Rotech is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetes self-management solutions, and home medical equipment. We help patients lead a more comfortable and productive life by empowering them to manage their health and treatment at home. 

Our team is composed of talented, innovative, and experienced professionals -- respiratory clinicians, customer service representatives, Medicare and insurance experts, patient service technicians, and many more. They dedicate themselves to providing clinical excellence and exceptional, industry-
leading service to our patients and customers. We consistently deliver on our mission to “Get it Right the First Time.”

Rotech is a nationwide provider of respiratory and home medical products with nearly 40 years of experience. Our home health care products and services include:
	- Non-Invasive and Invasive Ventilators
	- Home Oxygen Therapy
	- Sleep Apnea Therapy (CPAP/BiPAP) and Supplies
	- Comprehensive Wound Care Solutions
	- Diabetic Supplies
	- Airway Clearance Therapy
	- CarePlus+ Overnight Oximetry
	- Nebulizers
	- Home Medical Equipment


Rotech only conducts video interviews through official company platforms and will not ask you to interview on Google Hangouts, Facebook Messenger, or Viber. We never require employees to pay training or application fees, pay for supplies, or withdraw money from personal accounts to perform official company financial transactions.

If you have questions about suspicious activity, please contact us via email at hr@rotech.com.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

Rotech Healthcare

Savvy Admin PROD

**About Rotech**

**Join a Leader in Home Healthcare**

At **Rotech Healthcare Inc **., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

**Summary**

**Overview and Responsibilities**

We are seeking a dedicated **Sleep Therapy Inbound Customer Service Representative ** for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.

~~**Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings** ~~

- Mon - Fri 8:30am - 5pm

- Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

**Essential Job Duties And Responsibilities**

~~(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)~~

- Acts as patient advocate to resolve questions or concerns

- Collects patient, source information and inputs data into e-Intake

- Completes thorough verification for products and services

- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines

- Develops and maintains working knowledge of current products and services offered by the company

- Identifies and resolves problems in a timely manner

- Makes outbound calls as needed to collect patient data

- Manages all aspects of initial intake via high volume inbound phone calls

- Processes related patient paperwork if assigned

- Processes tickets to ensure timely fulfillment of product orders

- Prompt and regular attendance is required

- Provides basic technical customer service assistance for CPAP equipment

- Provides education to patients and location employees on CPAP supplies

- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

- Performs other duties as assigned

**Qualifications**

**Employment is contingent on**

- Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

- Drug screen (when applicable for the position)

- Compliance with healthcare facility credentialing process (when applicable for the position)

- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

- Basic Computer, Basic Internet skills and a Typing test

**Required Education And/or Experience**

- High school diploma or GED equivalent, required

**Preferred Education And/or Experience**

- Experience with medical equipment, preferred

- Experience with medical billing practices and of billing reimbursement, preferred

- Experience in medical field and administrative record management, preferred

- One year of related work experience, preferred

- Medical terminology, preferred

**Skills And Competencies**

- Accurately perform simple mathematical calculations

- Effectively communicate in English; both oral and written

- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

- Maintain confidentiality, discretion and caution when handling sensitive information

- Multi-task along with attention to detail

- Self-motivation, organized, time-management and deductive problem solving skills

- Work independently and as part of a team

**Machines, Equipment And Technical Abilities**

- Email transmission and communication

- Internet navigation and research

- Microsoft applications; Outlook, Word and Excel

- Office equipment; fax machine, copier, printer, phone and computer and/or tablet

**Physical Demands**

- Lift and carry office equipment at times

- Requires sitting, walking, standing, talking and listening

- Requires close vision to small print on computer and/or tablet and paperwork

**Rotech Information**

**Benefits**

- Generous paid time off and paid holidays

- Overtime pay for non-exempt positions (as applicable)

-  Commission for Account Executives

- Bonus and incentive opportunities

-  Fixed and variable car reimbursement for Area Managers and Account Executives

- Car, mileage, and telephone reimbursement (as applicable)

- Employee discount and recognition programs

- Employee Assistance Program (EAP)

- 401(k), HSA, and FSA/Dependent Care FSA

- Medical, prescription, dental, and vision coverage

- Life insurance, disability, accidental death, identity protection, and legal services

- Meru Health mental health and Mercer SmartConnect Medicare programs

- Livongo Diabetes and High Blood Pressure programs

- Healthcare Bluebook and RX Savings Solutions programs

- Hepatitis B (HEPB) and TB vaccinations

~~**Make the right move—submit your resume today ** ~~. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account.

~~**All positions ** ~~ are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

~~**Flordia applicants ** ~~ - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

**Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. **~~Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. ~~

Inbound Customer Service Representative (WFH)

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