Chartwell Hospitality LLC is a fully integrated real estate company specializing in the acquisition, development and management of high-quality, branded, limited-service and full-service hotels. Our occupancy and market rates consistently surpass the competition, and we have a proven track record for maximizing the cash flow and returns on our investments. Our growth and success are based on our mission to be the best in the business, as well as a commitment to constantly exceed the expectations of our investors, partners, guests and associates. Chartwell Hospitality was founded in 2003 and is based in Nashville, Tennessee.

Industry: Hospitality
Company Size: 1,001-5,000 employees

Chartwell Hospitality

Savvy Admin PROD

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

**As a Front Desk Agent, You Will**

- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.

- Welcome and serve guests in person and over the phone everyday.

- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

**Benefits**

- Medical

- Dental

- Vision

- Life

- Long/Short Term

- 401-K

- Supplemental Insurance

- Professional Growth and Development Opportunities

- Compensation: Based on Experience

- Travel Discounts

Front Desk Agent

Ready to be the face of the hotel where energy, hospitality, and great experiences come together?

At **Hampton Inn & Suites Nashville Downtown Capitol View **, we are looking for a dynamic, guest-focused **Front Desk Agent ** who thrives in a fast-paced environment and loves creating memorable moments for every guest.

This is your chance to be at the center of it all — welcoming guests, solving problems on the fly, and setting the tone for an incredible stay in the heart of Nashville.

**What You’ll Do**

-  Deliver a high-energy, welcoming arrival experience that guests remember

-  Own the check-in and check-out process with speed, accuracy, and confidence

-  Handle guest requests and challenges with a “make it happen” attitude

-  Keep the front desk running smoothly while staying upbeat and professional

-  Work closely with your team to create a seamless guest experience

-  Be the go-to person for guests — from directions to recommendations and everything in between

**What You Bring**

-  A naturally positive, outgoing personality

-  Strong communication skills and confidence interacting with guests

-  Ability to think quickly and stay composed under pressure

-  Comfort with computers and multitasking in a fast-paced setting

-  Flexibility to work evenings, weekends, and holidays

-  Ability to stay on your feet and occasionally lift up to 20 pounds

**Why You’ll Love It Here**

-  Competitive pay based on experience

-  Medical, Dental, and Vision benefits

-  401(k) and supplemental insurance options

-  Career growth opportunities within Chartwell Hospitality

-  Hotel discounts — travel more, spend less

-  A fun, team-driven environment where no two days are the same

If you bring the energy, we will give you the opportunity. Join a team where your personality, drive, and service mindset truly make an impact — every single day.

Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do

Industry: Hospitality
Company Size: 5,001-10,000 employees

Soho House & Co

**The role…**

At Soho House, the **Front Desk Agent **, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.

A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

**Main Duties**

- Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property

- Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.

- Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)

- Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily

- Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe

- Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience

- Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler

- Team player with general phone etiquette and participate in Daily Shift briefings.

**Required Skills/Qualifications**

- At least 1 year of similar role or customer service / facing role

- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.

- Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera

- Problem solving skills and bring conflict resolution to any anticipated or current matter

- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

- Strong communication skills and ability to understand and follow written and verbal instructions

- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

**Physical Requirements**

- Must be able to seize, grasp, turn and hold objects with hands.

- Must be able to work on your feet for at least 8 hours.

- Fast paced movements are required to go from one part of the club to others.

- Must be able to move, pull, carry or lift at least 40 pounds.

- Occasionally kneel, bend, crouch and climb as required.

**Why work with us...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

- Paid Time Off: Full- Time Employees have sick day's + vacation days

- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

- Learning & Development: An extensive range of internally and externally run courses are available for all employees.

- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Front Desk Agent - Soho House Nashville

Find Front Desk Agent jobs in Nashville, TN with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.