Founded in 1887, Farmers National Banc Corp. is a diversified financial services company headquartered in Canfield, Ohio, with over $5.0 billion in banking assets. Farmers National Banc Corp.’s wholly-owned subsidiaries are comprised of The Farmers National Bank of Canfield, a full-service national bank engaged in commercial and retail banking with 64 banking locations throughout Ohio and Pennsylvania; Farmers Trust Company, which operates six trust offices and offers services in the same geographic markets and Farmers National Insurance, LLC. Total wealth management assets under care at December 31, 2023 were $3.5 billion.

For years to come, Farmers National Bank will continue to strive for innovative solutions for our customers, associates, shareholders, and the community.

Industry: Banking
Company Size: 501-1,000 employees

Farmers National Bank of Canfield

Savvy Admin PROD

Job Details

**Description**

Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.

**ESSENTIAL DUTIES and RESPONSIBILITIES ** include, but are not limited to the following:

- Strong knowledge of all bank products and services, to include features and benefits.Present various options and suggestions that best fit the needs of each client.

- Participate in bank’s referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.

- Coordinate daily with Branch Manager regarding sales and service operations.

- Coach tellers to meet their daily sales referral goals and provide excellent customer service.

- Prepare necessary documents to open new accounts and maintain accounts based on client’s specific needs.

- Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.

- Prepare contracts; renew IRA Certificates and all related IRA transactions.

- Open, redeem, and calculate interest on Certificates of Deposit.

- Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.

- Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.

- Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.

- Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.

- Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting.

- Knowledge of competing bank’s products, promotions, and operations to effectively make recommendations to gain strength within that market.

- Ensure that dual control policies are known and followed by all staff members where ever dual control procedures are in place.

- Authority to open and close branch following proper security procedures

- Authorization to sign official checks and CD’s, not to exceed $50,000 and to complete teller system overrides.

- Make outbound sales calls to current and prospective clients.

- Run a teller window as needed.

- Flexibility with work schedules to accommodate branch staffing requirements in order to service needs and create a work environment conducive to teamwork.

- Other duties as assigned

**EDUCATION And/or EXPERIENCE**

- High School diploma or General Education degree (GED); College degree preferred

- Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.

- Minimum of one (1) year opening new accounts, sales and operations preferred.

- Previous supervisory and sales experience highly preferred

**OTHER SKILLS And ABILITIES**

- Ability to lead and motivate a team and constant involvement in the bank’s referral program.

- Must have excellent judgment/decision making skills, time management and organizational skills

- Ability to present a professional image and maintain a high level of personality and confidentiality

- Must have strong communication skills in order to educate staff on changes in policy or new policies/procedures

- Strong knowledge of daily branch, vault and ATM operations.

- Expected to exercise sound judgment in resolving client and/or employee issues

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Universal Banker

Job Details

**Description**

**SUMMARY: **Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

**Essential Duties And Responsibilities**

- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products

- Participate in the bank’s referral program and utilize any applicable technology and/or programs to effectively show results

- Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis

- Operate and balance a terminal and cash drawer daily

- Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal

- Accept checks for cashing in accordance to FNB check handling procedures

- Participate and successfully complete all required training courses

- Willingness to be flexible with a strong desire to create a work environment conducive to teamwork

- Assist with various duties associated with money shipments/orders, etc.

- Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions

- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures

- Motivation to make outbound sales calls to current and prospective clients

- Flexibility with work schedules to accommodate branch staffing requirements in order to service needs

- Maintain a position of trust and responsibility by keeping all customer business and personal information confidential

- Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank

- Must be able to work in a team environment, in a positive manner, with coworkers and the public

- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations

- Regular, predictable attendance is an essential requirement of this position

- Complete all other duties as assigned

**Education And/Or Experience**

- High School diploma or General Education degree (GED)

- Proven cash handling experience

- Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment

- Customer service and/or sales experience at any level

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Bank Teller

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