Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. 

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Industry: Airlines and Aviation
Company Size: 10,001+ employees

American Airlines

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**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Sr. Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- Sr Customer Service Managers must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- Sr Customer Service Managers must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This position is a member of the Airports Team within the Customer Experience Division.

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being. Proposes innovative solutions and inspires their teams to achieve success.

- Be a safety advocate: Look for safety concerns and address them as needed. Identifies and drives opportunities to improve American’s safety culture and reduce operational risks.

- Establishes team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation, Mentors, coaches, and develops future leaders by creating pathways for advancement.

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.

- Ensures the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements. Mentors Customer Service Managers on how to drive a safe and reliable operation.

- Promotes effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensures adherence to corporate policy/procedure.

- Manages escalated service issues and be visible to your team members when problems arise. May assist and guide peer Customer Service Managers as needed.

- Delivers key corporate and local information to frontline leaders in an efficient and effective manner. Sets the expectations and ensure team members understand the why behind the focus/criticality.

- Leads change management efforts, advocating for and orchestrating change across multiple teams and departments, ensuring changes are sustainable and aligned with organizational vision.

- Identifies and addresses operational bottlenecks by analyzing performance trends and implementing targeted improvements that drive on-time performance and customer satisfaction.

- Takes charge of station initiatives and special projects that extend beyond the usual scope, leading strategic endeavors that drive operational excellence.

- Acts as a point of contact for interfacing with other departments, senior management, and external agencies on shift-related matters that require a higher level of negotiation or collaboration.

- Solves complex, systematic challenges that impact the organization at a strategic level.

- On occassion and for cross-training purposes, serves as a backup for the Manager on Duty position during absences or high-volume periods, which includes, but is not limited to leading frontline leaders.

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

- 4+ years of previous leadership experience across various operational roles

- Must be able to work shift work, including weekends and holiday

- Must be able to work on-site at assigned base/location

**Preferred Qualifications- Education & Prior Job Experience**

- Bachelor’s degree or equivalent experience/training preferred but not required

- 2+ years of previous airport customer service and/or hospitality industry experience

- Knowledge of company policies and procedures and functional automation applications

- Project management experience

- Analytical work experience

**Skills, Licenses & Certifications**

- Ability to influence others in order to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Advanced critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong leadership and organizational skills

- Advanced decision-making and problem-solving skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook and/or other role specific software programs (i.e. Prime, GETNG, SABRE, GS Realtime, etc.).

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Customer Service Manager, Airports

At the crossroads of fashion and sport, Lacoste liberates and creates movement. 
Both universal and timeless, it crosses cultures, oceans and generations to inspire each and every person.
 
Two Lacoste items are sold every second in the world.
As a global brand, our 8 500 team members are present in more than 100 countries, on all continents. We offer a wide range of jobs, from manufacturing to omnichannel distribution. We provide to our customers a complete range of products: apparel, footwear, leather goods, underwear, fragrances, eyewear and watches, all of them being developed with a unique “savoir faire”,  in the most qualitative, responsible and ethical way.
 
Working at Lacoste is belonging to a community of talents on the move to build the future. We foster equal opportunities to gather promising people regardless of their differences. 
Together we can make our crocodile always greater to have a meaningful impact: on the fashion industry and on society.
Lacoste is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Aigle, The Kooples, Gant, Tecnifibre (https://mf-brands.com/).

Industry: Commerce de détail d’habillement et d’accessoires de mode
Company Size: 5 001-10 000 employés

Lacoste

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rally sign.

An iconic French brand present in nearly 100 countries, Lacoste stand out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution.

At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments.

Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences.

Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant and Tecnifibre (http://mf-brands.com/).

**Summary**

The Sales Supervisor is a dynamic role at Lacoste that bridges the gap between sales and management. You will be responsible for not only engaging in direct sales but also assisting the Store Manager and Assistant Store Manager in overseeing the store’s operations. This role is perfect for individuals who have a passion for retail, are sales-driven, and are ready to take on leadership responsibilities.

**Key Responsibilities**

- Sales Excellence: Actively engage in selling products, understanding customer needs, and delivering an outstanding customer experience.

- Team Support: Support the SM and ASM in managing the store team, including helping with training and development.

- Operational Assistance: Assist in daily store operations, ensuring the store runs smoothly and efficiently.

- Customer Service: Uphold high standards of customer service, addressing customer questions and resolving issues promptly.

- Inventory Management: Help manage inventory, including stocking, organizing, and ensuring product availability.

- Visual Merchandising: Assist in maintaining the store’s visual standards and product displays.

- Performance Tracking: Help monitor sales performance and contribute to meeting store targets.

**Qualifications**

- 1-2 years of experience in retail sales or a supervisory role.

- Proven ability to drive sales and provide excellent customer service.

- Strong communication and interpersonal skills.

- Leadership potential with a team-oriented mindset.

- Familiarity with retail operations and inventory management.

- High school diploma required; some college or retail management training preferred.

**Equal Opportunity Employer**

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.

Part-Time Sales Supervisor

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