership, ITU AbsorbTech is involved in the development of new technologies involving wastewater pretreatment, solvent recovery and innovative products.

Industry: Environmental Services
Company Size: 201-500 employees

ITU AbsorbTech

Savvy Admin PROD

JOB REQUIREMENTS: In this role, you will: -Be knowledgeable of

contractual service agreements. -Work with internal and external

customers -Perform accurate auditing of documents to assure adherence to

all company guidelines -Have strong attention to detail relative to item

identification, cost set-up, inventory and delivery frequencies along

with approval requirements. -Work independently to ensure our customers

receive 100% accuracy in deliveries as well as billing statements.

- Input accurate entry of final drafts of approved documents. -Research

and problem solve internal and external customer questions and requests.

Hours: 7am-3pm, Monday-Friday. No weekends, no holidays. Location: This

role requires working on-site in New Berlin, WI. \*\*\*\*\* OTHER

EXPERIENCE AND QUALIFICATIONS: Education and Experience: -High School

diploma, preferably an associate\'s degree in finance or related field.

- Minimum of four years of relevant experience in a similar role. -Strong

attention to detail and accuracy -Ability to problem solve -Strength in

organizational skills as well as prioritizing and multi-tasking

- Professionalism in team play, all written and verbal communication,

articulation of ideas, perspectives and feedback. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online:

https://recruiting.ultipro.com/ITU1000ITUA/JobBoard/96e63a1e-01c3-d28b-ed1e-af5ee67569e8/OpportunityDetail?opportunityId=740f9340-5346-4b7f-a6fa-6d03ba981260

Order Entry Specialist

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. 

The company makes material impacts on the world every day through a wide range of critical components and engineered solutions that solve our customers’ most complex challenges. 

We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. 

The company’s two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. 

Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers’ products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. 

We drive innovation and enhance performance, finding potential in the impossible.

Industry: Manufacturing
Company Size: 5,001-10,000 employees

Mativ

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers’ most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company’s two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers’ products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible. Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

**POSITION TITLE: ** Customer Service Representative

**LOCATION: **New Berlin, WI

**Job Description**

Our Customer Support Representatives are at the center of our customer’s daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments.

**Responsibilities**

-

-

- Effectively manage incoming calls

- Service new and existing accounts

- Accurately and efficiently enter orders

- Work with the sales team to provide quotations to customers

- Handle complaints, provide appropriate solutions, and follow up to ensure resolution

- Keep records of customer interactions

- Recommend products or services by asking fact finding questions

- Provide technical support to customers

- Expedite orders and quotations when needed

- Work with internal departments to better serve our customers

- Take the extra mile to engage customers

**Qualifications**

**Education/Certifications/Experience Required:**

-

-

- 2-5 years proven customer support experience

- High School diploma required, bachelor’s degree is a plus

- Microsoft Excel skills required

- Customer service driven

- Strong phone and listening skills

- Familiarity with CRM systems and practices

- Self-motivated and the ability to work independently with minimum supervision

- Creative problem-solving skills

- Excellent communication and presentation skills

- Strong math aptitude

- Ability to multi-task, prioritize, and manage time effectively

**Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.**

**What We Offer**

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

**About Mativ**

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers’ most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company’s two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers’ products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.

Customer Service Representative

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That’s why, with around 16,500 professionals in over 50 countries, Konecranes is trusted every day to lift, handle and move what the world needs. In 2023, Group sales totalled EUR 3.9 billion. Konecranes shares are listed on Nasdaq Helsinki (symbol: KCR).

Industry: Machinery Manufacturing
Company Size: 10,001+ employees

Konecranes

~~At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to ~~**work **~~.~~

**Job Description**

**POSITION SUMMARY**

The main responsibility of the KTI Customer Training Instructor involves providing both theoretical and hands-on training to Konecranes Training Institute customers who utilize overhead and mobile cranes. This instruction takes place in a classroom and laboratory setting. Additionally, the Customer Trainer collaborates with colleagues to contribute to the creation of instructional materials, ensuring they align with the evolving learning requirements of the business.

**RESPONSIBILITIES:**

• Conduct training sessions in a classroom and laboratory setting, ensuring engagement and knowledge retention among participants.

• Conduct occasional webinar training sessions.

• Administer assessments, quizzes, and tests to evaluate the understanding and proficiency of participants.

• Assist in developing and updating instructional materials for the technical training curriculum.

• Evaluate the overall effectiveness of the technical training program and assist in making improvements.

• Collaborate with other trainers to stay updated on industry regulations and incorporate relevant changes into the training sessions and materials.

• Adapt training materials to meet the learning needs of the business and incorporate feedback for continuous improvement.

• Complete all pertinent training session documentation to ensure prompt invoicing.

• Serve as a resource for technical questions originating from the field.

• Assist in safety training as needed.

• Perform other duties as assigned.

**Qualifications**

**REQUIRED SKILLS & COMPETENCIES:**

• Use of Microsoft Office applications such as Word, PowerPoint, and Excel.

• Having a current CIC, NCCER, or NCCCO certification in Mobile Crane operation a plus.

• Excellent presentation and communication skills.

• Ability to break down complex technical concepts into easily understandable components.

• Excellent presentation and communication skills.

• Ability to break down complex technical concepts into easily understandable components.

**EDUCATION & EXPERIENCE:**

• A trade school degree (or equivalent education or field experience) in an industrial subject is preferred.

• Minimum of 5 years of experience in the overhead and/or mobile crane industry.

• Proven experience as a technical trainer or in a similar role.

**OTHER REQUIREMENTS:**

**• This position requires weekly travel (Monday - Friday) often out of state.**

**Additional Information**

**What we offer:**

**Benefits: ** Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

**Vacation: ** 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

**Sick Leave: ** 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

**Holidays: ** 10 paid holidays per year

~~**Konecranes moves what matters **. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.~~

Customer Trainer - New Berlin, WI

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